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Surge protector does not void warranty: Sony

blog.wired.com — In response to a previous story on a messageboard about surge protectors voiding PS3's warranty, Sony has confirmed to the contray. Sony will be contacting the customer with the bricked PS3 to resolve the matter and sort out any misunderstandings. Now that's good customer service

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  • coheedcollapse, on 10/29/2007, -5/+100I thought this was pretty obvious from the beginning, but a lot of people here on Digg turn incredibly stupid when console bias is involved. A surge protector does nothing but protect your console, no company in their right mind (no, not even Sony), would put that under a list of objects that void a warranty.
    • JoeDiggsIt, on 10/18/2007, -4/+1That is a great point, but how would they know about a surge protector anyway?
      • BOFH2, on 10/18/2007, -4/+1People who do not fully understand technology think that the second you plug some devices in you are automatically being tracked. Some devices are that way.but the majority are not.
      • coheedcollapse, on 10/18/2007, -0/+5They don't know about anything connected to your console unless you tell them about it. The only thing that they can really figure out is if you've opened it up and broken the warranty stickers. Other than that is pure speculation (which they can't deny you a repair for).

        Keep your info sparse and make sure you never ever tell them anything more than they need to know to help you. I've almost had problems with tech for cleaning my console out with an airduster before.
    • tehpwnrate, on 10/22/2007, -17/+8A DRM rootkit that both installs without your consent and is difficult to remove, while also being easily detected, is a horribly stupid idea; no company in their right mind (no, not even Sony) would put that on "blank" CDs.
    • seraph582, on 10/18/2007, -0/+1agreed. Anyone that believed that is pretty much retarded.
  • Anorhc, on 10/18/2007, -4/+56The main issue was the representative who answered the call. It's a problem in many companies. Simply just hang up and call again to get someone else who *might* be competent enough to help resolve your problem. This is a good move here on Sony's part... regardless of the people who will opt for "They should have done it right the first time" excuse.
    • saleem, on 10/18/2007, -3/+8often its a problem because the first representative has put their notes on your file and so future ones hit a brick wall.
    • Krabid, on 10/18/2007, -0/+23Don't even bother to hang up and call back. Just ask for a supervisor.
      • fohf, on 10/18/2007, -2/+3asking for a supervisor may put them on the defensive and less likely to actually help you. it might be easier to just call back until you get someone nice enough to help you.
        • MarkOfTheDead, on 10/18/2007, -0/+5It's their job to help you, if they get defensive, bitch until they are fired. customer service is just that. If you haven't opened your console or voided the warranty and they're getting defensive they shouldn't be working there to begin with. It's their job to fix what sony ***** up, not to get all personal.
    • Thabor, on 10/18/2007, -0/+7
      In my experience the incompetent reps usually have incompetent supervisors too. I think you have about a 20% chance of getting someone intelligent and responsive at any give support line.
      • cawpin, on 10/18/2007, -0/+3I'll agree with that number. It sounds about right.
      • MarkOfTheDead, on 10/27/2007, -1/+21 in 5 chance of not being ***** over. Awesome.
  • pimpinaintez, on 10/18/2007, -8/+28That is pretty awesome of Sony to get with that individual. You have to admit that generally speaking that would not be the case if you were to mess up a product. Seems like digg+sony message boards=action!
    • MatttK, on 10/19/2007, -9/+5More like Sony is now better at managing their potential PR disasters. Kudos to Sony for responding but this should never have been an issue. Any company would want to stop the spread of misinformation that casts them in a bad light. Why make this a pro or anti Sony thing at all?
  • charlescheese, on 10/19/2007, -10/+41Once again Sony listens. They've been doing a pretty damn good job of listening to their customers lately. Mind you, I am happy they listened and are implementing rumble, but I'm really not happy that I have to wait until next year to get my hands on a new controller. That said, I'm just happy they are continually improving.
    • coheedcollapse, on 10/19/2007, -0/+16I assume the Japanese rumble controller will work on a US controller if you import it. That's what I think I'm going to do. If all else fails and they still haven't implemented the rumble feature in any American PS3 games, at least my PS2 games will have rumble again (as seldomly as I play them).
      • rainergamer, on 10/23/2007, -0/+1You're going to pay $70+ for a controller.
        Ugh. You bitch at Sony for not packing it with the PS3, which wasn't their fault, and also it sucks, and when they finally DO bring it to you, you ***** import it from another country instead of waiting a month or two?
        Way to show your support. Freak with way too much money.
    • Tahiri, on 10/19/2007, -0/+12"I assume the Japanese rumble controller will work on a US controller if you import it"

      It does, Sony has said so
    • bigdoof, on 10/18/2007, -9/+3This isn't really a good case of Sony "listening to their customers." A guy with a broken device was misquoted information and was erroneously denied warranty coverage by a rank CSR. The corporate office corrected this mistake. They didn't change any of their policies due to user pressure. Just a misinformed telephone jockey got the facts wrong.
      • charlescheese, on 10/18/2007, -0/+1Right, but they heard the outcry on the internet and responded immediately to let people know the truth. The old Sony would have just let it go and not responded. I guess what I mean is that they are listening to us. Lower price, check. Rumble, Check. Better online, Check. And the list goes on. The major criticisms of the PS3 are all being addressed in a pretty serious way.
  • puto, on 10/22/2007, -38/+14Never forget the rootkits!
    • santasing, on 10/19/2007, -13/+31Never forget the:
      1. 30% failure rate
      2. The fact that the 3 year warranty covers only RROD, if its anything else, you have to pay. Happened to me.
      3. Paying bloggers and diggers to spread FUD. http://www.webpronews.com/topnews/2006/12/27/payol ...

      ...If you insist on bringing things that have nothing to with gaming into the mix, I could go on and on about Microsoft.
      • bigdoof, on 10/18/2007, -18/+7He's was pointing out that fixing one guy's PS3 problems doesn't automatically wipe away previous practices such as rootkits. What in the world does Microsoft have anything to do with this?
      • mrFREEZE, on 10/18/2007, -13/+5@asntasing

        Aside from Sony's rootkit and their retarded "most people don't even know what rootkits are, why should they care?" response... you don't want to start listing Sony's lies regarding the PS3, do you? Because from what I remember, it is quite long.
      • nilcam, on 10/18/2007, -12/+3Never forget the DRE in the PS2. Or the overheating problems in the original Playstation. It's all relative.
        • mrFREEZE, on 10/18/2007, -7/+1I have to admit though, hardware-wise, the PS3 is a *huge* improvement over the PS2. I had to go through 3 PS2s, a friend of mine went through 4 of them.
        • DarkShroud, on 10/19/2007, -0/+1The OxBox started a few fires, lets not forget that.
  • elithrar, on 10/18/2007, -2/+19Cheap surge protectors can be nothing more than plastic bricks, by the way.
    • Biznarie, on 10/18/2007, -2/+3The cheap ones arent actually surge protectors there power bars. For anyone who does not know a surge protector is usually 50 dolalrs plus and gives you protection and more plugs, a power bar just gives more plugs no protection these are usualy around 10 dollars.
      • highdesi, on 10/18/2007, -0/+1Thats why the 10 dollars "power bars" are called power strip instead of surge protectors? Or am I misinformed or something?
  • briansearles, on 10/18/2007, -6/+26Now that's better customer service. Good customer service wouldn't have made the mistake in the first place.
  • dinobot, on 10/18/2007, -3/+18I wish Microsoft would do the same with the 360s getting the DREs
    • drewbe121212, on 10/18/2007, -8/+3They are fixing the RRoD though.
      • MarkOfTheDead, on 10/19/2007, -2/+6How is being without your console a few weeks due to their engineering flaws fixing it?

        Seems like these days Not being an ***** passes for "fixing it".
      • charlescheese, on 10/19/2007, -0/+3Are they fixing the RROD? I haven't seen any proof of that. I haven't seen any proof that the heat-sink fixed the problem. If they addressed the design flaw, instead of putting a band-aid on their design, I would buy a 360 in a heartbeat. I'm holding out until they shrink the chips, and fix the friggin' problem. I don't understand why after all this time they haven't fixed the design. Other computer manufacturers have stable designs that run just as hot because they are designed properly. I don't see why microsoft can't just fix the damn problem.
  • heystoopid, on 10/18/2007, -23/+2I wonder why ? , with PS# trailing well behind box the Xbox360 and the WII , and the warehouse appears to be full of unsold units gathering dust on the shelves still !
    What price stupidity indeed ?
  • gridbread, on 10/24/2007, -3/+18I'd be surprised if this positive Sony article (WOW AMAZING) gets a decent amount of diggs.
    I'm sure the original article that bashed Sony will still have the most, knowing this user base.
  • teamparadox, on 10/18/2007, -20/+3This does nothing to make up for Sony's 3 year debacle and absolute unwillingness to replace any PS2 out of warranty that suffered from the incredibly common DDE. Just as common if not more so then the 360 RROD. Even when the PS2's were in warranty it could cost $60 and take 6 months.

    Let us also not forget rootkits, DVD and Blu-Ray players that stop working from DRM and god knows what else
    • geartype2, on 10/18/2007, -1/+8get a life.
    • jer2eydevil88, on 10/18/2007, -2/+4Give them a break, its not everyday they do something right.
    • daveruiz, on 10/18/2007, -2/+1so wait, you're mad cause sony would not give you a new console after it was already of of warranty from some "incredibly common" DDE which you have done personal studies to show they are more common than the 360's red rings? is this right? because this is what i am getting from your retarded...umm, i mean, intellectually factual scientifically made comment.
    • PleaseJustDie, on 10/18/2007, -0/+2I had a ps2 that had a DDE, I had it for 2 years then it happend, I spent 50 bucks bought a new laser, spent 15 minutes installing it and then used it for 3 more years. seriously, probably would have cost that much just to ship the damn thing to them for repairs even if it was covered by warranty and I wouldn't have been playing it again in 2 days. Its not that hard to replace, a monkey with a 5 dollar computer repair screwdriver kit can do it.
      • theaceoffire, on 10/18/2007, -0/+5Sure the screwdriver is $5, but the cost in bananas is exorbitant.
    • CReyes4182, on 10/18/2007, -0/+3You know.. the 360 has a serious DRE problem too. Except this is caused by the shoty drive that scratches the hell out of the discs. Everyone is too worried about RRoD that this problem hasn't been getting enough attention.
    • HappyScrappy, on 10/18/2007, -0/+5*****.

      There's no comparison. Of the dozen people I know who have 360s, only two HAVEN'T had their 360 die, and the oldest unit is only 2 years old! Mine has died twice! Of the over a dozen people I know who have PS2s, none had DREs.

      Look at it another way. MS write down $1B to cover repairs to 360s for RRoD (the 3 year warranty extension). At the time they did this, there were less than 10M 360s in the field. So, let's say it costs $200 to fix a 360 (this is probably high, but we'll run with it). That means MS expects to repair 5M 360s for the RRoD under the 3 year warranty.

      That means MS expects at least 50% of 360s in place at the time to die due to the RRoD.

      Are you seriously trying ot tell me over 50% of PS2s died in the first 3 years of existence?

      You're way way off.

      And the BluRay players which stopped working with the new DRM (which IS shameful) are from LG and Samsung, not Sony.
  • pixelwerx, on 10/18/2007, -15/+9Good customer service would have been solving the customer's problem when he first contacted Sony tech support.

    This is called damage control.
    • bingobongony, on 10/18/2007, -5/+5Apple does this ALL THE TIME. Yet I bet you ejaculate every time there is a story about how they FINALLY did what they should have done.
      • MarkOfTheDead, on 10/29/2007, -1/+3Where does he say anything about Apple?
        • bingobongony, on 10/29/2007, -2/+3He is on Digg. Hence, I took an educated guess that he was an Applefanboy. I stand about a 855 chance of being right.

          Regardless...EVERY company has isolated incidents where a customer complain was not rectified correctly the first time and is corrected later. Trying to Bash Sony for this is asinine either way. (Apple just happens to do this a lot.)
  • mikes1, on 10/18/2007, -15/+6No, this is not good customer service.

    With good customer service, the issue wouldn't have occurred in the first place.

    This is good public relations.
    • bingobongony, on 10/24/2007, -3/+6Find me one company that hasn't had an isolated incident like this.

      Apple has them all the time. Yet they get praised on Digg every tome they FINALLY (sometimes after MONTHS) do the right thing.
      • MarkOfTheDead, on 10/24/2007, -1/+2Dude everyone on digg isn't blowing Apple.

        Saying Apple hasn't done the same thing doesn't make Sony look better, it just makes me glad I didn't save my money for an exploding Macbook.
  • Pic0, on 10/18/2007, -4/+6apple did this to one guy a while ago... kept giving him broken laptops finally he emailed jobs and he got an ipod out of it... ?

    the fact that you have to go through so much stress to finally get good customer service is *****. it is like someone punching you in the balls 50 times then giving you an ice pack and pain meds then saying they are a nice guy
    • santasing, on 10/18/2007, -2/+5Exaggerating much! He called Sony, some rep told him something that's not true. The rep did in fact take the PS3 to be under warranty. Instead of talking to a sup, this guy goes on a rant on a message board. If he had talked to a sup, this would not have happened in the first place.
      • highdesi, on 10/18/2007, -1/+0Yes.. people just assume too much right? What about rep? Isn't he trained to ask supervisor so he doesn't pull ***** out of this mouth when he doesn't know something?
  • lrhunt, on 10/18/2007, -13/+3From Sony Warranty:
    (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (F) HAS HAD THE WARRANTY SEAL ON THE PS3TM SYSTEM ALTERED, DEFACED, OR REMOVED. THIS WARRANTY DOES NOT COVER CONSUMABLES (SUCH AS BATTERIES) OR PRODUCTS SOLD "AS IS" OR WITH ALL FAULTS. THIS WARRANTY SHALL ALSO BE VOIDABLE BY SCEA IF (1) SCEA REASONABLY BELIEVES THAT THE PS3TM SYSTEM HAS BEEN USED IN A MANNER THAT WOULD VIOLATE THE TERMS AND CONDITIONS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE; OR (2) THE PRODUCT IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES). YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD PARTY PRODUCTS. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
    • curiousgrge, on 10/18/2007, -5/+2Dugg down for shouting. :)
    • mrFREEZE, on 10/18/2007, -5/+3Subsection 2 actually does list "non-licensed power supply devices". Oops.
      • ryan899, on 10/18/2007, -1/+5I wouldn't consider a power strip a "power supply".
      • coheedcollapse, on 10/18/2007, -1/+4I agree with ryan. A Power strip is in no way a power supply unless it includes some source of power. If you have a surge protector/Uninterruptible power supply combo, you might want to leave that out if you call Sony tech support, though.
  • IllBeBack, on 10/18/2007, -13/+12"Now that's good customer service"
    No it is not. It is simply damage control and nothing else.
  • naonao, on 10/18/2007, -9/+3First time I've ever seen Sony have good customer service. And IllBeBack is right, it is not good customer service, it is just damage control, if this situation had not been publicized Sony would have laughed in his face.
  • ganomex, on 10/18/2007, -11/+6i call them covering there ass
  • shinythingy, on 10/19/2007, -3/+14shame this won't get half as many diggs as the other story
  • ShadowXOR, on 10/18/2007, -7/+8An employee screwed up. The only reason Sony acts so nice about this now is because they lost a class-action lawsuit over warranty issues with the PS2. They were HORRIBLE before the lawsuit. Now they are mediocre at best. Nintendo has a NO dead pixel policy, if you have even one you can return it. Sony has something ridiculous like your PSP must have six dead pixels before it can be returned.
    • mrFREEZE, on 10/18/2007, -5/+2Does anyone who own a PSP know the actual number for dead pixels before you can return one? I believe it's listed in the warranty booklet.

      My sister had two dead pixels on her DS and she got a new one. THAT is good customer service.
      • MarkOfTheDead, on 10/18/2007, -0/+4Nintendo doesn't ***** with people and tire them out. They understand the rule of ten. Every 10 good experiences = 1 new guaranteed customer, every 1 bad experience is a loss of 10 potential customers.
    • skyfire1, on 10/18/2007, -3/+1That's because nintendo is rich
      • mrFREEZE, on 10/18/2007, -0/+2And what, Sony Corporation is "poor"?
    • rainergamer, on 10/23/2007, -0/+1Luckily for me, I've had my PSP since they came out and haven't had a dead pixel yet.
  • lrhunt, on 10/18/2007, -2/+8And, Xbox 360 Warranty:
    E. EXCLUSIONS FROM LIMITED WARRANTY

    This Limited Warranty shall not apply and Microsoft has no liability under this Limited Warranty if the Xbox Product:

    is used with products not sold or licensed by Microsoft (including, but not limited to, non-licensed games and game enhancement devices, adaptors and power supply sources) or which are otherwise incompatible;
    is used for commercial purposes (including rental or lease);
    is modified or tampered with;
    is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to defective materials or workmanship;
    It's in bot of them so really they could get you for it. amazing that it's actually in there?
    • highdesi, on 10/18/2007, -0/+0Has anyone really gotten a bricked xbox because of power source?
    • alexkorova, on 10/18/2007, -0/+3"is damaged by Acts of God"

      How ***** is that, you get back to your lair after fighting Thor and God got pissed of because you cheated at poker last night so he decides to give your Xbox a nice bashing and it's not covered by the warranty.
  • insomniac8400, on 10/23/2007, -16/+2Trying to scam customers, than pulling a 180 to prevent further PR damage isn't good customer service.
  • Christbait, on 10/18/2007, -8/+4"Now that's good customer service"

    That shouldn't be "Good" customer service, it should be mandatory customer service as expected from any well-known corporation.

    Now if only Sony would be so kind and sort out my ***** mobile phone without pointing fingers everywhere.
  • Juntistik, on 10/18/2007, -9/+1Buried because submitter is spamming other articles with his.
  • gridbread, on 10/18/2007, -4/+2When it comes down to debate relevant to console discussion these "Now that's good customer service" comments merely come down to opinion.
    Discussing things like that, even for any console it's best to discard the negative, especially if a positive exists, definitely when in an atmosphere of extreme bias.
    So thanks but no thanks.
    I could imagine a similar scenario easily happening for the 360 and the Sony response instantly being "JUST DAMAGE CONTROL"
    This is no different.
  • BenSerwa, on 10/18/2007, -1/+3I'm glad Sony is starting to work on their customer service. It's just one of the many things they need to fix though.
  • 2501, on 10/18/2007, -4/+1read your user manual and warranty information. This has been a valid issue since the days of the original Playstation and Xbox. Use of any other hardware than that approved by the manufacturer "technically" invalidates your warranty. Buried for redundant information
  • mightygecko, on 10/18/2007, -7/+3Whats with the digg down conspiracy for any comment that says this is just damage control by Sony? That's all this is! One would almost think that there's a corporate PR campaign at work within the Digg comment system...
  • mightygecko, on 10/18/2007, -7/+1Whats with the digg down conspiracy for any comment that says this is just damage control by Sony? That's all this is! One would almost think that there's a corporate PR campaign at work within the Digg comment system...
  • mightygecko, on 10/18/2007, -7/+1Whats with the digg down conspiracy for any comment that says this is just damage control by Sony? That's all this is! One would almost think that there's a corporate PR campaign at work within the Digg comment system...
  • SlipstreamLucas, on 10/21/2007, -1/+6Digg is like ghost busters.
    no tech problem to big or too small that can't be solved by a horde of nerds letting their keyboard fueled angst be known !

    this guy will feel like a bit of a dick when sony contacts him and he has to tell them that his PS3 is already actually fixed because he ended up telling the guy that when he had a closer look it "wasn't" plugged into a surge protector after all.

    always nice to see digg fueled action by big company's though
    • bingobongony, on 10/18/2007, -1/+4Seriously...if you think that Digg had ANYTHING to do with this, you need to remove yourself from society. I mean, I know you have already done that mentally. But I mean physically.

      Sony does not give a ***** what a website that is completely UNKNOWN by over 99.9% of hte coutnry thinks.
  • SystmBetatester, on 10/18/2007, -3/+2good customer support is increasing the warranty 3 years... no wait. fixing it when they first called. yea that one. with addition to the first condition...
  • Dracusis, on 10/18/2007, -1/+6Truspector's witty repertoire seems oddly absent now...
  • Midnitte, on 10/18/2007, -7/+0Good customer service doesnt make up for the price imo :(
  • bingobongony, on 10/18/2007, -0/+5If this guy had just spoken to a new person, preferably a supervisor, it would have been cleared up earlier. Instead, after getting bad information from one bad employee, he chose to whine litke a little bitch to a website.
  • repete, on 10/18/2007, -5/+0Guess Al-Qaeda in Iraq needed some of these.
  • henhanson, on 10/29/2007, -1/+2Thank you Sony!
    They should provide their hardcore gamers fans with this facility.
  • UncleCrapper, on 10/18/2007, -0/+4There was never an issue to begin with as Sony is not the arbiter of the validity of your warranty. Federal law stipulates that third party parts or accessories do not invalidate a warranty unless they are the source of the fault. In any event, under the terms of the Magnuson-Moss Warranty act the onus is on Sony to prove that the power bar in question actually damaged the PS3. Sony does not have the right to simply cancel your warranty out of hand.
  • HappyScrappy, on 10/21/2007, -0/+6When I called to report my PS3 broken, Sony did ask me if it was plugged into a power strip, and if it was, to move it to a wall plug and try it again. I said my unit was plugged into a power strip, but I had moved it to the wall plug and it still failed.

    And that was it, they replaced my PS3.

    I think this guy misunderstood what was going on. He probably refused to plug it directly into the wall and so Sony said "we're not going to replace it until you try it and make sure that isn't the problem".
  • PSWiiGamer, on 10/21/2007, -1/+3The guy who claimed that customer service said surge protecter voids the PS3
    was obviously a 360 fanboy trying to make Sony look bad.
  • Topher06, on 10/21/2007, -0/+1Sometimes (rarely) tech support guys have an independent thought, it is possible that someone at Sony support made the statement rather then reading from his prepared knowledge base responses. So the moral of the story is rather then running to Digg about it, maybe get a second opinion. It could also be that Sony tech support are just not experienced at handling PS3 failures, unlike the pro's at Microsoft with the Xbox360.
  • emcelettronica, on 10/21/2007, -2/+1Make Yourself a good surge protection
    http://www.digg.com/hardware/Your_hairdryer_spikes ...
  • DARKRAYNE70, on 10/21/2007, -1/+0OK TODAY I MADE 4 CALLS TO SONY ON A RETURNED PSP AFTER USING THE PSP 5 TIMES IT CEASED TO FUNCTION AFTER BORMAL USE .. IT WOULDNT EVEN BOOT.. I SENT IT BACK PER THERE INSTRUCTIONS.. I SENT A RECEIPT FROM CIRCUT CITY THAT THEY HAND WROTE ON THERE LETTERHEAD DUE TO THE INK ON THE ORIGINAL RECIPET WEARING OFF.. CIRCUT CITY STATED THAT THEY HAD never had an issue with a company not accepting the receipt .. well sony wont acept it .. and they wont accept the original as the ink is worn off... and i paid cash!!! so they said too bad so sad.. we wont honor your warrenty!!!... circuit city called them .. and tried to work it out.. and they got no results.. now sony has to ,mail the broken one back and circuit city is trying to take care of it.. but i could be out over 600.00 .. so i dont buy that they have gotten better. and whats worse is another retailer warned us... that they would give us a hard time .//// they even told us dont buy anther one for your son from us until you see how this plays out as they will do all they can to not honor the warrenty... isnt that nice!!!. .i think ill buy a 360 this christmas.. absoulty rediculous..
    • Anorhc, on 10/21/2007, -0/+1Shut the ***** up you idiot. No one cares about your problem.
      • DARKRAYNE70, on 10/23/2007, -1/+0you shut the ***** up... this is a forum .. and i got my issue resolved with a huge box of free ***** from sony
  • DARKRAYNE70, on 10/23/2007, -0/+0well i got my issue resolved with a new psp and a huge box of free stuff from sony.. if cust serv wont solve your issue .. then go up the food chain i used the net to locate the number for the company headquarters and spoke to the presidents office and they resolved my issue.. i am grateful .. and the free stuff games etc are cool too.. never deal with pee ons... always go up the ladder if a company is unwilling to do whats right. it usually works.
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