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222 Comments
- inactive, on 04/29/2009, -2/+99Last weekend I bought a bag of gravel for my aquarium and imagine my suprise when I found a Nintendo DS inside.
- KrisStrong, on 04/29/2009, -2/+65Hey, in China those rocks are worth $138.
Cheer up kid! - sjbdallas, on 04/28/2009, -1/+49Ironically, the rocks were made in the USA.
- SkippyDoorknob, on 04/29/2009, -0/+48Should have avoided the special Charlie Brown DS
- Branchex, on 04/29/2009, -0/+43A better solution is packaging where you can see whats inside.
- skippy562, on 04/29/2009, -6/+45in 1992 my parents bought a VHS player from a guy selling it in this sketchy place for cheap and when we got home it was bunch of rocks.
- thegamingguy, on 04/28/2009, -5/+42They gave her the runaround and then gave her a $20 gift card for her trouble. Gee, thanks.
- eazydawg, on 04/29/2009, -4/+34I went to a quarry to get a truckload of rocks, and when I got there all they had was a pile of Nintendos.
- artfiend77, on 04/29/2009, -0/+26I *think* I see what you did there.
- rawnzilla, on 04/29/2009, -5/+30I don't know who is boulder, the guy who put the rocks in the DS or Wal-Mart for not believing her at first.
- RadiatedAnt, on 04/29/2009, -2/+26What a bargain, only $138 for a box of rocks? How does walmart keep on doing it? It's going to run me out of bussiness I tell ya'
- wannaBdug, on 04/28/2009, -5/+29Wow, when I was a kid I didn't even have a box of rocks to play with. Then I had to walk through mud with no shoes...
- inactive, on 04/29/2009, -4/+28This is the best comment on Digg.
- newsboys, on 04/29/2009, -2/+20And the refund.
This situation is completely Wal-Mart's fault, as the item had been returned previously, so they forgot to check the box's content.
However, if it had been a brand new unit, how would you expect Wal-Mart to believe her and refund her? The simplest answer in that scenario is that she put the rocks in herself. The assumption they were working under was that it was a new unit, so their response *would* have been appropriate, but Wal-Mart should have done their homework or they should clearly mark open-box products. - imautobot, on 04/29/2009, -0/+15Similar story, but no rocks. I once bought a camcorder at Wal-Mart and I specifically asked the associate if the thing had been opened. She said NO, and it look like it had a factory seal on it. I got it home, and it absolutely HAD been opened. I brought it back, they gave me some grief but still exchanged it for a sealed one. I worked for Wal-Mart for 8.5 years, this is the kind of ***** they pull. Selling a return as new is NOT Kosher!
- masterstghm, on 04/29/2009, -0/+15If you were working customer service at a store, and someone brought you a box of rocks and tried to return it and told you that's what came in it, would you believe them right away? I certainly wouldn't, because people try to pull this kind of thing off all the time illegitimately.
- altgeeky1, on 04/29/2009, -0/+14Too bad others didn't get it before moderating you down.. that was a rock-solid pun.
- cyoder, on 04/28/2009, -3/+16Yeah, they did something about it when they were contacted by the media about it. What's ***** is that they accepted this return previously, apparently without checking the contents, and just put it right back on the shelf. Then when someone brings back the box of rocks and demands a refund, the initially refuse. But yeah, they really seemed "passionate" about customer service, as the article quotes.
Of course, this is assuming that the events detailed in the article are within context and entirely factual, but from what I'm reading, Wal-Mart didn't do "something" about it until they were feeling the PR heat. - rushiku, on 04/29/2009, -0/+12Are you kidding? Go outside? Do you realize how much of that dangerous Dihydrogen Monoxide there is out there? It's a killer! They have found evidence that DHMO has been present at the time of every person's death, ever!!!eleventy11!!
- mywhitenoise, on 04/29/2009, -0/+11That quote pissed me off the first time I read it. I hate double negatives!
- Hend, on 04/29/2009, -1/+11Well, if you put yourselves in the store's shoes, loss is a pretty big issue and people are constantly trying to scam them. Working in retail, you get pretty wary of this and sometimes a story may seem unbelievable. Working at a CVS pharmacy, I see people buy glucose monitors for free (when on sale) and then they try to return it without a receipt, possibly getting $60 back. Sometimes you believe a customer and sometimes you do not. It's a difficult judgment call in an imperfect world.
- inigomntoya, on 04/29/2009, -1/+11This is true, everybody.
The problem with kids today is that they don't appreciate anything... - ileftfark, on 04/29/2009, -2/+12I'd say the rocks inside are more boulder than anything.
- inigomntoya, on 04/29/2009, -0/+10Mud with no shoes was the coolest. Kids nowadays can't even go outside bare foot!
- patond33z, on 04/28/2009, -9/+18"They don't want to do nothing." - Obviously, which is why Wal-Mart did something about it...
- TechnoRabbit, on 04/29/2009, -0/+9You got mud to play with?!
When I was a kid I was only allowed to walk on Sundays :( - patond33z, on 04/29/2009, -0/+8That was my point, it went way over everyone's head though. They don't want to do nothing = they want to do something.
- TylerDuhrdan, on 04/29/2009, -2/+9How about making the employees actually inspect the returned item? That would stop stuff like this and at best Buy.
- CaptMonkey, on 04/29/2009, -0/+7I'm not positive, but don't DS systems come in those packages with the little window where you can see the bar code on the system itself? In fact, I thought most stores scan those when they sell a system. It seems like a good idea even for the customers and the companies; you don't buy a box of rocks and they don't get stuck buying back a box of rocks from a scammer.
- RadiatedAnt, on 04/29/2009, -0/+7take your own advice
- DigTheDoug, on 04/29/2009, -2/+9Huh, Deng Xiaoping died...
- gameboyhippo, on 04/29/2009, -0/+7It's been awhile since I've bought a DS, but don't they have a barcode that shows throw a cutout in the box? If so, I really don't feel bad about the situation.
- TylerDuhrdan, on 04/29/2009, -0/+7It is just as easy to deny Wal Mart the 138.00 by disputing the charge on your card. Use your Bank card instead of cash so you can dispute charges for rocks, or used cameras labeled new from Best Buy.
- minoss, on 04/29/2009, -0/+6Huh, the rocks came from some scamming ***** tard who resealed the box to make it look new.
Also, most of the crap sold at wal-mart (like say, a DS) is the same quality as it is everywhere else. - sargeslaughter, on 04/29/2009, -0/+6I asked a friend to go pick up a 120GB SATA hard drive for his dying computer. When he returned to my house, I opened up the box and there was an old dusty used/dead 40 gb IDE drive in there. We were duped. He went back to the store within 30 mins of this happening to explain and was harassed by the employees.......basically looking at him like he did it. Finally the management allowed the exchange but was rude and told him they let this slide.....this time.
After close inspection of the packaging, the wrap used was sub-par heat shrink cellophane. My first thought was that it was kind of odd having opening these boxes before.
This crap is happening more and more. We must now open the boxes at the store. - inactive, on 04/29/2009, -2/+8WalMart pays wages that are, in most cases, several dollars per hour more than minimum.
- mindtapped, on 04/29/2009, -0/+6You were a kid? ...
- nevetando, on 04/29/2009, -3/+9Oh yeah, upon further review of my MAGICAL corporate level computer system, indeed this item had been returned... you see those lowly store computers can't determine if that unique SKU had been sold or not. Store policy.
- onionoino, on 04/29/2009, -0/+5@soggydave
gosh you must be a blast at parties - KevenM, on 04/29/2009, -0/+5You got to walk?
When I was a kid, I wasn't even allowed to walk. - Induane, on 04/29/2009, -1/+6Yes she probably used Chinese newspaper just as a way of making it LOOK like she didn't do it and they shouldn't have believed her at all. Its SO easy to see through this evil plot.
- CoreyHalliwell, on 04/29/2009, -1/+6would YOU care if you worked for a billion dollar company who paid you min or less than min wage?
- Foskey, on 04/29/2009, -0/+5You know some Nintendo Factory employee is laughing his ass off right about now!
- Speed, on 04/29/2009, -1/+6Frozo, wrong. The return policy is completely up to Wal-Mart and it looked like a scam to them. You always check the stores return policy first. It was Nintendo that made the product, so as far as retailers are concerned, it's Nintendo that has to stand by the product.
- Trick07, on 04/29/2009, -0/+5That's funny because Wal*Mart is the only place in the USA that sells crap from China. All the great stuff I buy at Target, K-Mart, Sears, Vons, Best-Buy are not made in China but in the good old USA.
You rock with your Wal*Mart slam, dude! - deathspeth, on 04/29/2009, -0/+5Becouse Wal*Mart knows they are scammed on a regular basis. Besides it is not that hard to "reseal" a package well enough to fool a Wal*Mart worker.
- videodroner, on 04/29/2009, -0/+5I'm wondering why it wasn't inspected before leaving.
About a month ago I bought an Xbox 360 in a local Miami Wal-Mart. Before walking out, the lady at the cash register had to open it, inspect everything, and go over a checklist before letting me walk out with it.
Yes, it's time consuming, but it would prevent Wal-Mart from screwing over customers, and customers from screwing over Wal-Mart trying to return faulty *****. - DaneDaBeaner, on 04/30/2009, -0/+5You spelled Nintendo wrong...
- Elpants, on 04/29/2009, -0/+5If the item was returned (The first time)at the front desk, a Electronics Sales Associate (like my myself last summer) is supposed to walk up front and check the contents. I don't know how well it was "re-sealed" but someone working the returns should be able to tell. A quick shake of the box would have revealed the rocks.
If returned in electronics (again for the first time), the associate who processed it should be given a new department for not doing a couple quick checks.
I know when I walked to the front to check returned game systems I would find the controller's missing, one PS3 had the hard drive taken out...ect.
Can never be too careful. Particularly when it's a brand new piece of hardware. - mikejonz, on 04/29/2009, -0/+5its ***** like you that drive the cost of products up
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