digg

Join DiggAbout

Pissed off Dell User calls Tech Support watch!

youtube.com — Dude had I been this support tech I would have hung up.

Bury
show profanity settings
expand all
  • nooreazy, on 10/28/2007, -5/+123"Yeah close enough" (When asked about serial number)
    LMAOO!
    • vonfook, on 10/24/2007, -2/+7Do you know what a human is???!@%
      Quote of the day.
      • daanishrumani, on 10/24/2007, -12/+1human: an ubuntu theme that I love
        :)
      • moskaudancer, on 11/10/2007, -2/+21The proper response to that question:
        "Negative; I am a meat popsicle."
    • ModemGhost, on 10/25/2007, -3/+23LMAOO = Laughing My Ass Off... Off?
    • SuperWinner, on 10/25/2007, -2/+15Guy obviously suffers from testosterone poisoning. I wouldn't help him right away either, best to jerk his chain for amusement purposes.
      • canUdi9it, on 10/25/2007, -0/+9He's a heart attack waiting to happen.
    • maj0rm0j0, on 11/10/2007, -1/+13I would have also asked for his wife's email, then asked if he would care to take part in a survey just to see if he had a stroke.
  • phillyjo, on 10/25/2007, -40/+10The guy could of just been like, pull the battery out. Solves everything

    hahha how many details do they wanna take. Id be pissed to.
    • specialK16, on 11/10/2007, -12/+39Would you like someone else to user your warranty using your identity. What if someone steals your computer, would you like someone having free support?

      I know you people hate tech support and customer care guys because they are from india or whatever, but the rep here was just trying to do his job, it is the caller that's is a complete *****.
      • frenchtoaster, on 10/25/2007, -7/+26If someone stole my computer I'm pretty sure I wouldn't give a crap if Dell told them how to turn it off. That is the most random, insignificant thing to be worrying about. If you get your computer stolen do you really sit around and think "Well, at least if they have a tech support problem they won't be able to wait on the phone for an hour to get a 1 sentence answer than any moderately experienced user could provide in 30 seconds" ?
      • subliminalurge, on 11/10/2007, -5/+33I don't hate them because they're from India. I hate them because they don't speak intelligible English, nor do they typically know anything about the product they're supporting beyond what is printed on the flowchart hanging in their cubicle.
        • mercurysquad, on 10/24/2007, -2/+4This one sounded pretty intelligible to me..
      • lordthor, on 10/24/2007, -7/+1why didn't he just say "hold the power button"
        and what a ***** idiot the guy is, not the agent.
      • Calisse, on 11/10/2007, -4/+2Where they are from, or even their language ability is irrelevant. I've had tech support from the US that has yielded just about the same results as tech support from India: frustration at the ineptitude of phone tech support.
    • PathDaemon, on 10/25/2007, -3/+17Yeah, this is why tech companies need "Tier 0" support, handled by the same people as Tier 1. They ask about the issue FIRST, and if it's something really simple just give the answer. Otherwise, get the customer's information (and, please, just the serial and maybe phone number for verification, nothing more) and move on.

      Though, phillyjo, the tech did say, "No, that would be the worst thing you could do." Meh, I kinda disagree.
      • jah102187, on 11/10/2007, -1/+12The guy (customer) said 'rip' the battery out, which when he is pissed like that the tech probably figured he would actually rip the battery out and not remove it properly.
      • Jonjonr6, on 10/25/2007, -5/+7It would be better if people would RTFM before calling tech support for every idiotic question.
      • AdmiralKarelia, on 10/25/2007, -3/+8Well, when you remove the battery prematurely, it incorrectly powers down the machine and fails to park the hard drive reading heads. In some cases, that can damage the hard drive. I can assure you that the ***** caller would have had a nuclear tantrum if he needed to ship his laptop out to Dell.
        • GiggleStick, on 10/24/2007, -0/+15Hard drives all park their heads by themselves once they lose power. That was back in the early 90s when you still had to park the head. when a drive detects that power is gone, it still has just enough to park it's heads.

          There was no saving the machine because it was stalled on shutting down. Holding down the power button is a watch-dog for the motherboard to disconnect the power-supply from itself. Just the same as unplugging it really.
  • DeviateSeptum, on 11/10/2007, -69/+84That was great. I'm on the caller's side.
    • Aggaman, on 11/10/2007, -22/+14Me too. The guy could just have told him to turn it off.
      • griz, on 10/25/2007, -13/+9Which part of "can't turn it off" did he not yell loud enough? There are a number of ways to shut down a stubborn system. The tech could have easily assisted him if he was any more knowledgeable than the caller, which I doubt he was.
        • InferiorWang, on 11/10/2007, -4/+37You don't know Dell and all the f#cking rules and regulations. The tech is required to get that info before he can do anything.
        • sancho, on 11/10/2007, -4/+19Please digg InferiorWang up. The Dell tech probably would have been fired if he didn't fill out all of the information for this incident. Jumping through Dell's hoops is pretty annoying, but it's not this tech's fault, and there was no reason for the ***** customer to treat him that way.
          • flygirl62, on 10/24/2007, -0/+7I think the problem becomes the fact that, once you reach a certain level of frustration, and there's no one you *can* yell at, you can't help but yell at the person on the phone.
            I have, more than once (but not THAT often), started a phone call saying to the person on the phone, "I am very upset with your company right now and please understand that if I start yelling, I am yelling at your company, not at you, I know you don't set the policies" because I *know* that there is a good chance I will end up yelling and/or cursing before the call is over.
            There's a chance that the yelling is noted and DOES have an influence on tech support. If enough people yell, it MIGHT have a *chance* of changing something. If we all act civilized and just accept it as it is all the time, I guarantee that *that* will change nothing. Even civil complaints are often ignored *because* they are calm.
      • worldsbestgamer, on 10/24/2007, -3/+24No, he couldn't just do that. He has to account for all the calls made. He cannot just hand out answers. Not to mention that guy was irate before the tech even said hello.
        • daridave, on 10/24/2007, -4/+17Finally, someone understands. Calls need to be logged. There's stats to compile. When I did tech support in the day, I had to do all those things as well, or else I would have got into trouble. The tech was actually very nice to have kept calm all that time, something most people don't do. The caller was a prick, it's insanely stupid to get mad at the person on the phone for a problem that is absolutely NOT his fault.
          • GiggleStick, on 10/24/2007, -3/+7Well, why does it need to take so long to get to that point. Furthermore, it asks you to enter things like your service tag when you call up, and then when you get to the person finally, they ask for it again. What's the point of entering it the first time if they don't hold on to that info.
          • khellendros1984, on 10/24/2007, -1/+4That's just because the telephone's system doesn't interface directly with the tech's system, or perhaps because the tech is required to verify the number being the same or something. Of course it's not optimal, but it's a working system.
    • jonnyeh, on 11/10/2007, -21/+19Seriously, how hard is it to say "hold the power button down for a few seconds"
      Often us geeks take for granted stuff like this, and it's terribly frustrating for average people. If I were him, I'd be pissed too. It shouldn't take an hour to get this easy problem solved.
      • roflsd, on 10/25/2007, -3/+19How difficult is it to give the number on the product? The tech support guy doesn't know if the caller is calling about a Laptop, a desktop or a ***** camera. The only way to know for sure is to ask of the serial number.

        IF YOU DO NOT PAY FOR TECHNICAL SUPPORT YOU DO NOT GET TECHNICAL SUPPORT. The only way to verify this is with his name, address/phone number. His email address is needed to be able to follow up with him in an un-obtrusive and convenient way.

        The caller was a complete ASS. This entire interaction could have taken 30 seconds. THE CALLER made it take 4 minutes. If I were Dell I would return the guy's tech support money and told him to abuse some other support desk.
        • Archon810, on 10/25/2007, -2/+3yes he does, the guys says 'laptop' in the first few seconds.
          • roflsd, on 10/31/2007, -0/+0I have heard someone call a cell phone a laptop. There is one universal truth when working in any tech support organization; NEVER underestimate the idiocy of the customer. Rule #2 is never let the customer know how much of an idiot they are.

            Some customers know their stuff, but you always have to start at 0 because you cannot trust what they say. Even when I call for tech support I'll let them hold my hand and have me restart first, because they have no idea what my level of competence is.
      • khellendros1984, on 10/25/2007, -0/+7Or he could've spent the 5 minutes required to find the info in the manual (that's what it's there for, after all!)
    • wicketr, on 10/24/2007, -8/+16if everything goes correctly, then that would have been fine...however, they are told not to help until they've verified the information. What happens if it just starts at "how do I shut it off" and leads to more questions about other items. What if that solution didn't work? He did mention that the battery was having problems. How many questions should he answer/fix until he gets the information?
      • Tiggums, on 10/24/2007, -9/+2I understand it's not the techs fault, but he knew that joining tech support he would have days like these, I feel no pity for the tech, I do feel pity for the person just trying to shut off a computer and getting to jump through all the crap that Dell throws at you just to get a simple answer... I build computers, but once had to fix my girlfriends Dell, I was on this instant chat for several hours, they told me to restart and get this code entered, once I restarted, there was no place to enter the code, I had 3 people look for it, so I had to restart the whole thing again... Dell is terrible at tech support, and their computers are cheap pieces of crap anyways...
      • Pestilence, on 10/24/2007, -0/+6The point to be taken here isn't that the customer OR the tech are to blame - it's the COMPANY for not letting the tech simply say 'Wow - yeah that's a frustrating problem. Just hold the power button in for 10 seconds, sir"

        Also, I absolutely HATE being asked by the stupid automated system for information and then having to repeat it to the operator.
    • hammr, on 10/25/2007, -3/+6He already gave all that stuff through the automated system.
    • WiLLGT09, on 10/25/2007, -4/+14i think the tech support guy was just doing more out of sheer frustration/humor at the caller. If i was him, i'd do the same thing just to piss him off more for being such a ***** *****.
      • Locke02, on 10/24/2007, -1/+5Yeah, if someone was being a complete dick like that to me, I would definitely ***** around with him a bit. Just because you're angry doesn't mean you have to take it out on other people. Just shows a complete lack of maturity and the ability to be reasonable. Not that toying with him is mature, but it's a more healthy way to handle it than screaming back or taking it like a bitch, which would ruin your day.
      • khellendros1984, on 10/24/2007, -0/+5He was doing it because he's required to. Phone techs (at least the first tier ones like that guy) don't have to know anything. But they're required to follow their scripts as closely as possible. It's a ***** job made worse by assholes like that guy.
    • freepizza48, on 11/10/2007, -8/+43The caller was an ass.
      • Pestilence, on 10/25/2007, -6/+12The COMPANY is an ass for making a customer with a simple problem have to waste an hour trying to get a simple answer, not the tech, and not the caller.
        • Ethanael, on 10/24/2007, -0/+8Are you serious? So any joe on the street can call up a technical support service and ask what is wrong with their computer?!? Dell does not service every single person in this world, nor does HP, Apple, or anybody else. It's COMPLETELY legit for a tech to verify that the user of that computer is a VALID DELL CUSTOMER.
          • metallic07039, on 10/25/2007, -0/+1Once again, he already put in his customer warranty number. Why does Dell (any other companies) have to ask this again all the time?! I don't understand the through process of that policy. I thought computers were used for this sort of thing. The worst is when you have to say the number again and the guy on the phone is someone offshore and can't understand English.
        • metallic07039, on 10/25/2007, -0/+2He already gave his into to the automated system! I wouldn't surprised if it was more than once. Those system always frustrate me, albeit not as much as it did this call though.
    • KillerLettuce, on 10/25/2007, -1/+3No, that caller deserved what he got. Its not Dell's fault if he's too retarded to know that sometimes you have to hold down the power button.
      • lonnieh, on 10/25/2007, -0/+1yes, humans come out of the womb knowing to hold the power button for atleast 5 seconds to turn off a pc.
    • aduzik, on 10/24/2007, -0/+1My cable company makes you enter your account number and phone number before they'll even put you on hold, then you have to read it to the support rep once they answer. I once asked, "well what's the point of making me enter it if you're just going to make me read it to you again?" The guy said, "honestly, I don't really know." He said it doesn't appear on his screen, so he can't access my account until *he* enters it again.
      In spite of that, I'm on the tech support guy's side here. If he makes you jump through stupid hoops before he helps you, it's because he's following the rules he has to follow if he wants to keep his job. They certainly aren't his rules.
    • rlrdlr, on 10/25/2007, -0/+0I'm on the caller's side too. If anyone has ever experienced trying to negotiate Dell's phone system, you'd agree.
  • n3xu5, on 10/28/2007, -7/+151I hate it when I have to give the same information repeatedly.
    • pnightingale, on 10/25/2007, -3/+0I work in tech support.... When people are being assholes like that I do whatever I can to set them off.... it's the only enjoyment I get in life.
    • filefly, on 10/25/2007, -2/+2I hate it when I have to give the same information repeatedly.
      • lonnieh, on 10/25/2007, -0/+1lol, i know right, especially when you get PAID to do it
  • semeticstallion, on 10/29/2007, -6/+51"Dude, you're gettin' a runaround."
  • manogamez, on 11/10/2007, -6/+174Hold the power button down.
    Have a nice day *****.
    • EduardoTOWB, on 10/24/2007, -7/+1i woulda gone with 'pull the battery' out since its a laptop and all
      how did that not occur to the guy?
      edit: oh hey he actually thinks about it towards the end, geez
      • AdmiralKarelia, on 10/24/2007, -1/+6Never pull the battery out unless it's the LAST option available. It's like pulling the power cable on a running desktop, it's a bad idea.
        • EduardoTOWB, on 10/24/2007, -2/+8it's exactly the same as hard powering off via holding the power button

          if it had been sitting at 'windows is shutting down' since the day before, it's probably safe to assume it wasn't doing anything.
        • khellendros1984, on 10/24/2007, -0/+5It's not quite the same. Hard power-off with the button gives the mother board some warning that it needs to shut down and gives it a chance to shut off power relatively gracefully.
    • aldenhg, on 10/24/2007, -3/+5Seriously. What kind of an ***** gets pissed off at a tech support guy like that? When you're at the point of getting that angry you ask to talk to a supervisor. And who doesn't know to hold down the button or just remove the battery? If you really need it to turn off, you have options.
    • SuperWinner, on 10/24/2007, -2/+4First you have to marry it like you did your sister, that will turn it off forever.
  • sideshowRAHEEM, on 11/10/2007, -9/+244As a guy who's worked over the phone tech support for years I can tell you it's not the techs fault I'm sure if his manager was listening to the call and he told the guy just to hold down the power button without getting all that info first the tech would have gotten in trouble. The biggest problem with those huge call centers is they micro mange you to death they judge you only on the numbers like you call time, aux time, did you ask the company required questions when troubleshooting instead of did you solve the persons issue in the easiest way possible. But the guy calling is a dick I know you frustrated but get a hold of your self and treat people with respect *****.
    • xOpifex, on 10/27/2007, -7/+79Yeah, I'm on the techs side on this one. I hated dealing with people like this when I used to have to work customer service.
      • Tyr7BE, on 10/24/2007, -2/+18Really? I think if I worked customer support calls like this would be the highlight of my day. How the tech kept from ***** with this guy on the other end of the phone is beyond me.
        • aaronm67, on 10/24/2007, -0/+10...he probably didn't want to get fired, which is a pretty good incentive not to ***** with people.
        • BrK1, on 10/24/2007, -3/+15I sort of thought the tech WAS ***** with the guy, just by talking slow and making him give out all kinds of useless info.
        • khellendros1984, on 10/24/2007, -0/+3The useless info is a verification that the caller should be receiving service. It's inconvenient, but necessary from Dell's end of the picture.
      • mahler, on 10/24/2007, -3/+5I thing they both messed up. The customer is so impatient that he could have gotten an answer sooner. But the tech support only made matters worse by acting like a computer, when sometimes all the customer wants to hear is a human. The tech-guy could have explained why he needed to verify the user of the computer. And in this case it is just ridiculous that a question about a power button requires 4 minute conversation. You don't need to verify the user of the computer for that. He might have followed company protocol, but in that case the company really has a broken support system.

        I worked at tech-support for a year and got immune to agression pretty fast. I tried to give people what they want.... and sometimes, all they need is somebody who understands them. It's called "tech" support, but in reality it's a combination of "tech and people" support.
        • udha, on 10/24/2007, -0/+2yeah definitely, he could have at least said that to know how to do it correctly for that particular machine, he would need to quickly look it up, lie, but it would have been something to give the guy. But it's probably also his own fault for not knowing how to press buttons of a phone, if he has bothered to listen for more than 10 seconds I doubt he would have ever had problems with the phone system to begin with.
      • udha, on 10/24/2007, -0/+2So is this Typical for American Tech support staff to have to deal with? Wow.
    • nextyoyoma, on 10/24/2007, -5/+16I do have sympathy for the techs that have to do this, but it is infuriating to deal with ***** like this. If the manager is listening to the call, maybe the caller should just say "Hey, manager, if you're listening to this, ***** you, I just want a straightforward answer to my question." Actually, I might do that next time I make a tech support call.
      • Intangible360, on 10/23/2007, -1/+1It doesn't usually work like that, usually your calls are recorded and they're is a whole division of people who's job it is to grade you, all this guy was doing was his job as described by Dell. Any idiot should realize this, besides most people I know are more than happy to help you with a problem as long as your courteous to them, you can be frustrated just not at them, like it's somehow the techs fault this is the company's policy.
      • Intangible360, on 10/24/2007, -1/+2Bury
    • Jerim, on 11/10/2007, -2/+29From the business side of things, you need as much detail about every call as possible. You may think it is ridiculous, but have you even been on the other side of a "You told me to do xxxxxx, and now my computer won't turn on. You broke it and you are going to fix it." type call? The reason they ask for all this information is so that they can have as complete a record as they need for when someone calls back in with a different laptop and swears up and down that since they turned it off as your technician told them, the thing won't work at all. The reason they ask for verification over and over is because someone will swear that the technician didn't hear them correctly, that they didn't understand the question, or the technician typed in the wrong information. Otherwise, as a business, you would get screwed every day. Even the smallest customer interaction can often times turn into a mess when as a business you can't verify exactly what took place in the past.
      • sideshowRAHEEM, on 10/23/2007, -0/+5I understand what your saying but there's a happy medium I used to work for Vonage(i know) they has cust verification at every level of support. So if you called up you had to give your name, address, user name, and email address, then if the level 1 tech support in India couldn't help you witch was more likely than not, they transferred you and you had to verify all that info again, there's absolutely no reason for that and it's common place at a lot of places like Comcast, Verizion etc. I understand they have a responsibility to protect against identity theft but that crazy it frustrates the already angry customer and wastes time because a lot of people feel the need to question why you don't already have there info since they already gave it to the person before you.
      • defaria, on 10/24/2007, -3/+0No you don't need "as much detail as possible" you need "as much detail as is required". There's a big ***** difference between the two. And I' dlike to know what you are smoking if you believe that companies are actually keeping and matching up such records.
    • trezegol, on 10/23/2007, -1/+5You will get nothing by yelling at the tech support, everyone knows that and only a frustrated client /idiot will do that. If you want to yell and have its effect, ask for the manager and yell as much as you like
    • shannondoko, on 10/24/2007, -1/+12The technician wasn't what had him pissed off, it was the annoying automated phone system, they ask you for your service tag about 5 times. Then the second you get ahold of someone, what is the first thing they ask for.. the service tag. He probably got lost in the automated phone system being not such a tech savvy person and had to keep calling, which would equate to lots of frustration. Then when he finally gets someone they start asking a bunch of seemingly pointless questions. I can see it from both ways. But that is probably what happened to him.
      • malykii, on 10/23/2007, -2/+2The reason they probably ask is because the people never listen to the prompts!! I work as a tech support person, and I want to say about 40 percent of my calls are either in the incorrect queue or the incorrect department. I know the prompts suck, but in the end it is the quickest way to get your issue resolved instead of transferred or escalated...
        • trezegol, on 10/23/2007, -0/+3im sorry to say but probably thats because your telephone system is not set to operate efficiently.. i work as a tech support and 95% of calls always end up in the right queue..
    • gcauthon, on 10/24/2007, -2/+2The guy said he already told them all of that crap. And I believe the customer because the stupid techs always asks the same crap that the automated system just finished asking me. It's called CTI people, look it up. For those that don't know, it's a way for the telephone system to integrate with the idiot tech's computer system in order to display any and all information the frustrated customer has ALREADY entered so you don't have to f**king ask for everything twice. Of course, installing such a system and making it work to your advantage actually requires half of a brain, so that rules out Dell completely. Sort of off topic, but I really hate it when they ask "please confirm XYZ for me...". It's like they're saying "I see you've already entered all of this but I'm going to ask again because I'm an a**hole".
      • Acolyte357, on 10/25/2007, -1/+1I'm sorry, you are calling someone to help you fix a problem you more than likely caused, and you are going to be a dick when they ask you a simple question? wow, aren't you a stellar ***** person.
    • defaria, on 10/25/2007, -5/+1You don't automatically "treat somebody with respect" - respect is earned.
      • kamin, on 10/25/2007, -1/+0True, but when it comes to service personell, such as tech support, a certain level of respect is needed at the get-go. After the initial meeting, respect could be earned, or not, depending on the person's actions.
      • SilentNN, on 10/25/2007, -0/+2You don't automatically treat someone with douchebaggy attitude either.
    • WilliamDavis, on 10/23/2007, -0/+1"they judge you only on the numbers like you call time"

      Unfortunately, that causes a lot of repeat calls, where the same customer has to run the same maze over and over again where you key in your information 10 times.

      The caller was a complete ass, and probably stupid too. When your asking for help, being an ass isn't in your best interest. I don't know why some people never figure that out.
    • maj0rm0j0, on 10/24/2007, -0/+2Haha! I use to listen to 10 calls like that a night working for the cable company. Your right it's not the tech's fault, but it is the company's fault. All they care about are numbers you are 100% correct.
  • stellarceltic, on 10/24/2007, -24/+0Hmmm... more incompetent... Dell, or Verizon not knowing the difference between 0.002 dollars and 0.002 cents...
  • wallcloud111, on 10/24/2007, -8/+21That sounds like me with ***** AT&T!!
    • jun2san, on 10/24/2007, -2/+9your a poet and you didn't know it
    • XXXXXXXXXXXXXX, on 10/24/2007, -0/+4You ***** AT&T?
    • iamr00t, on 10/24/2007, -0/+1You don't know how to turn off your computer?
    • RADRaze2KX, on 10/24/2007, -0/+0Why the ***** would you call AT&T if your computer isn't shutting down? -_-"
  • stympman, on 11/10/2007, -24/+50How stupid do you have to not know how to turn of a computer.
    • nextyoyoma, on 11/10/2007, -6/+47about as stupid as you have to not be able to leave out the word "be."
      • griz, on 10/24/2007, -6/+7The grammar police called. They ask that you both pipe down!
        • RealmDown, on 10/25/2007, -0/+16This is a power issue, not a pipe issue.
      • sadsadrobot, on 10/24/2007, -0/+2I read it subconsciously adding "be" in there... weird.
    • wicketr, on 10/25/2007, -3/+12As stupid as a middle aged man still living with his mom apparently
    • twisterrust, on 10/24/2007, -3/+4Just because you knew this one, does not make you smarter, that guy could be a mastermind in his area of expertise and could probably helping out her mon, I don't know, The point is ......Just becoz someone does not know what YOU Know , doesn't make them any less of a man ;)
      • khellendros1984, on 10/23/2007, -0/+1No, he may not be stupid or less of a man....but he's ignorant and difficult to deal with, which is worse.
      • LBobRife, on 10/24/2007, -0/+0There are certain.....steps you take to figure things out for yourself. They fall within the realm of reasonable. Holding a power button down falls within that area.
    • psuchad, on 10/25/2007, -2/+10It's not like the computer has a sign on it that says "if I lock up hold down the power button for five seconds but on some models you may have to hold it down for 30 seconds". How is the average non-technical person supposed to know what to do?
    • RADRaze2KX, on 10/24/2007, -0/+0About as stupid as you have to be to use the word 'of' instead of 'off'.
  • Invalice, on 10/23/2007, -16/+7China has blocked youtube =(
    talk about communism...
    • InsaneMachine, on 10/24/2007, -3/+7This is the government. Please report to your friendly detention center.
    • Unlgued, on 10/24/2007, -8/+4In communist China, youtube blocks *you*.
    • legendxx, on 10/24/2007, -5/+10BACK TO YOUR RICE FARM COMMIE
  • Gizim, on 11/10/2007, -2/+65I worked at Dell in business tech support and I promise all the questions we have to ask if our manager is listening we get wrote up or fired believe me when don't want to ask them as much as you don't want to reply to them.
    • friendlyman, on 10/24/2007, -3/+9Thanks for making that clear.
    • alperea, on 10/24/2007, -1/+10Yes, it's so people can't call in and get free tech support. I.E. pretending to have a dell and asking tech questions.
      • jonnyeh, on 10/24/2007, -2/+10Why didn't the tech say that to the customer then?
        Techs should be taught how to deal with irate customers.
        • alperea, on 10/24/2007, -2/+1True, he probably would have in normal circumstances. I think he was just screwing with him in this case.
        • worldsbestgamer, on 10/24/2007, -2/+3Right. Its the techs fault for not properly taking the time to explain why he is asking all these questions to an irate customer who is cursing and screaming at him about how long everything is taking already. Common sense should tell you that this customer doesn't want to hear an explanation or anything else besides how to turn the PC off.
        • po43292, on 10/24/2007, -2/+1Well the guy started out by being a *****. I'd make him wait for the simple answer too. If he hadn't gone off on a ridiculous rant about "Do you know what a human is?" he would have gotten his answer a lot sooner.
    • hammr, on 10/24/2007, -0/+13I still fault Dell. Why ask for all the crap via the automated system if you are just going to ask for it again?
      • fonderplague, on 10/24/2007, -3/+0Any company that has an automated system will have to verify your information to make sure that you said/punched it in right you ar-tard
      • Viral, on 10/24/2007, -0/+1Not quite right fonderplague.

        If you don't enter your express service code into the phone the system tries to route you via generic questions as best it can. Someone probably then asked to verify his info, discovered he was in the wrong department/queue, and transfered him to the correct one where he was essentially back to square one.

        Worse yet, if he tried to enter his service tag, the phone system would probably mis-route him as the service tag comprises letters and numbers; you can't dial a letter into the phone and have a phone system just 'know' which you entered (G? H? I?) whereas the express code has only numbers. But in the end, same deal: Take info, wrong department, transferred....
    • Nayamina, on 10/25/2007, -4/+2It's a legal issue. Say the customer wasn't the owner of the system and was trying to shut the system down and the actual owner had something running that they hadn't saved that was a million dollar project. That customer could now sue Dell. Tech should have tried to calm the customer down, but I'm with the tech on this one. 1 cranky customer is not worth your job.
    • laserdog, on 10/24/2007, -0/+2I'd take the write up any day of the week.

      Giving him the answer would have shortened the call, which would have allowed me to help more people.

      Not to mention being the subject of verbal abuse like that is stressful, especially if you are forced to hold back assistance.

      That's not a human reaction, despite it being the mandated one.
      • atavist, on 10/24/2007, -0/+2It sucks and is certainly not right, but I don't think it's worth loosing a job over. If you work for a company that requires you to implement bad policies it's unfortunate, but it's what you are being paid to do.
  • rolosworld, on 10/25/2007, -5/+35windows do that to people... can we call it "Ballmer Effect"?
    • eshiki, on 10/24/2007, -7/+1http://xkcd.com/323/
      • mercurysquad, on 10/24/2007, -0/+6xkcd is nice and all, but don't make references to completely unrelated strips!
    • timjim31, on 10/23/2007, -2/+2nope
    • KrayzieKyd, on 10/24/2007, -0/+2developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers, developers!

      27 times!
  • slashbot, on 11/10/2007, -13/+124Actually it is the caller that has the problem here.

    The tech support guy was just doing his job. Once the guy stopped yelling, it took 3 seconds to solve it.
    • spudnic, on 10/24/2007, -1/+17Not the tech support guys fault, its the management that requires them to get all that information, keeping them on the line paying money.
      The guy could have been calmer, but the support guy could have just solved the problem for him in 5 seconds.
      • slashbot, on 10/24/2007, -1/+6I agree. The managment pushing these mandatory questions onto the tech support is the issue.

        In the end the tech support guy has no choice. He either does his job, or loses it.
      • specialK16, on 10/24/2007, -2/+9It's toll free....
        • spudnic, on 10/23/2007, -0/+3Well in that case all he had to do was verify it was a Dell (which should be a hell of a lot quicker than this was) then give the info.
          The fact it's toll free should mean it was even faster.
      • Kypt, on 10/24/2007, -0/+5Not if you're a college guy w/o a landline its not. In this age many people live without a land-line so even though its "toll-free" your minutes count.
    • Grimdotdotdot, on 10/24/2007, -4/+83 seconds my ass.
      Did you not listen to all the information he had to give them?
      • redcard, on 10/23/2007, -2/+5The Phone Number was for if he got disconnected Mid call.

        The email, the guy could have saved time just by saying "No thanks", not screaming a litany of curse words.

        Face it. It wouldn't have been three seconds, but the reason this guy's call was long was because he made it that way.
      • fonderplague, on 10/24/2007, -1/+0Yeah all of that wouldn't have taken more than a minute if the caller wasn't a complete douche bag...kinda like you I'm guessing.
      • AddMan3001, on 10/25/2007, -0/+1Actually, having worked for a couple of call centers for summer work, the company, in this case Dell, determines what info has to be collected in each call. Also, there are some companies (like when I worked with Comcast) that are anal about you getting every little detail and verifying the account several times over before you're even allowed to address the issue, even if you know it's a 2 second fix.

        And I can't believe the amount of people that actually think yelling and screaming at a tech guy will work. Again, from experience, if someone yells at me or is rude, I'm going to follow the rules "To The Letter" and not go out of my way to help them, where as someone who is kind and polite is much more likely to get me to cut some corners to help them out ASAP.
    • coreyb, on 10/23/2007, -1/+2I did not listen that long...
  • Legolas69, on 10/25/2007, -31/+59The caller is an idiot. He needs to be taken out to the middle of no-where and shot between the eyes. ***** tards like that don't deserve a computer.
    • Airjoe, on 10/24/2007, -7/+8Amen
    • OpinioNate, on 10/24/2007, -0/+2Yea but why should his mother have to suffer? She's got an overgrown baby to raise - isn't that enough?
  • Binarydemon, on 10/29/2007, -8/+97Everything in life has a required IQ, in this case the caller did not meet the minimum IQ requirement for using a computer.
  • tucsonalama, on 10/28/2007, -11/+85Douche bag caller. The guy was just doing his job, and amazingly with this Neanderthal on the phone.
  • ThankTheCheese, on 10/24/2007, -5/+18who posted this clip on YouTube, the caller or the tech support guy? It doesn't seem like either of them would want it to be on the Internet.
    • jonnyeh, on 10/24/2007, -1/+8A coworker?
    • sexybobo, on 10/24/2007, -3/+7I would bet the ***** caller posted it originally to show how he had to suffer when dealing with dell. Then some one else probably heard it and posted it elsewhere because i don't think he would have written "Rude caller needs assistance turning off his pc, poor customer rep." as the description.
      The people from dell would probably get fired for posting this. also you can mostly only hear the caller not the tech so i bet he was just holding the recorder up to the phone and not getting it close enough.
      Also most people don't realize they are ***** to other people or just plain retarded for not knowing how to turn of a laptop. So the caller probably thought the tech came off as stupid not him.

      PS. as with anything that uses electricity if the power switch doesn't work try unplugging it or taking the battery out.
      • jserio, on 10/24/2007, -0/+4This guy can't even turn off the computer. You think he's smart enough o know how to record a phone call, much less own the proper equipment? And even if he did, you think he could actually upload that to YouTube?! lol
      • HerbSolo, on 10/24/2007, -0/+1You can hear dropouts in the beginning. You couldn't hear them if it wasn't recorded on the call station's side.
    • chris9902, on 10/24/2007, -0/+9It was probably leaked from Dell. A lot of companies give this stuff out as training material.
      • 808kick, on 10/23/2007, -0/+1It was, this is a training call that they use at Dell.
    • ryodoan, on 10/24/2007, -0/+10Its not the caller because you can hear the caller breaking up. If he was recording it on his side then you would hear the caller fine, and the tech support would be breaking up.
    • GT35R, on 10/24/2007, -0/+7The caller couldnt shut off a computer much less post a video online.
  • bf01, on 10/25/2007, -8/+29What an ***** caller. I would understand if he started out calm and things escalated, but he was pissed from the start. He deserves to get the runaround at this point. "What is your mother's maiden name? What is the last 4 of your social." And on and on until he explodes.
    • jonnyeh, on 10/24/2007, -1/+10We didn't hear the start. The caller said he's been talking to them and their automated ***** system for over an hour. I'd be super pissed by that time too.
      • worldsbestgamer, on 10/24/2007, -4/+3Their automated system is simple. I use it almost daily. listen to options, push buttons, enter service code, then the fist person you talk to should be the one who fixes the issue. How it is for me every time.
      • khellendros1984, on 10/23/2007, -0/+1If he talked to the automated system for over an hour, he did something wrong. Should've taken him 5 minutes to navigate the system....I suppose hold time could put that up to an hour though, haha
  • NoTiG, on 10/23/2007, -13/+8They are both idiots. The technician could have solved the problem in the first 5 seconds by telling him to hold down the power on button for longer than 5 seconds and it will turn off. Not all technicians suck but some are really morons and i don't see how they get their jobs
    • DrewBlood, on 10/24/2007, -1/+4It's not his fault he's forced to follow a script and fill out elaborate tickets for every call. Honestly this guy maintained his composure really well. I've known guys at Dell call centers who told me they had extensions that went to nowhere just for jerks like this.
      • 808kick, on 10/23/2007, -0/+1Hmmm when I worked at Dell (I was an actual Dell employee not outsourced) there were no scripts, you are right about the tickets though. But you have no clue how bad management is there.
        While there I encountered so much ***** over issues out of my control. I hurt my back and missed a week of work and they only gave us 3 days of sick leave, a manager(not mine) stated that I could get fired over that. Another day I got 20 calls where there was no one on the other end, they either hung up or got disconnected, I was chewed out for this when I explained to my supervisor that it was out of my control he wouldn't accept any answer than than "it won't happen again". One day the combined time for my breaks and lunch was under by 3 seconds, I was told that you need to take the full amount of time. Some time next week I was over by 2 seconds one day and got a written warning, I quit shortly after that. Most of my friends come to me for computer purchasing advice, I now actively steer them away from Dell I know that less than 10k in revenue is nothing for them but if they don't change the way they treat their employees I'm sure it will be more.
    • kaidovak, on 10/23/2007, -1/+3if you don't log the calls impeccably, you never, ever, get a raise. The call handler did a great job, i'd have hung up on the guy. (The only time we're allowed to do that is with assholes like this.)
      • pcpimpster, on 10/23/2007, -0/+1Sounds like a really ***** way to make a living.
    • woogley, on 10/23/2007, -0/+4NoTiG you have no idea what you're talking about. I used to work at Dell over here in Virginia, before our center was outsourced. If you don't VCI ("verify customer information"), you can be fired on the spot. In a perfect world, yea, you could call the computer guy and get your problem resolved right away. But these services cost money, and using VCI is their way of ensuring that the service has been paid for.
  • dhVyse, on 10/25/2007, -6/+35Dells customer service is really starting to degrade to a new low. Just the other day a dell rep was actually lying straight to my sister while I listened in in astonishment. He was trying to tell her this particular laptop she was trying to order wouldn't play movies/mp3s or be able to upload her pictures. He then opted for her to buy a much more expensive laptop. I promptly picked up the phone and asked why he was blatantly lying to her about this computer. "Does it have windows? Does it have a sound card? Does it have speaker? Then it can play music/mp3s and view pictures" I tell him. He insists it won't be able to play movies when I ask to speak to his supervisor. He promptly HANGS UP ON ME. Bastard was lucky my sister didn't remember his name.
    • specialK16, on 10/24/2007, -6/+6Rest assured, if that call was monitored, he is not working for dell anymore.
    • alperea, on 10/23/2007, -2/+3He was probably a sales rep. Perhaps he thought it could not play movies because of native DVD playback hardware, or pre loaded software. Easy fix for anyone who is slightly technical, but for salesmen they can only go what's on the sales specs. The best thing to do if you know more than them is say "ok fine" and move on with your life.
    • DrewBlood, on 10/23/2007, -2/+6I agree, Dell's support is horrible but this particular issue was all on the caller. Sure, if he would have been given a chance to speak he might have said something idiotic, but he was barely allowed to open his mouth. This call made me want to stab myself in the ear.
    • Viral, on 10/25/2007, -0/+2The problem with sales reps is that most make commission and most commission salespeople up-sell wherever possible. That guy likely did it by lying, which makes him a douche, but tech support isn't on commission. It's in a tech's best interest to be as open and honest as possible, but they still need to follow policy.
    • shootsfired, on 10/25/2007, -0/+2Just because you had one bad SALES rep doesn't mean the whole customer service is bad
    • shootsfired, on 10/24/2007, -0/+1...
  • trapilales, on 10/25/2007, -14/+5this thing is obviously a fake. Just another douche bag trying to make teh funny by recording his customer support call while being an *****. It's been done....much better too.
  • twomz, on 10/24/2007, -7/+1Getting upset over comp problems never solves anything /sigh.

    The Tech guy sounded like he was about to go emo and start cutting his wrists >.
  • eyegraphix, on 10/28/2007, -5/+55I applaud the tech support guy for having the patience to actually help this *****.
    • Porkgod, on 10/24/2007, -2/+12This guy gets pissed off but still wants help. I would have disconnected on his stupid ass.
      • sexybobo, on 10/25/2007, -1/+4cant disconnect them. but you say you are going to transfer him to another department or you manager and then keep him on hold till he hangs up.
        • ThankTheCheese, on 10/25/2007, -0/+2I wonder if that's exactly what happened, which would explain why he said he was on hold for hours.
  • goldfenix, on 10/25/2007, -6/+291) This sound file has been around forever. Heck, I'm fairly certain it is a Digg repost. In layman's terms: Every repost is repost repost.

    2) Do many of you mean to say that if you had that ***** yelling and cursing at you that you wouldn't do anything to just delay him a little bit? Tech support guys get yelled at day in and day out by people. And it isn't like they called you. Granted, it's tough dealing with them sometimes (level 1 tech support tends to be robots if you already have done all the steps they have) but seriously, that caller was truly an *****. Don't blame this on the tech.

    3) Enough with the Microsoft jokes. The "Ballmer" effect? Seriously? This video was made before XP, back when Apple was trying to increase sales by adding glowing colors to their system. Give me a break.
  • Legolas69, on 11/10/2007, -6/+60Best part: My phone number is the same as my moms..... Yeah, a 30-something year old *****, that doesn't know how to control his anger, and he still lives at home with his mommy... Why am I not surprised?
  • shauncullen, on 10/25/2007, -7/+11Samuel L. Jackson is putting those ***** Dell people in their goddamn place.
    • sandman979, on 10/23/2007, -5/+1haha I thought exactly the same!!
    • flygirl62, on 10/23/2007, -1/+2I have to say that there have been a few times on tech support when I felt like quoting SLJ from Pulp Fiction:
      "ENGLISH!!! DO YOU SPEAK IT?"
    • skylarsutton, on 10/24/2007, -1/+1I'm tired of these MOTHER ***** snakes crashing my MOTHER ***** computer!
  • davmattucci, on 10/28/2007, -8/+23They're both moronic, but I have to give this one to Dell. That guy on the phone is a ***** retard! He can't even slur together a single sentence without using "god damn *****" as a noun modifier. If I were the Dell guy, I would have kept asking for more pieces of information... "Okay sir, your driver's license number please? And then I'll need your height, weight, and 2 sentence description of yourself..." C'mon... if you can't figure out that holding down the power button will shut down your computer, you're a ***** retard...
    • frenchtoaster, on 10/25/2007, -11/+5Wow, because "hold down a button for 10 seconds" is CLEARLY a totally obvious way to turn off a computer. What sort of TOTAL IDIOT isn't born with the innate knowledge that holding down the button for 5 seconds does absolutely nothing, but holding down the button for 10 seconds forces it to turn off.

      Edit: Yes I like to emphasize words by capitalizing them. Its fun, you should try it sometime.
      • nickj6282, on 10/25/2007, -3/+2Well MAYBE the guy could have READ the INSTRUCTION MANUAL that came in the BOX with the COMPUTER!
      • pcpimpster, on 10/25/2007, -0/+4Actually, it will shut off after five seconds, in practice you always double that becuase idiots like this guy may not know how to count seconds and release early.
        Which i wouldnt be surprised.

    • po43292, on 10/23/2007, -1/+2Reminds me of "Doyle" in Sling Blade.
  • ontain, on 10/24/2007, -2/+9It's not just dell it's most automated systems. they'll ask you for all this info and it doesn't get to the service rep that will ask for it all again. WTF? it's 2007. why hasn't this crap been fixed?
    • Legolas69, on 10/24/2007, -1/+4Dell's automated phone system takes exactly 30 seconds to get you to the right place. You **SAY** Tech Support, then, you SAY the Express Service code. It sends you to a person. That's really tough, I know....
      • jserio, on 10/23/2007, -2/+1You think this guy knows what an express service tag is?!
    • pcpimpster, on 10/23/2007, -0/+1Hey Legolas, that may work sometimes but not all the time, i know for a fact that when the calls get rerouted to certain 3rd party call centers the info you entered is NOT in front of that rep and you need to reenter it again.
      Then you get teh pleasure of running diagnostics and the problem is a cracked lcd or something trivial.
      Dell support really does suck.
      • shootsfired, on 10/24/2007, -0/+1you put your information in so you get routed to the right technical support department (Gold, XPS, small business, etc).
        then its verified to make sure its the right account/computer. It's not going to change soon.
  • Harrison88, on 10/24/2007, -3/+9If I was the tech support guy I would have just said... remove the battery instead of asking for all that crap.
    • AdmiralKarelia, on 10/24/2007, -3/+3And then you would have been fired.

      By the way, I hope you pull the battery on your own laptop, and damage the hard drive as a result. Making stupid suggestions like that makes you as bad as the caller.
      • Harrison88, on 10/24/2007, -1/+1Well the guy had obviously tried the power button and I don't know of any other way to cut the power. You wouldn't have got fired for the suggestion I made.
  • jonnymj, on 10/24/2007, -4/+4When I worked in trouble shooting for DirecTV I loved these calls. They made my day. I would mess with people like this so hard, the more irrate the more I would do it, all the while trying to hold back from laughing.
    • pcpimpster, on 10/23/2007, -0/+1Me and you could have been cube buddies. I worked on the Dish Network support line for EDS and also spent time doing AT&T business support. The best calls were people from the rural south who wanted wrestling ppv but couldn't because they didnt have a land line to upload their previous purchases. or the idiot who nailed his dish to a tree and wondered why his signal went out one day. "Sir, trees grow and the dish relies on a direct line of site!" Those were the days...
  • DrewBlood, on 10/24/2007, -5/+5Oh my god I am glad I no longer work in tech support. What a ***** *****!
    • BingoPower, on 10/24/2007, -9/+0The tech-support guy was the ***** here.
      • DrewBlood, on 10/24/2007, -0/+2Care to explain? You've obviously never worked a job like that. He was calm. He wasn't rude. He only asked for a little information that is required by him employer.

        Oh, and he spoke English. I dunno what you guys expect, that he just wave a magic wand? He was way better than any experience I've had with Dell.
  • compgeek, on 10/24/2007, -4/+4OLD AS HELL but still funny

    neutral feedback not getting a digg but not getting buried either
  • emptybucket, on 10/24/2007, -2/+7Customer service can get frustrating but if someone starts off a conversation like a six year old throwing a temper tantrum, they deserve what they get. When I worked in a call center, I loved calls like this. If someone is going to start off yelling at me and showing off their talent for using the f bomb as noun, verb and adjective, i loved messing with them in the nicest and calmest voice I could. Oh the memories.

  • mojibake, on 10/24/2007, -1/+8It's like dealing with Vogons, ugh.
  • xYike, on 10/23/2007, -1/+3ROFL that is insane. This guys sounds like a real gem.
  • Porkgod, on 10/23/2007, -1/+4I understand the guy was frustrated but he was being a total jackass. I wouldn't have continued the call after he call me an ***** the first time.
  • runeasgar, on 10/23/2007, -1/+5My friend works at Dell gold tech support.. I just sent him this. He's probably laughing his ass off right about now.
    • kamin, on 10/24/2007, -0/+0My hats off to gold support. Never had to have an issue escalated with them. I called support after 5pm one day and got the "B" squad. It was terrible.
  • SoundJudgment, on 10/23/2007, -1/+4What the Dell Tech *couldn't* explain to that Caller on the phone... is why Windows was unable shut down the computer on its own. ;)
    • JMScheib, on 10/23/2007, -0/+1Because the users probably don't know how to use a computer and installed a bunch of crap on it when they got a popup asking them whether or not they wanted to install X software.
  • Eizz, on 10/25/2007, -0/+5If I was the tech support I would just skip the normal procedure of collecting his information and give him his quick 2 second answer of holding the button. There is no way this guy is a returning customer after this.
    • mrhappydude, on 10/23/2007, -2/+1and you would have gotten fired
      • pcpimpster, on 10/24/2007, -1/+2So be it, i wouldn’t want to work in such a ***** Gestapo environment to begin with.
  • kimchimik, on 10/23/2007, -1/+1Wow! I would have hung up on him a long time ago. I've worked in support for 2 years and the first thing they tell you is you never have to deal with a customer cussing at you. EVER!! I would have hung up and let him wait another hour after he dropped the first cuss bomb.
    • itschop, on 10/23/2007, -1/+2Yeah, I am real sure that was acceptable by your employer.
      • mrhappydude, on 10/23/2007, -0/+1my employer uses a 3 strike rule 1st offense warn the caller that's not acceptable language,(this always triggers the) 2nd offense: warn them if they continue to speak to use that way you will end the call. (this usually produces a long pause, you can actually hear stifled anger then) 3rd offense: thank them for calling and hang up
  • Sheff121, on 10/24/2007, -2/+2I posted that 6 months ago.... lol
    http://www.youtube.com/watch?v=UTAQjQRh3lY

    • GeneHACKman, on 10/23/2007, -0/+1Well, that's the way Digg rolls. We don't always get the kudos we so desperately want.
  • toddomatic, on 05/20/2008, -4/+5"Sir, please find the box that your computer came in, and ship it back to us. You are too stupid to own a computer"
    • bludragn0, on 10/24/2007, -0/+1It was funny when the quote was in its entirety. When you strip it down, it's just made of fail.
  • tmart, on 10/24/2007, -2/+13RTFM is all i have to say
    • frenchtoaster, on 10/23/2007, -2/+3I'm not so sure "TFM" actually say you can hold down the power button for 10 seconds to turn off a computer.
      • jserio, on 10/24/2007, -0/+3Actually, it's 5 seconds. But I would say 10 seconds to this guy too since 10 seconds is more like 5 seconds to someone this irate.
  • plizard, on 10/23/2007, -1/+3"yeah it's close enough!"

    dell support is bad but this guy doesn't need that kinda treatment.
    • insomniac8400, on 10/24/2007, -0/+6*****, he said his computer wouldn't turn off. Why the ***** did they need to ask him a ***** ton of jackassy questions when all they had to say was hold the power button in. This solution works for both pcs and laptops, they basically needed no info from him besides that it was hung up on the shutdown screen. If dell didn't waste so much time on the phone asking stupid questions, maybe they wouldn't have to outsource everything.
      • plizard, on 10/24/2007, -0/+3ok i do agree with you because the rare times i ever have to call any place i hate going through all the verification and survey ***** questions.
      • ozziek, on 10/24/2007, -2/+0Dell are asking for way too much when it comes to e-mail yes but the service tag number is on the box - anyone could call for support even if they stole it so the first part is verification. The rest is probably to update marketing/database records and so definately unnessary but at the end of the day these calls need to be logged if any useful information is to come out of them.
        • insomniac8400, on 10/25/2007, -0/+1They should just need the service tag, anything else is *****.
  • leftykiller, on 10/24/2007, -3/+5n00b
  • reed311, on 10/28/2007, -2/+16Yeah, the caller needs to learn to treat people on a professional level. No matter how angry you are at a company, you should treat each employee differently, until that employee truly does something out of line. When I was in college, I worked customer service for Dell and these are questions that MUST be asked. Period. Dell records each and every call and can reference them if necessary. Your bonus money is directly tied to making sure you ask the proper questions and gathering emails for surveys, etcs.

    That being said, I would have taken the risk and just told the guy how to fix the problem; however the caller was being a dick and deserved to be messed with. You don't treat people like dirt.
    • pcpimpster, on 10/23/2007, -0/+1Its funny they always collect this info from me but whenever i log into my account it never gets changed the ***** must just vanish into thin air and ive requested my contact info for our companies account be changed numerous times. Each time i call though, its ***** the old info again and they almost send it to a bad address. Dell isnt perfect, those questions are *****. All you should have to do is confirm service tag and name and be on with the solution. collect the rest after you have difused the customer.
  • dan222555, on 10/28/2007, -0/+4If the idiot didn't spend all that time whining like a bitch he probably would have gotten the answer he wanted a lot faster.
  • Duckert, on 10/24/2007, -3/+2I work in a call center, entirely on the tech guy's side. If I was tech guy's manager he would have got an extra hour for break for keeping so calm.

    And maybe a hug too!
  • insomniac8400, on 10/23/2007, -1/+3On the phone for hours just to be told how to fix it in 10 seconds. You have to love tech support. Although I just wish the guy had a better reaction once he was told how easy it was to turn it off.
  • Fetching more discussions...
    Show 51 - 100 of 142 discussions
  •  

    Login or register to add a comment

    Create a new account or login to join in the conversation on Digg. You'll also be able to Digg stories to help promote things you like.


© Digg Inc. 2008 — Content posted by Digg users is dedicated to the public domain.
DIGG, DIGG IT, DUGG, DIGG THIS, Digg graphics, logos, designs, page headers, button icons, scripts, and other service names are the trademarks of Digg Inc.