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- 99kk, on 11/12/2008, -0/+0SAFENESS - REASONABLE FORCE / PHYSICAL ALTERCATIONS
Revision: 01-2006 Effective: 02-22-2006
A. Reasonable Force
1. Reasonable Force is defined as the least amount of physical force necessary to make an apprehension, while ensuring the safety of bystanders and yourself. When making an apprehension, Reasonable Force may be used to protect AP / Target team members and guests (bystanders).
2. If an AP team member believes a subject poses a physical threat, handcuffing guidelines (outlined in the Handcuff Directive) shall be followed and law enforcement contacted immediately.
B. Physical Altercation
If an altercation occurs:
1. Immediately attempt to disengage from the subject.
2. Allow the subject to exit the store.
3. If necessary use Nonviolent Crisis Intervention R training.
4. Contact law enforcement and Alert One.
a. Any incident that results in a serious injury to a team member, guest or detained subject must be communicated to Alert One immediately and a Guest Service Report filed.
5. Communicate the incident to the Store Team Leader (STL) and/or Leader on Duty, your DAPTL and HR as soon as possible.
6. Document the case appropriately in CIRS (threat or assault) using the steps outlined in the Documentation section.
NOTE: Following any altercation, the AP team member(s) involved shall review the occurrence with their supervisor and the ETL-HR for safeness and procedural compliance and to determine if any further training is required.
SURVEILLANCE
Revision: 01-2006 Effective: 02-22-2006
A. General Guidelines
1. Surveillance conducted by AP team members of any individual shall be based only on the actions and behaviors of the individual.
2. Surveillance shall not be based on individual characteristics such as age, gender, race, sexual orientation, disability, national origin, religion, etc.
B. Certification
Only certified AP team members are authorized to conduct physical and/or CCTV surveillance. Certification is received upon the completion of the CCTV training outlined in the AP Academy Basic Training.
C. Surveillance Equipment
Surveillance equipment is defined as any audio or video equipment that assists in the monitoring and/or recording of an individual’s actions or words.
1. Surveillance equipment is the property of Target and shall ONLY be used by AP team members for approved company use. Improper use of equipment (example: using cameras to follow guests or team members for non-AP reasons) is prohibited, any AP team member caught using surveillance equipment in an inappropriate manner is subject to applicable coaching and corrective action.
2. Requests to use surveillance equipment for business purposes other than AP-related investigations must be approved by the DAPTL / Distribution GAPTL.
3. The store ETL-AP/APGL is responsible for all surveillance equipment including the proper use, location and maintenance of all equipment.
4. Video Footage - All video footage captured in by AP surveillance equipment is property of Target and shall only be used for evidentiary purposes. Any misuse, misrepresentation or manipulation of video footage by any team member is subject to applicable coaching and corrective action.
NOTE: AP surveillance is confidential and access to view the video shall only be granted to individuals with proper approval. AP team members shall partner with DAPTL (external cases) and DAPTL and HR (internal cases) prior to allowing anyone other than AP team members working on the investigation or law enforcement to view AP video.
a. Old videotapes that are no longer usable shall be destroyed by cutting the tape and removing the ribbon.
5. Public View Monitors
a. Recording of all Public View (and Exit View where applicable) monitors is required 24 hours a day, 7 days a week for digital and non-digital stores.
b. Public/Exit View images shall be retained for a minimum of 31 days for all stores.
6. Fitting Rooms / Restrooms - Target does not allow the use of surveillance equipment in or over fitting rooms or restrooms, or allow surveillance equipment to be positioned in such a way to provide the opportunity to monitor fitting rooms or restrooms.
7. Executive’s / Supervisor’s Office - Audio or video equipment may not be placed in or over an executive’s or supervisor’s office without prior approval from the Director / Vice President of Assets Protection and HR.
8. Tape Recorders - Tape recorders and other listening devices shall not be used by store based AP team members. Recorders may be used by Investigations team members, procedures are outlined in the Investigations Directives.
D. Critical vs. Non-Critical Equipment
AP surveillance equipment is divided into two categories, critical and non-critical. The ETL-AP/APGL shall be responsible for ensuring all equipment is properly maintained and repaired according to the requirements/time lines listed below:
1. Critical Equipment is defined as devices which impact safeness strategies.
a. Critical equipment includes:
1. Exterior cameras, including Pan, Tilt and Zoom (PTZ) and fixed cameras used for parking lot surveillance.
2. Entrance/exit cameras, including trucker’s door, team member entrance (where applicable) and front entrance public view monitors.
3. Other public view monitors including fitting rooms, guest service and where applicable Garden Centers.
4. AP Booking room camera, Cash Office camera, Front Lane and Guest Service Desk camera.
b. Critical equipment must be repaired within 48 hours of the reported breakdown.
c. Any breakdown of critical equipment must be reported to the DAPTL immediately.
2. Non-Critical equipment is defined as all other AP surveillance equipment.
a. Non-critical equipment must be repaired within 72 hours of the reported breakdown.
3. The DAPTL/Distribution GAPTL must be notified immediately if timing for repairs of critical or non-critical equipment exceed the time limits listed above.
E. Off-site Surveillance
AP stores team members are not authorized to conduct off-site (outside of Target property) surveillance. Off-site surveillance may only be conducted by a certified Investigations team member, pursuant to Investigations Directives.
PRODUCTIVE MERCHANDISE RECOVERIES (PMRS)
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
In situations where not all five apprehension steps can be observed, and it is safe to do so, the AP team member(s) shall attempt a Productive Merchandise Recovery.
If the AP team member is able to recover the merchandise, the incident shall be documented in CIRS as a PMR - Productive Merchandise Recovery. If the AP team member is unable to recover the merchandise, the incident shall be documented in CIRS as a KTR - Known Theft Report.
WARNING: A PMR shall not be attempted if the subject is in possession, or believed to be in possession, of a weapon. In these cases the AP team member shall ensure the subject is captured on video and shall attempt to get vehicle information (make, model, license plate number) as the subject exits the store.
1. During a PMR an AP team member may:
a. Contact another non-AP team member, wearing red and khaki, to initiate guest service without reveal the reason for the request.
b. Make themselves visible to the guest as a deterrent.
c. Contact a Sales team member or research in store registers to determine if an item was purchased.
d. Ask an uniformed AP team member (TPS or ETL-AP) to stand by the exit doors to act as a deterrent.
2. During a PMR an AP team member may NOT:
a. Initiate a PMR, ask another team member to initiate a PMR or ask a non-AP team member to guest service the subject if they believe the subject is in possession of a weapon.
b. Touch an individual or anything they are carrying.
c. Ask for merchandise or make accusations of theft of merchandise.
d. Ask another team member to accuse, remove merchandise or make inappropriate gestures to the individual.
3. If the guest initiates interaction with an AP team member:
a. Verbally identify yourself as Assets Protection, but do not show identification.
b. If the guest pursues the conversation, refer the guest to store management for resolution.
4. All PMRs shall be entered into CIRS using the steps outlined in the Documentation section.
TARGET PROTECTION SPECIALIST (TPS) MERCHANDISE RECOVERIES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
Uniformed TPS team members may conduct receipt checks and EAS responses at Target store exits when a guest is departing the store with high dollar / high theft exposed merchandise (receipt checks) or when an EAS alarm sounds as the guest exits the building.
B. During a TPS Merchandise Receipt Check
1. The Uniformed TPS may:
a. Check receipts for high dollar / high theft exposed merchandise.
2. The Uniformed TPS may NOT:
a. Check bagged items to determine whether or not something has been concealed or paid for.
b. Create an EAS Alarm in order to check the purchases or bags of a guest or team member. Creating an alarm includes but is not limited to:
1. Turning the system off and back on to cause an audible signal when a guest/team member walks through the pedestals.
2. Affixing or placing a live EAS tag onto or onto a purchase by a guest/team member.
3. An AP team member walking through a pedestal with an EAS tag at the same time a guest or team member is exiting the store.
4. Any other manipulation of the EAS system to cause an alarm.
3. Whenever possible, TPS receipt checks shall take place inside the building.
4. If a guest becomes uncooperative during a receipt check:
a. Apologize and allow the guest to leave with the merchandise.
b. Get a description of the guest and vehicle and document in the CIRS report.
NOTE: TPS Merchandise Receipts checks are only to be conducted by uniformed TPS team members. APS team members may not conduct merchandise receipt checks. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to conduct receipt checks.
C. Documenting TPS Merchandise Recoveries
The following procedures shall be followed by the TPS when documenting any TPS recovery or attempted TPS recovery.
1. Each TPS Recovery must be documented in CIRS.
a. Cases shall be identified as “Other” / “TPS Merch Recovery”.
b. Note the time, date and location of the recovery (example: 11:03 am, November 27, Green exit).
c. List all merchandise recovered.
d. Do not add multiple recoveries to the same report; each TPS recovery shall be entered as a single incident with a unique CIRS case number.
NOTE: CIRS reports may be called upon if a case goes to criminal or civil trial and therefore are incident specific and shall only contain a single incident.
D. EAS Alarm Response
If an EAS alarm sounds, the uniformed TPS shall follow the procedures outlined below. If a uniformed TPS is not available, the LOD, GSTL or ETL-AP shall follow the outlined procedures; other team members are not permitted to respond to EAS alarms.
1. Guests with visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If you find the item on the receipt, deactivate the item and allow the guest to leave.
2. If the item is not on the receipt, ask the guest if they would like to purchase the item.
3. If the guest does not have, or cannot find a receipt, ask the guest which cashier rang up their purchase and verify with the cashier. If the purchase cannot be verified, contact another AP team member for assistance.
4. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to leave. Obtain a description of the guest and guest’s vehicle and enter it in CIRS.
2. Guest with NO visible purchases:
a. Approach guest and conduct merchandise receipt check to verify purchases and deactivation of EAS tags.
1. If the guest does not have any purchases, ask if they have an electronic key - if so ask to see it.
2. Ask if guest has merchandise from another store - if so ask if they would like it deactivated.
3. If the guest does not have merchandise or an electronic key, allow them to leave the store.
4. If guest shows you Target merchandise that has not been paid for, ask if they would like to purchase the merchandise and allow them to purchase the item(s). If the guest refuses to purchase the item, ask for the merchandise back.
5. Searches of a subject’s personal possessions (example: purse) for evidence (merchandise) is not allowed unless the subject initiates the search or requests an AP team member to inspect their possessions.
NOTE: If the guest becomes uncooperative, allow the guest to - 99kk, on 11/12/2008, -0/+0
Target AP Directives
Revision: 01-2006 Effective: 02-22-2006
PREFACE
A. Directives
Assets Protection (AP) Directives are the basic guidelines by which we conduct our business. As an AP team member, you are expected to follow the Assets Protection Directives at all times. Violation of any Directive shall be handled according to the applicable coaching and corrective action policy (see Corporate Policies - Counseling and Corrective Action).
Directives are to be followed by all team members and if you are instructed to violate a Directive you must immediately notify your supervisor. If the order involves your supervisor, notify the next level AP team member.
The Directives are in addition to, and not intended to supersede any company policies and procedures. The Directives are not contracts, expressed or implied. Following the Directives does not guarantee continued employment by Target.
NOTE:If you become involved in situations that are not covered by a Directive, you are expected to act in Target’s best interests and in a manner that avoids liability.
B. Note, Caution, Warning Statements
Note, Warning and Caution statements are used within the Directives to emphasize important and critical information. AP team members must read these statements to help ensure their safety and the safety of other team members and guests.
1. Note - A Note is a statement used to notify people of information that is important, but not hazard related.
2. Caution - A Caution indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injuries.
3. Warning - A Warning indicates a potentially hazardous situation that, if not avoided,
could result in death or serious injury.
C. Revision Number/Effective Dates/Highlighted Text
Each directive shall be noted with a Revision Number, the Effective Date of the revision and Change bars.
1. Revision Number - Directive revisions will be sequential indicating the number and year
of the revision (example: 01-2006 = the first revision in 2006, 02-2006 = the second
revision in 2006, etc.).
2. Effective Date - All Directives shall include the date the revision becomes effective.
3. Highlighted Text - Highlighted text (red font) is used to indicate changes within the
current revision . This allows for easier review so the user can identify areas that have
been modified.
AP GENERAL POLICIES
Revision: 01-2006 Effective: 02-22-2006
A. Confidentiality
AP incidents and cases contain sensitive material that must be treated as confidential. In addition, all AP team members must adhere to the following rules regarding confidentiality:
1. All information regarding investigations is considered confidential and shall not be
discussed with persons not involved with the investigation.
2. Information received from law enforcement is considered confidential and may not be
discussed with persons not involved with the investigation.
3. Information received from background screening, drug screening, previous employers,
proprietary systems, team members’ files and other similar information is considered
confidential and is not to be discussed with any persons not involved in the investigation.
Requests for this information by law enforcement shall be referred to the manager or
District Assets Protection Leader (DAPTL)/Distribution Group Assets Protection Leader
(Distribution GAPTL).
B. Information Security
AP team members are required to ensure the security of Target’s confidential information by using that information appropriately and safeguarding it. All Information that Target creates, stores, transmits, or uses in conducting its business is the exclusive property of Target.
1. Computers/Laptops/PDAs/Treos - Target computers contain sensitive information and steps must be taken to ensure the protection of that information at all times.
a. Passwords - Never share passwords with other people, your password shall be
used for your access only.
b. Computer Access - Ensure access to your computer is locked when leaving it
unattended.
c. Do not leave laptops/PDAs and Treos in exposed areas when traveling
(examples:In a car, hotel room, in checked luggage, etc.).
Target’s Information Security Policy can be found online at TGT under the Company & Culture tab.
C. Knowledge of Wrongdoing
AP team members will immediately bring to the attention of the appropriate Target team member (supervisor, next level supervisor, Human Resources, Integrity Hotline, etc.) knowledge of any:
1. Theft of any Target assets.
2. Falsification of Apprehension/Recovery reports.
3. Deviation from approved apprehension procedures.
4. Failure to report a Non-Productive Incident (NPI).
5. Detrimental conduct in violation of company polices, including but not limited to:
a. Possession or use of alcohol on company property.
b. Possession or use of a controlled substance on company property.
c. Possession or use of a weapon on company property.
6. Harassment.
D. Crimes Against Property/Persons
AP members must report any crimes against person and crimes against property occurring on Target property.
NOTE: This Directive does NOT apply to merchandise vadalism cases. Loss to Target property (including merchandise) is reportable via the Property Loss Program.
1. Documentation - The following documentation shall be required following any crime against a person or property:
a. Enter all cases into Common Incident Reporting System (CIRS) within 24 hours
of the incident, documenting the type of incident, parties involved and any actions
taken by AP and/or Target.
b. Obtain witness statements from all team members who were witness to the
incident.
c. Request copies of any police/mall security reports and retain in the case file.
d. Complete a post Serious Incident Report/NPI Follow-up Report when requested.
Return one copy to HQ and retain a second copy in the case file.
2. Notification
a. Notify the DAPTL/Distribution GAPTL of all crimes against persons and any
recurring crimes against property (i.e. patterns of car theft/vandalism).
b. Notify the STL in all cases of property loss. It shall be the STL’s responsibility to
ensure the appropriate Property Loss Reports are completed.
c. Notify the Guest Reporting Center.
d. Call Alert One (see Emergency Procedures Flip chart).
E. Minimum Age for AP Team Members
All AP team members must be at least 18 years of age at the time they are hired.
F. Conflict of Interest
Target AP team members may have full or part-time employment elsewhere, unless that employment would result in a conflict of interest as defined by Target’s Business Ethics - Code of Conduct and/or any additional items listed in this section.
AP team members shall be aware of the contents of the Business Conduct Guide and the provisions of the Guide with respect to Conflict of Interest, including Target’s policy on vendor gifts and other potential conflicts.
1. Existing Conflict
a. A Conflict of Interest exists when one (1) or more of the following apply:
1. An AP team member is employed by another business that competes
with Target or in a security position with another retailer that involves
apprehending shoplifters or dishonest team members
2. An AP team member’s other employment interferes with the ability to
perform essential functions of the job at Target.
3. An AP team member’s other employment conflicts with scheduling or court
commitments.
4. An AP team member’s other employment is a paid, sworn law enforcement
position where a team member is employed by a government entity (sheriff,
deputy sheriff, peace officer, etc.) in any community (due to the nature of
the work responsibilities).
5. An AP team member’s other employment is with a company with which
Target does business, if interaction with Target would be required or could
occur.
2. AP Team Members working in Non-AP Roles - Due to the unique responsibilities
associated with Assets Protection, AP team members are NOT permitted to work in
Non-AP positions within the same store.
NOTE: AP team members may work additional hours in a Non-AP position at an alternate store or Distribution Center (DC).
G. Court Testimony Payments
1. In some jurisdictions, AP team members may receive a fee from the court for appearing
as a witness on behalf of the State, County or City for cases stemming from or related
to their employment as Target team members.
2. Any witness fee checks shall be turned over to the Executive Team Leader - Assets
Protection (ETL-AP) or Assets Protection Group Leader (APGL) for deposit into the
appropriate account used to off-set business expenses. The DAPTL or Distribution
GAPTL shall provide the ETL-AP/APGL with the appropriate account information.
3. The ETL-AP shall partner with HR regarding payroll related questions for team
members and former team members testifying on behalf of Target.
H. Team Member Package/Locker Checks
Target reserves the right to monitor or inspect work areas or items that team members bring to work, like coats, purses, backpacks, bags or packages. Target also reserves the right to monitor or conduct inspections of work areas and/or personal property at any time.
This section outlines procedures for conducting team member package/locker checks.
1. Team member package/locker checks shall be conducted by an AP team member,
the Leader on Duty or contracted guards (at DCs).
2. Each store/DC shall have a designated location for team members and partner business
team members to secure packages while the team members are working.
3. Package checks of team members/partner business team members shall be performed
at the door as the team member exits after their scheduled shift.
4. A witness (example Leader on Duty, another AP team member, etc.) must be present
when conducting team member package/locker checks.
5. All vendor packages shall be checked at the service desk.
6. Team members shall not be allowed to keep any purchases or personal packages in
their work area or adjacent stockroom.
7. All team members/partner business team members must have the original sales receipt
in the package/shopping bag.
APPREHENSION GUIDELINES
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
This section lists the steps that MUST be followed in order for an AP team member to make a shoplifting apprehension. All steps must be observed, unless otherwise noted, and a detailed description of each step documented in the CIRS case narrative.
B. Certification
Only certified AP team members are authorized to apprehend or assist in the apprehension of shoplifters. Certification is received upon the completion of the following AP Academy courses:
1. Nonviolent Crisis Intervention R - must be completed within 30 days of hire date.
2. Position's Basic Training Courses
3. External Apprehension Certification
C. Five Steps for Apprehension
Certified AP team members must observe all five steps prior to making a shoplifter apprehension.
NOTE: If local law enforcement takes independent action and makes an apprehension before all five steps are met, the details must be documented in the CIRS report.
1. Initiation of Observation - The subject must enter the store/area without possession of Target merchandise.
2. Selection - The subject must be observed selecting Target merchandise from the display location.
3. Concealment - The subject must be observed concealing the merchandise, or the AP team member must have NO reasonable doubt based on observations that the merchandise has been concealed by the subject.
NOTE: If the merchandise is not actually concealed, it must be exposed as the subject exits or attempts to exit the store.
4. Maintain Observation - The AP team member must maintain sufficient surveillance of the subject in order to know the location of the merchandise and ensure the subject does not discard the merchandise.
NOTE: A Productive Merchandise Recovery (PMR) shall be attempted if surveillance is broken for any reason, or the AP team member can not maintain sufficient surveillance. (See PMR Directive).
5. Failure to Pay for Merchandise/Exiting the Store -AP team member(s) must observe the subject attempt to exit the store without paying for the merchandise.
NOTE: Some jurisdictions allow variances from the exiting requirement to allow apprehensions of concealed merchandise before an individual reaches the building’s exit. In these cases, the requirements must be documented and approved by the Director or Vice President of Assets Protection using the “Variance from Exiting Form” (found on the AP Zone).
SAFENESS - SUBJECT WITH A WEAPON
Revision: 01-2006 Effective: 02-22-2006
A. Purpose
The safety of Target team members and guests is our highest priority. Exercising appropriate caution in the process of making an apprehension is critical.
B. Subject with a Weapon
1. Weapon - A weapon is defined as any object that could potentially be used against a
team member or guest. Weapons include, but are not limited to, box cutters, knives,
scissors, screw drivers, hand guns, stun guns, chemical agents and clubs.
2. If a weapon is used or displayed, or if any AP team member has reason to believe a
subject
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