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103 Comments
- starf, on 10/12/2007, -2/+53What pics? There is no modem. Do you want a pic of an empty corner of a room?
I had a not as bad experience where they couldn't get the cable modem going at faster than a 14.4 modem. They claimed that they were going to come back and upgrade the cable going into my house, which they never did, and they claimed they had no idea what I was talking about when I called in later on. They did leave the modem, which I was told I had to drop off at their center. After I did that, someone showed up at my house asking where it was, but they eventually cancelled it. My only compensation was that they had given me a $50 webvan gift card, which I got to keep. - Akaji, on 10/12/2007, -4/+35Here is the text of the article (since the server is being unstable):
----------------------------------------
Comcasted
The following is a first ever guest post by mother, Gloria Dalka, who recently had Comcast wasted her time, miss numerous appointments and experienced other inconveniences. The largest of these involved a contract tech that visited the house to install a cable modem, said “he’d return later” (yet never did), then reported the job and cable modem installed (apparently to get paid). Comcast stated via phone that they wanted cable modem back (which she does not have due to the apparent fraudulent work order the tech input) and after numerous calls there is considerable concern the refund will not be properly processed and that the US Mail was used to send unauthorized bills which constitutes mail fraud.
Start guest blog post
******************************
12/13/06
At this time, we had Comcast for cable TV, 2 lines of phone service and we had a 56K Internet service provider (much to our son’s dismay when he visited).
An uninvited Comcast sales rep, Mike, personally visits us late in the day, telling us that Comcast will not be able to support the technology that we are using for telephone services for much longer. He offers us unlimited phone @ $30 per month, high speed broadband internet @ $20 per month and leaving the existing Cable TV package unchanged. We signed a conditional contract accepting those services pending completed installation. Mike calls his office and sets up an installation for Dec 20th between noon and 4pm.
12/20/06
Service tech arrives in an unmarked vehicle at 3:15pm. He comes into our home with his clipboard and walks through the house looking at what we have both upstairs in the room where we keep the computer and in our basement to see what kind of box we have there. He checks our backyard and comes in saying that we have all old technology and that he doesn’t have what he needs to do the installation with him. He states that he will return first thing the following morning. My husband asked what time he’d arrive. Tech states that he leaves Palatine @ 7:00; my husband says we’ll expect you 7:30 to 7:40; the tech nods affirmatively and leaves. No equipment was brought into or installed in our home. No document was signed accepting any services or equipment.
12/21/06
No tech arrives. We are nervous and start calling Comcast.
8:45AM - Call 866-594-1234 to find out what’s going on since no tech has arrived and was told that we’re on the schedule for 8am to noon.
12:15PM - Call the above # again and Scott told us that someone will check and get back to us within 2 hours. Given reference # 899206. And no one calls back.
2:35PM - Spoke to Christine at X6321 at the Schaumburg center who said that someone would check and get back to us within an hour. Given reference # 427066. And no one calls back.
3:40PM - Called again, spoke to someone named OJ who said that he’d write it up and have someone get back to us. No ticket # given. OJ was anxious to leave since his shift ended @ 4:00. And no one calls back.
3:50PM - Called Mike, the sales rep from 12/13/06, who was at home with his kids. He said he’d check and get back to us.
3:55PM - Mike calls back and says he has seen how many times we called and that he couldn’t do anything, but that he’d have his supervisor call us. We did not get a call back from Mike’s supervisor or anyone else at Comcast.
We took the innocent viewpoint that everyone had the holidays on their minds and decided to wait until after the holidays to pursue the issue again.
1/2/07
Called Mike, our sales rep and told him how things had gone and that we were extremely unhappy with the way we had been treated. He again deferred to his supervisor asking what day would be all right for installation. I suggested Jan 5th or Jan 9th as the install date and told him that I would not allow a third party installer into my home. He said we would get a call back and, again, no one calls back.
1/8/07
10:00AM - Decided that Comcast didn’t care about retaining a customer that they had for many years and called AT & T to set up installation of services for phone, internet and DISH network satellite television. Installation date was to be Jan 17th.
10:45AM - Patrick Ellisworth, Mike’s supervisor, called to say that installation would be on the next day. I told him that it would not, that his failure to call in a timelier manner resulted in my choosing a different provider.
1/12/07
I received a call from AT& T saying that they had contacted Comcast and that Comcast said that they couldn’t make the change until after the 23rd. It did not seem strange at the time, I now wonder if they did this to attempt to fraudulently get past the 30 day satisfaction refund warranty.
1/19/07
Received a bill in the mail from Comcast showing that I had digital voice and high speed internet. Since no high speed Internet had been installed this now becomes mail fraud.
Called 866-594-1234 to contest that I had the services shown on the billing.
Initially I spoke to Neesha in billing who said that she needed to verify that I didn’t have the services; transferred Pan in technical services who transferred me to Brad in retention, who transferred me to Drake in retention who put me on hold while he conferred with someone and then came back to tell me I needed to speak to someone in a different department. I believe that he put me back in the queue and then the call was disconnected. So, after spending almost one hour telling the truth I was till being told that, no, I had the installation and had the services as well as their modem.
1/22/07
Called 866-594-1234 asking for a supervisor and got Sonia X6077 of the
Schaumburg, IL office. She stated that there was no problem since there is a 30-day satisfaction guarantee. She claims that a credit would be issued in the amount of $75.38, I told her that they needed to get after the tech that marked our install order as completed since he had probably entered a serial # to “verify” the completion. He either had it or sold it.
1/26/07
Called Comcast to cancel the second phone line; the primary line was handled by AT&T on the 24th. Internet is up and running so we are no longer using the second line which we had used exclusively as our internet line. They still think we have their service and modem. I’m tired of being called a liar by them
So, Comcast still asserts that we owe for services not received and Comcast believes that they completed the install and that I have a modem that they supplied.
My requests of Comcast:
- Refund of all high speed internet charges for services not received.
- A letter verifying voidance of the contract (requested on 1/12/2007) and refund for all services (phone & cable) provided past the date AT&T requested transfer.
- Compensation for the numerous missed visits and a formal apology.
- Issuance of the refund check that my son David is owed when he changed to RCN earlier after hearing about our recent Comcast experience and other service problems.
End Guest Blog post
******************************
For me this is a frustrating example of a poor customer experience that is driven by management desire to cut costs by using contractors. This often does not take into cost of lack of execution, lack of process accountability and customer dissatisfaction.
Selling via a house visit to upsell due to a technology change is an aggressive tactic, was the fact this occurred so close to year end meaningful and an attempt to “cook books”?
It’s my second run in with the modem issue. When Comcast bought AT&T’s cable system, I owned my own modem. After moving to a non-Comcast area, it took over a year and calls from a collection agency to fix the error.
Why does Comcast outsource things with a poorly defined process that leads to a bad customer experience? - Akaji, on 10/12/2007, -0/+28By the way, nowhere in the article does it mention that the mother is a senior citizen...
- webplus, on 10/12/2007, -0/+27Comcast is bad. This story does not suprise me.
- tidu, on 10/12/2007, -1/+25check the nearest bathroom
- petroK, on 10/12/2007, -1/+17definitely a story for the Consumerist:
http://www.consumerist.com/
this kind of crap happens all the time. The sad part is when they get away with it (or try to) time and time again. way to document everything...I hate running in circles with customer service with near-monopolies. Best of luck to this poor lady (probably shouldn't have posted her confirmation number though) - derekJAB, on 10/12/2007, -8/+23@Akaji On digg, anybody over the age of 12 is a senior citizen.
- zizzybaloobah, on 10/12/2007, -1/+16No...it's craptastic
- Akaji, on 10/12/2007, -0/+14Wow, this kinda crap makes me angry. Companies need to stop getting away with this BS.
- crawfishsoul, on 10/12/2007, -0/+12"An uninvited Comcast sales rep" [...] "Service tech arrives in an unmarked vehicle at 3:15pm. He comes into our home with his clipboard and walks through the house looking at what we have both upstairs in the room where we keep the computer and in our basement to see what kind of box we have there."
They're lucky this is all that happened. Sounds more like someone was casing the joint. 4 days before Christmas? The "service tech" was shopping for his family. - QueenBeeCassi, on 10/12/2007, -0/+12I agree, comcast sucks... they sent this idiot out to install our cable- it took him 4 hours and in the end my husband (not a comcast tech) talked him though it because he didn't know how to use a mac.
- etandrib, on 10/12/2007, -0/+11Better Business Bureau. I had a lot of run-ins with AT&T wireless a few years ago and was transferred everywhere until I said I had submitted a complaint to the Better Business Bureau. I was refunded everything and even given credit for my time in sorting out the situation if I cancelled my complaint.
- Dracos, on 10/12/2007, -4/+13It's Comcastic!
- Phrag, on 10/12/2007, -0/+8Since someone mentioned it, here is my Charter horror story. I ordered cable internet through Charter which is not cheap ($60 a month) but its the only option in my area besides Verizon DSL and I refuse to give them money. The order went fine until the guy came to install it. At first he didn't know what he was installing (he tried to hook up the TV). When I stopped him and told him that I was getting internet and not TV he looked at me like I had three heads and couldn't understand why I wouldn't get cable TV. After taking more time than necessary to explain that I rarely watch TV and don't consider it to be worth the money, he set out to install the internet.
He ran outside and did something to the cables (I live in a multi-family home so there are more than most houses would have) and then came back in. Now I'm a PC Tech and know a little about networking. For the next two hours I watched as this guy released and renewed my IP over... and over... and over... and over. He never called the office. Never rechecked the connections or the cables. Just kept hitting ipconfig /release - ipconfig /renew like it was a magical chant that would make everything better. He finally admitted defeat and told me he would have to file a ticket and come back later (no specific time or date. just 'later')
I waited until the following Wednesday (the install was on saturday) and called the Charter office because I had not received any word of a new install date. It turns out that the guy had not filed a problem ticket. Instead, he closed the install ticket like everything was fine and they had already started to bill me. I explained what had happened to the lady on he phone and she said she would have to look into it and call me back. Over the next three days I told that same story to people at Charter no less than eight times when they called me back looking for more information. Finally I got a new install scheduled for the next Saturday and I made sure to ask that the person who was sent before not be sent again.
So Saturday rolls around and who shows up at my door but mister ip release/renew. Before I have a chance to throw him off my porch he asks me if I have his modem. Now its my turn to look at him like he has three heads because he took the modem with him. He says he left it here last time and asks if he can come in and look for it. I tell him hell no as I don't want some dishonest stranger searching through my apartment and I don't believe that he coudl go all week and not notice that a modem was missing. Just as he starts to get angry two other guys from Charter walk up to my porch and say they are here to install the internet. Mr. IP see them and suddenly decides to leave without the modem that he was convinced was in my house.
The new guys did a great job installing the internet and were very friendly. It turns out the the previous guy had not only plugged my cable into the wrong outlet on the switch but, he had also disconnected the cable television of my neighbor upstairs. When I told them what he was doing before they laughed and said that he was not only a complete moron but a theif and that I was smart for not letting him in my house. I felt better about Charter after they left but would still be hesitant to get anything else from them. I really just want a third provider to bring fiber to my neighborhood. - Akaji, on 10/12/2007, -0/+8@zoom: That's horrific! Anything more than 0.01% downtime on a business connection should never happen.
- LiquidPenguin, on 10/12/2007, -0/+6Most of us, myself included, have had hassles dealing with Comcast in the past. Ever see the videos of the Comcast guy asleep in the chair/couch? That's just a very small part of it.
Here's a small list of the things Comcast has put me through over the years.
* Incorrect modem installation forcing multiple visits from technicians to repair the problem. First it was the wrong account code and then it was a bricked modem from a botched firmware update.
* Require cancellation of service and reinstatement due to a move (three blocks to a new house). Forcing me to be without broadband for nearly a month while they untangled the screw up. I normally wouldn't have a problem with that, but the old modem worked just fine and the time frame between cancellation and reinstatment was not necessary.
* Incompetent technicians stating that their service is "incompatible" with Linux despite my usage of Linux with their service for the better part of six years.
* Incompetent technicians insisting I disable my segregated LAN on the basis it "interfered" with their cable modem (they screwed up on the firmware).
* Billing surrounding a number of issues including a bizarre billing scheme that makes it cheaper to subscribe to "free" $12/month cable T.V. as a package with my broadband to save me $10/month over getting just plain broadband.
* Incompetent employees insisting that I install their crappy Windows-only configuration software or have someone come out and "install" it for me (see Linux issue above), especially considering that Comcast advertises that you can "install" their modem with no technician.
* Incompetent technicians claiming that the "problem" must be in my home rather than the line leading up to the home (after two technicians, it was finally discovered that the line was incorrectly installed and rusted).
* Mismanagement of account, including locking me out of my own email, since someone else (me) was claiming to be the sole owner of the account.
* Forced to drive outside of the city to a central(?) office to exchange defective and/or faulty equipment when it can either be mailed or a technician sent to replace.
* A feeble attempt by Comcast to charge me for multiple computers behind a NAT.
* Suspicious throttling attempts, especially during long downloads of extremely large files. Note, the donwload isn't always from P2P networks, the throttling occurs during FTP transfers as well.
* Stealing my kitten.... OK, that's not really Comcast's fault. The only competent technician ever to come out, my kitten liked so much, she fell asleep in his tool bag. I get a call a few hours later asking about my cat. :) - Akaji, on 10/12/2007, -0/+6I like how the title of the blog article is "Comcasted" (in the URL).
- signal15, on 10/12/2007, -0/+6Those installers have no clue what they are doing. My buddy ordered Comcast and the tech came out to install it. He ended up taking the old box off the concrete block wall on the side of the house with a hammer, and smashed one of the blocks all the way through. Then he got out a drill and tried to anchor the box to the house and drilled right through an electrical conduit. When my buddy came out to yell at him, he's like "hold on, I need to grab my phone and call the office." He went back to his van and just took off.
He sued Comcast and got like $4k out of it, which is about what it cost to fix all of the damage this guy did in like 10 minutes. - dude187, on 10/12/2007, -1/+6"By the way, nowhere in the article does it mention that the mother is a senior citizen..."
Even if it did, I wish Internet news would stray from such sensationalized titles. - xcoastie, on 10/12/2007, -0/+5It's a comcastrophy!
- AriaStar, on 10/12/2007, -0/+5I ordered Comcast for internet in November when I moved to my new place. Just the internet as I decided to put off buying a new TV and had given my old one to Goodwill. A couple weeks ago I get a bill for THREE months of cable TV. When I called, the girl said they could discontinue service but I would be billed for the cable box until returned. Problem? I didn't have one since I didn't get cable TV. Well, I spoke with her supervisor, then the next one up. I let her know I was on the Better Business Bureau's website and would have no problem filing, that I was filling out the information as I spoke, which was true. She immediately refunded all charges and striked the box.
Funny enough, about a week later I got a new TV and called back to order cable. They went out of their way to get it set up for me the same day, a Sunday, so I could watch the first episode of season 3.5 of Galactica.
So yeah, threaten the BBB on 'em and they'll bend over backward. - SonicAD, on 10/12/2007, -1/+6Comcraptic!
- franksmith, on 10/12/2007, -0/+5Comcast is an equal opportunity screw job
Young or old makes no difference to them - zizzybaloobah, on 10/12/2007, -0/+5Ditto here. We had the ***** of service for over 2 years (pixellation, stuttering, etc. - all the things they say are bad about the dish) and could get no satisfactory solution until I showed up to testify in a public hearing at Baltimore City Hall when their franchise was up for renewal (they were certainly eager to talk to me then!). We still ended up dropping them as they never gave us the full credit on our bill which they had promised.
- zoom1928, on 10/12/2007, -0/+5jackwhispers, you're absolutely correct. We had over six months total worth of downtime with Charter "business" service last year. With our main connection to Sprint we had less than 4 hours of downtime for the year. Sprint had less one thousandth the downtime of Charter. To be fair, we pay $900/month for Sprint versus $120 for Charter, but you would expect Charter to at least try.
- xcoastie, on 10/12/2007, -0/+5I used to work for cramcast, and this is not unusual at all. We had an in house (comcast) installer that would routinely pull this crap. He would throw the digital box on the bed, or in one case just set it inside the screen door, either way not hook it up. I went on a few trouble calls where the customer was paying for cable and never received it. The supervisor did not care because he was buddies with this guy. Granted I never heard of this guy taking the equipment and making the customer pay for it, but still crappy service that no one cares to correct.
Bottom line, comcast doesn't care about you. If they lose a few hundred customers from poor service, they will just come out with commercials about a stupid turtle or something and gain tens of thousands. - ComputerDudes, on 10/12/2007, -2/+7I LOVE Comcast. They give me lots of business. The guy comes out to hook up the Internet and it does not work. I come out and get it working in 10 minutes.
$75.00. I've done this at least 5 times.
I would never use Comcast myself, but everyone else can!! - Kison, on 10/12/2007, -0/+4We've had bad episodes with Comcast over at my place, as well. From letting them know two months in advance that we were moving into our new home, to them rudely responding until it was taken up by the county Council.
I used to like them as a company, though now I simply think they do not care anymore. - Badaudio, on 10/12/2007, -0/+4I dont know where you guys are located, but the comcast over here would pretty much suck my ***** if i asked, they do everything for me.
- OnAnyMouse, on 10/12/2007, -1/+5Indeed. My Charter account has a cable modem, and the ping times very from 225ms to 2800ms.
- ArmyOfFun, on 10/12/2007, -0/+4@zizzybaloobah
We had the same problems with Comcast (pixelation and stuttering). We did get someone out to look at it. I think they replaced a cable that had (an unused) splitter on it and told us to call back if the problem persisted. The problem persisted but they never responded to our phone calls. After 2 months we dropped them and are lucky enough to have a competing cable company in town (WOW). Our monthly bill is about $40 less for roughly the same service (no OnDemand stuff) and much better reception. - Thuktun, on 10/12/2007, -0/+4When our house was built in 1998, I had home-run wiring done for Cat3 phone and Cat5 network cabling as well as coaxial for television. We had a stub wire running outside the house to where all they needed to do was cut, strip, and connect to the existing wire. In expectation of their wiring work, I had run a temporary coaxial cable from the six-way, high-bandwidth coaxial splitter in my downstairs network closet (the base of the home-run wiring) across my unfinished basement to our downstairs television.
I signed up for Charter because we couldn't get a dish service that would give us local channels because we were too close, but were too far away to receive anything from said local channels. They sent out the service tech when I was at work, and my wife didn't watch what they were doing. When I got home, I found that the clueless fsck drilled a new hole in my house, ignoring the stub coaxial wire not a foot away, sliced into my temporary cable that ran from the splitter area to my TV, and connected the main line there with a splitter.
This was back when our Charter office actually gave out its number, rather than making us call their nationwide [bend over we're going to] service [you] number. Luckily, I managed to get a supervisor on the line that understood what I was talking about and agreed to come out and fix the situation himself. On looking at the install, he agreed that the installer was a clueless git, fixed the problem, and threw in six months of free cable.
Clueless people abound in all connectivity providers like this, it's not just one or the other.
I once spent an hour on the phone with a technical support rep from Frontier (our telephone company) who tried to argue that we couldn't get multiple computers at home using their DSL because each one would have to wait for the web requests of the others to finish before it could do anything. *boggle* - xcoastie, on 10/12/2007, -0/+3@signal15
Not surprising, I was a comcast employee with tons of electrical experience and completed their 1 month training program. Afterwards I still did not know *****. It took me about 4 months before I up to speed on video service. But the company doesn't care they just want warm bodies to ***** the customers, so they put me in the field after only 2 weeks. It takes years to make a good service tech that can do all lines of service. Unfortunately all the techs willing to bust ass leave, and the customer has to deal with the left overs. I am not sure if the dish is any better though. - krinthekuz, on 09/16/2008, -0/+3when i started with comcast, they charged me a $3.00/mo modem rental fee. i called up to get it removed and they said it was part of my plan, despite the fact that i wasn't renting their modem. however, when i moved out, they asked for their modem back. i told them that it was my modem, but they were absolutely adamant that it was theirs. i told them that i'm a software engineer and a law student, and i wouldn't hesitate to turn it into a class action bc i know they were full of *****, and my mac address from my cable modem would still be on file from my previous isp. they no longer demanded the modem, but wouldn't return the $36 for the year of me not renting the modem.
then, when i moved back in, i chose comcast again bc dsl is a joke and there are no other broadband isps here. they used my same account number, but "removed" my automatic payment plan while leaving my "email only" billing plan on. then all of a sudden, i get a call one day that my account is like $350 overdue. interestingly enough, FPL did the exact same thing, and both charged overdue fees. of course, this probably nuked my near perfect credit score, because they left all my settings in tact EXCEPT my automatic payment.
i absolutely hate the utility companies, but there is absolutely no consumer choice. with internet access, the only consumer choice is in dial-up, but that's worthless. with electricity, you either have it or you dont.
of course, none of this matters anymore because in the past 6 months or so, basically every big consumer corporation amended their ToS to add arbitration and waiver of class certification clauses. i really think the average consumer should be unable to give up certain contract rights unless personally advised by independent counsel. - hobbers, on 10/12/2007, -1/+4@ QueenBeeCassi
I've decided that nobody touches my computer. If a tech wants to check the IP, DNS information, or whatever, I'll do it for them. They normally don't know what to do anyhow since you have to SSH into my server to check the IP that I'm getting from Comcast. And they only come out if I'm having signal problems, since any problem on my end I can figure out myself. - Doomhammer, on 10/12/2007, -0/+3"45 Guests, 1 User"
HAHAHA nobody loves you. :) - smergs, on 10/12/2007, -0/+3I've got an interesting story to add. I moved and the comcast guy came out and hooked everything up for me. He brought me a brand new Motorola HD DVR box saying that the one that I had from one year earlier was now outdated. The only difference I could see between the two boxes was that the new one had HDMI instead of DVI. At the end the guy says he needs $25 cash for the installation. My dumb ass was just ready to get on the internet and I wasn't thinking when I said but I don't know if I have $25. I said I could write a check and he said we can only take cash. I had like $23 and he said that is fine, he'll pick up the extra $2. I thought to myself, what a nice guy. About 30 min's later it dawned on me that I had just given the thief $23 for nothing.
Now, at the same time I realized that he said he would have to trade out the cable boxes. Speaking of dumb asses, he made me sign something saying I traded the box and then he took off and left the old one with me. They never called or asked me about it again. So I've now got an extra (working perfectly) Duel Tuner HD DVR cable box. I was thinking about trying to sell it on ebay but I figured it would easily be traced back to me. I might just pull it apart and use the Hard Drive for something else though. Or I could just use the box in an extra room. I don't have another tv that can take advantage of the HD though. Still good for DVR I guess though. - lukas88, on 10/12/2007, -0/+3This might not go over too well with the mob justice mentality, but except for a few technical problems with the cable in the apartment buildings I have lived in, I have always had really good service with comcast. Thats 5 years of high speed uninterrupted service. I started out at 1.5 mbps because that is all they offered. Without raising the price, and even without much competition in my town (denver), they still have raised the speed of their internet service without charging extra, like 3 times. It is up to around 3.5 mpbs now. They also gave me a student rate last time I moved.
This sounds pretty lame what they did to this person. I for sure do not consider them the best company in the world. But in my own experience they have been great and I will likely stay with them until fiber optic is available in my town. - flessa, on 10/12/2007, -0/+3Comcast sucks. I will refuse to give that company business. Verizon Fios for me :)
- qbyte, on 10/12/2007, -0/+3Fanboy?
- jazbek, on 10/12/2007, -0/+3Where are YOU located??
- Agret, on 10/12/2007, -0/+3"It is sad that whenever ONE person has a problem that isn't solved immediately, they whine abut it (or have their mommy's whine about it) in hteir diary and then submit it to Diogg"
You're not looking at the big picture, if everyone who has problems submits their problems then it's suddenly not just ONE person, just have a look at the comments on this story. - fixyourthinking, on 10/12/2007, -3/+6They're better than Charter Communications
- Jerim, on 10/12/2007, -0/+3You did get something for your trouble though. 6 free movies is better than nothing.
- astrotrain, on 10/12/2007, -0/+3Yeah back when they started out I was told by Comcast that I could not use their service since I was not using their hardware and never heard of the store where I picked my modem up at (CompUSA).
Then the Comcast CE wanted to crack open my boxes to put 'their' NICs in. Thats when I showed him the MAC, requested he just enable the service, and leave my equipment alone. He did, while some woman named "Flo" was getting bent because Comcast couldn't get into my boxes or Comcast equipment was sold / rented to me.
Important Fact: Comcast is not responsible for breaking or screwing up your equipment. Yes, so dan your cable man can come in, and break your mobo trying to fit a ISA into PCI slot, and then walk away and tell you to take it to your PC manufacture ... because its broken.
Another Comcast instance, was when they sent out eight CEs to a clients house, and told him it was his NIC, hic PC, his RAM, his CPU that was causing the periodic drops in service (every other hour for about 10 minutes). None of them bothered checking the line outside the house or underground box connector. And they could not do a thing and told us to go get the PC repaired.
The eighth one came out, and we told him not to bother with the house coax, and check the coax from the underground junction box to the house. And low and behold the cable was bad and had to be replaced.
So Comcast had to flip the bill for excavating and replacing the underground coax cable. Since this
replacement no issues with connection brownouts.
So the moral of these two stories is, Comcast is not IT savvy, and you have to watch what the CEs are doing
or your gonna get a bigger bill then anticipated. - inactive, on 10/12/2007, -1/+3Nah. Comcast customer service rep.
- brufleth, on 10/12/2007, -0/+2I live in Boston and their service sucks. My connection completely drops out several times an hour. By completely drop out I mean the signal gets too weak and the modem resets. I know this is what happens because the four times I've called about it the person on the phone has been able to log into my modem and see some sort of log showing that it is in fact dropping the signal and resetting. I've had people come out three times and all three times they've given different answers to the problem and failed to fix anything at all. I moved the cable modem to where the coax wire actually enters the apartment. It makes no difference. It is no fun to get disconnected from work or online games several times an hour and still pay $55+ for a relatively slow connection. Currently Comcast is still the only available broadband ISP.
- inactive, on 10/12/2007, -0/+2Comcast are notorious for doing dumb ***** like this.
I went to cancel my account because of their rampant asshattery. I went to the billing office, returned all my equipment, asked how much I owed so I could pay the remainder of the balance - which I did. I asked if this was now paid in full...
"Yes".
"So I don't owe you guys anything else after this?"
"No sir, have a good day."
"Thanks, you too"
Then of course without fail the next month I get a bill for $3.29 for some ***** deactivation fee. I call them up asking if they could waive it since it's probably more hassle to collect it than it's worth, and that I didn't wish to do business with them any longer. Did they let it go? ***** NO. I must've stayed on the phone with the CSR for 15 minutes about this crap. This sort of thing would be waived by any other agency with a CS dept. that's worth a damn.
So I decided since they were being ***** about it, I'd make them EARN every bit of that $3.29. I must've wasted at least an hour and a half of that one employee's time trying to haggle it. After they finally told me they'd waive the charge just to get me off the phone, I told them I'd just come into the billing center and pay by cash.
And after all that I paid it. Hopefully they won't pull this kinda crap with anyone else, but somehow I doubt it. - LiquidPenguin, on 10/12/2007, -1/+3Contrary to popular belief, the BBB has absolutely _no_ governing ability over any business. They are merely a communications pathway between consumer and _willing_ companies. If a company does not want to work with the BBB, there is nothing the BBB can do to force them. Please read the FAQ at the BBB to get a better idea of what they do and how they operate. In particular, pay attention to FAQ #4 http://www.bbb.org/about/faq.asp#faq4
- inactive, on 10/12/2007, -0/+2"I dont know where you guys are located, but the comcast over here would pretty much suck my ***** if i asked, they do everything for me."
They do that in bigger cities where they actually have competition. In smaller markets, ***** forget it. You might as well not sign up for cable at all. -
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