What is Digg?110 Comments
- mink78, on 10/11/2007, -3/+50Anytime I call Comcast for service or billing issues, they are more than adept at resolving the problem. Additionally, I am always able to ask for the new promotion for new customers and they add it right on to my account without any hassles.
/wakes up from dream. How the hell was I able to reply to a digg comment while dreaming? WTF? *****, the comcast broadband is out again. Time to tether my laptop to my cellphone again. - inactive, on 10/11/2007, -4/+41wow comcast sucks
- FDL1, on 10/11/2007, -1/+31It seems like the general consensus is that Comcast [and AT&T for that matter] don't care about their customers. At least, you can't call and threaten to cancel and get amazing offers (like DirecTV and local ISPs). They'll sooner disconnect you or charge you an ETF (if you're in contract).
- Mithrander, on 10/11/2007, -1/+15I HATE Comcast. Their internet cable is the worst. I've been told several times that my internet service randomly goes in and out because I have a wireless router, even though it still happens when I'm plugged directly into the modem.
Also they charge me for modem rental even though I know I bought it. I still have the box for it!!! I've asked them multiple times to take the charge off, yet they refuse. - Ordos, on 10/11/2007, -1/+12AT&T not caring for their customers? I am shocked, defiant, in denial and bamboozled all at the same time. I need my pills...
- p0tent1al, on 10/11/2007, -0/+9Pic says it all
http://i14.photobucket.com/albums/a309/blazin_it_alwyz/verizoncomcast2.png - bclements3, on 10/11/2007, -1/+9I 100% Agree. Comcast doesn't give a rat's ass about keeping their customers. I called last week to negotiate my monthly service. I quoted prices from DirecTV, DishHD, and Surewest, all with similar packages to what I had wih Comcast. All 3 competitors were priced $40 or more below what I was currently paying with Comcast. The customer service refused to entertain the idea of a price break and instead offered to downgrade service.
When I asked to speak to a supervisor/manager, I was told the only way I could is via a call back. I gave them my number and was told I should get a call back in 24-48 hours. I didn't like this idea very much. I informed the service rep, that if I didn't hear back in 48 hours I would cancel my service, because the quality of service was so poor. The service rep's reponse? "Well I can cancel service right now for you, so that you dont' have to call back". Thanks for proving my point...
5 days later and no call back, I call comcast again today. This time, I pretend to be a new customer and ask what type of promotions were currently offered. The rep was happy to review all current promotions. Ironicaly, the price they quoted me with current promitions would be about $90 a month for the exact same packages I am now paying $145 a month for! Knowing this, I asked another question - "So, after the promotion runs out, and Comcast is running another promotion, can I can take advantage the subsequent promotion?" The service rep's repsonse? "ABSOLUTELY".
So, after that fine conversation, I hang up, call again, this time as an existing customer. When the rep come son the line, I politely inform her that I would like apply the current internet and digital cable promotions to my account (knowing from my previous conversation, she should be able to do this). She tells me first of all, that there are no promotions currently. So I ask her to check again, because I believe there are some. She puts me hold, this time coming back saying I can give you the interent promotion, but the digital cable promotion has expired. I then tell her I just spoke to a ref not more than 30 minutes ago who told me that it was current. On hold again. This time she says okay, its not expired afterall, I can apply the digital cable promotion as well.
So the haggling, finally paid off! I now have high speed internet for 19.99/12 months & digital cable for 59.99/12 months + HDTV/DVR Rental for 11.99 = $90 a month! And from what the previous rep told me, you should be able to take advantage of any current promotions even as long as your don't ahve any current promotions on your account.
Good luck! - marm0t, on 10/11/2007, -2/+9It's a problem for most of us with comcast because there is no comparable alternative. They have no competition in some areas and they know that people will stay signed up if they want broadband internet or cable TV. Unless of course they are pushed to the edge and would much rather sacrifice those services if they are more trouble than they are worth. It makes me sad moving from an area where I could get services from a nice company like GVTC (http://www.gvtc.com/) to another where Im stuck with Comcast and their terrible service and support.
- natz30, on 10/11/2007, -0/+7I've been looking for a place to post this. decided to make a fake account to keep some sort of anonymity (allowing people to hide their identities can be a good thing)
I've worked for a few comcast projects in a call center here (hey, we got rated north-america's best support center! free ipods, xbox 360s and gift certificates). we have two billing systems: ACSR (Advanced Customer Service Representative) and Comtrac (actually there's a third called cabledata which is a ncurses-like interface to comtrac). ACSR is alright while comtrac is the devil
comtrac has a little window in the bottom right showing you alerts about the area/customer's account. not like outages or important information. really stupid things like "CDV Cinday says: sell cdv!!!" or "WARNING!!! FIOS AREA!". one has a really bad star wars gif and another dancing popotan? found that kind of weird and NSFW
this one caught my eye though. I forget which market I was working at the time though:
"These customers are:
Our VERY Best Customers! Give them the White Glove treatment.
Usually high income, highly educated singles and couples - some have
children. They love all of our products and can afford the best. They
are big into movies, sports and VOD.
Upsell: All products!
Reinforce: COMCAST has the best technology and exceptional content;
more is added all the time."
so, comcast do care. just as long as you're impressionable and have lots of money. seriously, the "white glove" treatment? thank god I don't talk on the phones and have never worked in sales. - ucbrave92, on 10/11/2007, -2/+9AT&T Wireless put me on hold for 2 hours yesterday.
On a side note, since AT&T finished the Cingular take over has anyone else's coverage gone to hell? Where I live I had an EXCELLENT signal everywhere I went and then literally within days of the final takeover it is almost as if they turned all of the cell towers off. No signal, hardly anywhere can I make a call. - omnithought, on 10/11/2007, -1/+7Cox is the same way. Back when G4 had just acquired TechTV and still had some semblance of being a tech channel, Cox changed around their channel tiers and anded up charging me more for less channels. They also put G4 into the Sports tier with all the ESPN channels (of which I could care less about). I talked to a couple people and ended up with a retention rep.
This vacuous, air-headed ditz asks if there's any way to keep me as a customer. I say "Sure, just give me the package I had a week ago at the same price."
"Oh, I'm very sorry but that's not possible?"
"Why not? You changed them, you can just as easily change them back."
"I'm sorry, but this is our new tier structure. We discontinued the old one."
(seething) "Hmmm....alright...oh, why has G4 been put into the sports tier? It's a tech channel, not a sports channel."
"Oh, I guess that's one of those curiosity questions!"
"What the heck is a 'curiosity question'?"
"Uh...well...um....I don't know why it was put there."
"Fine. Please cancel my service." - gquaglia, on 10/11/2007, -4/+10Comcast sucks ass, plain and simple. "Its Comcastic" is the new term for anal rape in my book.
- keraneuology, on 10/11/2007, -0/+5While there are exceptions, it is probably illegal for the condo association to prohibit you from installing a dish. Federal law trumps HOA, and the FCC has been perfectly clear on this matter:
As directed by Congress in Section 207 of the Telecommunications Act of 1996, the Federal Communications Commission adopted the Over-the-Air Reception Devices (“OTARD”) rule concerning governmental and nongovernmental restrictions on viewers' ability to receive video programming signals from direct broadcast satellites ("DBS"), broadband radio service providers (formerly multichannel multipoint distribution service or MMDS), and television broadcast stations ("TVBS").
The rule (47 C.F.R. Section 1.4000) has been in effect since October 1996, and it prohibits restrictions that impair the installation, maintenance or use of antennas used to receive video programming. The rule applies to video antennas including direct-to-home satellite dishes that are less than one meter (39.37") in diameter (or of any size in Alaska), TV antennas, and wireless cable antennas. The rule prohibits most restrictions that: (1) unreasonably delay or prevent installation, maintenance or use; (2) unreasonably increase the cost of installation, maintenance or use; or (3) preclude reception of an acceptable quality signal. - compgeek, on 10/11/2007, -0/+5seems par for the course for the large cable companies. they have so many customers that one customer means nothing at all to them. although with other options coming these now large giants may be left not having a pot to piss in if consumers find the same or better services for cheaper and the big companies do nothing to retain them or pull crap like what was described in the article. If I were here I would have said alrigt fine you never disclosed that you would at any time require this change then bye bye disconnect my service and never contact me again. I would then switch to their direct competitor and tell them I was doing so when I cancelled then immediately hang up no letting them try to retain me
/vent - neckfire, on 10/11/2007, -1/+6I hate Comcast as well. And the worst part is that there are no comparable services available in my area. Can you say MONOPOLY?
- Branden, on 10/11/2007, -2/+7"Good job not reading the article at all."
Thanks, I read the whole thing.
Having the regular channel has nothing to do with having the HD channel. It is a separate new channel and grandfathered plans do not get any additional new channels. You get exactly what you have when the plan is grandfathered for life unless if you upgrade. - bjhath, on 10/11/2007, -0/+4I have had recent reception problems as well.
- burak1, on 10/11/2007, -3/+72000 bucks a year, and then spending hours writing a blog to yap and whinge about your TV service?
Get a ***** life - dinostabOMG, on 10/11/2007, -1/+5Be prepared for a change of tune.
- colorblind13, on 10/11/2007, -1/+5I logged in just to add my $.02
I JUST went through this whole song and dance with Comcast myself. After deciding that I've been getting ripped off for over 2 years ($145/month; Silver Package+HD+Broadband), I decided to do something about it. The catalyst was when my friend signed up and got $19.99/month Broadband for a year! Not part of the Triple Play I might add. So, being a standard naive customer I figured I could call Comcast and get this promotion, as such a loyal customer and all.
I did not get the pleasure of someone "trained to be nice and lend a sympathetic ear while stubbornly doing nothing to solve the problem". I certainly got the stubborn part however. After calmly explaining that my girlfriend and I are students, and just can't afford the rising costs I politely asked to be placed on the new promotional price for being such a profitable customer for all this time. She might as well have told me to ***** myself with an old wooden spoon. Rather than addressing my concern, she went right into her sales pitch about how much money I could save by signing up for the new internet phone service. I informed her that I work for Cingular/AT&T, and had no need for a landline. I was then informed that Comcast does not give a ***** about current customers or their willingness to stick around, but that new customers rule supreme.
I asked for a supervisor, and in short was told that previously mentioned wooden spoon should not only be further inserted, but also slowly twisted. Ready for the kicker? After some research I learned that my apartment complex has a contract with Comcast effectively giving them a monopoly on TV and internet here. Awesome.
I guess I'll just have to buy some lube and tweezers for my splinters. - inactive, on 10/11/2007, -4/+8Ironic!
http://farm2.static.flickr.com/1094/568077203_4d4fef0a84_b.jpg
Ears love it but they don't love them ears. - PunkRampant, on 10/11/2007, -0/+4I think it really depends on where you live. I used to have SBC DSL and I would consistently lag in my online games, or the connection would drop altogether. I honestly don't have any more of those problems after switching to Comcast.
I think DSL is only worth it if you're close enough to the "hub" or whatever they call it. Too far away and your connection won't be as fast as it should be. - Branden, on 10/11/2007, -0/+4Where are you getting this information, gcnaddict? Can you back it up? When I go to Comcast.com and look at my channel lookup ESPN falls in the "Standard Cable" package. When I go to the HD section it states that channel 173, which is ESPN HD, requires the "Digital Classic" package. That means if I had "Standard Cable" or even "Digital Starter" I would NOT be able to watch ESPN HD, even though I have regular ESPN.
Also, she probably was never supposed to have Universal HD. Someone messed up and gave it to her and when an audit was done it was taken away. Like I said, they probably never took away anything she had when the plan was grandfathered in, which is what she pays for. - Branden, on 10/11/2007, -1/+4If you have a grandfathered package they don't have to and won't give you anything new. There are a lot of companies that practice this.
"When I upgraded to HD in 2005, Comcast never disclosed - not once - that they would require a shift into an even more expensive cable package."
They don't. She is still getting all the HD channels included with her plan. If she wants more HD channels, she will have to upgrade to a plan that includes them. - fedak, on 10/11/2007, -3/+6I've never been happier to cancel a service than when I finally cancelled my comcast account.
From the first day where they sent 2 service guys out to do 1 install (First the internet guy who installed the modem and put a block on the line so I couldn't recieve cable singals- then the cable guy later that day to remove the block)
To the last day where the service tech didn't show up during his 2 hour scheduled window, nor during the additional 30 minutes when the operator assured me he'd be there, nor when 15 minutes after that (after my 4th call) they said he was in the neighborhood and driving over.
Very very happy with Direct TV. - mink78, on 10/11/2007, -1/+4Not sure why you guys see those ads displayed....if you have firefox, get AdBlock Plus.
- Mst3rFabulous, on 10/11/2007, -0/+3Small cable companies suck just as bad as the big ones. I live in a rural area with a ricky-dink cable company that Time Warner wants to buy, but the owner won't sell (probably wants more money then Time Warner feels it's worth). All I get is broadband from them. I pay $49.95 a month for around 500kb/s down and 130kb/s up. What a rip off!
Now, if I could get FIOS or Wimax in my area, I am sure that I would be paying less per month for faster service. But since the cable company has a monopoly, they can screw everyone - izzie2, on 10/11/2007, -0/+3Also a cheaper fix that worked for me was to replace the splitter thats coming from the pole..Mine,it turns out,was rusted..
I did not know that rusting was a problem with splitters but it costs nothing to check and maybe 3 bucks to replace. - brufleth, on 10/11/2007, -1/+4I've had both DSL and cable internet and at least in old Boston apartment buildings the DSL hasn't cut it. The extremely poor phone wiring is probably to blame.
Also, we want cable TV one way or another and we have no need for a land line. So it would end up wasting more money to get them separate. - chopenik, on 10/11/2007, -1/+4This story brings to mind my encounter with Comcast. I received a call from someone at Comcast a few months back informing me that they believe my computer has been infected with a trojan/virus. Asking how they came to that conclusion, they said that ~2TB worth network traffic has been transmitted over my cable modem consistently over the past few months (Thats 2TB each month just to clarify). Not being shocked by the revelation, I assured them that everything was indeed ok with my computers. However, the Cumcast representative was very pushy in try to convince me, in less than subtle ways, that this is unacceptable, even using terminology such as "verbal warning"! Being the person that I'm, I reminded him that when I signed on as a Comcast ISP customer I was told that I had unlimited bandwith. He acknowledged that fact but reminded me that my account constantly comes up on whatever BS report they run each month. Bewildered by the call so far, I asked him if the so called unlmited bandwith was truly limited, just how much of it was I permitted to use. No answer! The exchange went on for about 10 minutes before I finally thanked him for his call and told him that I would take his call into consideration.
- anachronaut, on 10/11/2007, -4/+7@ mink78
Slow-ass DSL? You've been watching too many Comcast commercials. In my area, Comcast offers 8Mb/768kb and DSL is 6Mb/768kb. There's really not that much of a difference IMO, and I'll gladly sacrifice the 2Mb extra to not have to deal with Comcast. And DSL is way, WAY cheaper than Comcast's ripoff prices.
Plus, DSL isn't shared bandwidth like cable is (on the neighborhood level), so you're very unlikely to get your phone company bitching and moaning if you actually make use of your "unlimited" service -- in stark contrast to Comcast, who won't hesitate for an instant to threaten you with termination of service if you cross an invisible threshold.
Comcast sucks. Don't believe their stupid anti-DSL commercials. - kmadigan, on 10/11/2007, -3/+5boy, am I glad I get Shaw. Best customer service I've ever heard of.
- mink78, on 10/11/2007, -3/+5Did you cancel your broadband service? Because I don't know if I could hack it with slow ass DSL. If I were to switch to satelite, I would definitely need to keep the broadband service until Verizon drops some fiber down my street.
- ee80, on 10/11/2007, -2/+4I HATE COMCAST TOO.
I am seriously going to be influenced on where I move next by what internet providers are in my area. It sure as hell better not be comcast without some great reason. I was flat out lied to by the original salesperson who set up my rates (below the norm but above the advertised rates they rolled out a month after/this guy explicitly said I would get the later advertised rates [19.99/mo] indefinitely, but charged $35 for the $45 deal/ sounded too good to be true DUH).... service started to be shotty a couple months in... OK download speeds but flatline nothing for upload at random times, usually near peak but not necessarily. Now, I know that I don't visit random porn/warez sites, really just the same trusted ones basically.... but one says I have a virus, one says I can tell your router is faulty, reset the modem!, I will send a tech!, bla bla bla.... ***** you comcast.....
so yea they fixed the problem with their local whatever not having enough bandwidth after I called 30+ times. 6 months later I move to a new apartment in my complex and they some how ***** up my account. I get disconnected after paying every single ***** bill.... without my knowledge and in some sort of retroactive thing... seriously no clue how they could have legally pulled this off but I sucked it up. they disconnected me but gave me "free" service for 2 months, then charged a reconnect fee and "fixed" the account by setting up a new one.... or something. Months since then all types of strange new level 2 outages that take days to fix. Hey no connection problems for the last 2 months, I must be due. But I got some sort of hokey copyright violation letter from them that is 100% out of left field. I never download illegal stuff so I could give a ***** really. I guess you couldn't go 2 months without pissing me off right? What a ***** joke you are comcast.
When I move in the next year I will damn sure never use your service. If that means I need to buy a home phone and DSL when I prefer to just use my cell phone, or pay some extra cash for satellite over your ***** company I will do it. - Cyber_Akuma, on 10/11/2007, -0/+2Unfortunately, the officials whose pockets are lined by comcast dollars cannot.
- inactive, on 10/11/2007, -0/+2Comcast can go ***** themselves. They have no idea how to communicate within their company, and nearly everyone that works there is an idiot. I have had signal problems on my internet connection for months now, and everytime I call they give me a different answer. One person told me they have to install and amp outside in the closet, and yet another told me that the drop box is screwed up and they need to replace it. Comcast is seriously retarded, and it's gonna be hilarious when they start to lose money because of fios. I cannot wait until they need to sell their precious newly built skyscraper in Philadelphia to cover their bankruptcy. You hear that Mr. Roberts, you crooked piece of *****. I can't wait until your crooked ass company goes belly up. You run a disgustingly incompetent company, and you deserve to go out of business you ***** *****. All of the ***** that has been dished out by Comcast customer support is going to be spit right back into your uncooperative, selfish, money grabbing face. If I could, I'd make it my personal mission to see you rot in hell, but I'm not like you. I will never sink that low. You will get what's coming to you Brain, oh you will. ***** Comcast!
http://www.dpodgor.net - dinostabOMG, on 10/11/2007, -0/+2Wow, thanks for that!
- dinostabOMG, on 10/11/2007, -0/+2I had Comcast at my parents' house and Roadrunner at my house in college. Roadrunner wins hands down for fewer outages, efficient service (esp. broadband), and useful and problem-free menu software. A small advantage for Comcast is its free [adult swim] on-demand selections, but that is basically THE only worthwhile thing they offer on demand for free. I'd go with Roadrunner easily, though, if you have the option. Everyone has a Comcast customer service horror story, and while this one was telling I won't bore you with mine.
- ajamer, on 10/11/2007, -0/+2Why don't you guys just cancel your $150/month cable tv and just use an antenna for the five or so HD broadcast channels and buy all the dvd box sets of stuff you like
and there is always bittorrent - brufleth, on 10/11/2007, -0/+2If only fios was available in more than just 5% or less areas.
- FuNEnD3R, on 10/11/2007, -0/+2I usually do not post on here but this Digg made me comment. Comcast is horrible and I am forced to use them for the past 6 years since my condo won't allow Dishes near or on the buildings. I randmly lose internet connection even though they say that the signal is fine. In my area too many people use Comcast internet so during peak times everyone in the area has 300 ping. Comcast is aware of this problem but won't fix it. My Comcast DVR box wouldn't update it's signal so for the past week I had a total of six techs come by and try to fix the problem. I had to go the whole time without any channel broadcasts during this period. There is downtime and cable problems on a daily basis. Since Comcast is a monopoly in my area I have no choice but to put up with their bs.
- inactive, on 10/11/2007, -0/+2I'm still upset they cut off the last few seconds of the sopranos finale. I don't know how it ended ,What happened...
;)
PS I HATE COMCAST - DigiRaven, on 10/11/2007, -0/+2haha I did the same thing. I've moved into an area that comcast is only available. No DSL and No Brighthouse networks. One block down the street. Less than 200 yards is a neighborhood with Brighthouse networks. They charge their customers 45 dollars a month for a 8mbs connection without even having a cable from them. No rental fee for the modem either. Now since I have dishnetwork I needed internet and so comcast was there. For 8mbs connection from them without having cable from them is 67 FREAKING DOLLARS A MONTH and plus they had the nerve to charge me an additional 3 dollars a month for a modem.
I've asked for a manager and asked on why they are so high compare to everyone else. His answer was that its a competitive price. COMPETITIVE PRICE??? TO WHO??????? I asked him on who is he competitive to? embark? brighthouse roadrunner? bellsouth? etc etc. He continued to say he was competitive and the prices I listed were unrealistic and not true. I said *****. I then proceeded to say was I dreaming when I saw 45 dollars a month on my former internet service? I told him I can fax my last brighthouse to bill to him to let him see I wasn't making this crap up and I told him I can email all the websites that show prices far better than comcast. Then he told me to get internet from somewhere else and obviously I was not comcast worthy. huh?
Wow just wow. Comcast knows that they have a monopoly and they don't give a flying rats ass for their customers. - jfoobar, on 10/11/2007, -0/+1The support from Comcast's phone-in support has been and continues to be horrible, horrible, horrible. The CSRs and their "supervisors" routinely lie to you just to get you off the phone. I have twice had them supposedly schedule a tech to come out only to find out later that no such work order was disseminated to the local office. It took me five requests to have my work phone number of record changed on my account when I discovered that they still had a work number for me that was out of date by five years even though I know I updated it just after I left my last company. In one case, a "supervisor" told me that she was "changing it right now" and later discovered that it had not been changed.
That being said, I get along fine with Comcast (other than their awful prices) because I never, ever call their 800-number support anymore. I go directly to my local branch office with problems and those problems get resolved very quickly because I interface with the people who can actually fix my problems face-to-face. - Rainbow101, on 10/11/2007, -0/+1I have been a Comcast customer for 7 years now. They never gave a ***** about my service. Just the other day, that charged me over a hundred dollars extra. After a phone call they credited the "inaccurate charges" to me, but if I hadn't called and just overlooked it, that extra money would have been drafted from my account. I have auto payments set up with them, which makes these things easy to overlook, so I have to double check.
- youngjjohnson, on 10/11/2007, -0/+1well, me being a Comcast Employee, Idon't believe her. There is no hd package that you have to purchase for 50.00 Actually there is not HD pack to purchase at all. If you have digital cable, which she does, and have a hd dvr box, you receive all the hd channels.If you have the box,you get the channels.Also, she mis quoted the price and package. for 102.99 she has the platinum pkg, which is all the channels we have to offer. You do not have to have all the channels, cable is not a utility, it is a luxury. Also, i hear so many "loyal" customer all day long who cancel service right after there promotion ends. Thats not loyal, you never paid the full price.(not in her case, but in general). Everyone hates comcast and thinks there is some big conspiracy.Our prices are at or about the same prices of any other competitor for that same level of service at the regular rate.Of course going to a new company you will receive a discount for a period of time, thats a given, a sale price is intended to be lower, thats the point of it. What people fail to realize, is that the promo rate is only for promo. If you never used our internet service, they we say hey, try it out at a discount for a few months to see how you like it.After that, pay the regular rate. Its not meant to be a regular rate.Another common myth, "they dont care about current customers" no, its not that, but just like when you started up, you had a discount, so why are you mad when someone else is starting service for the first time. Its not like we pick and choose, you all start out on some sort of a discount.
- bossm4n, on 10/11/2007, -0/+1And this is exactly why I have been a Dish Network customer for roughly 13 years, except my bad experiences were with Time Warner, which will be taken over by Comcast next month here in Houston. Not only did cable have constant outages, their customer service was among the worst I had ever experienced. Compare that to Dish, I have had almost no problems the entire time I've been with them, but when I have the Dish CSR and tech support is outstanding. I just wish there was more competition for high speed internet to give cable a run for their money.
- p0tent1al, on 10/11/2007, -2/+3More like
http://i14.photobucket.com/albums/a309/blazin_it_alwyz/verizoncomcast.png - chopenik, on 10/11/2007, -0/+1@cdnyny First of, I do run any type of servers on my computers. Second, the misspelling of Comcast was genuine. Third, do you honestly feel bad for a multi-billion dollar corporation that gets millions of dollars in tax breaks from the government? And finally, God forbid I actually get what I pay for.
- zimick, on 10/11/2007, -0/+1Comcast is horrible. They act as if it is common for internet access or cable to go out. I have problems with my service on a weekly basis. They need a higher standard. What if the electric company had the same attitude? We would have our lights going out a couple times a week. "My lights are out again... fourth time this week..." - support: "Ok. We would be happy to help you. How many lights are blinking on the electric box?"
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