What is Digg?123 Comments
- NinjaBoy, on 09/29/2008, -4/+73So let me get this right.
1) User uses more space than allowed.
2) Godaddy charges like they said in the contract.
3) Godaddy realized there is a problem and DOESNT CHARGE HIM "GoDaddy's President. He directed his executive team to wipe out the $969 charge, and promised to kill any additional obscene bills that might pop up."
And go daddy is a bad guy. - Tyr86, on 09/29/2008, -2/+40A 100 GB of files for over $6,000? Damn, that's alot of rupees.
- MasteRR, on 09/29/2008, -1/+34You got it right. Why is GoDaddy being blamed here? They actually forgave the bill, but as by the contract they DIDN'T EVEN HAVE TO.
Contracts are made for a reason. - InorganicMatter, on 09/29/2008, -6/+35What's the problem? He vastly exceeded his purchased disk use, and he's trying to offload his poor choice of buggy CMS software onto GoDaddy. It's not GoDaddy's fault, they shouldn't have to pay for his poor choice of software.
He was even given the choice of paying a heavily reduced cost and getting out of the $6k bill, but instead went complaining to Huff-n-puff Post. Nice.
No sympathy from me. Research your software before using it next time. - Jeffler, on 09/29/2008, -8/+25I think the bigger issue here is the fact that it costs $6.79 for 100MB extra bandwidth. What is this, 1994?
- kbahey, on 09/29/2008, -3/+20Caused by either the backup_migrate module or the image module, not Drupal itself. We cannot know for sure, because Godaddy has setup a cron job to delete the temp files regulary.
See details here http://drupal.org/node/313496 - centran, on 09/29/2008, -0/+16It is worse than that! From what I gather it is $6.79 for an extra 100MB of STORAGE. WTF?
- Yazilliclick, on 09/29/2008, -1/+16Seriously what is this 3rd grade? The article clearly states it's disk space and not bandwidth charges. Reading comprehension for the loss.
- Yazilliclick, on 09/29/2008, -3/+17***** the consumerist and their ***** stories. Practically every single story is about the customer ***** up and expecting the company to pay for it or deal with it for them. In this case you have a user who installed buggy software on their servers and ran over their alloted disk space quota. They knew what their quota was before hand and they knew how to check it. The cost for extra disk space is also published. So where exactly is godaddy responsible at all? Having worked hosting support before I would have loved to charge this ***** for it because it's a ***** pain in the ass to deal with ***** users paying $4/mo wasting everybody's time by installing buggy hackable software on the servers and then expecting support to clean up the mess while they yell at you over the phone.
- BXRWXR, on 09/29/2008, -7/+21How about not using Drupal?
- DivisibleByZero, on 09/29/2008, -1/+15100GB is a lot of data, but it's not really that harmful if you patch the bug and delete the files quickly. GoDaddy did a nice thing by waving the charges when they didn't technically have to.
- Yazilliclick, on 09/29/2008, -1/+14It was disk space not bandwidth. Regardless customers should be fully responsible for what their ***** buggy software they install on the servers does and if they don't have the time to monitor their account because they 'have a life' like the guy claims then they shouldn't run a site or bitch about it when they get a big bill because something went wrong.
- inactive, on 09/29/2008, -5/+17have you heard how annoying the songs on their commercials are? that's like a bug right there.
- neowolfwitch, on 09/29/2008, -1/+12GoDaddy did the right thing, although they were certainly well within their rights to charge for services rendered. It wasn't their fault.
This isn't just an Open Source issue as some people have tried to make it- almost ALL software has some kind of disclaimer that the vendor isn't responsible for incidental damages. If Microsoft had CMS software that did something like this- THEY wouldn't pay the GoDaddy bill either.
It was the individual's responsibility to manage the software they installed, period. They obviously didn't. Fail. - PhoenixAvatar2, on 09/29/2008, -1/+10On one hand, GoDaddy wasn't reponsible for the hard drive use, it was a bug in the software the user was using. They're perfectly within their right to charge for it.
On the other, ethically, they should give him a break on this. 250 gigs is nothing to their server farm, they aren't losing any money.Good to hear their President is doing something about it. - scoot2006, on 09/29/2008, -0/+9I read the story and it's not GoDaddy's fault. The guy chose to use 3rd part, open source software. It had a bug, the bug manifested and copied a metric ***** ton of files and made the guy go over his storage limit. May suck, but there's a reason for storage limits and they were being nice just offering him a discount.
- webkami, on 09/29/2008, -1/+10meh, not a lot of Euros
- Falldog, on 09/29/2008, -1/+9No one's ever seen anything positive ever come from Consumerist.
- mlukas, on 09/29/2008, -1/+8that's 300 red rupees.
- bakkouz, on 09/29/2008, -3/+10Original Article:
http://www.huffingtonpost.com/adam-fendelman/why-i ... - DivisibleByZero, on 09/29/2008, -2/+8Shouldn't storage be even cheaper? I just bought a 500gig hard drive for about $70...
- boobsbr, on 09/29/2008, -1/+7couldn't godaddy put some disk space quota for its users? i believe it's fairly easy under linux and server 2003...
- saigumi, on 09/29/2008, -0/+6I guess this is one of those overage gotcha's you need to watch for now.
If I bought hosting with 150 gb filespace and suddenly got a bill for using 250 gbs, I'd be like "WTF? Shouldn't I have gotten an Out Of Diskspace error? - secrity, on 09/29/2008, -1/+7This is a non-issue; the bill was correct because a piece of software that the customer installed ate up that disk space, and more importantly, GoDaddy has forgiven the bill.
GoDaddy should find a way to warn customers when they are at or near their data limit. - TeraRealm256, on 09/29/2008, -0/+6storage..not bandwidth...still bad but not AS bad as charging $6.79 for 100MB of bandwidth...
- mrsteveman1, on 09/29/2008, -1/+6You are welcome to do whatever you want, but i'll stick to digging.
- greggles, on 09/29/2008, -1/+6In other news: I pointed a gun at my foot and shot it. Then my doctor charged me to fix my foot. SUXXORZ!
- inactive, on 09/29/2008, -5/+10Hey now, all those GoDaddy ads don't come cheap, you know!
- sexybobo, on 09/29/2008, -1/+6It is disk space not bandwidth.
- UneasyRider, on 09/29/2008, -2/+6Your $70 drive will not hold up in a server environment. Not for very long at all. It is also probably not SATA at that price and it sure as hell isn't SCSI.
- nybble41, on 09/29/2008, -0/+4Most proprietary software has exactly the same warranty clause. This isn't an open-source software issue. Even the EULA for MS Windows Vista SP1 Ultimate -- which has exceptionally generous warranty terms -- only covers *direct* damages, and only up to the amount paid for the software. If it were Vista that somehow lead to this overage I doubt the warranty would cover it at all; at best it would cover about 5% of the bill ($300).
The terms for ExpressionEngine (http://expressionengine.com/docs/license.html), one of Drupal's proprietary competitors, include no warranty at all. This is despite the fact that they charge $100 for a personal license, and $250 for a commercial one. If their software were to run up $6500 in storage fees you'd have exactly the same lack of recourse as you have with this open-source Drupal module. The only difference is that you paid several hundred additional dollars for the privilege. - iamnos, on 09/29/2008, -3/+7How about not using the module that caused the problem. Blaming the core software is like blaming Linux since it was running on Linux. Drupal itself wasn't the problem.
- inactive, on 09/29/2008, -0/+4and 3 euros is like £2.40
- ErrorLoading, on 09/29/2008, -0/+4I use godaddy and have never had a problem. This sounds like user error and godaddy went the extra mile to absorb the cost of his *****. Glad I have them.
- UneasyRider, on 09/29/2008, -1/+4What I find scary is that they LET them go over their contracted amount of diskspace. It is not hard to limit the user's space to the amount that they paid for.
- cgruber, on 09/29/2008, -8/+11Well regardless of what the digg audience wants to believe the bandwidth costs GoDaddy money. What they *SHOULD* implement is a hard shut off option that allows you to decide if you want your account temp de-activated if it exceeds it's quota.
- MasteRR, on 09/29/2008, -13/+16It may suck, be his software used the bandwidth, thus he owes the payment to GoDaddy.
As we should all know when using open source software that the GPL states in both v2 and v3:
"WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED" ... "THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION."
Guy better pay up. This doesn't look good for open source, but that's the license. Get used to it. - ExRe, on 09/29/2008, -1/+4WTH are you talking about?
Is this godaddy's fault somehow? Sure they might (probably will) remove the extra charges if it was a software bug on their clients side, but they would still have every right to charge that fee if they wanted to. - scoot2006, on 09/29/2008, -0/+3Well put.
- iamnos, on 09/29/2008, -1/+4Yeah, it appears to be something to do with the backup module, according to the comments on the Drupal node. The content of the files sounds like a backup of the database, so something strange is going on there.
- cgbspender, on 09/29/2008, -1/+4Consumerist posting about Huffpo? Front page for sure.
- inactive, on 09/29/2008, -0/+2GoDaddy is a hosting service, not a babysitter. If disk overages is how they make their money then it is up to the user to monitor that themselves. It's the same way Blockbuster makes money by charging you late fees.
Customers should find a way to take care of themselves. - dkoon, on 09/29/2008, -0/+2That's because Drupal is open source... and this is Digg.
- jcaino, on 09/29/2008, -0/+2We send out notices at the beginning and halfway through each billing cycle if it looks like the customer could be on their way to being over in bandwidth or disk usage. You mean there's hosting companies out there that don't do this?
- sexybobo, on 09/29/2008, -2/+4Storage is always more expensive. Because the servers hdd are way more expensive then standard hdd and they also back up the hdd.
- mrsteveman1, on 09/29/2008, -1/+3Danica Patrick doesn't come cheap.
oh snap double meaning YAY - efinit, on 09/29/2008, -0/+2LOL at ad placement on huffington post:
http://www.flickr.com/photos/95593407@N00/28999283 ... - MWeather, on 09/29/2008, -0/+2"Think THAT won't hold up in a server envirionment?"
Two cheapo 500GB drives with a budget raid controller? No, that won't hold up. It doesn't even have parity. - jcaino, on 09/29/2008, -0/+2While they should let the customer know before the end of the billing cycle about the problem (or as soon as they see a problem - this would have stuck out like a sore thumb) if you want to be shut off after reaching your limits, you should be using a service that uses hard-limits. pairLite is one such service. *disclaimer* i am associated with them.
- MikeMitchell, on 09/29/2008, -3/+5I got a $900 bill from them for going over my bandwidth one month because of sites like digg.
Its criminal for them to let you run over, and not even shut you off, or at least let you know. It cost me $2 for every GB. Had they called and had me upgrade my plan, it would have cost me $60 for the rest of the year.
But I haven't even received the worst of GoDaddy.... check out http://www.nodaddy.com -
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