What is Digg?295 Comments
- Petrii, on 11/13/2007, -6/+371He must of forgot to put tape over the vents to keep the dust out.
- santasing, on 11/13/2007, -12/+213This is probably like one of those stories which said surge protectors void Sony warranty, which it doesn't.
- Chrissilvanet, on 11/13/2007, -3/+136Such an easy fix....just take Sony to small claims court for the maximum amount allowed (I believe it is 1800$ in CA) for damages and for your console, they wont show up, you win by default as long as you have a real case to present.
- luchid, on 11/13/2007, -13/+131Must HAVE forgotten.
Jesus Christ...
What the hell is wrong with education these days? - unicronband, on 11/13/2007, -3/+99Our children isn't learning.
- unicronband, on 11/11/2007, -10/+88Well, get a subpoena.
- Chompy, on 11/11/2007, -7/+57Solution: purchase new PS3, put old PS3 in box and return it. There's always a store somewhere where they clerks are too lazy to check SNs. They RMA it to Sony, Sony eats it, you get a new PS3.
If the manufacturer screws you, it's time to screw them back. - BlueSkyfish, on 11/13/2007, -19/+67It's Sony. They've built quite a reputation on screwing their customers over.
- Perk, on 11/13/2007, -1/+44Small Claims Court sounds like a viable option. They ask for a Subpoena... send them one.
- HappyScrappy, on 11/11/2007, -13/+53I've dealt with Sony customer service before. They were very good with my PS3 repair. I had my PS3 BACK 4 days later, having them not contact you at all for 5 days seems odd. They mailed me when they sent the coffin to me, when they received it back and when they shipped a replacement back to me.
But anyway, back to my point. I also got a repair for another device rejected for a complete BS reason. I swear the phone support people are on a quota system, they have to reject 5% of all requests or something.
Just go to the supervisor, they should review it and fix you up.
I do have to say though the PS3 isn't really a dust magnet, at least the guts of it aren't. I've had mine for quite some time and it doesn't seem to pick up appreciable dust, in a regular environment. - totorototoro, on 11/12/2007, -11/+49Of course it is. But give the usual suspects some time to enjoy their "outrage" :P
- arkmtech, on 11/13/2007, -10/+40Sorry, I really must disagree with the former commenters here on Digg - Sony has a long-standing reputation for treating both their consumers and retail vendors with utmost discourtesy - especially so when it comes to standing behind their various products.
Digg me down all you like, but I've dealt first-handedly with warranty service for enough failing/failed Sony products (TVs, home/auto stereos, computers, portable audio, etc) to know that their CSRs will look for & take any possible route to escape providing due services beyond technical support.
So all in all, if this article is true, I'm neither shocked nor surprised - I've known for a good half a decade that, my PS2 aside, I will never purchase a Sony product... ever. - thetinguy, on 11/13/2007, -1/+31And remember to serve Sony at some random location, like at a retail store. That way they never show up and you get the default judgement.
- HenvY, on 11/11/2007, -2/+30I had a similar problem(my PS3 stopped reading disks last week). I called up Sony, told them the problem and they arranged a swap for the next day. The courier came and gave me the new PS3 on my doorstep and put the old one in the box - I had a new PS3 before they had even seen my old one, a day after I reported the problem. Does it not work like that in the USA?
- TomP, on 11/12/2007, -12/+40Are you the guy with 3 ps3's?
- desqjockey, on 11/11/2007, -1/+27Small claims court in CA has a much higher limit, I believe its 4-5k, but you can only do a 2k+ case once every two years or so.
- Lionhart, on 11/13/2007, -1/+24I believe the phrase you are looking for is "pics or it didn't happen"
- shmatt, on 11/13/2007, -1/+23Sounds fair, except I don't think sony would eat the cost. If the SN is wrong I doubt sony will cover it, I bet the store eats it. So if you do this, make sure it's at bestbuy. at least they deserve it.
- teknosaurus, on 11/12/2007, -22/+44Even though I hate Sony I'm calling shenanigans. This story is horse shiate.
- nonpretension, on 11/11/2007, -5/+26even I knew that, and I speak spanish as a first language.
- BarbadoSlim, on 11/13/2007, -0/+19You obviously live in Utopiastan.
- shmatt, on 11/13/2007, -3/+22*sigh*
English, *****, do you speak it? - carpespasm, on 11/11/2007, -5/+21i'd like to see some evidence that this is true. If it is then sony's repair center is seriously full of *****. But that's a pretty outrageous claim, I'd like to see or hear something backing it up.
- brandonhines, on 11/11/2007, -0/+16I'm a repair tech and I've denied warranty work for machines that are overly dusty. There's a a certain level of dust (in fact, a pretty decent amount) to be expect, but there is a point where it can destroy an optical drive or clog fans.
I'm not trying to defend Sony or side with this guy. But it is possible that the unit is so dusty it did cause problems. They should show him pictures without any trouble though. - Durrok, on 11/11/2007, -1/+17Think of the childrens!
- vitasoy, on 11/11/2007, -0/+15what the *****? what country are you in =' (
- volacide, on 11/13/2007, -7/+21You can't allow the occasional stupid employee to control your opinion of an entire company.
- GawtMilk, on 11/13/2007, -1/+15Show on the doll where Best Buy touched you.
- HappyScrappy, on 11/11/2007, -1/+14Yeah. I like the Consumerist and all, but many of the stories are "half the story" at best.
- andy3109, on 11/11/2007, -0/+13yea, those are cheap...right? *cough*
- Velnich, on 11/13/2007, -4/+17Reading this got me angry, because it was similar to the ***** I went through getting my 360 repaired. When they sent me back a refurbished unit that didn't work right (took on average 4-5 times to boot properly, instead of just having the power light come on), I railed on them about how I should be compensated for the time lost going through TWO repair waiting times in a row.
Sorry for the wait, here's my point. It pisses me off when companies deny faults with their products even though they are heavily documented by users and third party technicians alike. Sony claiming the ps3 doesn't attract that much dust when you all know that it does is just as bad as the rep I talked to claiming that the all too common 3 red lights has nothing to do with the motherboard being warped by excessive heat.
I really hope the author finds a way to make this right. - Shogi, on 11/13/2007, -1/+13The problem isn't education, it's ***** MTV.
- skizzabadoo, on 11/11/2007, -6/+18I don't understand your reference to Boeing, but my 360 got the red ring of death. I called up Micro$oft and they replaced it free of charge and I don't even have the warranty card.
- snoox, on 11/13/2007, -6/+18oh noes! one guy without people skills and a blog has a problem with customer support! must be that evil Sony corp out to screw us all again
- Lionhart, on 11/13/2007, -1/+13If you RTFA it says he wen't to the supervisor and the supervisor's supervisor who told them they would need a subpoena to even see the pictures they took. Then they recommend he take pictures himself.. although him opening the console would void his warranty lol.
- DigitAl56K, on 11/11/2007, -0/+11How does getting a Wii help someone wanting to play PS3 games? Explain...
... no? Nothing? Stop trolling then. - HenvY, on 11/11/2007, -0/+11UK :D
- TheDreadDiggerD, on 11/13/2007, -1/+11Let are children walk!
- dansmeek, on 11/12/2007, -6/+16all your dust are belong to us
- vitasoy, on 11/13/2007, -3/+13ps3s are pretty well built = . the chances you gettinga faulty product will be very very very low
- pixelate, on 11/13/2007, -6/+16But if you go past that employee and continue to get stonewalled, it's not worth posting on a consumer-oriented blog?
Why is there this need for Sony (and other console) owners to tear down their fellow consumers and defend the company at all costs? This could easily be you calling and getting screwed. You act like these stories are from people who hate Sony... when it's obviously just the opposite. - Apokalyps2547, on 11/13/2007, -0/+10All your reply are to the wrong post.
- fallenone05, on 11/11/2007, -1/+11That's because Microsoft extended the warranty for 3 years for Red Rings of Death only problems (because of the high rate of occurrences), and since the 360 has not been out for 3 years yet, it is safe to assume that your 360 wasn't more than 3 years old.
- luchid, on 11/11/2007, -6/+15Literally! http://www.boingboing.net/2007/05/26/sony-charges- ...
- MalDON, on 11/13/2007, -4/+13Funny, my 360 is always on. After the initial five+ rrod, it works great.
- headphonz, on 11/13/2007, -4/+13I left same post on the site. Plus, knowingly denying covered warranty issues is a federal offense of the Consumer Protections Act and your state's consumer protections laws. It won't be hard to find the 5-6 other people denied warranty coverage to open a class action suit either. All you need to do is win your small claims action and hand over your court docs to a class action lawyer and they'll do the rest. Screw Sony!
- dsmx, on 11/11/2007, -0/+9Most corporations treat there customers like crap such as microsoft, health insurance companies, mcdonalds......
- benplaut, on 11/11/2007, -1/+10We work hard to put food on the family!
-
Show 51 - 100 of 288 discussions
Check out the new & improved 
© Digg Inc. 2009
— Content created and posted by Digg users is