andy-owen.info— GoDaddy blames me, my users, and everything else they can think of for their problems. Site starts dying after 50GB of transfer. They also try to get me to upgrade to a more expensive plan.
Dec 18, 2005View in Crawl 4
many things mentioned here make sense, but one other important things needs to also be mentionned:Big http downloads by nature are unreliable which is why all those download managers were created. The problem however is that not all web servers support the new (even though it's really old) http 1.1 - which means that when a natural corruption occurs during the download, the client has to start over again (that's how http 1.0 works). Solution, would be change settings or upgrade a web server to support http 1.1 - which does support downloads from a random point in the file.
er....Theoretically, they could promise unlimited bandwidth and then choke the pipe so much that you are down 24/7. Then they just say, we promised bandwidth and space - nothing else.That's b/s. If you can't deliver then don't offer. His downloads shouldn't stop - simple as that.I had an ISP (for a week) that had fair use which I hit in 2 days. That should simply not be possible. It's just a scam and we need to vote with our feet. When I asked about it before signing up they told me not to worry about it because no one had ever reached it. Luckily I recorded the call.
They not only buried it, I can't even find it when searching for "Godaddy" and "GoDaddy" (hoping for this actual result). This is sad. I'm surprised this link even exists, since they don't want anyone to find it, they might as well delete it and prevent me from posting to it.f*in digg bastards...
Well, I actually read the linked story and email exchange, and it sounds like GoDaddy.com was professional, courteous, and helpful. Yeah, they probably do need to expand their server farm a bit to handle all their new business, so that they can deliver better on their promises of service. In the meantime, if you need more dedicated bandwidth, I think virtual dedicated hosting is a good idea. This is from a technical standpoint, not from somebody trying to get you to spend more money.Anyway, no digg.
I didn't even get a chance to experience this for myself. As I neared the end of the ordering process for their deluxe shared hosting plan, I was faced with a visual verification scheme that provided no accessible alternative for blind potential customers like myself. A call to GoDaddy's sales team put me in touch with Chris, who promised a call back from a supervisor the following day. Unfortunately, that call was not forthcoming and I have heard nothing further from GoDaddy on this accessibility issue. I must sadly assume they're not interested. After reading this article, maybe, this inaccessibility is a blessing in disguise?
People should understand that this is true. Why do you think that other hosts have high prices for that much bandwidth? Because they're reasonable.I run a hosing company and 250GB is no less than $35 a month, this is because we run on a NORMAL connection, not cheap Cogent which allows to have a lot of unstable cheap bandwidth.
I use Dreamhost and it's great. They offer everything they advertised and special surprises are given along the way. (some digg user recommended me to sign up with the promo code "FORDIGGUSERS" and I saved a huge load of cash for Dreamhost)
So.. What do you expect this rant to fix? You think complaining on Digg is actually going to change anything? GoDaddy offers dedicated hosting. You can't blame them for not being able to handle your website traffic when you're the one who chose not to be on a dedicated server. I think what you really mean to say is, "I paid 4 whole dollars for my website, and now they're only giving me 4 dollars worth of website!" ...Duh!
It really works. Currently, on the base plan (20 gb storage/1tb bandwidth/month), I've got about 16gb used and have transferred over 60gb in the first week of this month's billing period without a problem.(I mirror several of the older sheep videos for electricsheep.org)
Although it seems they are not entirely knowledgeable about the precise performace their service offers, and you do have a right to get a proper explanation, the support dialogue seems completely reasonable.You were also needlessly confrontational in your conversations with support. Although I agree that you were not getting the service you feel you deserved, they were professional in responding to them, especially considering the price you are paying.Yes, they offered you 250GB a month..but nowhere in the agreement was actual throughput declared other than 250GB per month. Although you may assume this means you can use all 250GB in a day, they may assume this is to be spread evenly over a month, and given that it was not specified either way, you both have an equally valid argument. Suspending service and seeking a refund becuase of this issue is a perfectly reasonable solution.
I moved from godaddy to 1and1.com because the max speed of godaddy was about 1.5Mbps on a download.... hosting a podcast file on there was killing us due to the slow speed!Same files go at 8Mbps from 1and1.com for only $1 more a month!
Closed AccountDec 18, 2005
many things mentioned here make sense, but one other important things needs to also be mentionned:Big http downloads by nature are unreliable which is why all those download managers were created. The problem however is that not all web servers support the new (even though it's really old) http 1.1 - which means that when a natural corruption occurs during the download, the client has to start over again (that's how http 1.0 works). Solution, would be change settings or upgrade a web server to support http 1.1 - which does support downloads from a random point in the file.
brickbatDec 19, 2005
er....Theoretically, they could promise unlimited bandwidth and then choke the pipe so much that you are down 24/7. Then they just say, we promised bandwidth and space - nothing else.That's b/s. If you can't deliver then don't offer. His downloads shouldn't stop - simple as that.I had an ISP (for a week) that had fair use which I hit in 2 days. That should simply not be possible. It's just a scam and we need to vote with our feet. When I asked about it before signing up they told me not to worry about it because no one had ever reached it. Luckily I recorded the call.
klauernDec 19, 2005
They not only buried it, I can't even find it when searching for "Godaddy" and "GoDaddy" (hoping for this actual result). This is sad. I'm surprised this link even exists, since they don't want anyone to find it, they might as well delete it and prevent me from posting to it.f*in digg bastards...
midnightbrewerDec 19, 2005
Well, I actually read the linked story and email exchange, and it sounds like GoDaddy.com was professional, courteous, and helpful. Yeah, they probably do need to expand their server farm a bit to handle all their new business, so that they can deliver better on their promises of service. In the meantime, if you need more dedicated bandwidth, I think virtual dedicated hosting is a good idea. This is from a technical standpoint, not from somebody trying to get you to spend more money.Anyway, no digg.
nu7iDec 19, 2005
I didn't even get a chance to experience this for myself. As I neared the end of the ordering process for their deluxe shared hosting plan, I was faced with a visual verification scheme that provided no accessible alternative for blind potential customers like myself. A call to GoDaddy's sales team put me in touch with Chris, who promised a call back from a supervisor the following day. Unfortunately, that call was not forthcoming and I have heard nothing further from GoDaddy on this accessibility issue. I must sadly assume they're not interested. After reading this article, maybe, this inaccessibility is a blessing in disguise?
ziggeDec 19, 2005
DiggedI was going to use GoDaddy but I think I am gonna wait to see how things pan out.
pauliusJan 1, 2006
People should understand that this is true. Why do you think that other hosts have high prices for that much bandwidth? Because they're reasonable.I run a hosing company and 250GB is no less than $35 a month, this is because we run on a NORMAL connection, not cheap Cogent which allows to have a lot of unstable cheap bandwidth.
darkdudeJan 2, 2006
I use Dreamhost and it's great. They offer everything they advertised and special surprises are given along the way. (some digg user recommended me to sign up with the promo code "FORDIGGUSERS" and I saved a huge load of cash for Dreamhost)
striker1211Jan 15, 2006Submitter
I emailed digg and no response, but since it wasnt in the digg queue or whatever (the thing where u can unbury stories) i guess it got admin removed.
guyhitbytruckApr 20, 2006
So.. What do you expect this rant to fix? You think complaining on Digg is actually going to change anything? GoDaddy offers dedicated hosting. You can't blame them for not being able to handle your website traffic when you're the one who chose not to be on a dedicated server. I think what you really mean to say is, "I paid 4 whole dollars for my website, and now they're only giving me 4 dollars worth of website!" ...Duh!
Closed AccountApr 20, 2006
It really works. Currently, on the base plan (20 gb storage/1tb bandwidth/month), I've got about 16gb used and have transferred over 60gb in the first week of this month's billing period without a problem.(I mirror several of the older sheep videos for electricsheep.org)
masterdebaterApr 21, 2006
Yup, killed dead.
masterdebaterApr 21, 2006
oops.
masterdebaterApr 21, 2006
Don't let the door hit you on the way out...
kalmiJun 18, 2006
And not from GoDaddy...
3denSep 13, 2006
Although it seems they are not entirely knowledgeable about the precise performace their service offers, and you do have a right to get a proper explanation, the support dialogue seems completely reasonable.You were also needlessly confrontational in your conversations with support. Although I agree that you were not getting the service you feel you deserved, they were professional in responding to them, especially considering the price you are paying.Yes, they offered you 250GB a month..but nowhere in the agreement was actual throughput declared other than 250GB per month. Although you may assume this means you can use all 250GB in a day, they may assume this is to be spread evenly over a month, and given that it was not specified either way, you both have an equally valid argument. Suspending service and seeking a refund becuase of this issue is a perfectly reasonable solution.
genenJan 7, 2007
I moved from godaddy to 1and1.com because the max speed of godaddy was about 1.5Mbps on a download.... hosting a podcast file on there was killing us due to the slow speed!Same files go at 8Mbps from 1and1.com for only $1 more a month!
cosmictapNov 5, 2007
She's hot.