What is Digg?92 Comments
- Airforcefalco, on 08/06/2008, -1/+77I never saw your lawn on Digg, did it make the front page?
- jgatz, on 08/06/2008, -2/+24They do this so you don't make a big deal out of it
most people would just take the free cash and forget about it
not worth the effort
I am glad to see people are still corporations liable for there actions - thegrantman, on 08/07/2008, -4/+17Every time I complain Comcast shuts off my internet service.I'm sick of their *****.Screw them and the hors
- BTallack, on 08/07/2008, -6/+18Am I the only one that's annoyed by the pretentious whining that is consumerist.com?
- elister, on 08/07/2008, -1/+13I used to work for a small cable company and when you have a problem like this, you really don't want to call a national customer service line. If the Comcast guys are dinging up your yard and they give you a 1-800 number to call, laugh at them and ask for the local office direct number. If they don't provide this, then demand to see the Buried Service Request or whatever form they need to have that gives them the right to dig up your yard. If they don't have that, call the police and let them know you are calling them as what they are doing is ILLEGAL. Come on, you have to be really dumb to be tricked into calling customer service to get guys STANDING RIGHT IN FRONT OF YOU to stop digging up your yard.
If you are too lazy to walk, bus or drive to the nearest office, then you deserve all the hassles of waiting on hold talking to poorly trained idiot CSRs who will indeed hang up on your an *****. If you get hung up on multiple times, its a sure bet your being an ***** right at the start of each call. If you start swearing at the rep, why that might actually be illegal in certain states (just swearing in the presence of a child *might* get you a misdemeanor). What the person should have done was give the CSR their account info and ask politely to speak with a manager as this is a problem that cannot be resolved by a entry level employee (any credit over 25$ probably requires the supervisors ok). But that didn't happen, call after call he was hung up on because... well nobody knows, that's the part of the story we don't get to read.
The CSR is asking for his phone number because they don't want to have the person on hold for an hour while waiting for the manager to get out of a meeting, come back from lunch or hell the manager might have left for the day due to personal reasons. They want your number to pass along because the caller id might not be the best contact number to reach the guy at. The CSR is trying to be polite and say "Sir, I don't know whats going on, nor can I confirm whats going on, in fact nobody here can, but what I can do is take your name and account number and forward it to my manager who will forward that to the local manager and have them call you since they have all the forms and permits to dig up whatever". Did the guy give the CSR the callback info? No. Did he provide any account information? No.
With this guy and the 500$ credit, this isn't the end. I've personally dished out credits of over 200$ to people, even after getting the OK from my supervisor, only to have it rescinded by the local office, who has all the power to do so.
EDIT:
If this guys neighbor is the local Comcast office, then why the hell is he calling the 1-800 number? I'm in no way defending Comcast, but sometimes, not only is the customer wrong, but also brain dead.
Also the lawn digging policy is totally different from county to county, there is NO one policy that covers it. - mecharabbit, on 08/07/2008, -2/+14Time to switch to satellite TV, I guess. But then, how do get your broadband internet if you don't have a broadband/TV bundle? Maybe DSL...but then you have to bundle that with home phone service. God, the cable and phone companies have really got us over a barrel...and the government was so worried about the relatively trivial Sirius/XM merger and how it would impact consumers, but they don't seem to worry about ***** like this, when cable companies have a monopoly within their coverage area.
- DamageInc, on 08/06/2008, -5/+12And if he wasn't already a Comcast customer: "We'll give you a $500 credit when you switch over to our services"
For what its worth in this situation though, take the $500. The only damage was them digging up your yard, which was probably unnoticeable shortly after the job was done anyways. It would be nice to fight the principle of the matter, but with Comcast the way it is, you probably wouldn't net much more, if anything. - inactive, on 08/07/2008, -1/+6Nope. Comcast reaches out and does the right thing, and Consumerist jumps all over them anyway
- pjr12345, on 08/07/2008, -0/+4Agreed. No easement means they've committed a criminal offense. I'd make them pay for any and all repairs, and then require free service for life in exchange for the easement.
- burtonbe, on 08/07/2008, -0/+4Dear lord people. Why don't we wait and see if his property has an easement or not before passing judgment? I'm guessing that his property does have an easement, just like nearly every other piece of city real estate in the US.
- suntzusputnik, on 08/07/2008, -1/+5you've never had comcast, pray you never do
- crzdmn, on 08/07/2008, -0/+3I wouldn't take it based on one scheming little thing.
By accepting a payoff for digging in his yard, he's also saying it's OK that they put the line there and susceptible to future digging and maintenance. Otherwise they have to go and reroute the line they put in there, costing them LOTS of money. - aerius, on 08/07/2008, -0/+3you've never lived in an area with no reliable broadband access, pray you never do.
- docbob84, on 08/07/2008, -0/+2And in other news, water is wet and the sky has been reported to be "blue".
- dickeytk, on 08/07/2008, -0/+2I've had it for years and haven't had any bad experiences
- secrity, on 08/07/2008, -0/+2They did what they are legally required to do.
- docbob84, on 08/07/2008, -0/+2If they didn't have an easement, it wouldn't be stealing. They would have been trespassing, and left behind property.
- speedbmp, on 08/07/2008, -0/+2My neighbor has something similar happen. and now he has free cable/internet for life. I'm not kidding. they claimed that they had an easement. he kicked them off his property. as they are NOT public utility's. it took some time. now he free cable :)
- Glorydies, on 08/07/2008, -0/+2I had just a broadband connection with suddenlink, though they tried really hard to make me get the cable with it. The cool part is even with just broadband, u still get the first 12 channels over cable for free
- vimbuza, on 08/07/2008, -1/+3GET OFFA MY LAWN!
- DifferentAngle, on 08/07/2008, -0/+2They supposedly dug up his lawn - that isnt free cash.
- yunus, on 08/07/2008, -0/+2In my neighborhood you can't get DSL even with phone service. It's Comcast or dial-up unless you consider Sat internet an option which I do not.
- scoottie, on 08/07/2008, -0/+2my lawn sucked anyways
- str1fe, on 08/07/2008, -0/+2their
- doctornkul, on 08/07/2008, -0/+2Well, depending on where you live you can get DSL without phone service. Currently I get phone service from AT&T and DSL from another company (dslextreme).
- Ymeg, on 08/07/2008, -0/+2I've had Comcast for 4 months now. Nothing bad, yet.
The only thing I could complain about was the initial installation. I swear, that kid did not know how to work a computer. I had to finish up the connection test for him. - d03boy, on 08/07/2008, -1/+2I'm all for popping the CEO's tires
- archer75, on 08/07/2008, -0/+1Agree 100%
- pilot3033, on 08/07/2008, -3/+4If there is no easement where Comcast dug, why should he take the "credit" and run?
The Ron Paulites and "libertarians" on digg like to yell and scream about shrinking government and by proxy letting companies be held accountable directly to people (although if you ask me, a representational democracy gets the job done too, so long as we all remember that we can directly affect our government at the local and levels and upwards. Politicians aren't some foreign force, you vote for them and if they don't do what you want, you raise hell...but that's beside the point), well here is that chance. Little guy vs. Big Company. I'm rooting for the little guy, don't take ***** like that from a Company who thinks they can because they are big. - cyborg, on 08/06/2008, -8/+9Yeah, they're *****, but I'd still be happy to buy service for them, considering where I live.
- andrew97068, on 08/07/2008, -5/+6Is it just me, or does Comcast simply suck?
- Nateon, on 08/07/2008, -5/+6I hate these douches. Every week we have to call them up to fix our internet and tv reception and as soon as they leave, it starts acting up again. Despite all of our problems, they refuse to compensate us for the inconvenience that has been going on all bloody summer.
- satanatnmtedu, on 08/07/2008, -1/+2The local government deed is not the end all be all of easements. Sometimes the easement was not recorded. Sometimes it was recorded in the past, and you are looking at the wrong version.
- Jenadae, on 08/07/2008, -1/+2Verizon just dug up my yard. And then the next day re sodded everything they touched. I guess we got lucky
- speedbmp, on 08/07/2008, -0/+1My neighbor has something similar happen. and now he has free cable/internet for life. I'm not kidding. they claimed that they had an easement. he kicked them off his property. as they are NOT public utility's. it took some time. now he free cable :)
- smotpoker1, on 08/10/2008, -0/+1***** comcast
- DeadPlasmaCell, on 08/07/2008, -1/+2Shoot I can't get Comcast to bury a main line in my backyard for sh*t! Been going round and round with them for years about it. I have this huge cable just hanging on my fence that goes across the whole yard to another box.. No matter who I talk to or anything, they will not come out and bury it.. There's always an excuse on why they can't or didn't.. We've even had guys come out to bury it that stay for a second and just leave.
- mllawso, on 08/07/2008, -0/+1It's my yard: a private company has no right to dig it up without asking.
- mllawso, on 08/07/2008, -0/+1Or, you could be a dick and make poured concrete patio in their way.
/Or a fence. - docbob84, on 08/07/2008, -0/+1Depending how close you are to the houses surrounding yours, tell your neighbor you'll buy them a wireless router and pay half their internet bill if you can set up a wireless bridge between your homes. I don't know if you could play some of the newer video games or apps on it because I've never done it for myself, but it works great for my mom and her neighbor to at least let them check email and news and stuff. I've never noticed too much of a drop in speed using my laptop at her house and you can't beat twenty bucks a month for internet. She can't reset the modem or anything from her house (though I think it can be reset over the network, she just doesn't have the technical knowhow) but it's never been an issue.
- Cyrus042, on 08/07/2008, -0/+1I'm sorry, but if you really think that you can get cable internet or other cable services for 14 bucks, then you're out of your mind. Don't pretend like you didn't know the price would go up, you must be trying to be a victim here.
- TheSpook, on 08/07/2008, -1/+1Will $500 cover the cost (including time) of fixing the torn up lawn properly after the Comcast laborers "fix" it themselves?
- cjacks9, on 08/07/2008, -0/+0As with anybody, when everything is working, all is well. When it's not, things can get funky. Like the technician who came out to investigate my lack of internet connection, only to state that my connection was bad because I was splitting it with my wireless router instead of going direct from modem to PC. Genius, really.
- dickeytk, on 08/07/2008, -1/+1If it's such a problem, why not say no?
- samimnot, on 08/07/2008, -0/+0I understand that...my comment was about your "actual damages".
- dood, on 08/07/2008, -0/+0Consumerist's comment sections are all about blaming the victim, and consumerist itself is about overreacting to every little slight that a customer may have. If one Wal-mart employee is rude to one customer, holy *****, that means Wal-mart hates all their customers!
- Niallgriff, on 08/07/2008, -0/+0So you needed new underground cable and are mad they had to dig? Yeah, I've gotten that call doing tech support before.....
- Philbert, on 08/07/2008, -1/+1I ditched Comcast for FiOS. Verizon dug up my yard with permission, but it took them over a week to finish the job and they still left a hump where it should be flat. My lawn guy said he's going to hit it every time he goes over it with the mower. They put down some grass seed that grew up nicely, but now that summer has come most of it died.
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