What is Digg?272 Comments
- atdigg, on 10/12/2007, -21/+196That's one side of the coin, it might also happen that you want to buy something or ask for some info and the person who is supposed to work there behaves like she's doing you a big favor or even ignores you for as long as she can.
My theory: there are idiots are on the both sides on the counter. - Stonedonkey, on 10/12/2007, -5/+174"My theory: there are idiots are on the both sides on the counter."
And believe me, the person behind the counter will have to deal with A LOT more idiots than the customer on any given day.
If you get bad service, you can go somewhere else. If the employee gets a bad customer, they have to stand there and just take it. See how this becomes a vicious cycle? - unpurposed, on 10/12/2007, -7/+154Very true. It's sickening the way people take advantage of fellow human beings and treat them like crap.
- Cal241, on 10/12/2007, -0/+88When I was in high school, I once worked a fast food restaurant. Some drunk guy THREW his food at me because it was cold. We gave him free food.
- inactive, on 10/12/2007, -6/+67@sinner: You're a moron. I don't mean that in a bad way, I just felt I should tell you, since realizing you're a moron will help you make sense of your life.
- z23rdhsuan, on 10/12/2007, -4/+64i fondly recall a waitress i worked with in one of the busiest french quarter dive restaurants. when an overly demanding fat old white trash woman got snarky over something missed off her order & instantly demanded to see her manager. the waitress responded with "yeah what if I am the manager? then what? who the f*ck does that make you? get the f*ck outta here!" and the sour customer scurried off. later she said all her other tables tipped her really well after seeing that.
- WasabiBomb, on 10/12/2007, -2/+51@leffunov: "Wow, if she was my waitress I wouldn't tip."
I'd tip extra, personally. - sundancekid503, on 10/12/2007, -3/+51Listen jerkwad, I threw the food at you because I said NO ONIONS!
- Klisk, on 10/12/2007, -4/+50Watch Clerks, learn from Randall.
- floppyparty, on 10/12/2007, -5/+51Looks like you both got free food.
- skoles, on 10/12/2007, -1/+40I've defended clerks when they're being given ***** by customers who are just being *****. I've worked the fast food gig and the retail gig in my past so I know exactly what you wish you could say but couldn't.
So I happily step in and fire off the comments I've always wanted to unload when in their position. Letting a C-bomb or "*****" drop tends to get the most smiles from the employee. - thezanman, on 10/12/2007, -5/+43People in ANY position, behind the counter or in front of it, need to stand up for themselves. It may not be company policy, but you will get farther in the long run if you do what is right and not let yourself/others get treated like *****.
- mustafya, on 10/12/2007, -2/+38This is so true. It warmed my heart the day I was in TGIFriday's and saw a couple acting like *****. The manager came over and told them they could leave or he could call the police and have them escorted out.
- z23rdhsuan, on 10/12/2007, -4/+40@Azur
you seem to have taken the meaning of this article to heart! - whodaman5, on 10/12/2007, -3/+35Companies are so scared that people are going to throw a stink and it'll make it on the news and then the person will sue. They'll be stuck issuing apologies, giving the person money, and treating them like they're their #1 customer ever.
When will a major company step up to the plate and say "You know what, this guy is a ***** and we don't want the atmosphere of our company ruined by *****".
I'm sure it happens on occasion, but someday a company with some gall will do it with impunity and the gain will more than cover the loss of a single customer. Probably by 1000-fold. - barneytoe, on 10/12/2007, -4/+36Um, some people would consider the fact that Italians/French/Spaniards can sit down and relax at a meal for 2 hours plus a positive. It's terrible the way we Americans rush around with our heads cut off, barking orders and flipping off grandmothers.
- Dempf, on 10/12/2007, -1/+30"We do your laundry, cook your food and serve you dinner. We guard you while you sleep. We drive your ambulances. Do not ***** with us."
- toekneebullard, on 10/12/2007, -2/+31Well written, and worth the read. The only thing it lacked was a call to arms for people to stick up for eachother.
- mellon, on 10/12/2007, -1/+28Totally, dude. He should give us all free coupons for a future *****-free blog entry. How dare he use a word like that in his own blog that he's making available to you for free? The NERVE! I DEMAND satisfaction!
- toby34a, on 10/12/2007, -3/+30Have you worked tech support? Because that's our true philosophy.
- numb, on 10/12/2007, -1/+28I was watching "Dirty Jobs" on the Discovery Channel last night and one of the jobs they showed was cleaning up the animal crap at the SF zoo. The host of the show asked the employee who did the job full-time how he ended up being the guy picking up all the *****. The employee responded "I worked my way up from dealing with the public."
No, I didn't make that up. It really was on Discovery last night. - floppyparty, on 10/12/2007, -9/+35I think the best way to handle this is from the past. I think everyone needs to carry daggers like in the old days. This way, when you before you berate the person behind the counter, you really must ask yourself if that person will try to slice your neck. I think that also solves the "respect must be earned" philosophy as well.
- ZenMojo, on 10/12/2007, -2/+27New rules:
"The customer is sometimes right."
"Everybody deserves your respect ... until they lose it."
I think the world would be a far better place if we instituted these right now. - plncrzy, on 10/12/2007, -4/+29... It's kind of sad that people *need* a call-to-arms to stick up for each other.
- Lososaurus, on 10/12/2007, -2/+25"Stupid burger punk!"
-"Farva, no!" - crawfishsoul, on 10/12/2007, -2/+24Southwest Airlines is one such company. I read one good article in their in flight magazine that talked about how they will routinely tell out-of-line passengers to not fly with them anymore because of the way they treated their employee.
Not the same article but same topic.
http://www.mccombs.utexas.edu/news/pressreleases/barrett_wrap.asp - MalaysianMafia, on 10/12/2007, -10/+31Here's a good phrase: "The customer is always an idiot."
- whodaman5, on 10/12/2007, -4/+23Now that I think about it, the Soup Nazi guy pretty much does this. While he wasn't a big thing when he started doing it, look how it's worked out for him.
- skoles, on 10/12/2007, -0/+19How about you have so much sand in your vagina you end up with pearls at the end of a day?
- wheel, on 10/12/2007, -1/+17velorz - "maybe its the fact that you mediocre food handlers screw up our orders 95% of the time and we're just tired of your ineptitude. Also we use curse words because you're to stupid to realize any language above a sixth grade level."
I'm not one to give advice normally, but your comment incensed me. My advice is simple. When you are attempting to deride someone for their lack of intelligence, in this case, specifically, their lack of language skills, you probably shouldn't commit egregious grammatical errors in your own sentences.
Also, chill the ***** out! You would get much better service if you weren't a complete douche bag. The irony of it all is that you get angry at bad service, which is understandable, but instead of going about it in a civil way, you yell and swear, which only decreases the level of service you'll ever receive, creating a never ending cycle. The problem isn't your server/cashier/ordertaker/whatever. The problem is you, the inconsiderate prick. - Crass22, on 10/12/2007, -1/+17Mad props to that. I used to work in customer service and I constantly got grilled by rich old *****, I wish I had the sense back then to stand up to them. It seems sometimes the biggest ***** are just people in disguise, and when you call them on their ***** it uncovers their true cowardice.
- jus1haz2, on 10/12/2007, -2/+17I think this kind of thing only happens in corporate places with alot of stupid rules. I worked in an independently owned pizza place for a couple years in high school and the manger wouldn't take ***** from customers. He would politely ask them to leave if they were being disrespectful or rude.
- Kemo, on 10/12/2007, -1/+16I totally agree with this blog!
"NO SOUP FOR YOU!" - marmanukem, on 10/12/2007, -1/+15I love seeing douchbags get their comeuppance.
- vexter, on 10/12/2007, -8/+22We call it, "The American Way". Most think this is some happy, do the right thing kind of addage. But what it really means is "We will do ANYTHING to stay on top". I live here, I go along with it. I have kids to feed. I dont like it. I think Im the only one that doesnt wonder about why so many of us are depressed. The USA has MANY that would back a revolt.
- Zippo, on 10/12/2007, -1/+15So very true. Having worked in retail myself for nearly half a decade, I know all about it. Even though I've moved on from the service industry, I'm always super polite to cashiers. If I make a mistake, I apologize. I always smile and say thank you. If they say "have a good day", I say "thank, you too!" I know what it's like to stand in front of a cash register for five hours, doing nothing but scanning items in and having to serve people... they're people like everyone else and deserve respect.
- Hashiro, on 10/12/2007, -1/+15So many of you missed the point all together. He's not trying to prove that the customer is right or that the establishment is wrong. He's just trying to rally us against all the ***** out there who abuse the term 'the customer is always right'. We've all been the employee in this story. Some ***** is complaining that it's his ISP's fault that he put his credit card in the floppy drive because he was trying to pay his bill online or some other equally absurd demand. We've all just wanted to tell him to kindly remove his head from his shoulders and save us all from the stupidity that is his being.
But we couldn't... That would get us fired.
But now we have an excuse to yell at other peoples customers. Next time you seem some ***** yelling at the waitress because he didn't RTFM(enu), call him an ***** and stand up for the employee who is only doing their JOB! - Urusai, on 10/12/2007, -6/+19You should have offered him a blowjob and the keys to your car, you cold-food-serving pigdog!
- mannymix03, on 10/12/2007, -1/+14food service is by far the worst industry i have ever worked in, at 17 years old i used to work at a large chain restaurant called cheeseburger cheeseburger, a customer complained to my manager, behind my back and said that i was rude and didnt take her order correctly. She ordered a medium rare burger but it was cooked like it was well
So my manager talks to me, and then i go over to the table nicely (holding in the rage from her going above my head, instead of just asking me), and i showed her where i wrote down her order, and it clearly said medium rare, and i assured her it was just a cooks mistake, and offered to bring her out a new burger cooked medium rare. Her response "oh gosh, how long is THAT going to take now!", so i bring her out a new burger, made sure it was medium rare and perfect. I bring it to her and then, "FINALLY, ITS ABOUT TIME.....", then she started making a scene right there, being very loud saying how i should be fired and other stuff, and i told her straight up "Mam, i'm 17, its the middle of the dinner rush and i have been here since 12, i'm sorry your burger wasn't cooked correctly, that was a cooks mistake and we rectified it, please do not try and make a scene in front of the whole restaurant" then of course "HOW DARE YOU TALK TO ME LIKE THAT", like she is better then me in some way.
Long story short, i got sympathy from the other customers, and got a better then average tip for the night, my manager afterward told me i handled the situation well and that i was right. - meepus, on 10/12/2007, -0/+12Yeah, I'm sure lots of people bring guns to crowded restaurants and then shoot people for disrespecting them... in rappers' wet dreams. The majority of gun owners aren't this stupid. You however, are. So, now that I've disrespected you, are you going to hunt me down and shoot me?
@fatham: your comment is just as ignorant and disrespectful as the one above yours. Get off your high horse. - master_of_fm, on 10/12/2007, -0/+12@velorz - you are exactly the type of self important ***** that the article addresses.
btw - i forgot to mention that the old lady had neglected to either connect something or input an incorrect setting. she had done something that had caused the new problem and it was no fault of mine. - splammo, on 10/12/2007, -1/+13@ThinkBox
I find it funny you assumed it was a guy because of their language, but in the article it says "my husband" now I know you can't assume anything anymore but that makes it sound like its a woman writing the article to me. - BabyTofu, on 10/12/2007, -0/+12@velorz
They're called servers, not servants. There's a distinction. Be cool. - gboodhoo, on 10/12/2007, -3/+15many civilized people like to call that enjoying life. Turns out there's more to it than sitting in front of a screen
- arfox, on 10/12/2007, -1/+13@velroz: I logged in *just* to dig you down
asshat - meepus, on 10/12/2007, -2/+13The only issue I have with this article is the fact that if you look to Best Buy, you'll see a company more interested in the bottom line than the needs of customers. At Best Buy, the customer isn't ever right unless they're mindlessly passing you money.
Example:
The first year that Best Buy were doing their co-operative promotion with McDonalds' monopoly game, they advertised that the Best Buy bucks you got for free with your super-sized fries were 'as good as cash at Best Buy.' Apparently, at Best Buy, if you try to pay with what's considered 'as good as cash' you'll not be permitted to use it for the entirety of a transaction, nor will you be permitted to use it at all on transactions for loss-leaders like CDs, DVDs, or really anything else that's relatively cheap. I found this out when, I tried to buy a CD with the 'bucks' and a cashier told me that I was trying to rip off the company and refused to accept them. She also accused me of willfully doing so because these stipulations were written clearly in the company policy, which was a printed out sheet of paper by her cash register that was completely unadvertised.
I was never rude to this woman, but she basically made me out to be an amoral thief to the other people in line for taking advantage of an advertised promotion in a way that anyone could expect. She even asked my brother, who was in line behind me, if I was being ridiculous for 'expecting to be able to get away with it.' He said no.
I don't shop at Best Buy anymore: I give my business to establishments whose policies are not intended to blatantly deceive customers, rip off employees, or degrade the quality of service they provide.
The idea that 'the customer is always right' isn't intended to be a literal concept. What it means is that a business should have such a high standard of quality for its customer service that a customer should walk away from a transaction feeling that their needs and questions were attended to respectfully. This isn't a free license for customers to be *****, because in order to deserve that kind of positive treatment, there's a certain unwritten standard for their behavior that they should be upholding.
I'd love to a company start calling out ***** customers and getting rid of them, but that doesn't mean that service standards should be thrown to the wind.
Violent Acres is a talented writer, but sometimes she ignores the other side of the coin on a stance simply to radiate controversy. It's an obvious tack, but if she weren't good at it she wouldn't keep making front page on Digg. - academician, on 10/12/2007, -0/+11Retaliatory insults are sometimes justifiable.
Initiatory insults are most often not. - ejm508, on 10/12/2007, -1/+12Southwest owns
They don't waste time with a bunch of *****, they just get everyone onto the plane quickly and fly, which is what everyone really wants anyway. - master_of_fm, on 10/12/2007, -1/+12this old lady had picked up her computer that I had just fixed and took it home connected it up and for whatever reason something (cant for the life of me remember what) wasnt working properly. so she called me and said I just had my computer fixed and you fixed the problem, but broke something else. I tried to offer to walk her through the problem over the phone, but she chose to berate me instead. after about 2 seconds of her mouthing off i hung up on her.
about 1 minute later she called back and said that we must have gotten disconnected, i corrected her and told her no, I hung up on you. when she asked why I kindly explained to her that i didnt appreciate the way she was treating me and that I would not tolerate it. she thought about it for a second, realized she was in the wrong and then politely asked me to help her through the problem.
like the author in the article said, by not letting people know that they are being rude and incosiderate to someone, you are basically condoning their behaviour. - Stonedonkey, on 10/12/2007, -1/+12Any company that's willing to sacrifice its employees' dignity in the name of commerce is not one I want to work for -- or do business with.
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