arstechnica.com — Best Buy has been slapped with a $54 million lawsuit after it lost a customer's laptop and strung her along for over half a year before owning up. Still, she claims she has incurred so many costs that Best Buy's offer isn't worth it.
Feb 12, 2008 View in Crawl 4
albinotuxFeb 13, 2008
Are you crazy? The corporation should not be responsible for some idiot that stole a laptop, there is no way this lady's time is worth 54 million, time to grow up people. Cost of the laptop plus at most 10,000 yeah. There is no reason someone can't reproduce whatever data is on their laptop for more than 10,000... why are people such babies? "I have 54 million dollars riding on this laptop, lets take a chance and not back it up anywhere then blame a corporation and get millions...." It's stupid. Stupid to give your 54 million dollar investment to Best Buy in the first place, they should be the ones charging you...
ceralorFeb 13, 2008
I honestly don't think they get a kick out of seeing people hurt and upset, I know we don't where I'm at. Nine times out of ten it's just that we're underschedueled/understaffed, and have not enough people to actually do repairs AND handle the front bench at the same time. I know it's frustrating to all the customers, and makes us look like fools to all the other digg folks, but it's hard on us having to deal with A) a bad reputation from a handful of bad instances (and a lawsuit), B) understaffing preventing us from handling the front counter in a timely fashion -and- performing repairs, and C) the issues like above suit from the accidents that happen, whether in shipping, processing, or repair. I just hope I won't get dugg down as another 'retard in a tie'. Cause I try like hell to make everyone's day a lot better, and it hurts, and stays with me, every time I can't. Maybe I just have feelings and am an oddity in my job.
crazydave303Feb 13, 2008
The woman kinda admits to being a douche with the figure. (RFA) And it's not about losing a laptop it's more about being offered $900 store gift card for $1100 laptop, it's about being lied to for 6months while personal data is in the hands of some one else.What's wrong with this type of action being taking against all shops if they f**k up with bad?Just in cause the link is broken or the web site is down. (sic)"$54 million is what Raelyn Campbell wants out of Best Buy for her missing laptop, personal data, and her time. The Washington, DC, resident filed a lawsuit against the company after Best Buy allegedly lied to her for months[six months] at a time about the status of her machine, then offered her an insultingly low compensation once it acknowledged the loss. Campbell even says that she knows $54 million is outrageous, but it's apparently the only way to get media attention and put enough pressure on Best Buy to do the right thing."
crazydave303Feb 13, 2008
I can only tell about about computers from when I was 8 years old. (1982) computers where a lot farther along then Zif motherboards, and soldering kits.TRS-80 was 1979 (oh how cute, funny how that works)The Vic20 was 1981. (First computer I used)c64 1982 (my first computer)
phauwnFeb 13, 2008
BB already blew their chance to end this for a couple thousand. At least the woman finally will have their attention.
snatchmstrFeb 13, 2008
You are a f**kin idiot!
harveybarFeb 13, 2008
I dugg you up for the joke I hope you were making (he just just a period aka a "point") eh it made me chuckle.
excellionFeb 28, 2008
Most of you are idiots when you say that this woman is an idiot. Here's why:#1, The power button is broke. She cannot back up her data because she cannot turn on the computer. She cannot erase her personal information because she cannot turn on the computer. She cannot remove the hard drive because this will void the warranty. She should not be expected to know how to do any of these things either. And Best Buy certainly didn't tell her or help with these things.#2, She has no choice but to take the computer to Best Buy because she bought it there with the VERY EXPENSIVE extended warranty. As to leaving her laptop and personal data with a pimply faced geek, see #1.#3, They kept her computer for an ABSURDLY LONG time, all the while telling her it's not ready and finally that they can't find it at all. In the mean time, they told her nothing about IDENTITY THEFT or what to do about this horrifying possibility. They probably didn't do this because felt massive guilt for being in the wrong and didn't want to the customer to see how bad this situation really still is.#4, They offered her less than she paid for the computer even though they lost it with 1yr's worth of data (and who knows how valuable that data could be) on it and this is 3 months after she needed the computer back. They refused her counter offer of $1,000 more than she paid (for their negligence and absurdly poor service, which they do compensate for at other times.)These are all serious mistakes, but none of them are HER mistake. The amount of 54 million that she's suing for is high, but the case is valid. This woman is not an idiot. Best Buy's culture of negligent indifference and piss poor business practices are the idiocies.
tintinof66Jul 24, 2008
Well, after a recent and similar experience, maybe it's time for a class action. Bet it wouldn't look so ludicrous then!
jdalesNov 4, 2008
54 million is a bit excessive no?<a class="user" href="http://www.acadapterz.com/">http://www.acadapterz.com/</a>or<a class="user" href="http://www.elbatteries.com/">http://www.elbatteries.com/</a>