news.yahoo.com— Newly published data from the American Customer Satisfaction Index show that Apple leads other personal computer manufacturers, beating out Dell, HP and others.
Aug 16, 2006View in Crawl 4
That's true. If you buy an Apple and don't get AppleCare you're crazy. Pretty much everyone I know that has a Mac has had hardware issues in the past 2-3 years.Apple's hardware quality does suck, sorry to say.
"Funny thing about it, I didn't have to pay for anything other than the hardware and its all 100% legal."... How is this any different than the mac? The OS comes with it, and all of the software you are running in linux to do all of that can just as well be running on OS X...... and digg posted this in the wrong thread...
This study is for America only. The survey would have a mirror image of the results if done in any other country as Apple shafts its customers outside USA.Not only do we get no real service, little to no repairs, no apple stores at ALL in the Southern Hemisphere, but we have to pay up to three times the US cost of hardware. That Mac mini may be cheap in USA, but when you add at least a 50% price increase (this is not the currency conversion I am talking about) you have budget computer selling in the mid priced price range for the home. Oh and we don't get the freebies that are given to Americans, or coupons or rebates. They do "SOMETIMES" (depending on country) begrudgingly give us educational pricing if you're lucky enough to be in education, but the discounts are nothing like the US discounts.And we get rubbish machines they just don't fix. We have had a 100% failure rate of our computers. And the repair systems make all problems, so far, worse. It's is a good thing they make their machines easy to service by the end users.Apple have good hardware and software... pity they give the world the scraps. I can guarantee that Linux is the single biggest threat to Apple as the world market is larger, and Apple will be taking it up the rectum from Linux as people switch away from M$ and find that Apple just doesn't care at all for them or their business. So all you Apple fanatics in USA. Feel smug now, but if you don't push Apple to support ALL their markets, you will find you are the distant third OS on the market sometime in the next decade.
I should have mentioned this earlier...this is my second iMac. The first experienced panel death after five days. Took me awhile to figure out what exactly was happening since it appears to just be 'sleeping' the display. A few sessions with the secure shell terminal showed me the system was alive but not the display. I had AppleCare and the store manager was able to verify the Mac had a device issue.OS X Tiger is great, I hope Leopard will continue that trend.
@shadedreamIf they aren't charging for the OS because it comes with the hardware, why is an apple so much more expensive?Just because the software works on OSX as well doesn't change my point that I can build a system and put linux on it and it'll cost less than any comparable system that Apple releases.
@LuTzeI wasn't necessarily singling out Media Player. There's other software as well, like IE....which you CAN'T get rid of (sure, you can disable it, but....hey! It's still on the system, just hidden!).Whereas if there's any software on the Mac you want to get rid of, just drag it to the trash.Also:I believe (don't quote me on this) that Apple has a deal with Adobe for the PDF functionality in the OS. MS doesn't...hence the uproar.
Yes, but the big thing is that they don't sell just one. O_o They sell a considerable amount, enough to get a nice picture of customer satisfaction/customer dissatisfaction.
enzomediciAug 16, 2006
That's true. If you buy an Apple and don't get AppleCare you're crazy. Pretty much everyone I know that has a Mac has had hardware issues in the past 2-3 years.Apple's hardware quality does suck, sorry to say.
shadedreamAug 16, 2006
"Funny thing about it, I didn't have to pay for anything other than the hardware and its all 100% legal."... How is this any different than the mac? The OS comes with it, and all of the software you are running in linux to do all of that can just as well be running on OS X...... and digg posted this in the wrong thread...
polyfrolicAug 16, 2006
This study is for America only. The survey would have a mirror image of the results if done in any other country as Apple shafts its customers outside USA.Not only do we get no real service, little to no repairs, no apple stores at ALL in the Southern Hemisphere, but we have to pay up to three times the US cost of hardware. That Mac mini may be cheap in USA, but when you add at least a 50% price increase (this is not the currency conversion I am talking about) you have budget computer selling in the mid priced price range for the home. Oh and we don't get the freebies that are given to Americans, or coupons or rebates. They do "SOMETIMES" (depending on country) begrudgingly give us educational pricing if you're lucky enough to be in education, but the discounts are nothing like the US discounts.And we get rubbish machines they just don't fix. We have had a 100% failure rate of our computers. And the repair systems make all problems, so far, worse. It's is a good thing they make their machines easy to service by the end users.Apple have good hardware and software... pity they give the world the scraps. I can guarantee that Linux is the single biggest threat to Apple as the world market is larger, and Apple will be taking it up the rectum from Linux as people switch away from M$ and find that Apple just doesn't care at all for them or their business. So all you Apple fanatics in USA. Feel smug now, but if you don't push Apple to support ALL their markets, you will find you are the distant third OS on the market sometime in the next decade.
therealstyroAug 16, 2006
I should have mentioned this earlier...this is my second iMac. The first experienced panel death after five days. Took me awhile to figure out what exactly was happening since it appears to just be 'sleeping' the display. A few sessions with the secure shell terminal showed me the system was alive but not the display. I had AppleCare and the store manager was able to verify the Mac had a device issue.OS X Tiger is great, I hope Leopard will continue that trend.
nonpcAug 17, 2006
"oh snap!" ????The nineties called it wants its' lame saying back.
Closed AccountAug 17, 2006
@shadedreamIf they aren't charging for the OS because it comes with the hardware, why is an apple so much more expensive?Just because the software works on OSX as well doesn't change my point that I can build a system and put linux on it and it'll cost less than any comparable system that Apple releases.
djnephilimAug 18, 2006
@LuTzeI wasn't necessarily singling out Media Player. There's other software as well, like IE....which you CAN'T get rid of (sure, you can disable it, but....hey! It's still on the system, just hidden!).Whereas if there's any software on the Mac you want to get rid of, just drag it to the trash.Also:I believe (don't quote me on this) that Apple has a deal with Adobe for the PDF functionality in the OS. MS doesn't...hence the uproar.
cole2026Aug 19, 2006
Yes, but the big thing is that they don't sell just one. O_o They sell a considerable amount, enough to get a nice picture of customer satisfaction/customer dissatisfaction.