boygeniusreport.com— Guys spills water on MacBook Pro, is mad that Apple want to charge a fee to inspect it, e-mails complaint to Steve Jobs, gets Steved. Fin.
Mar 28, 2008View in Crawl 4
And exactly what do they do to test a motherboard, RAM, power supply and video card??Yeah, they plug cables into them and ask "do you work?" The car is a lot harder.
@ Kerrigore: try dipping a Q-Tip in rubbing alcohol and use it to clean between the sticky keys. The alcohol will evaporate before it can cause any damage, but will take the sticky badness with it. If they're still sticky, pry the sticky keys up, soak them, use the Q-Tips to clean underneath and pop the keys back on.
wrong, microsoft is the one who doesnt give a s**t about customers. hows vista or ME for a example. No real os upgrades just filler until next real os atleast apple improves on everything including speed in each new release
Wow, I didn't anticipate such a negative response to my comment. I have to admit that all of my Dell experience has been within the context of business rather than consumer support. However, if the machine is still under warranty they will send a tech to you to replace parts as necessary. In one instance we bought a PowerEdge 6350 off of eBay for a whopping $500. The machine was still under warranty but had a failed mother board. 20 minutes on the phone and they sent a tech with a new motherboard out and the machine was up and running before close of business.Dell's customer support has gone a bit down hill since then. More recently we purchased two E1705s (17" notebook) and one of them ended up with a bad stick of RAM. I had to tell the f**king Indian on the phone 800 different times that I knew exactly what the problem was and what he needed to do to fix it, namely, send me some f**king RAM. Eventually, FINALLY, they sent a tech out with a stick RAM. The guy sat there a bulls**tted with me while he watched ME swap it out. But whatever.My point is that at worst they could have taken this guy's laptop, done a cursory examination and come back with some sort of quick, non-binding estimate of what it might cost to fix the machine... or a recommendation to replace it. The work I'm talking about doesn't cost $300 to perform... and it would go a long way to retain an obviously loyal customer.The %100 premium thing is a bit exaggerated but given that Apple is now using Intel architecture it is a relatively trivial matter to compare the hardware for the hardware's sake. The comparison I suggested was, admittedly, based on my own recent search for a Core2 Duo laptop NVidia graphics. I have great respect for Apple's hardware. It is well designed and of very high quality. Still, every MacBook I compared to similar ASUS or Toshiba notebooks (I've long since sworn off Compaq and HP, and more recently I decided I'd rather not have another Dell) was between %50 and %100 more expensive than an alternative. I literally found a better equipped ASUS 17" laptop for half price. But you are right, one example does not a law make. Apple hardware is not inherently twice as expensive... but who among us would like to argue that on average it is less expensive? I think we all know that you pay more for Apple. For many, it is worth it.An OS upgrade invalidates the "original OS" argument. But, I do have an ancient Dell OptiPlex G1 P3-500Mhz running Gentoo Linux that is faithfully serving my home network. It is my DNS server, DHCP server, router, firewall, web server, file server, and music server (the sound card is dedicated to outputting music to my stereo, it also streams it out on the web so I can listen to *my* "radio" wherever I have internet access).Apple has made their name and reputation by providing user friendly software running on reliable, dependable hardware. My whole point was that, in this case and to this observer, it doesn't look like their customer support is living up to their reputation... and that to me is a sad thing.
I have been a loyal consumer of Apple products, having bought a 24 inch imac (AUD$3100) and its video ipod (S$500). I was even contemplating the iphone. Thank god i didn't get the iphone for now i will NEVER purchase Apple products nor advise my friends to do so. In recent conversations with Apple customer representatives from Sydney, Australia, I have gathered and agree with the statement that "APPLE DOESN'T CARE ABOUT IT'S CUSTOMERS". Well, at least it seems so due to its complacency in handling distressed calls for after sales customers. I was utterly disappointed having spoken to both a customer relations officer and the CR manager to find that they were both ill-trained, sarcastic, defensive, seemingly given too much authority or perhaps are lead into thinking that they have a given amount of authority to make decisions, that they abuse their empowerment, smoke the clients and mishandle the customers such that things escalate to an extent that could prove to be detrimental to the image and brand of Apple. One WOULD expect the service of Apple to be one which was as attentive the one you received when you chose to purchase the product. However, to my dismay, it was the exact opposite. Given Apple's PREMIUM branding, I am shocked to discover its rigidity in policies and ill-trained customer service officers. My advise to current Apple consumers and potential Apple IMAC consumers out there? Do take note of the your IMAC warranty expiry date and do purchase an extended warranty before expiry. Because there is NO GOODWILL whatsoever your circumstances (even if your computer & receipt is being shipped overseas for your relocation abroad or if you were simultaneously on a holiday, much less if you could produce proof of all the above), Apple will NOT allow you to then PURCHASE an extended warranty. And should you be in that predicament, note that you WILL only be allowed ONE technical assistance. From thereon, there will be no further technical assistance and you will have to FORK OUT $40 per month for PHONE ASSISTANCE. This brings me to the point where i reiterate that i will NEVER EVER, purchase or support Apple in its products and help boost its profits again...Oh yeah, i will also never advise friends and family to purchase Apple products again. I'm boycotting Apple for good. Aside from aesthetics, in my opinion Apple's PREMIUM pricing just doesn't justify its after-sales service AND warped policies to charged more after sales support to customers.
staticthunderMar 31, 2008
And exactly what do they do to test a motherboard, RAM, power supply and video card??Yeah, they plug cables into them and ask "do you work?" The car is a lot harder.
mysedaiApr 1, 2008
@ Kerrigore: try dipping a Q-Tip in rubbing alcohol and use it to clean between the sticky keys. The alcohol will evaporate before it can cause any damage, but will take the sticky badness with it. If they're still sticky, pry the sticky keys up, soak them, use the Q-Tips to clean underneath and pop the keys back on.
reichgApr 2, 2008
brandonchicago you are an idiot if you break your product the company who made shouldnt have to replace the products
reichgApr 2, 2008
wrong, microsoft is the one who doesnt give a s**t about customers. hows vista or ME for a example. No real os upgrades just filler until next real os atleast apple improves on everything including speed in each new release
justintxApr 2, 2008
Wow, I didn't anticipate such a negative response to my comment. I have to admit that all of my Dell experience has been within the context of business rather than consumer support. However, if the machine is still under warranty they will send a tech to you to replace parts as necessary. In one instance we bought a PowerEdge 6350 off of eBay for a whopping $500. The machine was still under warranty but had a failed mother board. 20 minutes on the phone and they sent a tech with a new motherboard out and the machine was up and running before close of business.Dell's customer support has gone a bit down hill since then. More recently we purchased two E1705s (17" notebook) and one of them ended up with a bad stick of RAM. I had to tell the f**king Indian on the phone 800 different times that I knew exactly what the problem was and what he needed to do to fix it, namely, send me some f**king RAM. Eventually, FINALLY, they sent a tech out with a stick RAM. The guy sat there a bulls**tted with me while he watched ME swap it out. But whatever.My point is that at worst they could have taken this guy's laptop, done a cursory examination and come back with some sort of quick, non-binding estimate of what it might cost to fix the machine... or a recommendation to replace it. The work I'm talking about doesn't cost $300 to perform... and it would go a long way to retain an obviously loyal customer.The %100 premium thing is a bit exaggerated but given that Apple is now using Intel architecture it is a relatively trivial matter to compare the hardware for the hardware's sake. The comparison I suggested was, admittedly, based on my own recent search for a Core2 Duo laptop NVidia graphics. I have great respect for Apple's hardware. It is well designed and of very high quality. Still, every MacBook I compared to similar ASUS or Toshiba notebooks (I've long since sworn off Compaq and HP, and more recently I decided I'd rather not have another Dell) was between %50 and %100 more expensive than an alternative. I literally found a better equipped ASUS 17" laptop for half price. But you are right, one example does not a law make. Apple hardware is not inherently twice as expensive... but who among us would like to argue that on average it is less expensive? I think we all know that you pay more for Apple. For many, it is worth it.An OS upgrade invalidates the "original OS" argument. But, I do have an ancient Dell OptiPlex G1 P3-500Mhz running Gentoo Linux that is faithfully serving my home network. It is my DNS server, DHCP server, router, firewall, web server, file server, and music server (the sound card is dedicated to outputting music to my stereo, it also streams it out on the web so I can listen to *my* "radio" wherever I have internet access).Apple has made their name and reputation by providing user friendly software running on reliable, dependable hardware. My whole point was that, in this case and to this observer, it doesn't look like their customer support is living up to their reputation... and that to me is a sad thing.
boycottappleApr 24, 2008
I have been a loyal consumer of Apple products, having bought a 24 inch imac (AUD$3100) and its video ipod (S$500). I was even contemplating the iphone. Thank god i didn't get the iphone for now i will NEVER purchase Apple products nor advise my friends to do so. In recent conversations with Apple customer representatives from Sydney, Australia, I have gathered and agree with the statement that "APPLE DOESN'T CARE ABOUT IT'S CUSTOMERS". Well, at least it seems so due to its complacency in handling distressed calls for after sales customers. I was utterly disappointed having spoken to both a customer relations officer and the CR manager to find that they were both ill-trained, sarcastic, defensive, seemingly given too much authority or perhaps are lead into thinking that they have a given amount of authority to make decisions, that they abuse their empowerment, smoke the clients and mishandle the customers such that things escalate to an extent that could prove to be detrimental to the image and brand of Apple. One WOULD expect the service of Apple to be one which was as attentive the one you received when you chose to purchase the product. However, to my dismay, it was the exact opposite. Given Apple's PREMIUM branding, I am shocked to discover its rigidity in policies and ill-trained customer service officers. My advise to current Apple consumers and potential Apple IMAC consumers out there? Do take note of the your IMAC warranty expiry date and do purchase an extended warranty before expiry. Because there is NO GOODWILL whatsoever your circumstances (even if your computer & receipt is being shipped overseas for your relocation abroad or if you were simultaneously on a holiday, much less if you could produce proof of all the above), Apple will NOT allow you to then PURCHASE an extended warranty. And should you be in that predicament, note that you WILL only be allowed ONE technical assistance. From thereon, there will be no further technical assistance and you will have to FORK OUT $40 per month for PHONE ASSISTANCE. This brings me to the point where i reiterate that i will NEVER EVER, purchase or support Apple in its products and help boost its profits again...Oh yeah, i will also never advise friends and family to purchase Apple products again. I'm boycotting Apple for good. Aside from aesthetics, in my opinion Apple's PREMIUM pricing just doesn't justify its after-sales service AND warped policies to charged more after sales support to customers.