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103 Comments
- Drull, on 10/12/2007, -2/+144Someone has a case of the mondays :(((
- msbeckman, on 10/12/2007, -5/+58They mess up once, shame on them, they mess up twice, shame on you (for staying with them.)
- somerandomnerd, on 10/12/2007, -10/+50No.
No, man.
*****, no, man. I believe you'd get your ass kicked sayin' something like that, man. - inactive, on 10/12/2007, -3/+30"I've heard a few horror stories from gmail users,"
i havent - thefirelane, on 10/12/2007, -6/+33Spellchecker? You realize 'over' and 'seas' are both words right?
- Drahkar, on 10/12/2007, -3/+23@Logo
Actually Check Spelling wouldn't have seen over seas as an error because both those words are spelled correctly. Just thought I'd point that out. - jlachowin, on 10/12/2007, -1/+17@msbeckman - Even after the first "mistake", and you decided to leave the ISP, Plus.net would still have your records and still have a chance of going out into the mailing list.
- b0wl0fud0n, on 10/12/2007, -0/+15http://www.duggmirror.com/tech_news/ISP_that_lost_700Gb_of_mail_screws_up_again/
- iamhumble, on 10/12/2007, -11/+26...And this is WHY we should not out-source our work over seas!
- Gunnaf, on 10/12/2007, -0/+14@ Archer
You do realize that you can do the same with Gmail? Gmail offers FREE POP3 downloading, and you can have the emails download right to outlook and deleted from Gmail. Poof, same thing, sure gmail backups the file, but so does your ISP.
PLUS, on top of the fact you can download the emails from Gmail into outlook or any other email application, if you change your ISP's and go with another company, you don't have to pick a new email address, and have none of the hassle of communicating the new address to your friends and family. On top of that, Gmail lets you send files that are bigger than most ISP's will allow.
Learn how to use Gmail before criticizing it. - matthewaaron, on 10/12/2007, -2/+15Email? Why in the world would anybody use that... Everybody knows that carrier pigeons are MUCH more efficient.
- inactive, on 10/12/2007, -0/+12Who's running this company? A bunch of monkeys in overalls and straw hats??
- kramer3d, on 10/12/2007, -0/+12LOL. ISP mail is retarded. What if you want to switch ISPs? What then huh?
- richardiscool, on 10/12/2007, -0/+10And most people are probably in a 12-month contract with them.
- Rice, on 10/12/2007, -0/+9Whoops!?
I wouldn't be using them anymore if I had them. ***** service... over and over again? You're kidding me right!? Stop using those jackasses, if any digg users are using them. - webcrumb, on 10/12/2007, -0/+9"I use my ISP email, leave my computer online and all my emails get automatically downloaded and deleted off the servers"
You know ISPs have to keep several month's records? Although you delete the file, the file is still stored. - koktakee, on 10/12/2007, -3/+11If you were still onboard with them after all that other stuff, it's your fault :)
- brianb722, on 10/12/2007, -1/+9I have a single, crappy option. In many (most?) areas cable and internet services are controlled by a monopoly.
- Dracker, on 10/12/2007, -0/+7Sensitive email? Hello, PGP.
- seti, on 10/12/2007, -0/+7Are you sure that your "sensitive" email is not being copied/backed up by your ISP? Set up your own e-mail server if confidentiality is the only reason for using your ISP email service.
- dclowd9901, on 10/12/2007, -0/+7and where exactly do you live? In my area, it's Qwest or bust. Not that I have anything against Qwest per se. When I lived in tempe, it was Cox or bust.
- eplawless, on 10/12/2007, -1/+7"Instead of having a huge marketing budget that buys advertising and PR gimmicks, we make sure that trust and customer satisfaction make people choose us." - http://www.plus.net/whychooseus/
- kindrobot, on 10/12/2007, -7/+12Here's something that will solve most all of the problems above:
http://tinyurl.com/rxtdg - kalmi, on 10/12/2007, -0/+5richardiscool: Maybe they have sent out the data of the costumers who left them.
- tizz66, on 10/12/2007, -0/+5There's not many companies who will e-mail you to say 'We've totally screwed this up, and we're sorry'. They don't hide their issues. They admit to them, deal with them, then apologise for them. You don't have to pressure them for info on errors, the first you might know about it is when the email you to say sorry.
The fact they're open and honest about it makes me feel safer than being with a company who pretends mistakes don't happen.
But I see I'm being dugg down for having an opinion that 'goes against the flow', so so be it. - tizz66, on 10/12/2007, -0/+4Sending out my credit card details would be serious, yes.
The info they sent out was nothing more than can be found on the electoral register. I'm not excusing it, but it isn't the end of the world. Your name and address... seriously, it's not a huge deal IMO. I can go and find the same info in the phone book if I wanted.
The local councils sell your data from the electoral register every day - the majority of the population don't even know they do it. Should we go and overthrow them too? - andy370, on 10/12/2007, -0/+4Forbidden
You don't have permission to access /news_060725_emailerror.php on this server. - johnsto, on 10/12/2007, -1/+5I use them, but only for their ADSL. Fortunately this hasn't affected me, and anyway they've locked me in to a long contract... (after changing my unlimited service to 15GB/mo one!)
- Rosco, on 10/12/2007, -2/+6Did I hear a "theregister.co.uk" admin saying "Whoops, teehee, sorry 'bout that mate"
- FastShow, on 10/12/2007, -0/+4In other news, Plusnet apparently can't even keep their own usergroup site up. A bit worrying for an ISP one would think...
- FastShow, on 10/12/2007, -0/+4It was actually F9 customer details that went out as part of this disaster, best check if you were affected...
- tizz66, on 10/12/2007, -0/+4It's these kind of lies and mistruths that caused their marketing director to post what he did.
You have *NEVER* had an unlimited service. You have *ALWAYS* been subject to fair use conditions, right from the second you agreed to the TOS. Only recently, they've put a figure on the fair use between 4pm and midnight. The rest of the time, you can use it as much as you want. And even if you go over, it's no biggy - they just cap your Usenet and P2P usage to 128k. That is a better offering than most other ISP's of a similar price in the UK offer.
They didn't lock you into a long-contract, you did it yourself. They offer a monthly contract too, but you chose the annual (cheaper) one. You made the choice. Stop complaining. Stop making stuff up. - arusso, on 10/12/2007, -0/+3I must say, I came on here feeling the urge to bash on PlusNet, but the fact that they had sent out an email like the above really says something about the company's integrity...
If I were a customer, I'd be pissed, but I think I'd let them get another chance... The email thing would have been bad, but that's why I rarely trust my email on a remote server... Even my gmail stuff sits in my outlook PST file...
Bottom line, they screwed up--but they came clean and explained in detail what was going on, how many times has Verizon/SBC/Etc... Screwed up and came out like this? My guess--none... And we all know that these companies (at least SBC and VZ in my experience) screw the pooch pretty bad on occasion.... - leesto, on 12/17/2008, -0/+3Im with force9 who are part of plusnet.
We've had so many problems its unbelievable. - inactive, on 10/12/2007, -1/+4'On topic with the rest of the thread: Did this company violate it's contract by sending out this information?'
Yes. This is against data protection act - xtmno3, on 10/12/2007, -0/+3The duggmirror link works, use that.
- Pseudo98, on 10/12/2007, -0/+3I recived this from PlusNet last night, you don't get these from other ISPs... christ, you would be lucky to get an honest status page from BT!
--
Your username: x
Dear x,
This update includes:
- A message from Alistair Wyse, Technical Director.
- PlusNet looking forward to being able to serve you as we used to do.
- Better visibility of your Broadband experience.
Message from Alistair Wyse, Technical Director
-----------------------------------------------------------
At the end of May we announced that we were making extensive changes across our Customer Support Centre. These changes were aimed at ensuring we could continue to offer the quality of service and support that we know you expect, and which at times recently we haven’t been delivering. We’ve been discussing our progress in the news section of our website at: http://www.plus.net/features/csc_news - This page will continue to be updated with the details of what we are doing to fix the underlying causes of the high demand we have seen in our support centre.
Although the BT 8Mb MaxDSL upgrade programme has been the principal reason for much of our extra workload, this has been exacerbated by additional work stemming from problems with our business processes, support staff skill levels and the recent programme of transfers to LLU. This had resulted in levels of over 5,000 outstanding questions (aka tickets) and 1200+ BT Broadband faults awaiting diagnosis. We normally expect there to be less than 300 open questions and about 100 potential BT faults awaiting diagnosis at any time. The effect of this was that our resources became swamped, ticket turn-around times became unacceptably long, and telephone support answer rates were also significantly affected. In addition, we were receiving lots more follow-up telephone calls because of the delays, and this just added to the difficulties our customers had getting in touch with us.
The priority for our support team has been to clear the backlogs of outstanding questions, ensuring that we were making quality responses. At the same time we have been increasing the average skill levels of our support staff. It’s taken a huge effort from everyone, but we are pleased to report that at 9.00AM this morning there were just 79 Customer Support questions and 171 fault diagnosis requests outstanding. This represents volumes of work close to business-as-usual levels. Clearing what was by far the largest backlog of customer service issues we have ever experienced has been entirely down to the mammoth efforts of our support staff, supported by our development and operational resources, which are made up of people who not only have a passion for the business, but also for Broadband itself. Many of our staff gave their personal time in order to achieve this.
This is good news for us, and for customers. Over the coming weeks we will continue to focus on the quality of our responses and on continuing to improve our business processes, as well as the tools available to you via our website. Service disruption has always been there, but not in the same frequency as the last two or three months. As regards the experience that some customers have had in that period, we are truly sorry. We are determined that we will not allow this collection of circumstances to be recreated in the future.
----
In order to give you visibility of the performance of our broadband service, we have published details on our website which show exactly how our network management is working at any point in time. Although many other ISPs are now implementing network management of some description, we believe our solution is the only one that is providing the advertised product in a quality way, and therefore we are prepared to be transparent about how, why and what we do to ensure the quality of your broadband experience.
See http://www.plus.net/support/broadband/network/broadband_bandwidth_usage.shtml for more details.
With Regards,
Alistair Wyse
Technical Director
You may have already come across the PlusNet UserGroup. If not you can find them at http://usergroup.plus.net. This is an excellent way to see more of what’s happening and of getting your feedback to us. UserGroup members are all customers of PlusNet plc, working in a volunteer capacity on behalf of other PlusNet plc customers. - TheIronBadger, on 10/12/2007, -0/+3On top of that with Google fighting so hard to stop the government from getting search data alone I trust them with my privacy completely.
- KillsInTehFog, on 10/12/2007, -1/+4If you really cared about your emails, you would print them out and store them under the matress like every cautious citizen should do with prized posessions.
- evilTak, on 10/12/2007, -0/+3Or, hello Postfix!
- tizz66, on 10/12/2007, -0/+2Sorry to double post, but I've just gone back through my e-mails to check. The new TOS was updated on 16th September 2005, and this was sent in an email on 25th August:
-----------
These new Terms and Conditions will replace all existing Terms and Conditions on Friday 16th September 2005. We will assume that you accept these new Terms and Conditions unless you contact us by this date to indicate otherwise. If you do not wish to accept these new Terms and Conditions please use the Contact Us tool.
-----------
That's 3 weeks they've given you to register your refusal of the new TOS. Their TOS state:
------------
We may change this Agreement, including our Charges, at any time. We will give you at least 14 days notice of any changes before they take effect. You may not change any term of this Agreement. As explained in clause 23, you can end this Agreement by giving us immediate notice in this 14 day period if we increase our Charges or change the Conditions of this Agreement to your detriment.
------------
That is *statutory* in the UK. If you don't know the rights you have as a consumer, then don't blame them! - FreddieD, on 10/12/2007, -0/+2Perhaps they were trying to implement a money making scheme using the corporate computers and it backfired.
Hey, it worked in Superman III.... - FreddieD, on 10/12/2007, -0/+2Actually I think he meant literally over seas. Lando's got the economy so screwed up over at Cloud City that they're able to undercut everybody else!
- bertboerland, on 10/12/2007, -0/+2"700Gb".
Sad. Sad to see that in 2006 people still dont know the difference between Gb and GB.
Remember;
bandwith > bits
"Data" > Bytes - dukeinlondon, on 10/12/2007, -0/+2It's my ISP and it sure doesn't look good but the quality of the connection and of the toolset they provide is excellent so I won't ditch them just because of that. Hell, Bulldog still has customers after all.
- matt.rubin, on 10/12/2007, -0/+2heh 650GB of it was probably spam
- mookieXL, on 10/12/2007, -0/+2"You don't have permission to access the requested object. It is either read-protected or not readable by the server. Well, Digg done it, so see the story here."
At least they're honest. - usbserial, on 10/12/2007, -1/+315GB/mo? I hope you're not paying much for that service.
Thought its still better than what I have to deal with for half of each year... Dorms at PennState are limited to 1.5GB up/down each week (afterwhich you get 56k) and I'm pretty pissed at that.
On topic with the rest of the thread: Did this company violate it's contract by sending out this information? - FastShow, on 10/12/2007, -2/+4You guys are crazy, this company has (irretrievably in many cases) lost huge amounts of customers' mails, and has now sent out personal details of 20,000 of its customers to several thousand random people.
At best they are massively incompetent, at worst they are treating YOUR personal and private data with complete and utter reckless disregard. This time it was account details and phone numbers, next time it might be your credit card details. What exactly would it take for you to admit they are not up to the task?
Fair enough you're happy, but I know that I don't want them holding even a single piece of data on me as they simply cannot be trusted with it. Each to their own. -
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