Text of Starbucks Memo: 'The Commoditization of the Starbucks Experience'

online.wsj.com — The actual email that Stabucks CEO Howard Schultz sent out to execs at the coffee giant. Schultz warned that measures taken to fuel the coffee shop chain's rapid expansion had led to a "watering down" of its iconic brand. Feb 24, 2007 View in Crawl 4