domaindirectnews.com — Got a NetIdentity or NamePlanet e-mail? Chances are either you can't access it, or someone else can, or perhaps both. People are reporting seeing other people's private mail in the botched migration to a new, horribly-designed e-mail system. That's if you can log-in at all. Oh, and they've raised the prices. Which is nice.
Sep 28, 2006 View in Crawl 4
kevinindaneSep 28, 2006
Even more frustrating is their total lack of communication about the problems they created. They don't respond to support requests, their migration update page is 3 days behind, and it appears they have started over without telling customers. I had full access to my email, contacts and folders yesterday. For about an hour. Then I went back to their damnable "migration in progress - should take 5 minutes" message. It's still there.
burbageSep 28, 2006
All sorts of nonsense here. POP not working, webmail not working, 6 hours and not a message.I can't help thinking that (a) it would have been nice if I'd been given the option to set up some forwarding first and (b) if whoever is supposed to be presiding over this comedy of errors should accidentally fall under a train, I wouldn't be very upset.
nickpitmanSep 28, 2006
ive been with nameplanet for 5 years and have been mostly happysince the takeover i am disgusted with the blatant lack of respect, let alone the very slow page loading, account expiring after 1 minute so having to log in again and again ...and very ugly interface - so impractical i have emailed them 5 times - nothingi have left 4 voicemails - nothingtheir blogs are littered with complaints - nothinghit and run? anyone heard anything?
sactoericSep 28, 2006
I've started the extremely daunting task of changing logins, subscriptions, etc. to another email address... I own the .com for my first & last name already, but this could take days to do my own migration away from the NetIdentity/Tucows fiasco. I'm not sure what to do about my wife's email addresses - she has two (maiden name & new surname)... a new domain may be in her future - it's far cheaper to pay for a domain & a year of hosting than it is to get a email address & web site through NetIdentity/Tucows!!
hooliemanSep 29, 2006
I am another loyal customer who is being screwed by this botched migration big time! This company really needs to be held accountable for their lack of customer service.<a class="user" href="http://lfoust.wordpress.com/2006/09/29/netidentitycoms-email-migration-nightmare/">http://lfoust.wordpress.com/2006/09/29/netidentitycoms-email-migration-nightmare/</a>
mattbeardSep 29, 2006
OK, it is finally time to up and leave this bunch of "?$!"$"!?$sHow can an e-mail company screw up e-mail so badly!
yamwackyOct 12, 2006
After more than two weeks of lost or bounced emails, no response from Tucow's customer "service", trouble logging in, and after 10 years of being a loyal Netidentity customer--- I've moved everything over to a new email address (at a much lower cost) and have given up on Tucows. Tucows destroyed a great email service, sadly I've got to give up an email address I've had for nearly a decade that was great--- now it sucks.Tucows could not have done a better job at ruining this. Did they NOT test out their new interface first? Morons. I'm gone and I'm sure so are a great deal of their other customers.
tucowedDec 24, 2006
I'm the guy who got a refund (see link below). I never received a response to my numerous requests on the DomainDirect blog for instructions on how to cancel my account and obtain a refund, and was banned (by username) from the blog for asking. I sent many e-mails to NetIdentity and Tucows, between five and ten per week for five weeks, before receiving a reply about how to obtain a refund. <a class="user" href="http://tucowed.blogspot.com/2006/11/cancellation-and-refund.html">http://tucowed.blogspot.com/2006/11/cancellation-and-refund.html</a>
dimplemonkeyFeb 4, 2007
well, it seems that I am now affected by the ingenious workings of Tucows. And is it mere coincidence that I just recently renewed? (*(*&%%^$^%@$#