136 Comments
- wilwheaton, on 10/12/2007, -11/+69To be clear, once I connected my iPod to iTunes 7, and told it to transfer the purchased music, all my purchased music vanished. It's not in my library, and it's not in my iPod. The machine which I used to purchase the DRM'd music is undergoing service, so until I get it back, I don't have a way to restore the music that was lost on my iPod.
Yes, I could take all the CDs that I've burned and rip them all over again, but that's not the point. The point is I bought the music (or the right to play the music on approved devices, if you want to be pedantic), I upgraded the software, tried to use a new feature (which is really cool, if it works, IMHO) and now I have no music to show for my efforts.
But, uh, flipping through albums is neat-o. - realyst, on 10/12/2007, -5/+38Your problem, Wil, is you didn't trust the russian mob. If you had, your AllOfMp3 app wouldn't have deleted your music.
So what did we learn? Yes. Always trust the russian mob;)
But in all seriousness, this really does go to show how effective DRM and content control really is. Because of it, you, a legitimate user, have an extra hassle. While the pirate shrugs it off. - inactive, on 10/12/2007, -5/+23just a person... dude Wil Wheaton can travel through time and space with his MIND!
- JeremyBanks, on 10/12/2007, -3/+15Don't comment until you read the article, m'kay?
"I love my iPod, and I love all of my Macs, but I've grown to absolutely detest Apple's DRM, and I don't think I'll buy songs from the iTMS in the future, because even though I've given them a dump truck of money in the last year or so, I currently have nothing to show for it except frustration and several empty playlists. E-mails to Apple's iTunes Music Store customer support have never been answered (they still owe me a song from an album I bought last year that didn't download,) so I currently have little recourse or opportunity to get my problems addressed. Great job, Apple! You're taking fantastic care of your customers." - stoffe, on 10/12/2007, -4/+14It might be a bug this time, but it is a real risk you are facing when buying (most) DRMd content. Both Apples and Microsofts license agreements at least have provisions for revoking your rights to *your* content at any time for any reason.
Not that they will start doing that just for fun, of course. They aren't in the game to actively lose customers.
Of course there are plenty workarounds (most at the very least tedious), but there is only one solution: do not buy. If you do, you say it's ok for them to use DRM. It does not matter whatever clever trick you use to go around it, you are actively seeing to it that you will have to keep doing that!
Do not accept DRM. Ever. - cbiz, on 10/12/2007, -17/+25When I built a new PC I wrote down all the programs I used and ranked them with a plan to replace or delete the pain-in-the-ass ones. My family ranked #1 worst program was iTunes. Since we do buy music (just not DRM music) I replaced iTunes with a tiny footprint program called anapod. I paid a bit of $ for it but glad I did. This bad boy is easy to use and will moved songs on an iPod faster than iTunes EVER will.
- ahawks, on 10/12/2007, -4/+12Isn't the proper way to submit an issue to Apple:
- Write blog entry about your Mac going up in flames (or other issue with product)
- Post blog entry to syndicates such as digg
- receive C&D letter from Apple legal
And they say Microsoft uses strongarm tactics ;) - eclectro, on 10/12/2007, -1/+8Maybe you could uncouple the heisenberg compensators and beam them back - oh wait - it's DRM - It's gone forever!!!
Sorry Mr. Wheaton! - Vryz, on 10/12/2007, -1/+8The only people who complain about DRM are people who are using it -- people who legally purchased music. If they had pirated it, there wouldn't be any DRM. Clearly the complainers do not feel like artists shouldn't be paid for their work, since they are paying for it.
- barbobot, on 10/12/2007, -2/+8While I agree that backing up is important, a users program should never cripple your files in this way.
- ahawks, on 10/12/2007, -0/+6... Didn't the article say Wil is running ON a mac?
- deadbaby, on 10/12/2007, -1/+7Just reverse the polarity of the flux generator, creating a tackian field, that will "sour the milk" and allow iTunes to re-initialize its dilithium crystal core of your iPod. Duh.
- bonked, on 10/12/2007, -0/+5Actually in the Star Trek universe, money was not an issue because they had "transended" that - so, no, information was freely exchanged.
- samdu, on 10/12/2007, -21/+26iTunes 7 is noticeably faster than iTunes 6.x.x in just about every respect.
- Rocketgeek, on 10/12/2007, -1/+5Wil is spot on. I got a phone call from a friend of mine 10 o clock last night, saying she had just downloaded the latest version of iTunes (v7), and had now lost all her purchased music. Given that she is a very gorgeous blue eyed blonde, I offered to fix her problem with iTunes, thinking it would be easy. Nope, she seems to have lost it. Given that she wanted the music for a meeting the next morning to indicate what music she wanted to use in a show (she's a choreographer and dancer), number one, she has just had her first rude awakening to DRM, and number two, she told all her glamorous hip and trendy friends at the meeting and around town today about what had happened with iTunes.
Good move Apple. Pissing off geeks like me won't get much notice unfortunately. Pissing off "the beautiful people" will.
As she said when I spoke to her tonight "we were all saying, it's far easier just to pirate stuff and not be restricted".
And thus the music industry loads another barrel and points the gun once again at its feet..... - t3hNinj4, on 10/12/2007, -3/+7@gaberowe
I'm not one to advocate piracy, but..
*breaks out in laughter*
Sorry, I couln't say that with a straight face. But anyway, when your overpriced, DRM-ed movies are being arbitrarily deleted, and Apple won't let you download them for free or give you a refund, maybe maybe it's time to think about either buying them on a DVD, which hopefully won't self destruct like the files did, or consider looking into a wonderful, if somewhat shady download service called bitTorrent.
If nothing else, download those Battlestar Galactica episodes Apple so rudely decided to take away from you. They're free, you can copy them at will, and they'll likely be in a better resolution and format, which is nice if you want to watch them on your 1280 * 1024 or whatever computer screen instead of your 320*280 or so iPod screen. And best of all, they won't commit suicide, and if they do somehow get deleted, you can get them back for free. Remember, if you rebuy your movies after they're deleted by Apple's DRM, it's like telling Apple, "Hey, if you delete my movies, I'll give you more money!" - titlesaysitall, on 10/12/2007, -2/+6@flag564 As much as I like Apple, I despise it for using DRM in iTunes.
- drwatson, on 10/12/2007, -2/+6iTunes 7 is a memory hog, its using 117 megs sitting idle!
- geekdreams, on 10/12/2007, -1/+5"if it lets you play the file on multiple computers, why can't it let you redownload from their servers???"
Because Apple pays the studios *per download* so letting you download it twice means they owe SciFi money. There's no profit in that. - aschwartz, on 10/12/2007, -0/+3I use yamapod for transfers, and only itunes for putting videos and pics on my 60 GB Video ipod.
and bit torrent for downloads. No DRM, no headaches.
Of course, if I like what I download, I run out and buy it, to support the art..... haha.
Sorry, couldnt finish that sentence without laughing.
Actually Apple is good about replacing what is lost if you have purchased it from them. I have several friends who have had to do that, and they all have been quite happy afterwords. - dtfinch, on 10/12/2007, -0/+3That's why I don't buy music from iTunes, or any of the other DRM'd music stores.
However, I do believe that content producers should be completely free to make the grave mistake of locking up their media in layers and layers of DMCA-protected DRM, just as I'm free to not give them a penny for their defective by design products, which I hope to keep up for as long as I'm alive. - regeya, on 10/12/2007, -0/+3Wow. If you're having random permissions changed on random files during an install, you have big problems.
- Zorkon, on 10/12/2007, -6/+9Worked fine for me on:
1) 60 gig iPod
2) 30 gig iPod
3) 6 gig iPod mini
4) 5 gig original iPod
(why so many iPods? Ask my gf. She collects them like shoes. iPods might be harder on the wallet, but they're easier on closet space, so I'm happy)
All synced flawlessly with music purchased from the music store (under both our accounts). I used the new Get Album Art feature to fill in some of the missing art on my many, many ripped tracks too. Overall, I guess I've had exactly the opposite experience as Wil - couldn't be happier.
As for Apple's DRM, I don't care. Why? Because I can still burn a CD of my music if I want to, with no DRM. If they take that away, I will be unimpressed. But as long as that feature exists, I'm a happy camper. Apple has one of the more lenient DRM systems out there - it doesn't get in my way.
If it gets in yours though, then by all means do something about it. :) - NinjAlt, on 10/12/2007, -0/+3Wil Wheaton's music lost pattern lock. Maybe its still in the transporter buffer!
- kbarrett, on 10/12/2007, -2/+5Note to self : don't upgrade iTunes the next time it asks.
- Ahnteis, on 10/12/2007, -0/+3This is software that "Just Works"? Ouch.
- zeiben, on 10/12/2007, -0/+3Aced all his academy exams and can't work apple software... go figure.
I bet Hugh could do it (the hive mind being amazingly similar to that of an apple fanboy). - DDDoc, on 10/12/2007, -4/+6iTunes has to have some sort of DRM, or else the RIAA wouldn't let anyone download music legally. They are the true criminals that are crippling the music. I'm sure apple wouldnt care to put DRM on the music if they didnt have the possibility of a lawsuit if they didnt.
- VeganG, on 10/12/2007, -9/+11Settle down, people, he's just a person.
- stryker2you, on 10/12/2007, -3/+5I had the same problem with Itunes 7 today. I had to restore from my backup :(
- inactive, on 10/12/2007, -1/+3I've also noticed that with iTunes 7, playback gets garbled when I launch World of Warcraft. I have to use winamp to listen to music/podcasts as I level my priest now. :(
- titlesaysitall, on 10/12/2007, -2/+4I have it playing a song it's at 19 MB
http://img207.imageshack.us/img207/6179/picture1zo3.png - inactive, on 10/12/2007, -15/+17"who the hell is Wil "Billy-Boy?"Wheaton."
Dude, you call yourself a geek? Try google.
Everyone know who Wil Wheaton is, hes one of the boys in "Stand by Me", of course!
He might have been in a little SciFi series, but you've probably never heard of it... It has Patrick Stewart in it. - gaberowe, on 10/12/2007, -4/+6I notice that when I installed itunes 7 all my purchased music/music videos/tv episodes all got taken out of my Purchased Music category and got put in separate categories such as Music, and TV Shows under the Library category. Initially I had the same thought that my files were gone, but they were there still. Its kinda confusing for people who have lots of ripped stuff because you used to just go to the Purchased Music category to see the files that you bought separate from the files your ripped. So I wonder like some other people said if Wil's files are actually still there somewhere on his hard drive--especially if he had a non-normal iTunes folder?
I hate how you can't redownload your music from a different computer easily--so annoying. I've had to rebuy a few songs and episodes of battlestar galactica beause I lost my only copy... grr... if it lets you play the file on multiple computers, why can't it let you redownload from their servers??? - cheztir, on 10/12/2007, -9/+11zybch, did you expect a good version of iTunes on Windows? It's the same ideology as Microsoft can use for Word on Mac. Keep their OS's version running the app the fastest (or just being better) and let the competitor's OS have the crappy version. It's a bit of incentive to switch OS's.
Tho it is sad to hear of people loosing their music due to a bug, now that is not acceptable. - threepio, on 10/12/2007, -2/+4Except, you know, with, like iTunes 7.
Did you take the day off Digg yesterday? There about a dozen threads about it. - cbiz, on 10/12/2007, -0/+2Price per track is going way up at AOMP3. It would be very funny if priced the same as iTunes it would still be #2. I think it would. Is it legal? Maybe not, but no DRM and ease of use are my hot buttons, not price.
- omegadan, on 10/12/2007, -5/+7And thus the Apple paradox. Not *quite* sophisticated enough for the above average computer user. I find every Apple product to be wonderful but missing some small and utterly critical feature which would be easy to add.
- LabRat777, on 10/12/2007, -2/+4Interpol and She Wants Revenge should just embrace it, and do some Joy Division covers. - Wil Wheaton
You rock ass, I WUV U! - geekdreams, on 10/12/2007, -0/+2http://daringfireball.net/2006/04/repair_permissions_voodoo
- theMurdocVolta, on 10/12/2007, -2/+3You're Dumb.
- riddlebox, on 10/12/2007, -1/+2Well I will gladly say that I usually "set sail" me matey. D"Arrr"M is nothing but some scavenger's around these parts. Either subscribe to hell's demons...or trust the sweed's. I usually drop the anker around those domains. Apple doesn't step foot of my ship. Steve Jobs along with the RIAA will walk thee plank. Ah hoy! Thats is golden treasure that I am sharing with everyone.:)
- catmistake, on 10/12/2007, -0/+1Like lots of others, I really like Wil, he's a fun loving nerd, and I'm happy for his success, but he's starting to get on my nerves. When is Wil gonna stop ***** around and DO SOMETHING (i.e. act, write, direct, produce, wtf ever, make a contribution to his bread and butter). I realize stage, TV, or film isn't easy, lots and lots of things must go right, but Mr. Wheaton is in an exceptional position to get stuff done because of his positive attitude, but, I think, mostly because of his notoriety... so its about time he stopped stroking himself and started producing (in the general sense of doing anything productive, and no, for the most part, blogs are not all that productive, more of a dick-pull). If he is doing stuff... well... I guess I'm in error being annoyed. But otherwise... Get yer ***** together, Wil... you made a family, that's commendable, now how about doing something your family (and everyone else) can be in awe of... like your own Citizen Kane, or Dances With Wolves or something. We already like you, stop being so nice, turn that genius on, and get something done.
- CrackHappy, on 10/12/2007, -1/+2Man, I'm going blind...
I read the title of this story as "Wii Wheaton" three times in a row. I was very confused for a minute as I pictured Wil as a video game you had to play on the Wii where you had to live his life (like the Sims)...
But anyway, sorry to hear about your troubles Wil. - ngageguy, on 10/12/2007, -0/+1Wow, between this and the apple/itunes support forum, I can't believe how many issues there are with IT7. I downloaded and upgraded with only one tiny issue that I easily fixed on my XP machine, but would have been P.O'ed if what happened to Wil happened to me. Love the post on the blog Wil about everything you "checked", Picard and Data would have been proud! Sorry to hear what happened. Guess it is time for me to backup my music.
- realyst, on 10/12/2007, -0/+1Wow...people with valid points are getting modded down and people who haven't taken off their Cap'n Kirk outfit for the last 4 years or think they're original making a ST joke get modded up....truly sad.
Truly the difference between geek and dork is being shown. - ToeCheese, on 10/12/2007, -0/+1What OS are you running? My iTunes 7 is at 22MB on my Mac and 48MB on XP (Streaming Audio from KHAHA on the XP).
- theMurdocVolta, on 10/12/2007, -0/+1Or give it a 100 Jigawatt charge directly to the power source and reboot.
- Mrkamikaze, on 10/12/2007, -1/+2No kidding! you can power it from a phaser core any 1st year cadet knows that.
- Namco, on 10/12/2007, -0/+1Never trust iTunes. I once let it manage my mp3 folder, never again. I ended up with a million disorganized folders thanks to badly managed id3 tags.
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