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- Insomniac33, on 10/20/2007, -13/+180I bet if you say that is wasn't plugged into a surge protector, Sony comes back with, "We only cover items plugged into high-quality surge protectors." I wouldn't put it past them.
- Verven, on 10/20/2007, -22/+132You invest $600 in a piece of electronic equipment. You're a careful guy, so you surge protect it. I mean, you just spent $600, why wouldn't you? Now give Sony another $150. Lord knows they need it after all the money they're losing on the damn thing.
- carpespasm, on 10/18/2007, -6/+97it's a ***** policy no matter who's doing it, but unless they can prove that the surge protector broke the system, I'd say that voiding a warranty on a 600 dollar system that's struggling to get customer support already isn't a good idea.
- ravage86, on 10/20/2007, -1/+85I guess all PS3s have voided warranties then, we all have the power company's surge protectors to thank for that.
- shinythingy, on 10/20/2007, -21/+98Actually this applies for many electrical goods (NOT ALL) but seeing as in this case its SONY people will say, ***** it they started it.
- truspector, on 10/21/2007, -43/+120I see Sony's up to their old tricks again.
- Danjak, on 10/17/2007, -1/+71************
I'm the guy who wrote this. It's 100% true... but that said, I do *not* think this is Sony's policy. I think I just got a jerk of a tech support guy. There's more to the story that you can see at the source site. Sony did actually cover this under warranty once I "double-checked" and told the guy I was mistaken, that it was actually plugged into the wall. But still, the whole thing pissed me off. I bet this guy tells people that all the time and has likely screwed several people out of their warranties.
I just wanted to give a head's up for other people not to fall into this trap. >:( - ForlornHope, on 10/20/2007, -3/+68"You didn't protect your electronics? You probably had a power surge, and your warranty is void. But we can fix it for $150..."
- tavisjohn, on 10/20/2007, -0/+62Only talk about the device in question. Never talk abou tany extras or anything.
And if they ask, the answer is, "No I did not do that." or "No I do not have that". - notthemama, on 10/17/2007, -9/+47Sony has a tradition of doing this with all their products, not just their consoles. In addition, there was a recent link about them charging $79 for a screw for the console.
I don't know about the xbox, but I haven't heard anything like this with the WII. - Danjak, on 10/17/2007, -0/+37I actually thought I *was* being political about it. The guy was trying to pin me in to a situation where my warranty would be voided because it was a power surge and hence an act of God. I immediately tried to cut that line of questioning out by saying 1) I didn't have a power surge and 2) even if I did, my electronics are protected by a surge protector. It didn't even occur to me that they'd tried to screw me over like that.
Sure, in hindsight, I should have just said, "Nope... no power surges in my area," and obviously that's what I'll say next time. But I don't think I was "dumb" for saying what I said. - dbalaski, on 10/18/2007, -0/+37This doesn't sound right ...
I've heard sony is a bit tough on warranty issues , but this is ridiculous ....
If it is actually true story, then the key is to raise the issue higher -- ask to speak to supervisor and demand to see that statement in the warranty where a surge protector voids it. Most likely, this was an idiot telephone rep (if it was a true story ) - cbdgr, on 10/17/2007, -3/+39deja vu? first was xbox, now ps3
http://www.destructoid.com/could-surge-protectors- ... - insomniac8400, on 10/17/2007, -6/+41What evidence do you have this applies to other electronics? If a company was worried about power, they should mandate a high quality ups to ensure clean power. Mandating a bare socket to keep a warranty is ridiculous.
- drizzlelicious, on 10/18/2007, -1/+34The original thread: http://boardsus.playstation.com/playstation/board/ ...
He eventually got his warranty back by telling the service rep he didn't look hard enough, and that "it *is* actually plugged into the wall." - Harq, on 10/17/2007, -7/+39Unfortunate, but true =(
http://www.us.playstation.com/Support/PS3/Warranti ...
"THIS WARRANTY SHALL ALSO BE VOIDABLE BY SCEA IF (1) SCEA REASONABLY BELIEVES THAT THE PS3TM SYSTEM HAS BEEN USED IN A MANNER THAT WOULD VIOLATE THE TERMS AND CONDITIONS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE; OR (2) THE PRODUCT IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA ------------(INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES)--------------. YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD PARTY PRODUCTS. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE." - evansls, on 10/17/2007, -0/+29When my XBOX 360 bricked last March, the 360 support tech on the phone asked me if it was plugged into a surge protector. I said yes and I was told to unplug it... but there was no discussion about voided warranty... perhaps they had bigger things to worry about? *cough* 3 rings of death *cough* Anyway, the support tech said the power supply to the 360 is already a surge protector. I had no idea it was and so now I plug it in my standard wall outlet.
Is the power supply to the PS3 a surge protector, too? - KibibyteBrain, on 10/17/2007, -13/+39Maybe, but this guy as dumb. Never tell the support people "Well, my product was acting buggy, so I performed some abusive action to it like unplugging it at random to resolve it." Sure, its Sony's fault for making a product that freezes up, but you still have to have some semblance of politics when discussing the issue. Just tell them what they need to know, that it doesn't work anymore. Don't give them any excuse not to fix it for you. This goes for anything of the sort.
- Jhiaxuz, on 10/17/2007, -1/+26I'd hate to hear the reason (excuse) they would give if you did not use a surge protector.
"We're sorry, but our warranty states that you are responsible for knowing when a surge will happen. Give us more money." - karolgajda, on 10/17/2007, -8/+32My PSP bricked during an update (SONY update not homebrew) a year ago. I followed their instructions to a T. They wanted $90 to fix it. I didn't pay it. ***** SONY.
- Fox318, on 10/20/2007, -4/+25Can Sony's public relations get anything right.
I mean... Sony should try and not look like the big bad wolf. - InfiniteNothing, on 10/20/2007, -0/+19Well, now we are all warned. If asked, lie.
- xsidekick409, on 10/17/2007, -6/+25Or, you are a high school or college student who can't just throw money into the air for all to grab and spent a few months saving up for your lovely PS3, and now its broken and voided because of a ludicrous policy.
- CyberSkull, on 10/17/2007, -4/+22This is *exactly* the ***** they would pull if he didn't use a protector.
- coheedcollapse, on 10/17/2007, -1/+191) Power supply devices are different from surge protectors.
2) If one customer support tech gives you ***** about it, call back in and get another. Although I've had only good experiences with Sony customer support (One woman actually let me send in my PS2 for free repair even though I had admitted that I'd opened it up...I know - stupid on my part.) A lot of things decide if you get your replacement or not - one of those things is how much of a jerk your customer support rep is. - CyberSkull, on 10/18/2007, -6/+24That's because Nintendo has a really great customer service department. My clear GBA had a dead pixel on it and bam, new one in the mail. My DS Lite's screen detached itself somehow, and they sent me a new one.
- dvsbastard, on 10/17/2007, -1/+17Sure I understand the need for conditional warranty, but with something so petty, why the hell don't they just fix it?!
The cost of repairs will pale in significance to the cost as a result of bad publicity... Morons... - frsrblch, on 10/17/2007, -2/+18You shouldn't have to worry about customer service trying to void your warranty, they're supposed to be there to help you. If this is how they handle their customers, I think I would prefer to remain not being one.
- gcnaddict, on 10/17/2007, -3/+19Hard to do when you *are* the big bad wolf.
- Renton, on 10/18/2007, -2/+18There was that whole thing with the "Disk Read Error" that affected a large amount of PS2s at launch. According to Sony, it somehow wasn't their fault.
But it wasn't anything a lawsuit couldn't fix. - s1mph0ny, on 10/17/2007, -0/+15It's stupid that they would void a warranty for using one. Since the use of a surge protector actually would protect the console, using one is the logical thing to do. It's nice to hear what the proper response is, but it's not obvious.
- LordVance, on 10/17/2007, -4/+18Yes, you are a moron for knowing that Sony would have some ***** rule against surge protector...
Did you know that by posting in this thread any future Sony products you purchase will have voided warranties as well? Did ya? Yea - thats in the ***** up fine print too... Moron. - satanatnmtedu, on 10/17/2007, -2/+16Most warranties apply only to the original owner. It is common practice.
- nreynolds, on 10/17/2007, -4/+18microsoft does this, I know. But it's stupid to get caught for it. Just TELL THEM you don't use one.
- cultist667, on 10/20/2007, -2/+16Who else thinks if would of said no the rep would of said "you should of had a surge protector."
- hawarkarem, on 10/17/2007, -3/+16feels like a freakin courtroom with Sony. everything we do or say is twisted up. which is why im never purchasing anything from Sony again..there plenty of better alternatives.
- DarkFactor, on 10/17/2007, -1/+14Whoever he was talking to was just stupid. My system died on me about a month ago and when he asked me if I had a surge I mentioned that it was plugged into a 1500va UPS. I exchanged the unit just fine. However my issue was different.
- skinrock, on 10/20/2007, -1/+13That's not a really good point you're trying to make.
- Danjak, on 10/17/2007, -0/+12It's a true story, as I'm the writer. But that said, I think you're right - I think the guy was just being a jerk. Several people on the Sony forum have since called Sony about this and were all told that, no, surge protectors do not void the warranty. I think the guy was trying to pull a fast one on me....
- sardiax, on 10/18/2007, -2/+14sure microsoft has plenty of ***** in their terms of service, but we've yet to hear of them actually enforcing any of the more ridiculous things in there.
- Hale, on 10/18/2007, -0/+11That warranty is probably to protect against damage caused by power surges only.
- Hale, on 10/17/2007, -2/+13Microsoft didn't claim that a surge protector voided the warranty, so I fail to see how it's the "same thing".
- xsidekick409, on 10/20/2007, -0/+11If what was reported in the article is true, he was somewhat baited into saying he had a surge protector. The representative asked if he had a power surge, and most people would want to assure the representative that they had enough brains to protect their device with a surge protector. Surge protectors are so useful that its ludicrous for a company to expect their customers to connect their electronic device to the wall. Two wall connectors isn't enough for most common TV entertainment setups.
- burnttoast11, on 10/24/2007, -5/+16I am pretty sure you are wrong. Here is a quote from the same forum:
"Alright everyone, I just got off the phone with a guy from Sony about the PS3 and he said plugging the PS3 into a surge protector WILL NOT void your warranty. In fact he said that is what he would do."
The support guy was just a dick. - p0ss, on 10/17/2007, -0/+11Good surge protectors come with warranties covering everything attached to them. The brand I use give me $40k if anything attached to one of their surge protectors gets fried. Perhaps he should ring up the surge protector manufacturer and see if they will pay for his PS3.
- coheedcollapse, on 10/17/2007, -1/+11FUD much? This is obviously a case of "Stupid tech support disorder", and not a claim made by Sony itself or else it would have been all over the damn internet the second the warranty policy hit some random blogger's hands. No company in their right mind (no, not even Sony) is retarded enough to say that using something that has literally no impact on the system other than protecting it from huge amounts of electricity voids the warranty.
- vanlawrence, on 10/17/2007, -1/+11no, they'll come up with "We can't warranty against *force majeur*" - So either you get wiped out by surge and you pay, or you protect against surge and get wiped out by Sony's ***** product development AND *YOU * PAY.
- tinselsnips, on 10/20/2007, -1/+11How is that retarded? 99% of warranties apply to the original owner only. Read damn near any warranty card on the planet.
- samdu, on 10/18/2007, -13/+23Sigh... This is no different than the previous story (several months ago) about a PS3 that was denied warranty service because a third party HDMI cable was being used. A quick look at the 360 TOS showed that MS has the exact same policy. But this is the PS3, so it's "fair game."
- bocaJWho, on 10/17/2007, -1/+11Better business bureau time.
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