tazforum.thetazzone.com — I'm sure you've all heard the tragic story of Tony Harris by now...the son/son-in-law of a loving wife, a soon to be born child, a devoted step-father and his wife...Tony Harris goes to Brazil to play basketball and life takes a tragic turn...But...is United Air Lines hospitable? Sympathetic? NO! instead of giving the grieving step-father...
Nov 23, 2007 View in Crawl 4
und3rtak3rNov 23, 2007
I don't agree they need to give a free ride..BUT.. the fees for the change of flight arrangements is absurd.. just a fair business, not even looking at the compassion side of the equation shows a company that is profit orientated .. not client focused
dalek1956Nov 23, 2007
Air Canada, charged me $1,000 in 1987 for a trip from Halifax to Windsor Ont to attend my Mom's funeral, it was short notice, afterwards you can fill out forms to apply for some of those charges back, with a copy of the death certificate....morbid, but there you go, I do think they should be able to modify based on compassionate reasons and it's not like they don't know that this is a legitimate reason, if I were in charge of their PR dept I would make an effort to do this....
zebraoneNov 23, 2007Submitter
I think it'd be good PR for the Airline to look at this as an opportunity to help a customer who was just involved in a tragedy...the step-father used their airline to go down there and was ( and is ) willing to pay for the airfare back for both him and his son-in-law...but fate took a turn for the worse...this isn't a case of opening a pandora's box...this is a special case...with special circumstances...at the very least they should have offered a very reduced rate. Some degree of compassion.
zebraoneNov 24, 2007Submitter
It's sad that something like this gets ignored by the Digg community...whose priority seems to be the latest gadget...or off-beat news...I posted this because I thought with mass exposure United Airlines might be inclined to rethink it's posture and cut them a break...but...with only 9 people caring enough to bother I guess that's out of the question...good going Digg community...you can go back to Digging the latest LCD version...geeeeeeeez!