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256 Comments
- AdamTReineke, on 10/30/2007, -10/+323AT&T can go to hell.
- Shigglyboo, on 10/30/2007, -9/+153this is what happens when a company is beholden to policy and not to customers. you think bills grocery shop down the street could get away with treating people like this (this is a real shop near my house)? no way in hell. he lives in the same community with his customers, has to see them out and about. we need to get back to a system where companies have an incentive to treat you right. AT&T doesn't give a flying ***** about anything. a curse on them.
- asancho, on 10/29/2007, -8/+142Well how else is AT&T supposed to recoup the cost from changing thier name from AT&T to Cingular back to AT&T? Wont someone please think of the corporations?
No but seriously, AT&T can go to hell. - PHiZ187, on 10/30/2007, -6/+127Shameless
No amnesty for telcos!
http://www.eff.org/cases/att - crazyatlantaguy, on 10/28/2007, -18/+95Of course AT&T wants their money for the dish. Likewise, the burned out car in the driveway still has to be paid for, and the mortgage bill for the house is still going to arrive in time. Insurance will be paying for all these things. I don't do business with AT&T, but I don't see why they are being painted as the bad guy in this picture. Of course they want their fire losses covered, just like everyone else.
- postal21, on 10/29/2007, -33/+107This is what fire insurance is for...
And frankly, anyone who lives in southern california, and can afford a 500,000 dollar house, and doesnt have fire insurance... I dont feel sorry for. - daleeburg, on 10/28/2007, -1/+61Easy Fix:
1. Grab a molten chunk of plastic (should be a lot of this lying around) could be whatever, just as long as the color is about right.
2. Place "receiver" in box
3. Ship to AT&T.
problem solved - h4k0r, on 10/28/2007, -1/+58"Honey wake up, the house is on fire. I'll grab the receivers you grab the kids"
- Fracture98, on 10/28/2007, -7/+45I don't see that it's shameless. If I leased a car that got destroyed in a wildfire, I'd still owe for the lease. I'd get my insurance and pay for it.
If I rent a satellite dish that's destroyed, I still owe the value. I'd get my insurance and pay for it.
If I borrowed a friends lawn mower, I'd claim it on insurance and get him a new one. - beachian, on 10/27/2007, -3/+37if you watch the video, it says they have insurance. there should also be some level of compassion for the customer from major telcos in situations like this.
- krets, on 10/28/2007, -3/+36I thought that said "no amnesty for tacos!"
- Otto, on 10/28/2007, -6/+35I fail to see the problem. Okay, so the customer service rep may have been kind of a dick, but their fire insurance will likely cover it, so what's the big deal? And if they're trying to put their lives back together, why the hell are they dealing with their TV bills right now anyway?
This is simply a weird story all around. Seems fishy and/or staged, to me. - EBFoxbat, on 10/29/2007, -1/+28It's almost Comcastic.
- spawnfree, on 10/27/2007, -0/+18i wonder which method the insurance company will use to void the claim.
they are getting very sophisticated these days. - FalcoNoclaF, on 10/27/2007, -8/+24Home/Fire Insurance. If they don't have should have gotten it. If they aren't allowed it, move to an inhabitable region of the world.
- kelvins0, on 10/28/2007, -0/+16Yes all of those bills will still have to be paid, that is not the issue. It is a matter of timing. AT&T wants their money NOW and the insurance check is not likely to show up for weeks or months. Add this to all of the other out of pocket expenses this couple will be facing during this time and you get a large chunk of change. If a disaster such as this happened to you would you have the thousands of dollars in cash that it would take ( aside from the regular bills ) to get by while you wait on the insurance company. And no doubt they will delay as long as possible.
- dougbarrett, on 10/27/2007, -3/+18If AT&T wants to nickle and dime people, then maybe they should start internally. I've seen a local AT&T building change it's sign maybe 3 times in the past 5 years.
- thentro, on 10/27/2007, -1/+16The real issue is not if they owe AT&T for the receiver (they do) but if they should have to pay for it right now. AT&T could have cemented a customer by simply giving them 90 days to pay them back but instead they demand the letter of the law and look like dicks.
But then again when was the last time you ever felt like a real customer to these big telcos? - MonGuSE1, on 10/28/2007, -0/+14While I think the evil phone company should be reimbursed for their equipment that is destroyed. They also have insurance on all of their equipment for theft, damage and losses related to disasters. In addition that $300 is more than what AT&T actually pays for it plus you have to take into account the deductible. In addition AT&T not waiting for the insurance process to come about is absolution ludicrious. We're talking about a huge multinational company that makes A LOT of money. The can easily cover the float of a hundred thousand dollars for the couple thousand customers who lost their homes but these customers aren't going to get squat from the insurance companies for months if they get anything at all. In my opinion AT&T is in the wrong here and this just serves as another prime example of a company that has so much power that it is arrogant to its societal responsibility. In the amendment that gives corporations person hood it is so dictated that they have a responsibility to serve the communities interest. clearly AT&T isn't seeing it that way right now and until they get chopped apart again they won't.
- Ddrew360, on 10/27/2007, -7/+20Is that a surprise? They are gonna screw you anyway they can
- CrazedLeper, on 10/27/2007, -4/+17Boy do I ever hate that company.
- Fracture98, on 10/28/2007, -5/+17Bingo. Someone with sense. Digg should have a special icon.
- havok3114, on 11/01/2007, -3/+15In the video, they asked AT&T to delay the bill until the got their re-reimbursement from the insurance company. AT&T response, No, you will need to pay it when you receive it in the mail.
AT&T sucks. - MacEnvy, on 10/28/2007, -3/+15Tacos will receive no mercy. Into the gaping maw, all of you! And bring the cheese!
- LJRod82, on 10/28/2007, -5/+17Come on you guys, be reasonable. It's not like AT&T is a multi-million dollar telecommunications company. I mean, seriously. How can you expect AT&T to just simply absorb the cost of $300 worth of satellite TV equipment. I think you should all be ashamed for even thinking the notion. AT&T, I'm on your side man. $300 is a lot of money for you and I know you would suffer substantially if that couple doesn't fork over the money. I think a simple fire emergency of federal proportions is a pretty flimsy excuse to skirt your satellite equipment responsibilities. Everybody knows the wiser. Women and satellite equipment first. Then children, if there's room.
- quickslvr1287, on 10/27/2007, -2/+14Because insurance companies never screw anyone over either
- cmg2005, on 10/27/2007, -6/+18buried as inaccurate. The title and description makes it seam like they called AT&T to cancel service as the house was catching fire. I believe that AT&T is in the right and if this happened to me, I would have not expected anything less. It's not AT&T fault that my house caught on fire.
- zomgflamer, on 10/28/2007, -11/+21I will ***** ***** in a package and send it to them along with my request of cancellation for all of their piece of ***** services.
- reddikilowatt, on 10/28/2007, -9/+19Yea, but that's against the consumerist manifesto: we should get something for nothing, cause business is evil. There's a reason they have a stylized graphic of a Soviet-era party member as their logo.
They started out with a good idea: Outing bad businesses. But they've become a whiny, ill informed site with a really rough attitude lately. - deadlyassmite, on 10/28/2007, -2/+11I would not be a complete ass about it. If someone were to borrow something expensive from me and their house caught on fire in a giant fire that was unpreventable then i would let them pay me back after their insurance paid for the fire, or after they were able to pay me back. Hell, if i was as rich as ***** AT&T i would just let them off the hook, if you have billions of dollars a month coming in i dont think $300 after your customer just escaped a fire should be their biggest concern.
- TheSabre, on 10/27/2007, -1/+10"We only have enough time to grab one... ***** the kids! Get the receiver! No one will charge us $300 if we lose the kids."
- AndreiOttawa, on 10/27/2007, -0/+9They will probaly claim that the damage was caused not as much by the fire, but by the wind and that the homeowners should have bought wind insurance...
- yunus, on 10/27/2007, -0/+9as the article said, its not their property its ATT's. The insurance company probably does not cover other people's property in their policy.
- KnightWhoSaysNi, on 10/28/2007, -0/+8After hurricane Wilma, my credit card companies offered to let me delay my payments without any additional interest.
It's not about not paying. It's about not kicking your customers when they are down.
Their bills should stop at once (since they are not receiving any service at the moment) and they should be allowed to pay the $300 later. - skyer2000, on 10/27/2007, -7/+15unless AT&T started the fire I don't see any reason why they are at any fault for this.
The press can go to hell - SovereignGFC, on 10/27/2007, -1/+9At least allow the couple some time to work through insurance paperwork. It's kind of tactless to demand that someone who just lost everything should have worried about a stupid satellite dish.
- Thuktun, on 10/27/2007, -0/+8...or at least some patience. Insurance companies usually hold onto their wallets pretty tightly and it takes a while to get payments from some of them.
- migbike, on 10/28/2007, -0/+8Cable in my area = Comcast ...
=( - typicalusername, on 10/28/2007, -7/+14Well, if they got insurance, WHAT THE ***** IS THE BIG DEAL? Just claim it and move on... How is this article even ***** posted? Why are they different than any other company with leased equipment. Just because they're AT&T, doesn't mean that they have to take everyone's *****. Everyone thinks that a if a company provides a service that it's their god given right to absolutely have that service.
- iceman0113, on 10/27/2007, -4/+11***** AT&T
- catalysis, on 10/27/2007, -0/+7You know you live in an overly affluent society when a $300 charge for a satellite dish is spawns outrage across the internet.
- Fracture98, on 10/28/2007, -2/+9I hate amnesties on my Pizza. Never tried them on tacos.
- skippyatuw, on 10/27/2007, -0/+6If you get robbed, you're still going to owe money on that TV you bought on credit from Best Buy. Why should AT&T be any different? Because they are a big bad huge corporation? I think some people on Digg need an economics lesson.
- cyberprunes, on 10/28/2007, -2/+8"this is what happens when a company is beholden to policy and not to customers" Perfectly stated Shigglyboo.
- mnederlanden, on 10/27/2007, -0/+6The poo won't get any farther than a low level employee.
- kaptainKraken, on 10/29/2007, -0/+6Maybe it's time to read a book.
- zomgflamer, on 10/27/2007, -0/+6then ill put a dollar bill in it.
- RedHairedMan, on 10/28/2007, -0/+6Considering the cheap cost of a satellite dish to manufacture, I think they can sit down and wait for the family to get back on it's feet.
- crazyatlantaguy, on 10/28/2007, -6/+12To make your "grocery shop down the street" analogy complete, consider if the grocery shop sold him groceries and he put it on his tab. The hometown grocer would still request he pay off the tab, regardless of if the groceries he purchased were destroyed in the fire. When I lost power due to a hurricane and all of my groceries spoiled, the bank down the street who issued me the credit card I used to pay for these groceries still required I pay off the credit bill, regardless of the state of my groceries.
Likewise AT&T still needs it's money for the destroyed equipment, regardless how tragic the couple's other losses might be. No doubt these fires are just a horrific tragedy, but when insurance money is involved everyone wants their cut. -
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