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126 Comments
- Vicissidude, on 10/10/2007, -2/+107Typical customer service. If the company's actions aren't listed in the computer records, then those actions didn't happen. Whatever the customer says is a lie, especially if it means the company has to admit wrongdoing and pay out any money to fix the problem. Fortunately for Comcast, it is a monopoly and doesn't have to give a ***** about customers or customer service.
- LANjackal, on 10/10/2007, -5/+86Comcast continues to be the WORST service provider on record.
- humpy, on 10/10/2007, -5/+34comcast is pretty douchesque.
- redrock34, on 10/10/2007, -2/+29Since when does Comcast install optical cables in the customer's premises?
- tavisjohn, on 10/10/2007, -1/+24Verison is doing the same thing with their Fiber system. If you switch to their FIOS, they cut the other companies lines.
This should be ILLEGAL! - jcaino, on 10/10/2007, -4/+25this is not the first time that comcast has done this.
direct tv cuts comcast's lines all the time and vice-versa. i have never known verizon to cut any lines that did not belong to them, ever. - Ajajadude, on 10/10/2007, -3/+21Well, the good news is there are at least 3 good people working for Comcast...
- aldenhg, on 10/10/2007, -2/+20No, that would be Charter.
http://en.wikipedia.org/wiki/Charter_Communications#Criticism
Nothing quite like setting the bill collectors on good customers to brighten up your day. - ChromaVita, on 10/10/2007, -3/+20i thought douche was a noun, not an adjective...
- catalysis, on 10/10/2007, -1/+16Yes, charter is much, much worse. Consider yourself somewhat lucky if you have comcast.
- jcaino, on 10/10/2007, -1/+13i once worked for comcast and can confirm that do ineed care none at all for their customers.
i still have to deal with their downtime ***** lies when their service goes out and my customers cant reach their websites. but comcast lies about it, claiming that they are not aware of an issue; or that there is an issue they're working on (that is totally unrelated to the actual issue)
a few months ago it took them about 10 hours to fix a dns problem that affected the east and west coasts; that is pathetic. - Dgen_X, on 10/10/2007, -2/+13he shouldn't have to do it himself, it shouldn't have been cut in the first place...and should have been reconnected by the person who had to cut it to get whatever done
- CrazyPirate, on 10/10/2007, -0/+10When verizon was installing fiber in my yard they accidentally yanked the cox connection when they reburied the lines. But it must have just come out at one end, the cox technician came in two days and had it fixed in less than an hour.
- shiv68, on 10/10/2007, -4/+13Comcast cut my cable line after I cancelled my tv even though I still had internet. They did not cut it all the way thru so the internet worked but barely. I noticed after they picked up my boxes that my internet went to crap. After calling them out 4 times to fix it the 4th guy said he found a cut in the line. I called to complain but they made me out to be an idiot.
- 1iProd, on 10/10/2007, -4/+13So is douche the new gay now? You ***** kids these days...
- s1mph0ny, on 10/10/2007, -0/+9That doesn't sound logical at all. It is possible to accidentally cut a cable, when the junction box is a mess though.
- moofer, on 10/10/2007, -0/+9this just makes me all the happier having cancelled my Comcast 2 months ago. Their HD service was horrible, they were unwilling to fix it, and more than willing to bill me $110/mo for it. I get my TV via ariel and iTunes, and when certain shows end each seson, I watch them on DVD via Netflix. Way less headaches, and no service appointments between the hours of 12 and 4. I watch what I want, when I want, and most of the time commercial free.
- Dethblow, on 10/10/2007, -3/+12***** ComCrap and their bull-***** customer service. As soon as Verizon offers fiber-optic here, I'm switching to it and Satellite.
- s1mph0ny, on 10/10/2007, -0/+9Those aren't comcast's lines, or DirecTV's. Both cable and satellite tv rely on RG6 cable to carry signal (and power with satellite). The cabling, whether installed by comcast or dtv, is property of the homeowner.
- DavidGX, on 10/10/2007, -0/+8Over here in Shreveport, Louisiana we had TimeWarner cable tv and internet service for a while now. For several years we used their services and almost all of the time it worked perfectly. Not too long ago Comcast came in, bought TimeWarner and took over. After that everything was ***** up. Only just recently has the service been working as it should, and they continually double-bill people and screw other things up.
Comcast is *****. - unknownpoltroon, on 10/10/2007, -0/+8And you didnt just cut the fiberoptic line right after he left as a "troubleshooting" measure?
- Darkhacker, on 10/10/2007, -0/+7Not to sound like a dick, but it would probably be better to say "Tell Comcast that I said ***** you" instead of telling the rep directly. Those people deal with ***** customers all day and it's not necessarily there fault that the overall company sucks with customer service. I'm sure there are some people there that want to help the customers but they are severely outnumbered.
- yoursh, on 10/10/2007, -0/+7As a former(thank god) Comcast install tech, I think I know where they screwed up. I don't know about the whole fiber thing, they were just playing around with it when I worked for the company, but it sounds like this guy and the landlord were sharing the houses phone lines. Comcast phone service is only digital up to the house then it ties into the house's phone wiring like a normal phone line. This guy would also have is dsl tied into the house's phone line too. Most houses of that era(1970's?) were wired for 1-2 phone lines. Most likely the Comcast phone service was on one line and the dsl was on an other line. I don't know why the tech had to cut the dsl line to tie in the 'new' service(seems rather sloppy to me), but from the pictures he most likely cut it at the demarcation point of the house. Which technically isn't the service providers line but the homeowners wiring. It's legal jargon to define were the service provider/property owner's rights and responsibilities start and end. So they did a real crappy job put wasn't really illegal.
As for customer service, I know were the guy is coming from. Even in my area you had more luck with running down a tech(not run over;) and get them to schedule a fix if not do it themselves. The tech's have 'somewhat' easier access to setup a call then all the bs with the phone reps. I'm just glad he got it fixed. - maino82, on 10/10/2007, -3/+10digging up a utility line (regardless of whether it's power, data, voice, cable, etc) is generally frowned upon by the public works people, not to mention any neighbors you may end up pissing off if you inadvertently end up ***** up their service.
- acdcfanbill, on 10/10/2007, -1/+7Well in some cases it can be a verb, but that doesn't help here.
- inactive, on 10/10/2007, -0/+6It is the LAW that you have a right to alternate signals such as DirectV...
http://www.fcc.gov/cgb/satellite.html
They can not stop you from putting up a dish! Call Dish Network or DirecTV for advice!!! - VcTrMASO, on 10/10/2007, -0/+6Oh they let you keep your number... and charge you for it.
- Jakesterama, on 10/10/2007, -4/+9comcast, charter, mediacom, all cable companies are the same, ***** as hell
- JeremyCouch, on 12/22/2008, -1/+6Down with government imposed monopolies! Yes, Comcast uses this monopoly and does not need to give a hoot about their customers because of it, but it's the government that is the source of the problem.
- SouthsideIrish, on 10/10/2007, -0/+4Comcast is so bad here in the NW burbs of Illinois that I actually went to ATT DSL so I would at least have service with 100 percent uptime. I really don't like to pay them, but at least my internet always works.
- potterboy, on 10/10/2007, -2/+6RTFA!
- NineSpoons, on 10/10/2007, -0/+4Exactly...just what I was thinking.
- moofer, on 10/10/2007, -0/+4The antenna still picks up the local broadcast channels (much clearer than Comcast delivered BTW) for all of the large and local sporting events. If sports drives your life though, my route wouldn't be the best one to take. I'd go Direct TV.
- moofer, on 10/10/2007, -0/+4Did any of them fall asleep on someone's couch while waiting on hold to talk to their own company?
- iJessicaRabbit, on 10/10/2007, -0/+3Comcast pays the condo association I live in a very large sum of money to make it so that they're the only available service provider. Every single person I know that has a Comcast service hates it and their awful customer service. I have not heard one positive thing about Comcast. I've tried many things in hopes to get around this and have found no other options. I cannot place a dish anywhere because my unit would not get reception. I use Blockbuster.com now and have not had TV for 2 and a half years now. When I want to relax I watch movies. If it's between Comcast or no TV at all I'll gladly choose no TV :) Comcast and their horrible ways can kiss my butt.
- compgeek, on 10/10/2007, -1/+4I'm glad that someone who worked for comcast realized this guy was getting screwed and helped him good for those 2 reps and the tech that came out to help him. screw all the other people. I hope that comcast gets what they deserve a FINE in this case
- SavageIndustrie, on 07/25/2009, -2/+5Hahaha I work for a cable company, and I hear about techs doing this all the time!
- dracostimpy, on 10/10/2007, -0/+3"Turns out I drive by one everyday."
"Turns out they were sales reps for Comcast commercial services."
"Turns out the building i went to was the Customer Service Call Center for the area."
Really glad to hear everything, ahem, turned out okay for this guy. - teamgwho, on 10/10/2007, -0/+3cable line. phone line. either can be fiber. if you have Verizon copper line and upgrade to Verizon FIOS, they rip out the copper and the old NID and install a fiber optic drop wire from the pole to the house and a new nid on the side of your house. If you switch phone service from the cable company to your local telco or vice versa, typically the jack wires get routed to the new company's interface.
At no point does one company cut the other company's wires. At least they're not supposed to The only problem is if they do (intentionally or on purpose) they can't hook it back up because a) it's not their property and technically that'd be against the law/rules or something and b) only their proper provider knows what exactly is wrong and how to fix it.
It'd be like me driving into your fence and then you expecting me to personally fix your fence. I don't know ***** about fence building, even if I did ***** it up for you.Granted I should pay for the repairs, as should Comcast in this example. - tavisjohn, on 10/10/2007, -0/+2But in the Verizon FIOS contract they state that they will be cutting wires... So how is that legal?
See here:
http://digg.com/tech_news/Verizon_cutting_copper_wires_during_FiOS_installation
http://digg.com/tech_news/FiOS_users_say_Verizon_cuts_copper_wires_cheaper_options_The_Boston_Glob
As for the workers, I usually watch their every move. It helps to keep them honest. - Tazzin, on 10/10/2007, -2/+4Depending on where you live... you might be able to get Verizon FiOS TV service instead of DirecTV.
- Tazzin, on 10/10/2007, -0/+2It is illeagal for another company to "cut" another companies lines. It usually happens when the fiber cable is being buried up to the customers house. Contract companies are used to do that portion of the work, and you think they care if they cut your sprinkler / phone / cable / electric dog fence?
When dealing with any major changes in services like this, make sure you have all the information about all the services you are keeping / want and make sure you get direct contact information from everyone who comes to put in these major changes! - bubba9999, on 10/10/2007, -0/+2So it's better to be without service for a week while everyone argues about whose fault it is?
- inactive, on 10/10/2007, -0/+2They did this to me once, my main box is shared with the house next door, about ten years ago we had a big storm and the main was smashed so they replaced it, but recorded that only one house was connected to that box opps. so when comcast changes anything in that box for my neighbor they always cut my line, because they think it's a pirate connection. Then I have to call them up and fight with them to fix it. Last time it took them over a month to figure it out.
- bubba9999, on 10/10/2007, -0/+2Did you not look at the picture accompanying the article?
- cliffzdude, on 10/10/2007, -0/+2When Verizon installs fiber, they are the local telco. They then cut their "old/legacy" copper. Note I said *their* copper. Its theirs, not XYZ DSL you subscribe to, it runs over Verizon's copper. The issue becomes should Verizon be expected to support and maintain copper when they are running a far better technology (fiber) to your home.
Now if you want to argue that Verizon should be expected to open up their fiber to competing ISPs, that's a valid point to argue the pro's and con's about. But expecting them to maintain a network of 50 year old copper when they're moving to fiber optics is really kind of silly. - anachronaut, on 10/10/2007, -0/+2Comcast is really, really lazy. So lazy, in fact, that a lot of you out there in towns and cities served by Comcast might have free cable (expanded basic) and not even realize it...
- Amplexus, on 10/10/2007, -0/+2I've heard of both Comcast and Verizon doing that to each other's lines.
Man, talk about junior high school tactics. - inactive, on 10/10/2007, -0/+2Very simple: keep cutting theirs, they'll get the message, fix yours, tada.
- cricoste90, on 10/10/2007, -3/+5What's the call on optimum online?
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