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117 Comments
- rubberpants, on 10/12/2007, -3/+88Google is blessing the word "Beta" right now.
- hackajar, on 10/12/2007, -9/+74Flagged as incorrect, by "Mass" you mean "60"?
- Ghozt64, on 10/12/2007, -5/+59Luckily, I have everything in Thunderbird. For everyone that is worried and wants to back everything up, here's a how-to.
http://blog.kevindonahue.com/archives/2006/08/19/how_to_backup_gmail/ - StarManta, on 10/12/2007, -1/+16"You want 100% uptime with no error, "
I stopped reading right about there. No such thing as 100% uptime and no errors.
Possibly better than Gmail's system? certainly. 100%? Never. - Rivetgeek, on 10/12/2007, -1/+16Jesus, remind me never to get hurt in St. Louis.
- ahawks, on 10/12/2007, -0/+14Au contraire. If I want 100% uptime and reliability, who *better* to turn to than Google?
When was the last time a Google product failed to load due to maintenance, server load, power outage, or any act of God? Not to mention, 99% of mail service that isn't web based is pop3, meaning that valuable email data is stored on your PC/laptop's hard drive. Hardly more reliable than Google.
That said, This did motivate me to install thunderbird and download all of my gmail contents as a backup. - cbreaker, on 10/12/2007, -1/+12Indeed, bringing your own mail down with plain text POP3/IMAP and sending it plain text SMTP is much more secure then Google doing it for you.
- nickstl77, on 10/12/2007, -3/+13I lost not only all of my emails, but all my contacts that I use on a daily basis as an 911 operator in St. Louis, MO. Our Exchange system is so slow that many of us, however unwisely, have been using Gmail as our primary contact list. In all, there are 19 of us that were using Gmail. 6 of us lost everything, 2 other coworkers lost email only, and the rest seem to be working fine.
I guess since it was "Beta", it's our own fault for using it for a production contact list.. - wadem, on 10/12/2007, -1/+11SO hang on, the issue was an exploit in FF2.0 that used Gmail. This is not a Gmail issue guys. It's a Firefox issue.
- benoror, on 10/12/2007, -0/+9Finally, Gmail done the job for me :)
- mrsmalkav, on 10/12/2007, -0/+9GFS (Google File System) does massive replication. Storage is really cheap for Google, so they make lots and lots of copies of your email/data for fault tolerance.
http://www.slideshare.net/tutchiio/gfs-google-file-system/ - Presentlight, on 10/12/2007, -0/+9All I can say is that when my hard drive recently crashed, it was my downloaded POP emails that disappeared while (obviously) my GMAIL remained intact. Yes, I could have archived my POP mail but hey, who remembers to do that? Let the burying begin.
- mdigirol, on 10/12/2007, -0/+9the attack supposedly only affected 60 users.....seems like only a small dent in their whole user base.
- mikewhite314, on 10/12/2007, -1/+10I do think the title is misleading, but maybe it's "mass" as in all of a user's emails as opposed to only a few...
- TeamJesus, on 10/12/2007, -1/+9Mine is just dandy. = )
- TheQwe, on 10/12/2007, -0/+8@mrsmalkav: sure, but this wasn't a system failure or a hard drive crash; it sounds like these people had their accounts compromised and all their mail was intentionally deleted. Generally, if you delete a file from a replicating file system, eventually the deletion will replicate as well.
- ugotz2, on 10/12/2007, -3/+10Like Ghorzt64 I use Thunderbird and never use my gmail account for anything WORTH archiving. It is to "open" in my humble opinion for that purpose and would never use if for work !!! I go with the old fashoned POP / STMP mailbox approach with a trusted ISP for all the "important stuff". But if this thread is accurate I feel for anyone burned by Google... they seem to be following the same let them eat cake approach used by Mr. Softee...
- Sp4nk, on 10/12/2007, -1/+8And yet Gmail has been more reliable than just about any ISP or POP e-mail I've ever used.
- finkployd, on 10/12/2007, -1/+8I miss the funny tag at Slashdot.
- Casedot, on 10/12/2007, -0/+7that is fine as long as they don't read all of my communist revolution plans and tinfoil hat how-to's...
- nightowl313, on 10/12/2007, -1/+8Sorry infowar, you are an idiot. You think that google has time to put people in charge of analyzing your data? First of all, computers scan your emails to determine if they can sell you something. Although this might seem weird, the info-mining companies, like ChoicePoint, and others, actually have whole files on you, containing information about every aspect of your life. This is legal. However, google "analyzing" your email isn't legal, and it isn't done. Having bots scan your files to advertise is something you're going to have to be comfortable with to live in the age of Web 2.0. It doesn't constitute "owning you," no matter what you might think.
Second point: gmail has consistently been the best email provider I've ever used. You don't think ***** little ISPs and even giants of freemail like hotmail and yahoo don't occasionally lose emails? Like everything in a wired world, we have to deal with occasional, small-scale loses. This is the nature of the beast. Anyway, I'm done ranting. If you're worried about your info, please stay off the web (but remember, dozens, possibly hundreds, of groups, companies, and illicit sources have your information anyway. Get used to it. - bitcloud, on 10/12/2007, -3/+9They either fail to restore these guys emails because they "don't have the data" or they restore the data and "secretly keep emails even after you delete them" (which opens up all sorts of legal problems)
it's a lose lose situation for them PR-wise... - splyeff, on 10/12/2007, -2/+7Don't Google use a file system backups? Maybe they have no way to restore specific mailboxes/accounts data. Or they just have no enough desire.
- invader, on 10/12/2007, -0/+5generally, people don't think that way.. they want the best of both worlds... they want to to be permanently removed when they delete it on purpose, but at the same time want it to be backed-up in case they accidentally delete it. that's what you get for harboring a 'customer is always right' attitude: idiots that contradict themselves and create lose-lose situations for their providers.
- lpmusix, on 10/12/2007, -0/+5@infowar
They hire the brighest minds so they don't have to have someone sitting there. They automate it. - Xinareiaz, on 10/12/2007, -1/+6Um...This happened to me. No joke. All of the email that was in conversations was deleted. Anything that was just a single email with no reply remained. All of my saved Chats were still there too. But I lost 300 MB worth of email. It sucked....but I've just accepted that I won't ever see it again after emailing Google multiple times.
It got deleted November 6th. - carl0ski, on 10/12/2007, -2/+7phil thats a load of crap
the exploit is/was caused by visiting a site on the same domain and required the user to save their password.
AKA you save you login details for
me.gmail.com
if you visited
hacker.gmail.com
firefox couldnt tell the difference and handed your login details hoping to auto log you in.
this was a major threat on sites such as myspace which has shared domains for hosting
me.myspace.com
hacker.myspace.com
Either Google or the User is to blame - kualla, on 10/12/2007, -1/+6@LeoStewarts's reply
I'm surprised nobody mentioned this after Leo's reply... but wasn't everyone complaining a while back that Gmail was saving everything, including your deleted emails(which could be a privacy concern)?
Assuming LeoStewart is actually a Google employee, this makes me damn happy(yet still sorry for the people loosing their emails - I know I would be very upset). Think about it, you now know that when you delete a confidential email, that the government isn't going to have a chance to retrieve it and call you a terrorist or some BS and you actually do have privacy online. This to me is big news, makes me feel much safer using Gmail which I dearly love.
Although, if you do ever have anything to hide, encryption is definitely your best friend and easily available. - Phil246, on 10/12/2007, -4/+8except this hasnt got anything to do with gmail being the cause of it all, These people suffered an attack through a firefox exploit that resulted in their gmail emails and contacts being erased.
- inactive, on 10/12/2007, -0/+4Its great that a lot of ppl are crying foul on this sensationalist kinda crap. But I can just imagine what the reactions wud be if the exact same incident happened with Hotmail instead of Gmail. 'Tis kinda easy to control a PR disaster i suppose when you make sure you evoke trust in your users. :)
- Jugalator, on 10/12/2007, -0/+3What a strange story update it had later on... It's apparently only an isolated incident, but what they failed to mention is how you can protect yourself from having this happening to you, by telling what form of attack it was. Can anyone be attacked? Is it confirmed to be related by a former Firefox 2 release? Does something need to be installed on your own computer or is it a remote exploit? Was it Google's fault via a Gmail flaw? Was that flaw fixed? Bah...
Google was just saying "We worked hard to see the extent of the damage, and saw that it affected around 60 users. We're now working with them to restore what's possible. We do have safeguards in place against this". Period. Huh? - ugotz2, on 10/12/2007, -0/+3Some good thoughts in this thread... for damn sure.
1. At least forward a copy of your GMail to a POP3 server if it's critical that you have a hard copy.
2. Back up your hard drive (including your post office). You should be doing that anyway a second drive is dirt cheap these days and there is plenty of freeware back up utilities that make the fee based utilities look sick....
SyncBack (for $25 Trialware) is powerful http://www.2brightsparks.com/ But again... if you are relying on GMAIL or any web based eMail service that does not include backups on your own PC you are just asking for trouble in my opinion... You can also get a trailware copy in the Downloads section at OpenWeb Downloads http://zardozz.com/portal/. - shade73, on 10/12/2007, -0/+3Don't you people understand that them not keeping a backup of a deleted file is a GOOD thing? That's what privacy is, when you want something gone, it's gone. Not able to be retrieved. If you didn't back up your data then it's your own fault (I hate to say that, b/c I could certainly see why you wouldn't think you'd need to). That just makes people more aware that they need to keep a working backup of their data. However, I'm personally very VERY glad to know that when I delete something it's gone, period.
- kevincw01, on 10/12/2007, -3/+6If you read the article it only affected 60 people and it was most lilely a virus that used an exploit in firefox 2.0 to delete all their mails/contacts
- inactive, on 10/12/2007, -0/+3This has happened to me a few times on hotmail. The first time I lost almost 6 years worth of email. I eventually switched to gmail because of this. Now they're having the same problem. Just great.
- mattshoppes, on 10/12/2007, -3/+6GAK! So 6 of you got a virus that deleted your gmail accounts... and you work at 9-1-1 operators? EEGADS! First of all... what were you even doing with being allowed to have Internet access at the County/City Communications Center? And secondly, what were your DAILY contacts doing on gmail?!?! I certainly hope they were not things like 'State Police', 'Next Counties Communications Center', etc!
- Modulo, on 10/12/2007, -0/+3"There is nothing wrong in questioning how a service is provided and even demanding more, yes even when the ***** service is free." No sir, nothing wrong with it at all. Unless, of course, you don't want to sound like an enormous douche, but I see that you don't have a problem with that.
- Phil246, on 10/12/2007, -1/+4design / coding / testing error by mozilla.
This was an exploit in firefox, not gmail
As far as gmail goes everything worked normally : they recieved a request to delete the emails and contacts and they did so. - slantyeyed, on 10/12/2007, -0/+2backup, backup, backup . . . from an old digg story: http://betapundit.blogspot.com/2006/03/how-to-use-outlook-to-backup-your.html
- inactive, on 10/12/2007, -4/+6Or just automatically forward all your email to another account like Yahoo. Then at least you have them in two places.
- fjvwing, on 10/12/2007, -1/+3...over an https connection to Google, to boot.
- bobsil1, on 10/12/2007, -0/+2So what would it take to get you to use a regular email program? Apparently total data loss isn't enough ;)
- deansfurniture5, on 10/12/2007, -0/+2Ghozt64, your link is a 404.
- blinkfink182, on 10/12/2007, -2/+3Here's a how-to on backing up your Gmail...
Use an email client for POP3 access and set Gmail to archive (or just leave) your emails accessed with POP3.
Backup local email store.
Done.
Real tough. - olliholliday, on 10/12/2007, -0/+160 people sounds a lot like malware on the users machines themselves - possibly all from the same source like a dodgy website using a ff2 cross site scripting exploit (especially as the guy above talks about how he and a few colleagues have had this - spamming links around in the office maybe?)
either way this definitely doesn't sound like an attack on *gmail*. if somebody could attack it in such a way as to delete individual users' emails then i'm pretty sure they'd have done more than 60, hell a random 60 users worth out of their millions of sign ups probably would have resulted in one "regular" user noticing what had happened and being reported as a crank who got sloshed and deleted them himself. - lpmusix, on 10/12/2007, -0/+1First what does this have to do with the article?
Second, if you have such issues run your own mail servers. - HigherLogic, on 10/12/2007, -1/+2What?! A Firefox exploit? Heavens no!
/wonders what the comments would be like if this had to do with IE instead... - inactive, on 10/12/2007, -2/+3some of us actually want to delete ***** to keep things organized. like when i get useless email from friends that i don't want showing up in my search results later).
- Dmitrik, on 10/12/2007, -0/+1"One user pointed to a known security issue with Firefox 2.0, which was fixed in 2.0.0.1." - From the text.
Can't you guys read?
It's a laugh how people don't install security updates and then whine how it is that their stuff is gone or doesn't work! -
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