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- scriptygoddess, on 02/13/2008, -0/+2This is not "downtime" - this is hostIcan having an unreasonably tight restriction on CPU/Memory usage and taking sites down. As well, my issue is more than just that. If this is what they do - then fine - but taking two years worth of cash for hosting - saying they have a "service guarantee: your satisfaction or your money back" and then not sticking to it, is just plain wrong. If you're not happy with your host provider, you should be allowed to leave! (without having to cut a few hundred dollars loss!)
- inactive, on 03/14/2008, -0/+1I have been using Servage for about 3 years. No problems.
- hardcorerikki, on 02/13/2008, -0/+1oversellers. there's more to it than just the ressource usage the op mentions. 110mb lists a number of reasons why oversellers are bad, here
http://www.110mb.com/5reasons.htm
go 110mb (fast and reliable), and unlock the additional features (one-off payment, with no periodic ones required). there you go, quality free hosting for pretty cheap ;P - RLvB, on 02/15/2008, -0/+1"It takes an awful lot -- despite claims here -- to hit those limits."
I don't know about you, but I don't think 1.8% CPU usage is an awful lot.
Also consider that you go around telling people a phpBB with 100 people online should be no problem, yet you suspend people with as few as 5.
"What's more, HostICan has had these policies in effect from Day One! The people who complain that something changed are simply not telling you the truth, and they know it. All HostICan did was improve monitoring of their systems"
That's quite a substantial change, because people weren't subjected to these limits during the 30-day money-back period. The reason you give people a 30-day trial is so they can see whether HostICan is right for them and can support their site, but if they don't get any notice that they're breaking any limits during the trial, they are naturally going to assume that everything is alright. To suddenly subject them to these limits when they had no idea they were breaking them during the trial is a very bad business practice.
"with full advance notice in their community forum"
I was never told I had to watch that forum. I only went there after my site was incapacitated and the support department was ignoring my support tickets.
"As to removing messages from the forums, this is done only for specific reasons that include abusive and/or defamatory conduct, joining under multiple names or spamming the boards. Period."
You expect us to believe that each one of these dozens of threads broke the rules? Haha.
Well, for those who are interested, here is a copy of the merged thread, with all 380 posts intact:
http://gayteenforum.org/stuff/HostICan-deleted-thr ... - Calamire, on 02/13/2008, -0/+1this isn't just about downtime. it's deleting entire threads where people complain, banning people who complain, taking sites down when the logs say the limits were never violated. Stay AWAY!
http://richmond.bbb.org/WWWRoot/Report.aspx?site=8 ... - LeZeb, on 02/15/2008, -0/+1you're not the one Telling the Truth, sorry about that, there is no truth right now about HostIcan Stories, just many people ( just watched their forums) complaining about CPU/Memory restrictions. Users are not massively lying, they just report their experiences. And if you pay 10 bucks/month for a host it need to work at least as well as free hosting... apparently many people are reporting it's not.
Most of them are wondering why their website is suspended with low traffic + wordpress using worldwide used plugins... HostICan only response is to blame the plugins writer , nobody there is trying to investigate which plugin is a problem or why those plugins are working perfectly with other shared hosting service without any issue.
And most importantly no Mea Culpa, nobody recognizing any responsabilities... they're selling a service, they need to provide answers and explanation to dissapointed customers. - smurfz, on 02/13/2008, -1/+2Servage owns k thx
- RLvB, on 02/15/2008, -0/+1My HostICan review:
http://www.besthostratings.com/web-hosting/hostica ... - RLvB, on 02/16/2008, -0/+0DreamHost oversells too; they don't suspend my phpBB when it gets more than 15 visitors at a time. HostICan did. It's a problem with them, not oversellers per se.
- RLvB, on 02/16/2008, -0/+0> Any recommendations other than hostican?
I've been using DreamHost (www.dreamhost.com) ever since I left HostICan. I haven't had any problems there. :) - armedhammer, on 02/15/2008, -0/+0"What's more, HostICan has had these policies in effect from Day One!"
That is not true. During my thirty days money back guarantee I experienced no errors of any kind. Only a few days after that I began getting errors all the time and my blog's traffic went way down. When I contacted support they said to switch to a VPS account and said that if I switched hosts then I would not get my money back. I could not afford VPS. I went with shared because I expected Hostican's service after thirty days to be the same as during those thirty days. Gracious, was I wrong!
"All HostICan did was improve monitoring of their systems -- with full advance notice in their community forum"
Lies again! I saw no such notice, either by email or on Hostican's forum. Show me the thread, if one ever existed. Show me where it warned me that my site might no longer be able to work properly with Hostican!
"simply an appropriate management tool similar to what some other hosts use"
Sorry, when I switched to Bluehost I wasn't getting any errors anymore. Your tool is not similar to theirs in any way.
"As to removing messages from the forums, this is done only for specific reasons that include abusive and/or defamatory conduct, joining under multiple names or spamming the boards."
That guy above me links to a large thread that used to be on Hostican's forum. Looking at a lot of those messages it's quite a claim that so many people experiencing downtime were there merely to cause trouble. I can't find any posts that look like spam or defamatory in there. - RLvB, on 02/16/2008, -0/+0No they won't. They'll pretend you don't exist.
My support tickets, with numbers [#OAZ-785427], [#ZYB-946097], [#YLJ-918943], [#ZTP-624350] and [#FNO-373271], were all confirmed to have been received by the ticket system yet went completely ignored. - tpclicker, on 02/13/2008, -1/+1All web hosts have their down-time. I have found the best option when such occurrences happen, is to contact the support team and they'll tell you what's going on.
- genesteinberg, on 02/14/2008, -1/+1Unfortunately, this is totally not true; in fact some of these complaints are outright lies. The fact of the matter is that, like all shared hosts, HostICan puts a CPU and RAM limit on shared packages, so that one abusive customer can't take over a server and slow it down severely or cause it to crash. Those limits are in the upper-tier of shared systems. It takes an awful lot -- despite claims here -- to hit those limits.
What's more, HostICan has had these policies in effect from Day One! The people who complain that something changed are simply not telling you the truth, and they know it. All HostICan did was improve monitoring of their systems -- with full advance notice in their community forum -- to protect the 99.99% of customers who don't abuse the system. It's not a secret plot to get you to upgrade your service, but simply an appropriate management tool similar to what some other hosts use.
As to removing messages from the forums, this is done only for specific reasons that include abusive and/or defamatory conduct, joining under multiple names or spamming the boards. Period.
Sorry that I have to be the one to tell you the truth, but it appears the truth hurts. - scriptygoddess, on 02/16/2008, -0/+0"Sorry that I have to be the one to tell you the truth, but it appears the truth hurts."
The TRUTH is that no matter what - HostICan has posted a "Service Guarantee" on their site that includes "Your satisfaction or your money back" - and the TRUTH is that they DO NOT HONOR this guarantee. Whether you believe the CPU mystery or not - THE TRUTH is if you host with them and begin to have problems - YOU WILL NOT GET YOUR MONEY BACK. So why not try someone who HONORS their guarantees. HOSTICAN does not.
What I find interesting is that in all the strange unexplainable "HostICan defenders" they all harp on the CPU issue - but no mention of the the fact that HostICan does not do refunds. Ignore the biggest truth?? Maybe, yes the truth does hurt, doesn't it HostICan. - evernerve, on 02/13/2008, -1/+0*****... I have a website hosted with them, but it hadn't received much traffic... I hope I don't get stuck with these issues. As for their statement: "99.9% Uptime Guarantee" - nearly every hosting provider says that. But you've got to understand the TRUE menaning of this. I had one of my websites down and I rang the support. They told me that the 99.9% uptime means that their NETWORK is 99.9% up and running and NOT your website. Doubletalk, but that's how things are. Any recommendations other than hostican?
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