What is Digg?73 Comments
- lankybutmacho, on 10/12/2007, -0/+5Proof that our school system does not teach it's students correct use of apostrophe's.
- tuxracer, on 10/12/2007, -1/+4Seusmas: If a product is returned the commission is taken back out of that sales associate's paycheck so it is not in their best interest to sell you something you don't need or "flat out lie" to you about a product because as soon as the customer realizes they don't need the product or the product does not do what it 'should' the customer will just return it and not only is that money taken back out of their paycheck but all the time they spent with you accepting the return and getting you to buy the product in the first place they could have spent selling to a different customer.
Long story short, unless a sales person at RadioShack honestly believes that you need a particular accessory it is highly unlikely they will try to get you to buy it. - jaredcheeda, on 10/12/2007, -0/+3the story's not about the salesmen lying, canuckmakem, it's about Radioshack telling them to lie
- kajoob, on 10/12/2007, -1/+4Wait, you're telling me a company wants to make money by selling me something? I don't believe it. The next thing you'll tell me is that I am in no way forced to by the products and that I should do my homework before making any purchases. Good one, you almost had me.
- inactive, on 10/12/2007, -1/+4Well, duh. My brother works at a Radio Shack and they will do everything they can to sell you a new provider. In fact, they're not even supposed to sell you a phone without a phone plan, because they get such a big cut on the plan. The salesmen are usually really sleazy at Radio Shack all together, anyway. You'd be amazed by the flat out lies and ***** the guys on the floor will spread just to get you to buy something - often, finding that you'll have to return later when you find out that the accessories they sold you have nothing to do with what you wanted and won't even work and aren't compatible.
Seriously - it's like one big scam. I put them on the same level as Best Buy. Maybe lower. - Axtell, on 10/12/2007, -0/+2So a third party seller of cellular phones believes it's in their best interests in switch customer's carriers? Hey, last time I checked, it took the CUSTOMER to say 'yes'.
Why does every time that there's a supposed 'scam' out there, the customer gets no liability? It takes the customer saying 'yes, switch my carrier' it takes the customer saying 'yes, verizon stinks, switch me to whoever'.
It doesn't matter how good a seller you are, if the customer's happy with their plan and service, they wouldn't be switching, and that's it. I get so sick and tired of business getting slandered for supposedly scamming people.
Bad digg...bad, bad, bad. - ranjur, on 10/12/2007, -0/+2Another Radio Shack employee here --- The memo is real. This method for approaching Verizon Impulse customers was mentioned verbally as well as in video form. Chokedape must've been mistaken.
The big question is, was Verizon going to give Radio Shack a cut of those pre-paid airtime sales? Sure, Verizon was going to "allow" the sale of pre-paid minutes, in order to take care of the existing Inpulse customers. No longer corporate partners, Verizon would more than likely not offer Radio Shack the same commissions on the pre-paid airtime sales that they had before, merely letting the company move this airtime with no benefit to the company. But if this was not the case, someone speak up. Secondly, Radio Shack was getting popped with chargebacks by Verizon as well as Sprint (but more Verizon than Sprint) because of errors in the formation and upgrading of accounts--- Verizon refused to integrate into Radio Shack's point of sale system. Over 14 million in chargebacks occurred in 2004 in part due to this failure to integrate.
Also, the Cingular Pay-As-You-Go plans are actually cheaper than Verizon's similar plan because Verizon charges a dollar each day whether the phone was used or not, then ten cents a minute on top of that. Cingular's version charges the dollar only if the phone is used that particular day. I know that's not at the heart of the issue, but I thought it was worth mentioning. - vannyx, on 10/12/2007, -0/+2i work at radioshack ( only on weekends now) and that is a script that they want us to use if we cant come up with the words ourselves to help inpulse customers so they dont have to go elsewhere for prepaid service. Because i live in NYC and in my location they are only 3 verizon wireless stores and over 12 radioshack stores, for customers to get prepaid minutes they have to travel at least 10 miles to get to the nearest store verizon store. using the sales information they have from their relationship with radioshack , verizon is now opening corporate stores right across the street or in same mall as radioshack. Now the funny thing about this is , even with that the customers still came to our stores because of the level of customer service they recieved and also how much lower the price of the phones were. Even upgrade customers would get great deals, and alot of times we would get verizon customers who signed up originally with verizon and was ready to move on to sprint, nextel ,tmobile or another provider, and we saved the customer for verizon, and they didnt even spend any money in our store. Customers go to the verizon store get pissed off by the long lines or poor customer service and come to our store. What verizon started to do to counter this , was about a month before the deal with cingular was announced to employees we started having customers comes in with a special coupon, the coupon was for an extra 150 off the phone at a verizon store. so a phone that normal costs 350 like the motorola 815 which would be 150 after verizon upgrade rebate, it would be free after at the verizon corporate store. Employees that lie are liabilities to the company , you can pressure a customer all you want to buy something , just dont lie to them. About employees following you around and bugging you, well thats because of some company radioshack hired to do research and the number one complaint was that customers were being ignored and some customers had to wait 5 minutes and some 15 minutes without anyone helping them. You do have people out their that wont approach you for help and feel offended if you dont go to help them, personally i hate it but managers make sure you engage every customer within 2 minutes of entering the store. If you want to be left alone , then say im looking for a fuse,lol if its a good associate he will go with you and try to find the fuse you need, if its a cherry picker ( those are the associates that only interest in you if you want a cellphone or a bigticket item). Must of the time people will leave you alone if you ask for a fuse, they will show you where they are because the company focus has changed from the hobbist to the ( i want the flashy sony dvd changer surround sound system and i dont know how to hook it up.) they are associates that lie, if they are caught or if a customer complains they will be punished or fired. Lying to a customer Like one associate who was fired told a customer that they could mount directv in the bathroom and it will still work, he was fired. Lies equals returns which equals chargebacks to employees which equals waste of time. when you fully disclose everything to a customer not only do they come back and deal with you, 98 percent of the time they dont return stuff. Sell a customer a product and dont offer them everything they might need to enjoy that product, they get pissed off and return stuff and then blame you for not knowing they would need an rf modulator for their out of date tv. If your smart enough to be on digg , chances are when you walk into a radioshack you know where the stuff is and oyu know what your looking for. More than half the people that walk into our store are not like you, they want to hook their desktop computer to their 20inch SDTV and they want it so they can see webpages better , you can lie to them and sell them a svideo cable thats 69 dollors or thats 20 dollors or 15 dollors and tell them thats what they need, or you can sell them something that iwll do it with a component connection for 99 dollors and tell them that they can watch movies on it but they cant read text and stuff. i think im getting off topic. But all i am trying to say is that all retailers are screwed up in some ways and i cant talk for other locations but at mine we strive to treat the customer with respect , even when they dont know what they want. And alot of times i have customers who come in and argue with me that they need part b , then i ask one question, what are you trying to do that you cant, they usually calm down and tell me, i then ask them do you have cde and f, if they say yes , then i get them b , if they say they have c f and g, i tell them that they also need d and e, i explain why , then they see, and they usually come back and thank me. Because it use to be that i give you exactly what you ask for when you come in and you come return it later and curse me out that i am an idiot for not seeing you needed something else, anyway im tired happy new year and good night. sorry for al lthe grammer and stuff, to drunk to think right now, by the way radioshack pay does suck.
- wildbillyboy, on 10/12/2007, -0/+2I used to work at Radio Shack and I was HATED by my manager- mainly because I was not a high pressure salesperson that they want harassing the customers as soon as they walk through the doors. All I wanted was my minimal paycheck and for the people to leave me alone as I was doing to them. I was routinely called to the office, where I was shown that I was last in sales and commission for the day/week/month. It came as a shock when I told them I didn't care about any of that poop, and that I thought the customers would find me if they needed me. I have since moved on to the even less appreciated world of public service, where I am called into the office when I fail to write as many tickets/reports as I did last week/month. Some things never change I guess.
- intelmustdie, on 10/12/2007, -1/+3Capitalists practicing capitalism? Shocking! Don't like Radioshack's tactics? Shop elsewhere.
- Nerys, on 10/12/2007, -0/+1wow you guys have some weird experiences - I guess I should shop around more often - I always know pretty much exactly what I want so I dont interact much - I work there now. pay sucks - the job is quite enjoyable. (I like helping people) - the cable thing. we are in buisness to make money. those gold cables cost a fraction more to make than the regular stuff. DUH selling the gold stuff is more profit.
Now we sell monster - this is good for many reasons. first its gold plated NOT on brass. cheap gold cables will plate gold on brass since they know the gold will scrape away when you insert and remove a few times and the brass "keeps" the gold coloring in place since its also the same color. problem is brass TARNISHES very very rapidly making a worse connection.
Monster multi coats and no brass :-) gold is good for 2 reasons and only 2 reasons.
1 it wont tarnish or corode. 2 it looks pretty - thats it. NOTHING to do with signal except outdoors where the non gold will corrode killing your signal.
why monster then ? better cable construction. NOT SIGNAL. even though I sell the stuff I still challenge anyone to show me any SIGNAL different between the regular and monster stuff on NORMAL consumer grade equipment.
the nice thing though it that the NORMAL monster (not the insanely priced stuff) is NOT that expensive at all !! but it is BUILT so so much stronger and better than the normal stuff. ie it will stand up to years of use and still be as perfect as the day you bought it. I never had a monster cable "crack or peel" never had the connector "fall off" etc.. etc.. I use it for all my stuff whenever I chance to need to buy more for this reason alone. I know I wont have to replace it in a year or two. the one I use for my cable modem and tuners cards still looks brand new after 3.5 years.
I also dont sell my customers crap. I will even turn them away if its not in there best interest since I know it will simply come back. Radio Shack has a VERY generous return policy. one of the most generous that I have ever seen. this can help you and HURT you badly.
if you BS a customer your gonna get burned. if you honestly help them and VERY IMPORTANT explain precisely HOW your helping them including the negatives you will minimise returns and retain a VERY happy and better informed customer.
Radio shack may not have the best prices (and definately not the worst) but man when they put something on clearance WOW. 6ft HDMI cable $12.49 12ft HDMI cable $34.97 !! they are $100 and $129 cables (goto to best buy and see for yourself :-)
I just wish they would pay better. I really like the job so much. IT FUN to help people for me (yeah Im not normal ok :-) I take pleasure in helping people. makes me feel good.
When they return stuff I get annoyed since many times it means I failed in helping them. (or there renting grrr but thats part of the bargain when you have a generous return policy)
When I sell anything related to recording telephone conversations its almost assured to be a return :-) same with FORIEGN adaptors where they are leaving in 3 hours :-) thats why they waited to now so they could return it when they get back. duh !! but hey thats ok. we have the policy for a resaon. it helps us MORE OFTEN than it hurts us.
also in 2 years I have never asked for an address unless requried to (contract - warranty - return) we have the zip code thing but I bypass it and dont even ask the customer. I know what it leads to. the reason they ask for your zip is simple its not IMPORTANT so consumers get USED to giving it and they later can "expand" what they ask for. phone numbers are next. once they have that its amazing what they can glean from it and legally !! Ouch :-) no thanks. I dont think radio shack has plans to do this but I know thats why supermarkets do it.
If only they would pay better I might stay just because I so enjoy the job.
Chris Taylor
http://www.nerys.com/ - myboot, on 10/12/2007, -0/+1I have often wondered how Radioshack has managed to stay in business over the years. Ordinarily I'd be happy that they are as it holds some amount of nostalgia for me. It was the only place in my small country town growing up that I could buy floppy disks for my Commodore 64, or chat with anyone that knew anything about computers.
As an adult, I've mostly been appalled by them asking for my full address at the register and trying to charge me $18.99 for a simple Cat-5 cable. And $12.99 for a simple AV adapter I later bought at Walmart for $4.
That they're acting like your average sleazy cellular company is no surprise to me. As far as I'm concerned, there's not a one of them that isn't sleazy and that includes the dealers. If my employer didn't provide me with a T-Mobile Blackberry phone I would forgo the "primate tracking device" (mobile phone) altogether and wait till someone starts regulating these guys. It's like the West West at the moment. Anything goes. Yehaw. - Maccer, on 10/12/2007, -0/+1The only good thing they sell there is cables and *****.
- Genghis1, on 10/12/2007, -0/+1Cell phone providers are sleazy because there's a lot of competition for your business.
Just like auto dealers. Be careful out there. - cawest96, on 10/12/2007, -0/+1Well, how about management lying to their employees? My husband is now an ex-employee of Radio Shack. He was hired this year in April. He has retail management experience, so they hired him in as a sales associate with the understanding that they would like to promote him to assistant manager asap. He has been learning quickly everything he needs to know about the company, has never missed a day of scheduled work or been late. At the time of his hire, we learned that other stores would be closing in our area. We figured if Radio shack was actively trying to hire people, that their shouldn't be any worries. He was hired to a store that is the top selling store in the area.
This week without warning, my husband was given separation papers. We found out it was to bring in others from the closed stores with higher seniority. Why the hell has Radio Shack wasted their time and ours on hiring new people when they already knew they would be laying off many? After this, I find it very hard to believe that "Radio Shack's management values honesty and integrity" (as quoted by you) This same store kept another employee (she is young, cute and single) who has alot LESS experience and knowledge than my husband.
It's too bad, that not much is done to monitor MANAGEMENT'S dishonesty. If you can't trust management, who can you trust? After this, there is no freaking way I will ever trust Radio Shack again. (Both as a customer or as a mother of four children who is depending on my husband's income) - merlyn, on 10/12/2007, -0/+1Future headline submitters... repeat after me....
it's = "it is"
its = "belongs to it"
If you can't read it as "it is", then it doesn't get an apostrophe, mmm'kay? - mvanc001, on 10/12/2007, -0/+1I don't know about other stores but mine doesn't tell me to lie to anyone.I've worked for both radio shack and best buy and the whole reason why i left bby was because of the unethical way they would push products on people and the favoritism that ensued after wards. i am told at radio shack to make sure not to tell the customer anything if I'm not sure about the product and to go look it up first or ask someone else in the store who may know. i don't push plans and we don't make any money from making you switch plans. we get commission and like 10 extra bucks for selling cell phones not the plans. we don't make that much off of plans. only if we hit our goal every day that week do we make any extra cash at all and usually we don't. I feel the lesser of the two evils is radio shack and yes its true there are some ***** who wont rest until you leave with the store and an empty wallet but that is everywhere. and you cant use the fact that they are trying to stay in business against them. remember they are competing with the greatest evil of all, Best Buy.As far as I'm concerned, best buy is the worst place to work and radio shack so far hasn't pissed me off yet . Also, if you are going to lie about something the customer will find out later and return the product, anything that is returned is later subtracted from the pay of the person that sold them the item in the first place.
- kashi, on 10/12/2007, -0/+1Whoever wrote that little piece must desperatly need people to read his/her crappy blog. I work at Radioshack and it's not the best place to work at (i'm quitting $5.15 +commision doesn't cut it) but nobody EVER told me/us to lie to anybody. Verizon go as big as it is in some way thanks to Radioshack so maybe now that they're not gonna be there they try to make something up... I don't know.... I'm just making stuff up. But that so called "proof" is a bunch of crap. At least from what i know. One more thing No Digg lol.
- trancelgic, on 10/12/2007, -0/+1I too am a former Rat Shack employee. The manager was 18 years old, and we were in a dying strip mall. When the district manager would visit, he would complain about our sales. I told him that maybe we should build a new store or close the location because of poor foot traffic. He said no, and if we didn't like it to go work somewhere else. I guess it's easy to have that attitude when your sales force is earning minimum wage + 1% commission. Selling cell phones and extended warranties paid more, but when your store is in a wealthy area where people do not buy warranties because the have enough money to just buy another if it breaks. Also, it didn't help when your co-workers were taking things off the shelf, and scanning them in as a returned item, and then putting the cash in their pocket. Rat Shack is a great place to go for obscure cordless phone batteries & strange audio adapters, and stuff. I would not recommend buying much else there, they re-badge other peoples goods (stereos, TVs, etc). Anything that the brand name is "Radio Shack" is more than likely something else from China that Radio Shack pays to have their name silk screened on it.
- mattreo, on 10/11/2007, -0/+0The only thing I really miss about working at radio shack is printing off ungodly amounts of stuff from the computer, talking to friends/family on the store phone for locals and the demo cell phones for long distance calls. Also, I miss watching tv and movies on the dish network. I remember I used to record movies and shows on the dvr. Sirius sat radio was great to blast. I thought of myself as the person who tested out the products we carried. i once brought in a bunch of my scratched cd's and used the scratch dr (or what ever the hell its called) and got all the scratches out. I remember one time I brought in my guitar and hooked up the P A stuff and messed around. Miss sleeping on the job there. Untucked shirt, slippers,etc.I hated parts orders. what a pain in the ass. If my boss pissed me off that day I used to just throw the parts in similar drawers. ***** matching up The SKU *****!!. I used to use the open misc part packages for stuff in my truck.Anyway, I'm glad I'm out of that hell hole. Can't really find a job where I can do all that stuff now though.
- Darkdefender1, on 06/06/2008, -0/+0i am a former RS manager and radioshack didnt cut verzion for the reasons you mentioned. Radioshack didnt want to end the contract with verizon at all the wanted to have verizon,sprint & cingular all in the same store but verizon did not want to be in a small retail store right next to its biggest competitor. As far as helping with billing issues & insurance issues you cant do anything with sprint or cingular either. You cant directly fix any problems you have to go threw the same process you hade to with verizon you have to contact your IAE or yor rep from the company and if you say you can your a liar. i am very close to both my sprint rep & at&t rep though so if i have an issue its usualy corrected right away the same way it was with verizon. if you dont know the real reason something happend dont guess.
- siouxmoux, on 10/12/2007, -0/+0
Well Duh! They been doing this type of business practice at the shack Since day one! There is a reason why everyone called its by it real name ***** Shack! - redbeard36, on 10/12/2007, -0/+0Never been a big fan of RadioShack. I've always detested that they ask your address. And I hate having those salesmen who often know less than I do about what I want or need following me around the store like a puppy. I was in one the other day and a woman asked about buying an external battery pack for her daughter's ipod. First he didn't know where they were and then when he did find them he told her it was only used to replace the battery that came with the ipod. The other salesman in the store kept following me around and complimenting my leather jacket; I couldn't shake him. I finally left and went to Fry's instead.
- a_greer, on 10/12/2007, -0/+0PS If this is real, I want to see the internal Saturday morning meeting video to prove it.
- sodium, on 10/12/2007, -0/+0wow, that's some damning proof!
- surfocrates, on 10/02/2008, -0/+0I am a Radio Shack employee, Not all of us lie, but the I will say my District Manager and Store Manager try to make us lie to customers, a quote from my DM.... "Do anything it takes to get a phone Sale, I will bleed a customer dry, and I expect you to try to do the same" because I wouldn't do this and was honest with customers, my manager has switched my sales to another associate, so that associate's sales appear to be higher than mine, so that mine seem so low I have to be given corrective action. I was up till a month ago the Assistant manager, I was recently demoted to a part time associate for low sales, so as much as I hate to lie it shows in some businesses you have to lie cheat and steal to get on top and honesty gets you nothing!
- chemicalwar, on 11/19/2008, -0/+0most of the "sleazy" salesmen are desperate. i work for radioshack and have to force this ***** down peoples throats. If i don't sell at least one cellphone every 6 weeks, i get fired.
- rolomolo, on 10/11/2007, -0/+0While working at Radio Shack 01-3041 in Palm Springs California. I watched a co-worker walk up to a customer, offer them a cell phone and then turn & walk away offering no further help when the customer said they didn't need a cell phone. I had to help the customer find a small part in the back of the store.
The only thing I miss about that store was some guy would call about once a week when you answered he'd just ask; "Are you a jerk?" over and over again sometimes he would say; "Are you a punk?" If you hung up the phone he'd just call right back. If you wanna have some fun...
760-327-1171 for a good time ask for Cynthia - texan0, on 10/12/2007, -0/+0Well I just came across this post, and I worked for Radio Shack for way too long. We had some that would lie for sure, but not exactly directed by the company. That said, Radio Shack is by far the worst company to work for Ive ever experienced. If you got stuck in a smaller store, you were screwed. I spent many days working by myself from open to close without even getting a lunch. And when you got to a bigger store, there were even more problems. Once someone was looking at cell phones, you alomst had to fight with other employees just to go greet that customer. And if someone came in for an LED or resistor, the manager or MIT would run in the back bc of how much one of those sales would hurt your numbers. Then after the customer left, you would get yelled at for not forcing them to buy a cell phone. So in short, lying? Sometimes. Unethical? Sometimes. Bad customer service? Almost always, unless you were looking at cell phones or happened to come to a store where all the employees didnt hide from you because you were looking at small parts. Worst company in America.
- realdeal99, on 06/27/2009, -0/+0I used to work for radioshack and I was never told to lie to the customer and I never did because I'm trying to help you get the best deal even if it as best buy or wal mart, I'm not trying screw you out of money.....DUHHHH! I mean seriously people you shouldn't be bitching since we would return you crap you've had for two months no receipt no box and smell like cigarettes and dog drool just to keep your business. As for phones that was the worse, we waived your activation fees and upgrade fees got you a free phone elsewhere would have cost $50 (plus the $100 mail in rebate uhmm ATT) and we even transfered all your contacts, ringtones, pics, vids everything free of charge only for you to return it because you have a "bad feeling" ( o ya not to mention we let you exchange it with no restocking fee or activation fees as many times as you want within 30 days).
Radioshack does suck because we get mininum wage and a joke for commission which we get taxed higher for anyways, and we have ***** DMs that are the ones pressuring us to sell more service plans and phones because it makes their bonuses bigger and if you don't your fired, and you still yell at the sales ppl for not having catalogs anymore or for not carrying VCRs anymore (lol come on!)
SOOO next time you're in a radioshack, just remember they probably hate it more than you ever can. - lburle9633, on 06/07/2009, -0/+0ok, there seems to be a lot of hostility towards radioshack in general, and a lot of disgruntled emplyees that obviously never should have been hired for the company to begin with. I am a manager at the radioshack in bridgewater, ma and i am very proud not only of my stores but also of my boys who help with my store.
Yes, we hire salespeople, and some associates cannot fill this position. When I go about selling something to a customer, i make sure that they leave with everything that they need to use their product. the customer leaves happy, my associates make money and so does the company, its a win win for all parties involved.Do we sell cell phones yes because thats how the company and my boys make money. A lot of our cell phones business is from word of mouth and referals in our community. My boys make min wage plus commission, usually about eleven or twelve an hour which isnt so bad for working in the ac watching tv and helping people.
I truely wish that we could survive on our roots of parts and cool little widgets but unfortunately we live in a society that believes in throw away technology. most people would rather buy a new product than waiting two weeks to have it come back from repair. if we stayed with our roots, we would not be in business, theres a reason why there is one major electronic parts in massachusetts and a hundred radioshacks, its because we sell what people want to buy.
As far as the name and address thing, i have worked for radioshack for over 4 years and i have never been instructed to take that information unless it was necessary, warrenty purchase, return or activating a service for a customer. i can assure you that if this is your biggest complaint, radioshack has changed and it has been quite a while since you gave us another shot.
I have great pride in my associates and their drive and desire to help their customers and get them what they need. I do not instruct them to lie to customers, and no one has ever told me to lie either. Yes in this economy there is added pressure to sell, as it is for any retailer, but radioshack, at least all of them in my area are thriveing because we are continuosly improving out staff, our product and our appearance to better suite of customer needs.
i love working with people, selling them cool stuff and if anyone out there is really going to be pissed off at me for that i welcome you to have a conversation with me. give me a call at my store, as I am at my store almost every day and loving every day of it. radioshack is not the right place for everyone to work at so for all of the angry employees, you were not hired for the right position and i hope that you have found where you belong. and all you angry customers, give us another chance. i cant speak for all of the stores and managers and employees, but my greatest joy is making a happy and repeat customers.
thanks, and goodnight
Lucy Burley
Radioshack Store Manager
Bridgewater, MA 02324
(508) 697-7175 - a_greer, on 10/12/2007, -0/+0THIS DOCUMENT IS FAKE!
I used to work for Radioshack and I can tell you that document is not legit -- total wrong format for the memo, and wrong buzzwords, no 4-steps of selling babble,, no list of commisions and spiffs...lots of other errors too, but I dont want to give the whole thing away to the fakers.
I hate RS with a passion, that is why I quit, but this is total BS - SB81, on 03/15/2009, -0/+0Although this was an old thing. I just came across it and wanted to comment on what I read in the comments section. I work for RadioShack. Not once have we ever been told to lie. Nor have we ever been shown memos to lie also. We have however been told to upsell to the point where if I was the customer I would never ever return to RS. The employees are constantly harassed by management to sell cell phones and service plans. Working at RS sucks. We are paid minimum wage and very poor ass commissions. I'm sure everyone has noticed that RS is always hiring. That is because they can't keep employees with such a low pay scale. Also, when you have such a pay scale, turnover is going to be high which also will mean that RS will not have that great of help working for them. If RS would actually pay employees more, I would bet customer service would greatly improve. I cannot wait to get the hell out of RS. Constantly being harassed by management to sell service plans and cell phones suck. The way I see the sales situtation is that, most people will not think of RadioShack to buy cell phones, they will look for corp. stores or retails that have the very large carrier logo on it. With two year contracts, it means less people are going to switch at a given time. The service plan sales ratio crap is BS. It goes against you if the item being sold offers a service plan and it is not bought. It wouldn't be so bad if RS would quit offering service plans on crap that is 10 to 20 bucks and stop offering it on items that will either won't work out of the box at which point you can return/exchange it. If it works out of the box, it will work for a very long time giving you the value you paid for it if not more. I firmly believe RS does this purposely to rip off its employees and customers alike.
RS is a very bad company to shop at and work for. They're a rip off. I've had customers come in and say "RS used to be about helping out with parts, etc, now its all about the cell phones." I agreed and apologized and told him the truth. He was very kind to me. I think it was because I was honest with him. As soon as I can find another job, I'm am done with RS and will never return. Until then, I will help customers in the best way I can. I openly tell them other places they might find a product, I don't try to oversell crap on purchases. I don't force people into anything. I offer, if they don't want it, I move on. If there is one thing I hate, its pushy sales reps. That PISSES me off. I wish things would change - earzkick, on 10/18/2008, -0/+0I have been working for radio shack for the three year in bk. In my district 528 what they have began to do it your not selling cellphones, batteries, extended warranties and accessories with your sales you get written up. 3 write ups lead to you being fired. with the way the economy is today they are putting more pressure on their employees to hackle the customers even more than they already doing already.
I just love playing with the new gadget when we receive a shipment other than that its not the best job. these days we hardly get customers so we constantly get those annoy and harassing phone calls from the DM about our sales being below his and the company expectation, they act like they want us to pull a gun on customers and force them to buy something that they don't need and threaten them if they try to return that *****. lol I'm serious.
The so called "new pay plan" that when in to effect back in November 06 right before black Friday is an slap in the employees faces.
You can work all the hours in the day and not sell a phone or extended warranty and your pay check will be next to nothing.
They basic have their workers cracking under pressure to get a decent pay check.
.
They complain when you do not add on to you sales. how the ***** are you going to add on the someone paying a bill when that has to be on its own order number.
I cant wait for June 2010 so i can graduate with my BS in Accounting and say ***** retail and Radio Slave.
P.S. I have never lied to a customer because they would return the merchandise(s) be mad at you and will not shop there if they still do shop there they would never come back to yo for any assistance - pentomino, on 10/12/2007, -0/+0It seems that anyone who sells cell phone service lies. I just got my first bill from T-Mobile, and there's an extra bloody line I'm paying for. The salesman told me it was just a spare phone and wouldn't be activated.
If you want to buy a cell phone plan legitimately, where can one go to not be screwed? If such a place existed, I'm sure people would flock there and be incredibly loyal. It'd be like Saturn dealerships. - TheSenator, on 10/12/2007, -0/+0This reminds me of a time I was in Radioshack and there were two employees were having a very loud discussion about how much Sprint and other carriers services sucked and how great the Verizon was (this was several months ago)
- unexpected, on 10/12/2007, -1/+1I ask again, WHY is this a digg?!?! There is nothing on the POORLY written article that can prove that RadioShack actually practices this. Also, the so called blog was created this month, maybe even yesterday for all I know. There is only one article and it's aimed primarily at creating negative PR towards RadioShack using the digg effect and network. I mean, jwalk81980, how did you even find this very poorly written article?
So many questions... maybe I should ask RadioShack. - illu45, on 10/12/2007, -0/+0Radioshack sucks anyways... This isn't really news, but heck, I'll digg it.
- schlagzeuger, on 10/12/2007, -0/+0since when does the plural of "employees" take an apostrophe?
- Koskun, on 10/12/2007, -0/+0Can we please get a damn javascript for when people submit comments so it doesn't become nothing but spam?
To the subject of this. As a former manager of a RadioShack the memo is a fake as far as I am concerned. It looks nothing like official corp. memo's.
If the only "proof" is that word-made "official memo" then please leave. - drummerjed, on 10/12/2007, -0/+0my local radioshack use to look like a little hobby/geeky place. now they remodled and it looks like a best buy. they still have soder irons and breadboard though, and out front.
- Darth_tater, on 10/12/2007, -0/+0ur also telling me the oscars are political ???!!! WHO KNEW
omg, DUH
dugg cuz i hate radioshack - chokedape, on 10/12/2007, -0/+0
im here to say that i work at radio shack and that memo is false never seen it. also as far as verizon is concerned ending sales with radio shack its because they tie our hands on replaceing phones and not alowing the use of their insurance to replace phones and not being able to help the customer in a better way such as billing promos, and they undercut us on sales by makeing it hard or impossible to get the new phones almost a month after release so verizon can have the exclusive if u ask me i think its for the best verizon used to be a great company now im not sure it seems cingular is going to give radio shack a lot more freedom. which is good thats 5,000 plus stores that can sell for you - Sibertank, on 10/12/2007, -0/+013 comments?? I counted more like 36
- ranjur, on 10/12/2007, -0/+0"To the subject of this. As a former manager of a RadioShack the memo is a fake as far as I am concerned. It looks nothing like official corp. memo's."
--It wasn't a memo so much as a quick reference guide. - Refusedb, on 10/12/2007, -0/+0bah wrong place...
i hate when i log in takes me to wrong article - Refusedb, on 10/12/2007, -0/+0Comix zone takes me back
I almost forgot about that game.
thanks to this i will now download the rom and emulator.
happy new year indeed - dickydeats, on 07/04/2009, -0/+0yeah Lucy i am a current Radioshack sales associate that is a current MIT candidate and i am from district 01-0550 store 01-3762 and i believe you're totally right with the respect that our company needs from the consumer as a whole most of these people don't understand what we go through as a whole and that we strive to perform the best for each and every customer; one by one...i hope that some of these lowlifes have a chance to see that for themselves and quit barking up the one and only wrong tree...i am a top postpaid seller three months in a row, top RSSP and E-Mail seller and offerer two months in a row and i would like to say that every customer i offer these metrics to is more than happy to buy or take a chance at these things, and even if they are returned they still put a positive reference from them to me, and to let me know that i did help them in every way possible and that im not another sleazy salesman, so people that are giving Radioshack so much crap just because you had such a bad experience at one as a customer or employee...get a life and find another job or hobby......................
Andrew Merritt
Radioshack Store Associate/MIT Candidate
Spokane Valley, WA 99216
(509) 922-2182 - Naaaaak, on 10/12/2007, -0/+0The person who wrote the article title needs to be bitch-slapped back to the 8th grade, as does the fool who has the blogspot page citing "proof".
- bedouin, on 10/12/2007, -0/+0I hate how the Radio Shack employees harass you while you're looking for something. I usually just say, "No" and then keep flipping through the racks of adapters and cables, but one time I thought I'd tell the guy what I actually needed: a single male-to-male RCA cable to hook my iBook to a television.
After I tell him this he hands me like a $12 gold-plated "video" cable then walks away. I put it back on the rack and then find an ordinary cable for a dollar or two then take it to the register. He goes on a tirade about how the cable won't work and how he's sure I'll be back to return it. I kind of wanted to call him a dumb ass and just leave, but it wasn't even worth it. The cable worked fine -- like any knowledgeable person would expect.
They started ripping people off for their cables recently too. Everything is gold plated and extra thick now; the cheap versions don't exist. A 6ft minijack to RCA cable is $6.99. Now granted, a lot of these types of cables wear out easy -- so the extra thickness and durability is good if you're constantly unplugging them or putting stress on them at the connection points. However most cables (like you use to hook up your stereo) are going to stay stationary for perhaps years, and that's not even an issue.
Radio Shack went through this whole transition where they tried to become chic. In the 80s they'd hire the nerdiest looking guys (and occasionally girls). When the mid-90s arrived they'd have blonde bimbos working there fresh out of high school, trying to sell you a tape deck originally manufactured by Pioneer two years later and probably on clearance at another store for 25% less. Radio Shack cashes in on the fact that if you show up there, it's usually because you want something you can't get anywhere else (connectors, cables, etc) and you need it *NOW*. -
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