washingtonpost.com — "Ever wonder where your voice goes after you hear that ominous warning, "Your call may be recorded . . ."? Ever doubt that it goes anyplace at all? Well, in today's hi-tech, computer-driven world, there's a place for everything."
Sep 5, 2006 View in Crawl 4
boberthepkerSep 5, 2006
I agree w/ the top 2 comments, this story isn't completely accurate....no digg.
Closed AccountSep 5, 2006
Forgive me for being blunt, but why are people so concerned about eavesdropping? I for one could care less if someone wants to listen in on me while I'm flaming a CSR or asking what my account balance is.How many people here have actually had information collected by a company used against them? I'm guessing it is pretty low.
phillymjsSep 5, 2006
About a year ago, one of my friends was treated very rudely by a local Comcast CSR, who actually cursed him out and hung up on him (he's not rude or abusive to CSRs, but he is very insistent about getting problems fixed and doesn't take any crap). He immediately called back, asked to speak to a manager, told him what happened and gave him the woman's name. The manager listened to the recording of the call and the woman got fired.
jmastersSep 5, 2006
Keep in mind that you can also record the conversation, after having agreed to their disclaimer. In fact, it's even helpful when you let them know you're doing so. If they hang up, then you can call back and ask why, considering that they're recording you anyway.
qoogirlSep 5, 2006
Call Recording seems like a better idea everyday.Is it just me, or does customer service in the USA seem overly rude/disinterested?Why can't people just pretend to be happy and want to help me? I don't care if they're insincere!I called a call center for issues with a digital camera I'd purchase once and I've never been so rudely talked to over the phone in my life. I can't remember if the call was being recorded or not now, but I sure hope it was. First, the representative took issue with me taking issue with a digital camera that had pixels missing. Then he berated me for even using it if it had pixels missing (If I hadn't turned it on, I wouldn't have noticed the missing pixels!). Then he told me that, "Well, you realize that missing pixels aren't considered a problem with the camera, right? You realize that no one else will accept this as a problem?" He also asked me some odd question about if I were thankful for the camera or not.I hope they continue to record (with my permission, obviously).
nogoodnamesleftSep 5, 2006
@vhold; well, I know for a fact that businesses have to inform *me* if they're recording my call for any other than a limited set of reasons:-<a class="user" href="http://www.callcorder.com/phone-recording-law-uk.htm">http://www.callcorder.com/phone-recording-law-uk.htm</a>I guess I can assume that you weren't referring to UK laws, since we don't have "states" here... but since Digg is read worldwide, that still leaves many countries you could have in mind. Hmm.... is it Germany? Venezuala?....Got it! It's The Federated States of Micronesia, isn't it? :-)
riverside71Sep 5, 2006
well some of that 'cutting edge Israeli technology' could very well be American technology they stole cuz they have the ability to listen into our phone calls..
luminaSep 6, 2006
I used to work in an insurance place that had a system in place that monitored every single call in and out. There was a display at our managers' desk with incomming/outgoing calls, ID tags for the call. You can bring up the call and even zoom in on the wave form of the person's voice. It is so sensitive that if you record your own voice and play it back, it knows the recording isn't really you because there is no vocal resonance.. or something like that. I don't know the system ins and outs but it was used a few times during my employment to settle customer disputes. Very creepy.