What is Digg?66 Comments
- ldillon, on 10/12/2007, -0/+710. reboot ... you can tell the guy is a Windows admin
- datapoohbah, on 10/12/2007, -0/+6A tad superficial and rudimentary, nice for tech interns maybe, no dig.
- surratt, on 10/12/2007, -0/+5newbie. Should be the "Top 10 IT Intern Truths". Any real sys admin could come up with a better top 10.
- delphi, on 10/12/2007, -0/+5lame
- jmccorm, on 10/12/2007, -0/+5TOP 10 **WINDOWS ADMINISTRATOR** TRUTHS.
- kicksum, on 10/12/2007, -0/+5It sound like the guy is in a one or two man shop. That's why he is cleaning out dust bunnies...he does it all. And sounds a bit of a newbie.
- KingJeremy, on 10/12/2007, -0/+5Lame to post yer own blog/article/whatever the hell it is... the information contained therein is quite correct methinks, so me digg it anyway.
- thotpoizn, on 10/12/2007, -0/+4He left out "when nothing makes any sense, look at the logs, and then the packets." Nothing annoys me more than supposedly "seasoned IT veterans" who don't check logs or know how to perform the most rudimentary protocol analysis when things go wrong. Even wintendo systems have logs and 'network monitor' built in, peoples...
/rant - kicksum, on 10/12/2007, -0/+4How many actual System Administrators with 5+ years of experience are digging this post?
- IHaveIssues, on 10/12/2007, -2/+4no digg as well for self-promotion
- gorkon, on 10/12/2007, -2/+4LAME! No digg.
- oddball, on 10/12/2007, -3/+4lame -- he posted his own story. NO DIGG for shameless self promotion. "Hey look what I wrote!" blog-off!
- iheartbeer, on 10/12/2007, -3/+4warning: attention whore.
- spiderland, on 10/12/2007, -3/+3Ehhh.... Just a link to someone's opinion on his blog. Submitted by the author himself. *roll eyes*
- jtown, on 10/12/2007, -4/+3Problem: No login prompt
Solution: Press power button
Status: Closed
Problem: Printer won't work
Solution: Press power button
Status: Closed
Problem: Printer won't work (and the power switch is on, this time!!!)
Solution: Plug in power strip
Status: Closed - BYOBob, on 10/12/2007, -3/+1At our company, the IT guys are, with a few notable exceptions who generally don't last long, gutless lemmings who are never held responsible for their view that all users are idiots..new software is Satan, pushing MS as the gospel, and security measures should be as big an obstacle for doing work as it is inversely for making us secure. No digg.
- OmegaOne, on 10/12/2007, -3/+1the fact it was a self posted blog, then has 'If you liked this, please digg it.' at the bottom lost this story the digg it would otherwise deserve.
- super_structure, on 10/12/2007, -4/+1#8 is pretty funny, from a non-IT perspective. My current job is first where there's an IT person I want to speak to for more than 2 seconds. Most have been abusive, arrogant jerks. I get really annoyed with IT's who think that their's is the company's product. It's about as beneficial as having an accountant chew you out for using the wrong form or something. Having an IT refer to billable staff as "The peon you insult today" kind of sums that up. This guy seems nice enough, but he still seems like he's being somewhat self-inflating with respect to his job.
- TheWorkz, on 10/12/2007, -4/+1Something Missing...
VENDORS ALWAYS LIE! When they say something will work on a locked down machine or is MSI compatible. 90% of the time they are full of it and don't have a clue how NT/2K/XP really work when it comes to user permissions and standards in developing MSI's. I have some horror stories, and support the distribution of over 400 applications.. Its a nightmare dealing with some of these "solutions" - a1lostnomad, on 10/12/2007, -4/+1System Admins are such a sad group of people. Always cowering behind vendors when problems arise, never making use of open source because they might have to ask a forum instead of calling a helpline. Every admin I have met has had his creativity slowly sucked away after 2 years of the job, leaving them dark, lowly creatures of a cold server room.
- reclusivemonkey, on 10/12/2007, -5/+2LOL I like #7 and 9#
"#7 – No One Ever Got Fired For Buying Microsoft
So sad but so true. This old saying used to reference IBM, but oh how times have changed. Linux may be powerful, but the command prompt and configuration files and filesystem obscurity will just as soon get you a pink slip if something goes wrong and no one knows how to fix it but yourself."
"# 9 – Know Your Needs
This one could also be called “Learn Linux.” Many admins get wooed into the idea that “managed solutions” are always the correct ones."
Seems a nicer guy than all the admins at work put together. +digg - skippy2057, on 10/12/2007, -4/+1Our system admins very seldom interact with end users at all, and never go spelunking under desks to clear out dust bunnies. Those are the areas for the Helpdesk and Desktop Support (unless it's a one or two person IT shop, of course).
Having said that, there is a lot of truth is what the author says - and I think a lot of the perceived arrogance in his statements is perhaps because he is trying to be humorous? - zanthrax, on 10/12/2007, -4/+1On #3, printers suck. I work for Dutch HP laserjetsupport and I can confirm the part about JetDirect cards failing. But check this out:
http://www.hp.com/pond/jetdirect/j6057a.html
Warranty on all JD615n EIO JD-cards is upgraded from 1 to 3 years, just mention that link next time you report a defective one at HP.
You will probably receive a new JD620n which is a lot more reliable.
Also, on the on-board JetDirect products, JDI's as HP calls them, the are also a lot more reliable compared to the now obsolete JD615n. - tangoseven, on 10/12/2007, -4/+1If part of your job involves (#4) cleaning dust bunnies out of Peggy's workstation, does that make you a "Systems Administrator"? Even if it runs SUSE?
- benf2004, on 10/12/2007, -4/+1"When a user is protesting my assessment, the best is to politely insist them to do what was asked until the doing is done."
I hate this...so, so much. I cannot stress how much I hate this. I've dealt with tech support on many occasions, and I hate being treated like an idiot. If I say I tried it, I tried it. It's especially bad because I've found that almost every support person I've talked to has known just as much or less about the problem that me. I've made loads of support calls in the past few years and I can only think of one time that a support person has actually fixed my problem. Every other time I've ended up fixing it on my own because they couldn't figure out how to fix it. - quentinp, on 10/12/2007, -4/+1Don't see the problem with self promotion - as long as what you are promoting is good! I liked the article, that's all that matters!
- Punisher2K, on 10/12/2007, -4/+11 – Users Lie
2 – Email is the Lifeblood of Non-Techies
3 – Printers Suck
4 – Cleanliness is Godliness
5 – Backups are Crucial
6 – Switches and Hubs (Usually) Die One Port At A Time
7 – No One Ever Got Fired For Buying Microsoft
8 – Politeness > Brevity
9 – Know Your Needs
10 – The Holy Grail of Tech Support is the reboot - qurk, on 10/12/2007, -4/+1Look if I call a tech support guy it is because the internet isn't working and it's on THEIR end and not mine. If a tech support guy tells me to put in a recovery disk or whatever or tells me it's my fault because I'm using Linux 1 more time....when it is their fault, and it becomes clear that it IS their fault after a day or two and they have millions of complaints. Not ALL "users lie".
- BigT4187, on 10/12/2007, -4/+0nice!
- Monoman, on 10/12/2007, -4/+0They forgot mine: "All operating systems suck."
None of them are perfect - rlclark, on 10/12/2007, -4/+0Great article. I'm a Sr. Network Engineer but once upon a time I did helpdesk suport and the last point rang true. Rebooting a system is the single most common way to fix a PC, now don't get in the habbit of doing that for servers they're a different beast.
Anyways great digg, I even posted it on my blog. - Moose_Head, on 10/12/2007, -4/+0#7 - Nobody got fired for buying Microsoft, make sure to use it
#9 - Use Linux to save money - kiwiboyus, on 10/12/2007, -4/+0Coming from a tech Support position IT's are some of the worst calls we get. I am personally amazed at how little they know about their own set up and they lie about things also!
- litre_cola, on 10/12/2007, -4/+0Although I agree with oddball's shameless promotion view, I had to digg this blog entry because the author made a lot of sense.
- pcgeek101, on 10/12/2007, -4/+0You have no idea how true this is. /me is a sysadmin
- .mark, on 10/12/2007, -4/+0Oh - so - true. Yeah, it is a user's blog, but I can digg it.
- bobothn, on 10/12/2007, -4/+0I am in school and our tech class has control of the student network and 98% of all problems are a power issue. ie turning it on plugging it in turning on power strip. Those are all good points especially #4 we have a diesel mechanics class and those computers need washed inside and out at least once every other month or they stop working.
- mitechka, on 10/12/2007, -4/+0There is also RFC 1925
- kludwig, on 10/12/2007, -4/+0Amen!
- Zeuser, on 10/12/2007, -4/+0Been there, done that. I'm no longer tech support but I do remember those truths when I was a support guy.
It's important for Tech support to get it right. It's not a glamerous position, everybody wants to ***** on you, your boss looks at you like an expense he wish he could cut off, nobody ever wants to see you for anything else but tech problems etc. It's a thankless job and just about everyone in the company is above you despite the fact 80% of them are less educated than you and just plain morons to boot.
So follow the 10 truths and it'll make it a lot easier for yourself. And if you hate the job, like I did, keep going to school and you'll eventually find something else; I did! - odsae, on 10/12/2007, -4/+0Ask a forum. That's a good one. I want my job security based on what some anonymous screen name tells me what to do. I think that is sad. Oh, please uberbuddy fix my problem for me. I'll wait patiently for a couple of days until you can find time to answer my question. Forums are great when your running crap in a test lab, but if you put that puppy live, you better know what the hell you are doing.
- comrademikhail, on 10/12/2007, -4/+0"#10 – The Holy Grail of Tech Support... is the reboot.
This article had me right up to this point.. reboots solve nothing, they just make the problem hide until it crops back up. When has a reboot ever fixed a misconfig, a memory leak or the like?
if you're solving problems by rebooting, you ain't working in my admin group. doubleplus-undugg." - UncleFester
I think you're being a bit harsh... I agree, though, that the reboot should not be the "Holy Grail" of Tech Support, but there are random glitches that I could not fix without a reboot. For example, two days ago, my sound just stopped working. I tried messing with my Sound driver control and all, but all it really needed was a reboot, and started working again. Although, the only glitches like this I've ever had were with Windows, I never had one like that with Linux. I digg, this, as I liked the article a lot, and don't mind that it linked to a self posted blog, because it was a good article. - misterorange, on 10/12/2007, -4/+0Oh, thanks Zan, I appreciate that link.
I should mention I've been a sys admin for over 8 years, all in 'small shops'. The first was a two-man shop for a community bank, the 2nd was a 7-man shop for a credit union (17 branches, 300 employees), and the 3rd was as an admin for a 12-person small business.
Sorry if it wasn't 'hardcore' enough for some, but I'm glad everyone else likes it :) - surfing, on 10/12/2007, -4/+0Can we have a top ten of all the top tens post on digg?
- felchdonkey, on 10/12/2007, -4/+0"Lame to post yer own blog/article/whatever the hell it is"
To all the people who echoed this sentiment, I gotta say, what's wrong with posting your own site? If it's no good, it won't get dugg. If it's cool, then thanks for doing it in the first place.
This is a cool article, so I digg it with pleasure. - mrkoje, on 10/12/2007, -4/+0Good info.
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