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72 Comments
- allaboutdatiki, on 10/29/2007, -2/+44CSRs knowing how the network works? bwahahahaha
- eean, on 10/29/2007, -0/+37http://finance.google.com/finance?client=ob&q=CMCS ...
"Comcast 3Q Earnings Drop Staggering 54%" probably didn't help. - syroncoda, on 10/29/2007, -0/+34has comcast's stocks started dropping yet?
- dupeduperson, on 10/29/2007, -0/+29Comcast sits on a throne of lies.
They also smell like beef and cheese. - r2pro, on 10/28/2007, -2/+29Even though I will digg this article, it pales in comparison to how deep of a hole Comcast keeps digging for itself. Morons.
- inactive, on 10/28/2007, -0/+24This is the nature of a truthful PR lie. As long as what they say, at some level, is the truth, then they find it to be ethically acceptable. Even if the end purpose is to totally misdirect and mislead the customer. "We don't block access to the Bittorrent application." So very true. They don't block you ACCESS to it. You can still open it up on your PC.
Go through their statements and see how many subtle misdirections that you can identify. Places where they give a truthful statement (at a purely logical level), but leaves a totally opposite impression that serves them, and misinforms you. - adamhmitchell, on 10/28/2007, -0/+22Do a google search for "site:sandvine.com comcast"
From the Sandvine website, April 8 (year not given):
Sandvine already counts top U.S. cable provider Comcast Corp (CMCSA.O: Quote, Profile, Research) among its customers, Barron's said. - canthraxp, on 10/28/2007, -1/+16Bye comcast! Say hello to the SCO group on the way down.
- windohs, on 10/28/2007, -0/+14They fall asleep on your couches too!
http://www.youtube.com/watch?v=CvVp7b5gzqU - Lynxplus, on 10/28/2007, -0/+10I don't even use torrents and I find this egregious.
- colincornaby, on 10/28/2007, -1/+11And this is why we need a candidate that supports net neutrality. Comcast is the only decent ISP where I live. It's either that or slow DSL. Yes, it would be great if FIOS was where I live, but it isn't.
- prisoner24601, on 10/28/2007, -0/+10Those Comcast talking points are a truly pathetic exercise in evasive responses to direct questions. Their traffic shaping is exactly like Dogbert's Tech Support "Kevorkian Disconnect" method of getting rid of callers trying to get help: "we leave you on hold until you disconnect yourself." And of course that give them the ability to say (in a TECHNICALLY truthful manner) that "we NEVER hang up on anyone who calls us." Yes, you just ignore them until they hang up themselves. That's precisely what their packet shaping is doing: we don't "block" a connection (we just make sure the connection is so indescribably slow that it cannot possibly be usable and thereby "reeducate" you into a good little Comcast customer who won't try to actually USE that bandwidth we advertised and you are paying for." The fact that they would actually TRAIN their employees with this memo to mislead people (without technically lying) is reprehensible.
They should review: http://en.wikipedia.org/wiki/Lie and contemplate the deeper meaning of this situation. The notion that telling a technically factual statement that is, however, NOT a direct response to the original question (but presented as if it were) which then intentionally causes the asker to reach a completely WRONG conclusion about the overall situation is still somehow not a lie is truly sad. Their training memo reads like a greaseball defense attorney coaching his criminal client who he knows is guilty as sin about exactly how to answer questions on the witness stand to avoid actually perjuring himself, but still mislead the jury. Pathetic. - scottique, on 10/28/2007, -0/+9The site won't load for me.
(I'm connecting via Comcast.)
D: - Logal, on 10/28/2007, -1/+9It makes sense to keep the CSRs in the dark about the network. THOUGH, they could at least train them the simple stuff. I literally got into an argument with a Comcast CSR about megabits and megabytes. She insisted that I had an 8 Megabyte connection, which, I welcomed, if at all possible. Argument ensued, and it went downhill from there. I really wish I would have recorded it.
- hadak, on 10/28/2007, -1/+9Comcast has been blocking google for me, randomly, for the past couple months. Any attempts to get them to check their DNS replication on their servers has resulted in, "Your router is the problem." They have 4 hours before I'm going to switch away. Meanwhile, read my transcript with their customer service, here: http://hadak.wordpress.com/?p=4
- dt40, on 10/28/2007, -0/+7I assume that they are taking public relations advice from Sony.
- adragontattoo, on 10/28/2007, -0/+7My job requires that I remotely log in to our servers as needed, currently unless I upgrade (and then not guaranteed) to the business connection I am unable to do even that.
I take pictures and upload them to either my domain, my photobucket acct and/or my flicker acct and oh gee those usually will either time out or not even connect via FTP.
I would like to be able to download and seed distro's for Linux when i am testing a distro on varying machines I own. IF I can download the distro there is almost NO way to seed.
Thanks Comcast. I appreciate that you advertise one thing and then wont even admit to doing another. I appreciate that I have NO option for a different ISP due to your monopoly on my area. I really appreciate your limiting newsgroup connections as well because you know even though we pay through the nose for a crap connection, you should still decide what I can and cant connect to. - macnerd, on 10/28/2007, -1/+7If they go under my only choice is Qwest with 1.5MB DSL. I'm not sticking up for Comcast, just pointing out the biggest argument of them all, competition. We need more of it.
- inactive, on 10/28/2007, -1/+7I sold my shares this week after reading their horrible earnings report.
- inactive, on 10/28/2007, -0/+6i was having problems with my VPN tunnels a few nights ago, ran wireshark, and discovered that comcast was sending RST commands...i called them up and they gave me they gave me the talking points rap that they don't filter packets, and about 10 minutes later, the RST commands stopped......
- kodybryson, on 10/28/2007, -0/+5Hmmm... I've noticed google being intermittently available too. Do you think comcast is responsible for that? If so, that will really be a push for net neutrality. I can't believe how evil corporations are getting. I find it quite disturbing.
- iNoles, on 10/28/2007, -0/+5It's Comcastic!
- windohs, on 10/28/2007, -1/+6They don't BLOCK access they just THROTTLE it. They're not lying exactly just deceitfully playing with words.
- cultist667, on 10/28/2007, -1/+5Its *****!
- Philbert, on 10/28/2007, -0/+4This is one of the reasons I ditched Craptastic for FiOS. Although I do miss the On-Demand, that's where they really have FiOS beat for now.
- Genma, on 10/28/2007, -0/+3ethical? lets not give them too much credit, I'm sure their concerns are purely legal.
- Lynxplus, on 10/28/2007, -0/+3Thats where it begins, but where does it end? Censorship is where - move to china if you want the government or any other party to censor what you have access too.
- Tetraca, on 10/28/2007, -0/+3As well as locations. I'd love to have FiOS, but they don't have it in my area.
- verifex, on 10/28/2007, -0/+3I called up Comcast recently, and the tech support guy on the phone said, "Well if you happen to be downloading a large file and taking up all the bandwidth, we will slow you down so that the other people can still use their bandwidth."
I have no problem with that statement if they are still allowing us to use the advertised speeds, but I have a feeling that they are NOT giving us the full speed we are paying for. I am positive that I am not getting the full speed that I pay for when I have multiple connections going and the total use of them is way below 1.5mbps. - FishHammer, on 10/27/2007, -1/+4r u serious u cannot b serious
- TunaFishGangsta, on 10/28/2007, -0/+2They have yet to block me. They also give us lower rates here because we "have a choice" of carriers. In other words, FiOS is about to invade.
- inactive, on 10/28/2007, -1/+3after it has been processed through the digestive system...........
- cactus476, on 10/28/2007, -0/+2Illegal bathtub cheese?
- bjornski, on 10/28/2007, -0/+2As soon as you require a CSR to know something about the product they represent, we'll bring in more H1-B visa holders to do the job.
- TunaFishGangsta, on 10/28/2007, -0/+2They could also just impose a bandwidth cap, and NOT LIE about it. That would protect the bandwidth.
Instead, they decided to forge data sent by customer computers so that their customers would not be able to functionally transmit data, and then they lied to ALL their customers about it. I wonder how many hours were spent trying to fix computers across the nation, while the entire problem was secretly created on purpose by Comcast.
Anyone who could excuse this so easily is the world's number 1 moron.
By the way, what report said bittorrent users were not the majority? I don't know anyone who is not using bittorrent. Keep in mind, it's not blocked by Comcast where I live. - bjornski, on 10/28/2007, -0/+2True. Ethical and legal are totally separate things.
- bjornski, on 10/28/2007, -0/+2Or someone who does nothing more than surf the web and watch an occasional YouTube video.
- adragontattoo, on 10/28/2007, -0/+2Ok what about VPN and FTP (for my own content)?
- drmsucks, on 10/28/2007, -0/+2Your link's broken.
- bjornski, on 10/28/2007, -0/+2And next will be those hogs who use VOIP services other than Comcast, on the Comcast network.
Legally, they can channel those other customers off onto slower connections, giving higher priority to their own services, and can also then state "our VOIP works better than theirs does!".
Legally correct, ethically? not so much so. - zeromancer, on 10/28/2007, -0/+2it's been 4 hours. did you do it yet?
- windohs, on 10/28/2007, -0/+1Awesome? ITS COMCASTIC!
- bjornski, on 10/28/2007, -0/+1Google is out for me right now. It sucks, but I really doubt it's Comcasts doing.
Google? Doing maintenance? Never happens. - windohs, on 10/28/2007, -0/+1OpenDNS?
- solidcube, on 10/28/2007, -0/+1Yes, they are lying. Many people suspect that there is crazy ***** going on with all of the cable providers, related to some of the stuff that's going on with the phone companies. Sandvine is just the tippy tip of the iceberg. "the sky is falling and when it hits it's gonna be the ***** of all time." Get ready people because I think the ride is about to get rapid.
- hadak, on 11/27/2007, -0/+1you're right. it doesn't.
- rainfire, on 10/28/2007, -0/+1Actually this does happen more than you think about the VoIP QoS, but that's because when the VoIP is on your own network you have alot more control of the QoS.
Vonage has 0 QoS since they do not run their own network.
Also VoIP does not use as much bandwidth as you think, unless it's Skype or video Skype which is a horrible bandwidth hog.
Realistically all you would need is roughly a 90k upload speed and your VoIP should run fine, so you won't be seeing to much traffic shaping, if any, due to Internet Phone usage - hadak, on 11/27/2007, -0/+1heh. i'm a network admin, buddy. i've tried a range of different routers (i've even tried with no router). I've tried several different modems, several different computers, several different operating systems, and several different web browsers. it's *not* in my home network. schooled.
- smacksaw, on 10/29/2007, -0/+1The solution is so elegantly simple: lower the connection speed for the heaviest users. Not make it almost crawling - if someone has a 10/1.5 connection, tell them to calm down or it's going to be 2.5/128k for a week.
I don't get how they have such a black or white response to torrents (or VOIP or Lotus Notes). - nnonix, on 10/28/2007, -0/+1ISPs don't sell dedicated bandwidth for residential connections. You'll be able to burst, at times, up to your max connection speed (sometimes more) but nothing about your service guarantees you the full connection all the time. Regardless of how you 'think' it should be, this 'is' how the absolute majority of ISPs sell bandwidth.
Traffic shaping has been going on for years. The reason this seems like a new problem is because only recently has the average user had an application capable to saturating their entire max connection speed for hours on end (bit-torrent clients). Any application capable of the same heavy usage would be subject to the same traffic shaping profiles. This means Comcast is telling the truth when they say their not targeting or specifically shaping traffic for torrents.
They're not lying, you're just asking the wrong questions. -
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