What is Digg?57 Comments
- jasqwerty, on 10/12/2007, -0/+2Just scream jibbrish really loud.
The computer voice usually gets all low and soft saying something along the lines of "I'll see if I can get someone to help you with that right away"
Probably hits top marks on the anger-o-meter. :-D - veneficus, on 10/12/2007, -0/+1For me, I just keep pressing 0 until the system gives up and transfers me to a human. That works with most IVRs.
- NitroGrimmy, on 10/12/2007, -0/+1My only problem is I didn't see one for MICROSOFT!!!!
- dnaspydir, on 10/12/2007, -0/+1dialing 0 usually works for me...
- hypnotiq, on 10/12/2007, -0/+1I wonder if the internal dup filter caught this when it was being submitted? I get a lot of false positives with that system
- mcewen98, on 10/12/2007, -1/+2I've said it before and I'll probably say it again. Who cares that this is a dupe? If you don't like it, don't click on it. Apparently enough people haven't seen it to make it get to the front page. If enough people rate it as a dupe it will go away.
I am a pretty frequent visitor to digg.com and I have not seen this. - elShaggy, on 10/12/2007, -0/+0Dells Customer service is hella long.
- Daracle, on 10/12/2007, -0/+0Too bad there is no Canadian company's....Like Telus or Shaw.
- DeCo, on 10/12/2007, -0/+0What about Cap One? :)
- techguy420, on 10/12/2007, -0/+0it has bg&e at the bottom, that in my area, pretty sweet how someone has collected all this info for us! now i know how to get in touch with baltimore gas and electric much quicker
- blcarson, on 10/12/2007, -0/+0I usually keep smashing star-zero-pound until I get what I want. Works 95% of the time.
- kab3wm, on 10/12/2007, -0/+0This is actually counter-intuitive.. most of the time the person you get by bypassing these prompts will just have to forward you on to the correct department, where you will still have to wait in line.
- .Steven, on 10/12/2007, -0/+0Using it now...! :)
- Ksilebo, on 10/12/2007, -0/+0This is fantastic. I never have a problem a damn automated line can pidgeonhole me into anyway, so this potentially can get me on and off the phone faster.
- oceansong, on 10/12/2007, -0/+0Most of these "tricks" will prolong your wait time. None of these are backdoor numbers. If you call try to number for the company i work for. I will be transferring you into a queue so long you will wish you never called in the first place.
- inactive, on 10/12/2007, -2/+2Here's another interesting topic for a digg...
How to repost crap a 100 times over and over again and still make the frontpage!
use the friggin search button...here's a sample of what i found of topics older than the postdate
http://digg.com/technology/find_a_human_
http://digg.com/links/Find-A-Human_-_IVR_Phone_System_Shortcuts - bvgraphix, on 10/12/2007, -0/+0lol- definitely would be fun to try.
- motionblur, on 10/12/2007, -0/+0True story from when I called Bell ExpressVu to cancel their ***** service. When I was prompted by their voice system for "English or French", I said "Engrish". It took me to a human operator immediately. I tried it a couple more times for kicks and it worked both times.
- inactive, on 10/12/2007, -0/+0I usally tell it what kind of day I'm having and ask it if its feeling sexy and if not ask if it wants to come over and feel sexy with me.
http://www.geek2us.net
Coffee - nicklinus, on 10/12/2007, -0/+0this was on CFH 2.0 a while ago!
- TylerDurden0, on 10/12/2007, -0/+0hillman:
Wrong, dude. They have a customer service at their headquarters in Tucson,AZ. - sporty, on 10/12/2007, -0/+0Complaining about dupes? Haven't I seen this complaint before? Your complaint is a dupe! Stop duping. Duper.
- steamynachos, on 10/12/2007, -0/+0Doesn't the whole dupe process defeat the purpose of Digg.com? If the story made it to the front page then obviously not enough people saw it the first time.
- bdmcnitt, on 10/12/2007, -0/+0This is funny, great, and sad all at the same time. Digg it.
- Nunya, on 10/12/2007, -0/+0Notice how Intuit is not on the list, lol
Oceansong, now that's quality customer service, make sure to tell me the name of your company so I never get buy their products. - riot, on 10/12/2007, -0/+0I hated this when people did this at comcast.
It does not work all the time. For example pressing zero will
sometimes will get to the next person. So I take the call the they want to add cable tv or digital telephone and I had to tell them to hang up and call again cus I could not transfer them.
Some companys also have a ZERO queuue which only answer zero calls
and they can provide very simple info and then transfer - inactive, on 10/12/2007, -0/+0If the IVR runs on AC power, does it have a pulse?
- mrshll, on 10/12/2007, -0/+0Wow, this is really helpful, I freaking hate those animated voice things.
Metal points to bvgraphix. - ZombieNinja, on 10/12/2007, -0/+0Now this is Friggin' Cool, useful, and awesome.
- a_greer, on 10/12/2007, -0/+0also...just do not do anything, some places still have pulse phones so these systems hae to account for that, just press nothing, you will waiut for a few minutes, but you will have no annoying menus
- a_greer, on 10/12/2007, -0/+0Better way on Sprint: press 1 for english then say "representative" I used to work for a dprint reseller, that is how we would "cut in line" so our custoner didnt sit on hold for 30 min...longest that method ever holds is in my experiance ~3 minutes.
- itzac, on 10/12/2007, -0/+0I'll grant that these systems obviously lack the human touch, but I've never actually had one connect me to the wrong person. Just speak clearly and listen to the options and it'll get right where you need to be. It's not rocket surgery.
- bvgraphix, on 10/12/2007, -0/+0hehe- i also heard yelling obscenities on the phone while in a queue at a lot of companies will actually bump you up in the line. Wether this is true or not im not sure but its sure fun as hell to try!
- hillman, on 10/12/2007, -0/+0TylerDurden0:
To pay for school I work in the call forecasting dep. of a company that does customer service for other companies. Right now they're doing part of customer service for Bell Canada(sat, cellphone, paging) and I guess the overflow calls for intuit or maybe only for one software product. Right now there's only one guy working and he gets like 9 calls a day. But during tax time, there's about 50 agents or more working for Intuit. - adam84a, on 10/12/2007, -0/+0I work at a bank, and in my old position I used to have to call a lot of other banks and credit card companies for information to fix a customer's problem, and I found that a lot of the times that no matter who it is (except for BOA) you can just press #0#0 and it will usually get you to an adviser. But remember that these prompts aren't necessarily there to piss you off (even though I find that hard to believe a lot of the times) the reason they have these is so they can make a half-way intelligent attempt at connecting the customer to the department that can help them. Most companies have a lot of very specialized departments and if you just get through to anyone you will end up being transferred to the correct department (and probably back on hold).... but I still do this whenever I call a big company with a voice prompt system.
- gwjc, on 10/12/2007, -0/+0Hmmmmm hit zero you say.... hmmmmm
- MWWLSE, on 10/12/2007, -0/+0define: "most"
- monkeybabble, on 10/12/2007, -0/+0Just stay on the line and don't press anything. The phone system will assume you are on a rotary phone (I know, I said rotary) and transfer you to someone ASAP. I do it all the time and it always works. I got this advice from someone at a call center.
- RichMan, on 10/12/2007, -0/+0That's cool. Unfortunately, my bank isn't on that list
- SirSid, on 05/27/2009, -0/+0Ddue this is very useful. Thanks
- bvgraphix, on 10/12/2007, -0/+0lol nice- somone should create a walkthrough on cancelling AOL accounts.
- Zerocool82, on 10/12/2007, -0/+0Finally I can close me AOL account. Just joking.
- andyzweb, on 10/12/2007, -0/+0Probbly on Diggnation next week
- andyzweb, on 10/12/2007, -0/+0This...Is amazing...
- keltx, on 10/12/2007, -0/+0Many times if you don't press any buttons at all the system will assume you have a rotary phone and direct you to a person right away. Try it.
- operat0r, on 10/12/2007, -0/+0Now days the trigger happy " 0 " pushers get hung up on by the systems. I see more and more systems say " good bye " then you pulled the " 0 " tactic ..
- micah_, on 10/12/2007, -0/+0Good link. Dugg.
- entropy357, on 10/12/2007, -0/+0The first one I tried DIDNT WORK AT ALL. (Dell 888-560-8324 Hit zero twice) Okay, you hit zero twice, it says "please wait while we connect you.." and you go back to the beginning of THE SAME MENU YOU WERE JUST AT. Wicked friggin helpful. I suspect some or all of the rest of the list is just is useless.
- karamba_kid, on 10/12/2007, -0/+0Site down :(
- Useless, on 10/12/2007, -0/+0just used it for fed ex. Very awesome. All i had to do was say "rep"
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