What is Digg?530 Comments
- fissionignition, on 10/11/2008, -2/+837"Yeah, I'm an *****"
Understatement of the year? - haldir2012, on 10/11/2008, -4/+788Why is there a picture of a kitten?
- gcnaddict, on 10/13/2008, -2/+513Holy *****. Consumerist standing up for a business when the consumer is a total jerk?
There's some justice in this world after all. - AmyVernon, on 10/12/2008, -3/+503The most amazing part of this exchange is that it's the "*****" who sent it to consumerist, expecting them to be on his side? And he has some reading comprehension problems, too, as the customer service person wasn't recommending he become "born again," but rather that her grammar and spelling problems might be fixed by going back to school but that he was such a jerk, that the only way to solve that would be if he were to start all over and be born again. not born-again.
- hellnick, on 10/12/2008, -2/+483because Bryan kills kittens
- benzzene, on 10/11/2008, -1/+404This was surprisingly good customer service compared to my own experiences (with other companies) and the horror stories I've read on the internet. Although the representative wasn't particularly good at writing or spelling, she did deal with the complaint quickly and offer clear options to the customer. The customer just picked a fight for no reason.
- homesickalien, on 10/13/2008, -2/+267Well the jerk store called and they are all out of YOU!
- MalarkeyPN, on 10/13/2008, -7/+265Everybody: English is clearly Paola's second language. Cut her some slack on the grammar already. We are a nation of immigrants.
- WiretapStudios, on 10/13/2008, -1/+250Because Bryan is an internet pussy.
- Jforsyth89, on 10/13/2008, -0/+225"I just feel sorry for the kids you teach ... You are very disrespectful, maybe my problem can be solve going back to school but in your case you will have to be born again.. Respect others is easy and make others life easier too. Here at Adorama we treat our customers with respect because that's how they treat us. but that's not you case. Have a good life.
PAOLA
Adorama customer service"
Bryan just got TOLD. - InsaneOni, on 10/12/2008, -0/+202If you buy from good stores like Adorama, you shouldn't have issues with customer service. I have never once, after spending in the tens of thousands of dollars on the internet, had any issues with customer service from any company, they have always been very helpful and respectful.
That guy was a complete dick from the start, If I were the one helping him, I would have just stopped responding. - shadeOfGrey, on 10/13/2008, -4/+194I'm in ur porch, stealin your UPSs.
- RadicalEdward, on 10/13/2008, -0/+156Glad somebody pointed that out. I was thinking the same thing when I read Paola's emails and then he started going off about religion. I actually went back to re-read Paola's message to see if she ever even mentioned religion.
- coltrane68, on 10/12/2008, -1/+138Hurray for Consumerist.
- Charlotte_Web, on 10/13/2008, -0/+130Anyone who has been in sales or owned their own business knows, There are some customers that you are glad to lose to your competitors.
Bryan sounds like one of those customers. - ace429k, on 10/13/2008, -2/+126I have the classic example for something like this.
a while back my friends 360 broke. He charged up to the phone, jammed the buttons and screamed his head off until he was blue in the face and his voice was horse. Well...his order number was lost, the packages too ages to reach his house and once it did his Xbox360 took almost 3 months to fix. Apparently there was a miss communication between files and whatnot.
My own Xbox360 died this past Christmas. I called up and politely said that I was bummed out about my 360 dying and I'd like to get it repaired as soon as possible. I didnt take out my frustrations on the phone operator and it paid off. I got my package in the mail to put my 360 in in 2 days. I had my Xbox in the mail and received a refurbished one by the end of the week. A single week and I had everything paid off.
So...the moral of the story?
Dont ***** with the customer service people. They will own you! They are the gate keepers and if they choose to make life a living hell for you...then they will! and there isnt a single thing you can do about it. You could be the most important person in the world, but piss them off...and yer worse than the neighbors dog that just took a ***** on your lawn. - SanFranMan, on 10/13/2008, -4/+126"ignorant woman actually suggested that I become "born again"."
Shaddup, dick. - thcanalichio, on 10/13/2008, -1/+118as soon as the CSR said "amazon won't let us change shipping instructions after the fact" the consumer should have said thanks, i'll deal with this through amazon and/or UPS.
UPS does have the ability to re-route packages, especially to be picked up by a customer at the store where they can be asked to present ID.
what a dick. - legalizeitmon, on 10/13/2008, -3/+119PAOLA sounds hot
- lithera, on 10/13/2008, -1/+113Good customer service is a understatement. I have deep respect for the woman's patience and the ability to respond calm and polite to the crap that guy send.
I work in "sort-of" customer service and anyone who dares to approach me or my colleagues in such a fashion get's a big screw you. If they start complaining about that to the management they will get the same response from them.
The customer isn't always right, in fact, most of the times they aren't. Luckily my company understands that and knows that some people are to rude, blind or shortsighted to communicate with in a normal polite maner and as such they don't ask that of us in such extreme cases. - Mujokan, on 10/13/2008, -0/+108I foresee a lot more of this as people who've grown up arguing on the internet from the age of 10 become adults.
Also, get off my lawn. - Chaindrop, on 10/13/2008, -2/+108Because PAOLA is actually a lolcat.
- OneLess, on 10/13/2008, -0/+88I'm a pretty militant atheist (if militant is the right word) and people who go off so easily like that if they even get a whiff that you're talking about religion piss me off, especially when that's not what she was talking about at all. And then for the guy to take that and make it his chief complaint when he sent it in to Consumerist...just makes me embarrassed to share a worldview with such a person.
- Gbobrt4, on 10/13/2008, -0/+86"You are very disrespectful, maybe my problem can be solve going back to school but in your case you will have to be born again.."
Owned imo. - shadeOfGrey, on 10/13/2008, -0/+84I didn't take it as a religious statement. I think she was saying something to the effect of "your problems could only be solved by starting over in life".
- OneLess, on 10/13/2008, -2/+85To make you feel better about the world after realizing there are a lot more dicks like Bryan out there.
- jmcneilly, on 10/13/2008, -2/+84Yeah. I was thinking the same thing about English being her second language. If I were her, I would have played that trump card. How many languages can The ***** speak?
- flidge, on 10/13/2008, -1/+82i think it says something that i didnt even question the kitten, ive got to the point where kittens and the internet have intertwined , you cant have one without the other.... still who dont love a kitten
- nonpareil, on 10/13/2008, -0/+80This guy "Bryan" is a complete tool. I'll be checking out Adorama *specifically because* of their great customer service, which shines through his epic-level stupidity.
- deadbaby, on 10/13/2008, -1/+79I had no trouble understanding the customer service responses. The mistakes were not bad enough to undermine the details of the message.
- mablung, on 10/13/2008, -0/+76Dugg for admitting the customer is NOT always right.
- MalarkeyPN, on 10/13/2008, -3/+79I got the impression that English was her second language. Who cares?
- MediaWeasel, on 10/12/2008, -3/+77Rude customers are the pits.
- InJectaH, on 10/13/2008, -2/+75Customer service is a pain, gotta put on the fake smile. I got fired from my last job as a computer hardware salesman. I am A+ certified etc. Long story short, I told the guy what he needs, why he needed that particular product, why it's better for just 10$ more. He wanted to be cheap and bought the product I didn't recommend. Brought it back complaining to me that I sold him something that doesn't work with his configuration. I told him with a straight face "If you listened to me in the first place and decided not to be a cheap *****, you would have saved a lot of time and gas, I told you not to buy it yesterday" I got fired. She actually did a good job. People like Bryan are gonna run into the wrong person one day.
- PatrickFlorida, on 10/12/2008, -2/+65Exactly -- it shows that Consumerist is fair to PEOPLE...not just customers
- poordavey, on 10/13/2008, -1/+61If the big companies CSRs didn't have scripts and manuals, they would use equally bad grammar.
I'll opt for poor grammar excellent customer service, thank you. - ncc74656m, on 10/13/2008, -0/+55This guy's a dbag. He's just a lonely ***** with nothing better to do than start ***** with a service rep who actually went way further than needed to resolve the situation.
- Charlotte_Web, on 10/13/2008, -0/+54Bryan?
- aw93053, on 10/13/2008, -0/+54Most customers fail the most important part of the whole transaction: stating what they want. If you cannot state the problem, the guy on the other end can't magically know what you want.
- S1lkySm00th, on 10/13/2008, -0/+53Welcome to *****, population you and Bryan.
- TresTriste, on 10/13/2008, -2/+54To be fair, the ass-hat is a 4th grade teacher, not a college professor. All my college buddies on their way to teaching grade school tend to get bat-***** drunk every night instead of studying, yet are still passing their classes easily.
- deefuzz, on 10/13/2008, -1/+53I thought that was one of the most brilliant responses she made. Such a terrifically crafted insult.
- Asianwaste, on 10/13/2008, -0/+51Bryanese translation:
I need you to be happy and have a nice day. Make it happen. - fluxion, on 10/13/2008, -0/+49i think thats the obvious interpretation. obviously this bryan is dumber than he thinks he is.
- blckngldhwk, on 10/13/2008, -0/+44Who cares!? You're their all time best seller!
- LilJimmyNordin, on 10/13/2008, -0/+42You just KNOW this guy was checking Consumerist daily expecting to be greeted by the headline "Bryan Totally Pwns Dumbass Illiterate CSR! Hilarious!"
***** idiot. - JCPahl, on 10/13/2008, -0/+42I slept with your wife.
- KSUdesigner, on 10/13/2008, -0/+42"Is it that hard to write 'unfortunetaly'?"
Apparently it is, you are proof of that. It's "unfortunately." - Moogle, on 10/13/2008, -2/+43Although I do somewhat understand his stance on this customer service representative's less than satisfactory grammar and spelling, I find it to be quite ironic and hypocritical of him to be making unforgivable and pathetic errors in his own writing.
What's most disturbing is the fact that he claims to be a teacher, one who exists to educate our younger generations, yet he can't seem to grasp the concept that the word for the "English" language is in fact a proper noun and should be capitalized. Seeing as how he's so anal over "English", it's quite amusing to see him utilize that very word incorrectly. -
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