reuters.com — Two top executives at Dell Inc are leaving the No. 2 PC maker as part of a reorganization designed to boost sales as it struggles to regain share from bigger rival Hewlett-Packard Co. Dell said that marketing chief...
Dec 31, 2008 View in Crawl 4
chaoswingsJan 1, 2009
Any time someone has a problem first thing I ask...Is it a Dell?They are overcharging you for parts and they always seem to ship them with faulty drivers. Quite often when people bring in their Dell I have to update the BIOS because it won't run with the new cards etc. I have never seen these problems with HP. All their drivers et al are barely holding together...the minute you swap something out you usually get a problem. Also let's not get started with the amount of crapware they load on the PC by default. It's ridiculous. I could go on about customer support but that problem is not unique to Dell.Dell products are hit and miss. Some will run without a hitch and others are rife with problems.
miloezJan 1, 2009
HPs are sold at more retailers and are generally cheaper.
sullyz0rJan 2, 2009
I don't do tech support for a company--my experience with Dell is entirely on the consumer side of it, but I've purchased 2 myself (1 desktop, 1 laptop), one for my father, and one for my mother. Besides a Hard Drive replacement for my dad (after 4 years, which isn't too shabby), I haven't had any problems. I can understand the server side of it, but as far as my experience goes, I've had no increased cost of ownership. Oh, also, I purchased the accidental damage plan for my laptop, my sister spilled pop into the keyboard, and I called Dell up, got a box within 3 days, and got a new computer in a week. I was pretty satisfied with their service. I understand that might be pretty slow for things where you might need next-day service, but for $100 on a 3-year ownership, a 1-week entire-computer replacement is something I can deal with.
georgemason01Jan 2, 2009
make all the justifications and excuses you want for not manning up and building your own pc.
jp3550Jan 2, 2009
Maybe you were the first part of the restructure.
Closed AccountJan 2, 2009
then dells would become a $1000 more expensive, half of the hardware, and a cool ui.
franklinpJan 11, 2009
I used nothing but dell for the past couple of years. However, they way they are going lately just makes me want to build my own pc.