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lvaneedeNov 5, 2010
It should be one or more pixels for all of them.
Dead/stuck pixels are very annoying.
adml_shakeNov 5, 2010
Is there any company that does that? I know most of them have a percentage or number that have to be dead or stuck before they will replace it. Sony's if I remember right, the area of about a dime has to be dead/stuck before they will replace it.
lordbeakerNov 6, 2010
My first laptop, a Sager, had one out that drove me crazy. Their policy set that at least 8 needed to be broken. 2 laptops later, a HP G60, had one out as well. I complained on that one and scored a new laptop.... very cool.
22 is way out of control. even the 8 maximum from Sager I would consider broken.
rompom7Nov 7, 2010
You can still replace the product if it is under the acceptable amount of dead pixels.
And Apple has a 2 week money back guarantee too.
And it's covered under warranty.
So yeah, really isn't a big deal.
absaysthisNov 6, 2010
One more instance where Apple thinks it can get away with anything?
lotus22Nov 6, 2010
I bought an iPad on launch date and it had a dead pixel in it. I went right back to the Apple store and they swapped it out with a new one. No questions asked.
arschgaudiNov 6, 2010
I would assume that a new, out of the box, should be free of defects.
kingorlowestNov 6, 2010
You would assume
nebujalNov 6, 2010
Having a zero dead pixel policy is very very rare. People don't get that most LCD's can have a couple million pixels, and in each pixel there are 3 sub pixels that can get stuck(when you have a red, green, blue pixel). Take your screen resolution say 1440x900=1,296,000 pixels and x 3 = 3,888,000 potential failures.
vastusNov 6, 2010
I can remember Samsung's 0 dead pixels policy from 2005 or so. Think that ViewSonic has had the same policy for some time too. Usually premium price LCD's do carry some sort of the replacement policy for dead pixels. Considering Apple 22" is at least premium priced if nothing else, I am surprised with this.
lordbeakerNov 6, 2010
Exactly. What is the 22 anyway? 700-900?
I know Mac users like the style and miniport, but why not find better tech for less. It's not like company's like HP haven't built the monitors for Apple before, and most likely they are using the same LCD display from another company now.
arschgaudiNov 6, 2010
Given that most panels are built by two or three major fabs, there is not much that sets the Apple monitor apart except for the label.
enantiodromiaNov 8, 2010
So it is your opinion that the cheapest displays are exactly the same quality as the most expensive?
lordbeakerNov 8, 2010
Nope... I'm pretty sure I was saying that if you could get better tech and performance for cheaper, then you should do so.
ferrisnoxNov 6, 2010
That is terrible, certainly not magical, revolutionary, and amazing.
moducNov 6, 2010
I agree. 15 dead pixels are a lot. Would you buy a screen knowing it has 15 dead pixels? Probably not. Sure, it's not the same, and it's hit and miss here. However, that's what it is, hit and miss.
I advice people who accidentally get 15 dead pixels, you certainly can use the computer in a way that would make it 100% dead pixels. That's a hint to you. Strong magnetic are words that come to my mind. Heat wrap, plastic wrap while running.
arschgaudiNov 6, 2010
Magnets? These aren't CRTs.
moducNov 7, 2010
Try to move it to the right place. There are a lot more than just pixels in that box.
arschgaudiNov 7, 2010
If your attempt is to create more dead pixels, a magnetic field isn't going to accomplish anything. Sure, strong enough might damage the circuitry, but thats not what your looking to accomplish.
moducNov 10, 2010
"thats not what your looking to accomplish". Why not? Many companies would replace the whole thing when anything fail. I am sure you think of that already. So, why not? In fact I said in my reply above just that. There are many more things to the pixels. For example, an LCD has a controller. That can be replaced because it's often separate from the LCD. However, most companies would not if care about that.
Then next, there is a circuit directly attach to the LCD itself. You can also EXPOSE heat directly to the LCD to kill more pixels. Don't even ask me how.
I open LCD screen to use in my DIY projector, so I know. I even strip to anti-glare layer and the other layers (of laptop LCD). Anyway, a piece of metal wire poking around inside can easily trip thing up without the users having to peel off the warranty label. I know it sounds wrong. However, I am being technical here. Doing it at your own risk and moral standing. I mean if you deal with a bad company, what else can you do.
littlelasicaNov 6, 2010
Apple is as Apple does.
leogodin217Nov 6, 2010
If I buy a new product, I expect it to be in new condition. If not, I would take either the manufacturer or the retailer to small claims court if they did not rectify the situation. There are plenty of guides out there that show how to do this.
dcjoedogv2Nov 6, 2010
Corporations count on the fact that most people are utter morons, and have on idea on how to take a complaint with a small claims court or any court for that matter.
moducNov 6, 2010
Here's the guide:
Talk to them , if not successful,
Strong magnetic, heat wrap, plastic wrap while running.
leogodin217Nov 6, 2010
dishonest but affective. It's hard to advise against it.
dcjoedogv2Nov 6, 2010
Help.....distortion field.......error........please reboot....................Jobs........HELP...................signal terminated...
lordbeakerNov 6, 2010
Used to be up to 8 from even the cheesy manufacturers. 22 = broken.
Closed AccountNov 6, 2010
Not sure if this works on an Apple display but I've fixed stuck pixels on a BenQ LCD monitor by carefully applying pressure to the stuck pixels with my finger(that area will change color rapidly). This only works if your monitor does not have a glass protective screen over it.
Closed AccountNov 6, 2010
I'll add that some pixels were stuck(they were red) and some were dead(black dots) on the BenQ and my finger fixed them all. I thought I had superpowers at my fingertips for at least an hour.
elmuerte17Nov 6, 2010
And I've brought my laptop's video card back to life by baking it in the oven; doesn't mean I wouldn't rather have it covered by warranty.
superkendallNov 6, 2010
I didn't know you could buy a 22-inch laptop from Apple.
Oh wait, they have different policies on different sized displays? Huh.
gigadroneNov 6, 2010
Dead pixels are a strong reality when it comes to LCD production. It used to be too expensive to have ZERO dead pixel policies as the margin of failure used to be greater. Too keep production prices down, they'd accept a certain amount of dead pixels. As for Apple, I don't get where the controversy is. Their screen production has never been 'perfect'. 3GS actually had a wide spread issue of 'yellowing' on the screen, as well as separation issues that would allow white dots to show up between the screen glass and the phone casing. Apple producing x million amount of screens with a ZERO dead pixel policy.. I think it's a little naive to not expect a certain defect rate for replacement or repair. I mean, how dumb could you be to pay $1000 bucks for a 27 inch screen?
hwoodNov 6, 2010
anger over dead pixels in my mbp screen prevented me from buying another.
Closed AccountNov 7, 2010
Damn Apple!!! Screwing over customers!! Wait a minute though... Out of ALL the Apple products I've own/owned I have ZERO dead pixels. (Three to Five on the PSP, 2 on a HP laptop, etc...).
So what's people getting angry over?
Zero dead pixels on:
2 MBP, 1MB, 1 24 inch Cinema, 1 iPad, 3 iPhones (3G, 2 4's), etc...
TomHanks4Nov 8, 2010
I've owned dozens of laptops/cell phones/lcd monitors/etc and never seen a dead pixel on any of them.
However, I'm not naive enough to believe that my own personal experience is in any way representative of the millions and millions of LCD screens out there in the world.
You could buy a new MBP every day for the products life cycle and you still wouldn't have a large enough sample to know *anything* conclusive about overall trends in the product.
Closed AccountNov 8, 2010
There's a difference between naive and difference between recognizing product quality. In general, if you buy an entry level product you will see more problems.
The PSP, especially, the originals were all known to have bad pixels. A company as large as Sony had bad quality control or simply let products out knowingly when it was not up too par.
Now Apple, or any company for that matter is not perfect. The trend is that, although, there are problems (such as the grip of death) they do address the issue and put quality somewhere on their list. So as an example of their poor reception for instance, they did give out the cases. Of course, if one is to be hating they'll have millions of examples against ANY company.
Perceived quality and actual quality is of course another thing of marketing. The list can go on and on on this.
Naive? Based on what sir? I've always like to think that personal experience and user comments seen on newegg or any site is a help to customers. That's why they are there and based on the total number of downvotes or upvotes a product gets it is judged on it's quality.
Let's stop with this naive and think about the fact that if we didn't support things like fandroid or netbooks with reviews that none of these products no matter good or bad would not pick up. Nobody is saying anything is perfect but it's only naive when a product is strikingly wrong and one is still to believe it is flawless. Apple or any company is NOT flawless. They however, do not have problems with their displays. It's a user comment and just as any comment you can take it as it is. No need to judge if a person is naive or not. Really though, you have no idea who is commenting to judge them.
ziestNov 7, 2010
Damn, that seems like a lot of dead pixels before they will replace your monitor. Also, they are not cheap either!!!
skribbleNov 7, 2010
This is taken a bit out of context. There is nothing here that say's Apple won't replace screens with less dead pixels (in fact I know for a fact that Apple will... just take you monitor/computer to an Apple store... if it's new they will fix/replace it with no problems). This chart is specifically stating Apple policy for Apple Authorized Service providers, this doesn't mean Apple won't replace the screen, it means an Apple Service provider can't replace the screen. This chart is more for guidance (i.e. if you are servicing a clients computer and notice some bad pixels... you may want to get the screen replaced too.)
enantiodromiaNov 8, 2010
Don't bother... these people treat any "leaked" piece of paper from an Apple store the way Alex Jones slobbers over leaked Whitehouse lunch menus.
enantiodromiaNov 8, 2010
Let's all pretend every vendor doesn't do the exact same thing!
I had a Dell display with bad pixels a few months after I got it. When I called for an RMA, they asked me how many pixels were malfunctioning. I think it was only three or four.
When they asked me where the pixels actually were in the screen and I told them, they said their warranty wouldn't cover an RMA because the dead pixels were all "in the same quadrant of the display", and according to their policies, that did not indicate a manufacturing fault, but something I must have done.
That was the first of many irritating experiences with Dell Support.