tedlee.net — With all the horror stories of bad customer service, here's a story with a happy ending. Steve Jobs answers the call of a student developer who's having issues with a Macbook repair, and is in danger of not having his machine back for WWDC.
Aug 4, 2006 View in Crawl 4
davidmoore83ukAug 4, 2006
steve doesn't even send laptops to customers who have had bad laptops from him!See my site:<a class="user" href="http://www.davidjmoore.com/wordpress/the-apple-macbook-saga/">http://www.davidjmoore.com/wordpress/the-apple-macbook-saga/</a>
zoglogAug 4, 2006
Yes and one person is everyone else amirite? Lame vanity blog.........
airspeederAug 4, 2006
"Because the best technology NEVER loses out to inferior technology..."Yes, it does. All the time in fact. Look at the gaming industry...
serpicolugnutAug 5, 2006Submitter
I feel for you Rudy. I've owned numerous Apple laptops (I think this is my 8th or 9th), and this was the 3rd that needed a repair. My first repair was on a G4/400 Titanium for a faulty DVD drive. That took 3 days and was very impressive on it's turn around.The second was on a G4/Aluminum 1.25ghz 15". It was a refurb I had bought, and it was in the shop twice before I got rid of it. The second repair took 3 weeks because they were waiting on a part.This one tallied just about 2 weeks. Their online system is a joke. The status descriptions are cryptic and give you no indication of whats going on. If you want the real scoop, call and talk to a human being.
flag564Aug 5, 2006
What a bunch of gay BS. Are we supposed to see Jobs as some sort of godly saint now? What about when his goons made that 9-year-old cry by telling her never to write suggestions to them?
jeffersonAug 5, 2006
dude i have a mac a g4 power book and it sucks! The keyboard sucks, its hot as s**t, everything about it is expensive its got screen filicker, it shorts out, the friggin track pad sucks why was there no scroll on those things, not having a right click button is the stupidest frigin thing ever and i mean ever, the wireless reception is s**te cause of the design and there is nothing i cannot do faster better and for free on linux, or windows. I also have an hp laptop running windows xp pro and its been pretty good but my main machine runs Fedora Core 5 and its solid as a rock not a single lockup or forced restart yet! Now go try Suse or Fedora Core 5 or wait for 6, or even get the ubuntu boot disk try linux and come back and talk to me.ps 90 days 90 friggin days are you kidding if it takes 90 days to get to be able to use a new os that should tell you right there how s**tty it is.
matt0neAug 5, 2006
Its a joke! And i thought it was funny
scr33chAug 17, 2006
All I know is, I sent my MBP in a week ago today, and I'm still without my system. I need it dearly.