engadget.com — The best the Buy would offer for losing a $1,100 machine with all her data on it was a $900 gift card. After being informed of the potential for identity theft, Campbell filed the multimillion-dollar suit, which prompted Best Buy to up its offer to a whopping $2,100 plus a $500 gift card.
Feb 12, 2008 View in Crawl 4
mikeciccFeb 13, 2008
Best Buy lost my Amplifier before, that I was getting serviced under a Product Protection plan, after like 6 months they finally replaced it with a model of similar value.. I was mad pissed about it, now whenever i buy electronics from them, and their reps always try to pitch me the extended warranties I basically tell em to go to hell.
winman15Feb 13, 2008
to bad best buy is not responsible for her data, read the agreement next time you bring your PC in for reapair...
cryptokiFeb 13, 2008
Never... EVER bring your pc to best buy to repair it... only if your exchanging the entire unit. find the real techs elsewhere. it will probably cost the same if not less
bearingFeb 15, 2008
Yeah im sure she won't get 54M.. but even getting 1 million.. doesn't seem like a waste of time compared to her 1100$ computer.
mmorlanFeb 16, 2008
This website sucks, they deleted my comment on this subject.
excellionFeb 28, 2008
Most of you are idiots when you say that this woman is an idiot. Here's why:#1, The power button is broke. She cannot back up her data because she cannot turn on the computer. She cannot erase her personal information because she cannot turn on the computer. She cannot remove the hard drive because this will void the warranty. She should not be expected to know how to do any of these things either. And Best Buy certainly didn't tell her or help with these things.#2, She has no choice but to take the computer to Best Buy because she bought it there with the VERY EXPENSIVE extended warranty. As to leaving her laptop and personal data with a pimply faced geek, see #1.#3, They kept her computer for an ABSURDLY LONG time, all the while telling her it's not ready and finally that they can't find it at all. In the mean time, they told her nothing about IDENTITY THEFT or what to do about this horrifying possibility. They probably didn't do this because felt massive guilt for being in the wrong and didn't want to the customer to see how bad this situation really still is.#4, They offered her less than she paid for the computer even though they lost it with 1yr's worth of data (and who knows how valuable that data could be) on it and this is 3 months after she needed the computer back. They refused her counter offer of $1,000 more than she paid (for their negligence and absurdly poor service, which they do compensate for at other times.)These are all serious mistakes, but none of them are HER mistake. The amount of 54 million that she's suing for is high, but the case is valid. This woman is not an idiot. Best Buy's culture of negligent indifference and piss poor business practices are the idiocies.
jdalesNov 6, 2008
I'd take the these million.<a class="user" href="http://www.acadapterz.com/">http://www.acadapterz.com/</a><a class="user" href="http://www.elbatteries.com/">http://www.elbatteries.com/</a>
johnfleming12Jun 2, 2009
I wonder if that laptop ever turned up?<a class="user" href="http://www.premiumsafeidentity.com">http://www.premiumsafeidentity.com</a>