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111 Comments
- coheedcollapse, on 10/29/2007, -5/+100I thought this was pretty obvious from the beginning, but a lot of people here on Digg turn incredibly stupid when console bias is involved. A surge protector does nothing but protect your console, no company in their right mind (no, not even Sony), would put that under a list of objects that void a warranty.
- TangentThought, on 10/18/2007, -4/+56The main issue was the representative who answered the call. It's a problem in many companies. Simply just hang up and call again to get someone else who *might* be competent enough to help resolve your problem. This is a good move here on Sony's part... regardless of the people who will opt for "They should have done it right the first time" excuse.
- charlescheese, on 10/19/2007, -10/+41Once again Sony listens. They've been doing a pretty damn good job of listening to their customers lately. Mind you, I am happy they listened and are implementing rumble, but I'm really not happy that I have to wait until next year to get my hands on a new controller. That said, I'm just happy they are continually improving.
- Krabid, on 10/18/2007, -0/+23Don't even bother to hang up and call back. Just ask for a supervisor.
- briansearles, on 10/18/2007, -6/+26Now that's better customer service. Good customer service wouldn't have made the mistake in the first place.
- pimpinaintez, on 10/18/2007, -8/+28That is pretty awesome of Sony to get with that individual. You have to admit that generally speaking that would not be the case if you were to mess up a product. Seems like digg+sony message boards=action!
- santasing, on 10/19/2007, -13/+31Never forget the:
1. 30% failure rate
2. The fact that the 3 year warranty covers only RROD, if its anything else, you have to pay. Happened to me.
3. Paying bloggers and diggers to spread FUD. http://www.webpronews.com/topnews/2006/12/27/payol ...
...If you insist on bringing things that have nothing to with gaming into the mix, I could go on and on about Microsoft. - elithrar, on 10/18/2007, -2/+19Cheap surge protectors can be nothing more than plastic bricks, by the way.
- coheedcollapse, on 10/19/2007, -0/+16I assume the Japanese rumble controller will work on a US controller if you import it. That's what I think I'm going to do. If all else fails and they still haven't implemented the rumble feature in any American PS3 games, at least my PS2 games will have rumble again (as seldomly as I play them).
- gridbread, on 10/24/2007, -3/+18I'd be surprised if this positive Sony article (WOW AMAZING) gets a decent amount of diggs.
I'm sure the original article that bashed Sony will still have the most, knowing this user base. - dinobot, on 10/18/2007, -3/+18I wish Microsoft would do the same with the 360s getting the DREs
- inactive, on 10/19/2007, -0/+12"I assume the Japanese rumble controller will work on a US controller if you import it"
It does, Sony has said so - shinythingy, on 10/19/2007, -3/+14shame this won't get half as many diggs as the other story
- opiestana, on 10/19/2007, -1/+12When did Mississippi get the internet?
- shinythingy, on 10/19/2007, -1/+10MS and nintendo are no different
- geartype2, on 10/18/2007, -1/+8get a life.
- Thabor, on 10/18/2007, -0/+7
In my experience the incompetent reps usually have incompetent supervisors too. I think you have about a 20% chance of getting someone intelligent and responsive at any give support line. - HappyScrappy, on 10/21/2007, -0/+6When I called to report my PS3 broken, Sony did ask me if it was plugged into a power strip, and if it was, to move it to a wall plug and try it again. I said my unit was plugged into a power strip, but I had moved it to the wall plug and it still failed.
And that was it, they replaced my PS3.
I think this guy misunderstood what was going on. He probably refused to plug it directly into the wall and so Sony said "we're not going to replace it until you try it and make sure that isn't the problem". - santasing, on 10/18/2007, -0/+6It has over 1600 Diggs
- lrhunt, on 10/18/2007, -2/+8And, Xbox 360 Warranty:
E. EXCLUSIONS FROM LIMITED WARRANTY
This Limited Warranty shall not apply and Microsoft has no liability under this Limited Warranty if the Xbox Product:
is used with products not sold or licensed by Microsoft (including, but not limited to, non-licensed games and game enhancement devices, adaptors and power supply sources) or which are otherwise incompatible;
is used for commercial purposes (including rental or lease);
is modified or tampered with;
is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to defective materials or workmanship;
It's in bot of them so really they could get you for it. amazing that it's actually in there? - coheedcollapse, on 10/18/2007, -0/+5They don't know about anything connected to your console unless you tell them about it. The only thing that they can really figure out is if you've opened it up and broken the warranty stickers. Other than that is pure speculation (which they can't deny you a repair for).
Keep your info sparse and make sure you never ever tell them anything more than they need to know to help you. I've almost had problems with tech for cleaning my console out with an airduster before. - theaceoffire, on 10/18/2007, -0/+5Sure the screwdriver is $5, but the cost in bananas is exorbitant.
- MarkOfTheDead, on 10/18/2007, -0/+5It's their job to help you, if they get defensive, bitch until they are fired. customer service is just that. If you haven't opened your console or voided the warranty and they're getting defensive they shouldn't be working there to begin with. It's their job to fix what sony ***** up, not to get all personal.
- SlipstreamLucas, on 10/21/2007, -1/+6Digg is like ghost busters.
no tech problem to big or too small that can't be solved by a horde of nerds letting their keyboard fueled angst be known !
this guy will feel like a bit of a dick when sony contacts him and he has to tell them that his PS3 is already actually fixed because he ended up telling the guy that when he had a closer look it "wasn't" plugged into a surge protector after all.
always nice to see digg fueled action by big company's though - inactive, on 10/18/2007, -0/+5If this guy had just spoken to a new person, preferably a supervisor, it would have been cleared up earlier. Instead, after getting bad information from one bad employee, he chose to whine litke a little bitch to a website.
- saleem, on 10/18/2007, -3/+8often its a problem because the first representative has put their notes on your file and so future ones hit a brick wall.
- Dracusis, on 10/18/2007, -1/+6Truspector's witty repertoire seems oddly absent now...
- HappyScrappy, on 10/18/2007, -0/+5*****.
There's no comparison. Of the dozen people I know who have 360s, only two HAVEN'T had their 360 die, and the oldest unit is only 2 years old! Mine has died twice! Of the over a dozen people I know who have PS2s, none had DREs.
Look at it another way. MS write down $1B to cover repairs to 360s for RRoD (the 3 year warranty extension). At the time they did this, there were less than 10M 360s in the field. So, let's say it costs $200 to fix a 360 (this is probably high, but we'll run with it). That means MS expects to repair 5M 360s for the RRoD under the 3 year warranty.
That means MS expects at least 50% of 360s in place at the time to die due to the RRoD.
Are you seriously trying ot tell me over 50% of PS2s died in the first 3 years of existence?
You're way way off.
And the BluRay players which stopped working with the new DRM (which IS shameful) are from LG and Samsung, not Sony. - MarkOfTheDead, on 10/19/2007, -2/+6How is being without your console a few weeks due to their engineering flaws fixing it?
Seems like these days Not being an ***** passes for "fixing it". - MarkOfTheDead, on 10/18/2007, -0/+4Nintendo doesn't ***** with people and tire them out. They understand the rule of ten. Every 10 good experiences = 1 new guaranteed customer, every 1 bad experience is a loss of 10 potential customers.
- UncleCrapper, on 10/18/2007, -0/+4There was never an issue to begin with as Sony is not the arbiter of the validity of your warranty. Federal law stipulates that third party parts or accessories do not invalidate a warranty unless they are the source of the fault. In any event, under the terms of the Magnuson-Moss Warranty act the onus is on Sony to prove that the power bar in question actually damaged the PS3. Sony does not have the right to simply cancel your warranty out of hand.
- ryan899, on 10/18/2007, -1/+5I wouldn't consider a power strip a "power supply".
- inactive, on 10/24/2007, -3/+6Find me one company that hasn't had an isolated incident like this.
Apple has them all the time. Yet they get praised on Digg every tome they FINALLY (sometimes after MONTHS) do the right thing. - charlescheese, on 10/18/2007, -0/+3LOL!!!!
- santasing, on 10/18/2007, -2/+5Exaggerating much! He called Sony, some rep told him something that's not true. The rep did in fact take the PS3 to be under warranty. Instead of talking to a sup, this guy goes on a rant on a message board. If he had talked to a sup, this would not have happened in the first place.
- alexkorova, on 10/18/2007, -0/+3"is damaged by Acts of God"
How ***** is that, you get back to your lair after fighting Thor and God got pissed of because you cheated at poker last night so he decides to give your Xbox a nice bashing and it's not covered by the warranty. - cawpin, on 10/18/2007, -0/+3I'll agree with that number. It sounds about right.
- coheedcollapse, on 10/18/2007, -1/+4I agree with ryan. A Power strip is in no way a power supply unless it includes some source of power. If you have a surge protector/Uninterruptible power supply combo, you might want to leave that out if you call Sony tech support, though.
- jedi924, on 10/19/2007, -1/+4Whoa! Nintendo has never lied, they are always 100% truthful. Now I'm going to go back to playing my copy of Smash Bros Brawl I got when the Wii launched.
/sarcasm - CReyes4182, on 10/18/2007, -0/+3You know.. the 360 has a serious DRE problem too. Except this is caused by the shoty drive that scratches the hell out of the discs. Everyone is too worried about RRoD that this problem hasn't been getting enough attention.
- charlescheese, on 10/19/2007, -0/+3Are they fixing the RROD? I haven't seen any proof of that. I haven't seen any proof that the heat-sink fixed the problem. If they addressed the design flaw, instead of putting a band-aid on their design, I would buy a 360 in a heartbeat. I'm holding out until they shrink the chips, and fix the friggin' problem. I don't understand why after all this time they haven't fixed the design. Other computer manufacturers have stable designs that run just as hot because they are designed properly. I don't see why microsoft can't just fix the damn problem.
- santasing, on 10/18/2007, -0/+3Ahem... http://digg.com/playstation_3/PS3_warranty_voided_ ...
- inactive, on 10/18/2007, -1/+4Seriously...if you think that Digg had ANYTHING to do with this, you need to remove yourself from society. I mean, I know you have already done that mentally. But I mean physically.
Sony does not give a ***** what a website that is completely UNKNOWN by over 99.9% of hte coutnry thinks. - PleaseJustDie, on 10/18/2007, -0/+2I had a ps2 that had a DDE, I had it for 2 years then it happend, I spent 50 bucks bought a new laser, spent 15 minutes installing it and then used it for 3 more years. seriously, probably would have cost that much just to ship the damn thing to them for repairs even if it was covered by warranty and I wouldn't have been playing it again in 2 days. Its not that hard to replace, a monkey with a 5 dollar computer repair screwdriver kit can do it.
- inactive, on 10/18/2007, -0/+2And what, Sony Corporation is "poor"?
- PSWiiGamer, on 10/21/2007, -1/+3The guy who claimed that customer service said surge protecter voids the PS3
was obviously a 360 fanboy trying to make Sony look bad. - MarkOfTheDead, on 10/29/2007, -1/+3Where does he say anything about Apple?
- BenSerwa, on 10/18/2007, -1/+3I'm glad Sony is starting to work on their customer service. It's just one of the many things they need to fix though.
- Pic0, on 10/18/2007, -4/+6apple did this to one guy a while ago... kept giving him broken laptops finally he emailed jobs and he got an ipod out of it... ?
the fact that you have to go through so much stress to finally get good customer service is *****. it is like someone punching you in the balls 50 times then giving you an ice pack and pain meds then saying they are a nice guy - jer2eydevil88, on 10/18/2007, -2/+4Give them a break, its not everyday they do something right.
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