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32 Comments
- cyrusuncc, on 12/04/2008, -1/+30Yes, but those 21 hours would not be in a row. It would be the unlikely event of being down for 9.99 minutes, then up for a second, down for 9.99 minutes, up for a second, etc...
This is a possible situation but not very probable. - Aitese, on 12/05/2008, -2/+21Can't remember the last time any Google app was unavailable to me...what are we fussing about again?
- aqzman, on 12/05/2008, -2/+16Buried as retarded.
- jeffness, on 12/05/2008, -0/+14as a systems administrator, I just have to point out that after RTFA, this is the most retarded analysis I have ever seen.
unscheduled downtime, even the downtime which is allowed by SLA, is counted towards uptime percentages anyhow.
stupid stupid stupid - strictnein, on 12/05/2008, -2/+15The SLA is for paying customers.
- kayfouroh, on 12/05/2008, -11/+22We don't pay for the service so they can do whatever they want to it.
- whoizthedrizzle, on 12/05/2008, -1/+10i can't remember the last time anything google was unavailable. at all.
- Iwantbatteries, on 12/05/2008, -0/+8surely time is not quantum by such mesures, and can be divided into .99 of a minute.
- teh_spazz, on 12/05/2008, -7/+15***** ***** article ragging on a free service.
- jamesdew, on 12/05/2008, -3/+9because those never break
- KboT, on 12/05/2008, -0/+6What a waste of a read. Stupid article showing nothing. Buried.
- TheShad0w, on 12/05/2008, -0/+4Thank you!
People, this is normal for an SLA. http://en.wikipedia.org/wiki/High_availability - 3Den, on 12/05/2008, -0/+3Do they specify how they determine whether an application is down or not? That's a critical point in an SLA.
Yes, in the extremely unlikely situation where the app fell into this 9 minutes down, 1 minute up pattern - however downtime is being determined, it would technically pass the SLA. It's very unlikely tehy designed it this way on purpose with this situation in mind.
For web-based, no-transactional applications like the google apps, this definition is entirely sensible. If docs.google.com is unavailable for a couple of minutes, it doesn't really negatively impact business, unless it happens frequently. There aer plenty of othe reasons on the internet why a site may be unavailable for a short time. I can live with google apps being down for less than 10 minutes.
Further - if you look at their definitions, and think of their apps - it's not a single box that is "up" or "Down" but a complex service that can fail in a huge variety of ways.. usually partially. - creepermclurker, on 12/05/2008, -1/+4I believe this is for paying customers.
Besides I don't buy into the idea that because we might be using a free service the company offering it can do whatever they like. We are the product. We are sold to advertisers.
It may not cost money, but it's not free. - UselessTrivia, on 12/05/2008, -0/+1Not that it matters but I think the slogan is "Don't be evil".
- frnzkfk, on 12/05/2008, -1/+2the ones i use usually dont.
and if they do (and are opensrouce) i can fix them. - ScottyMcBaggs, on 12/05/2008, -1/+2I think they might be dumbing it down here- for instance say with Nagios or whatever you use you poll a service every 3 minutes (in google's case 10) for whatever information is going to tell you it's up... it seems like they're letting people know that it's checking every 10 minutes and if it's down in between polling intervals, statistics are not going to show that. I mean, this is what happens to me at work anyways. Unless you have a check interval of 1 minute or less, it's really impossible to get a totally accurate statistic. Then again, the only monitoring system I know and use is Nagios.
- Barackalypse, on 12/05/2008, -5/+6This is why, at the end of the day, I like applications that I own perpetual license to and run on my local machine with local storage.
- inactive, on 12/05/2008, -0/+1You are correct. The criteria for "available" vs "unavailable" for a service is one that usually needs to be engineered when thinking about service delivery and design.
You might be able to ping the box, but if the process is hung, ***** aint gettin processed, G. - teh_spazz, on 12/06/2008, -0/+1No, I use their products, though. I also use Google Apps on my domain and haven't experienced a lick of trouble.
- FredFredrickson, on 12/05/2008, -1/+2Yes, because free services should not be held to any kind of quality standards. Do you work for Google, spazz?
- GavinZac, on 12/06/2008, -0/+1Jesus Christ, you think they don't? Did you just hear those words in Networking 101 and decide today's the day you tell the world?
- lightningrod220, on 12/05/2008, -0/+1They could still get around "downtime" by having a cached set of servers on standby, alt location, etc - so Gmail could be "up", but you wouldn't see any new mail, for instance.
- whiskeyclone, on 12/05/2008, -1/+1August 1998 - http://www.google.com/tenthbirthday/
- anshuman, on 12/05/2008, -2/+2if this was done by any small medium hosting company, people would be screaming on webhosttalk and jumping the ship for no reason.
google gets away with it. but what do you do? its ***** free.
but its good google is doing it. shows what you get what you dont even pay for ....sometimes :P ;) - kayfouroh, on 12/06/2008, -1/+1Oh. To be honest, I did not RTFA nor did I know what SLA was. I just know people bitch a lot when they get ***** for free.
- jsully, on 12/05/2008, -2/+1And you can always find another provider who'll give you a 100% uptime SLA. You're not actually going to get 100%, but if it makes you feel good then have at it.
- RocketGib, on 12/05/2008, -3/+1The reason apps like Gmail, etc. can have downtime is because of something called "Beta." The only thing that is really guaranteed to stay up 24/7/365 at 100% is the Google Search itself. Ultimately, if Google isn't showing up for you, then its probably you or your ISP's fault.
- inactive, on 12/05/2008, -2/+0"If you look to the left while standing on one foot slow-jacking your ***** while not exceeding the 1.5 stroke per second limit, you might just have the right criteria to make this analysis probable."
- FredFredrickson, on 12/05/2008, -6/+2Surely you meant 9:59... since minutes are composed of 60 seconds, and not some sort of weird metric units.
- mmijatov, on 12/05/2008, -13/+8"Google’s Apps SLA may guarantee 99,9% uptime, but this little loophole makes it darn easy for the company to honor that."
Sir, kindly place the sawed off end in your mouth and then pull the trigger. - inactive, on 12/05/2008, -7/+1Do no evi...***** nevermind..
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