consumerist.com— Sprint refuses to cancel the cellphone service of a reader's dead brother. The most they'll "bend" for reader M is to "put the account on vacation," at $5.95 a month. This is despicable.
Jan 18, 2007View in Crawl 4
Yeah - I got phucked when Nextel and Sprint merger happened. I will never sign a 2 year agreement again (all to save money on a phone that sucks). Expect on horror from Sprint and at least the brother is dead so that are not going to get a f**king dime.
I have had Sprint PCS since November 2003. On or about January 24, 2007 I talked with a Sprint salesman to have my service upgraded. On February 9th I received hard copy confirmation of the change. It was not what the salesman described (no unlimited incoming calls). I immediately called Sprint. I got the run around. They kept trying to convince me I was wrong and I should be happy. I was not happy to be deceived and asked to be returned to my old plan so I would be free to pursue other alternatives. A male supervisor assured me that my account would be returned to the old status.On February 14 I cancelled the Sprint account. On March 1, I returned from vacation (2/19-3/1) to a bill from Sprint including a $200 cancellation charge. The account was not changed as I had been assured on February 9th. I have now been lied to twice.Sprint refuses to give me the names or employee numbers of those I have talked to and they deny to inform me if the calls were recorded and retained. I have made all the calls I can to a dead end. They refuse to cancel the $200 charge and say that I have no recourse. I have talked to Customer Service and Account Services Supervisors at both levels. I even tried evoking their 30 Day Risk-Free Guarantee, but they said it does not apply to old customers. Do I have any recourse?
owdenbowdenJan 18, 2007
Yeah - I got phucked when Nextel and Sprint merger happened. I will never sign a 2 year agreement again (all to save money on a phone that sucks). Expect on horror from Sprint and at least the brother is dead so that are not going to get a f**king dime.
velocity211Jan 18, 2007
exactly why sprint sucks, switch to cingular (or att)
sophiaperennisJan 19, 2007
Another level of corporate ignorance, where they stick to their rules instead of pragmatic exception to the rule due to dire circumstance.
Closed AccountJan 19, 2007
get the estate settled quickly and tell sprint to go to hell.
romman00Jan 19, 2007
i personally get excellent coverage with cingular...better than my friends who have verizon and tmobile.
thebigbadJan 19, 2007
Did you owe $1.93? If so the you should have paid it. People always think they should be the exception or receive some kind of special treatment.
barbandMar 3, 2007
I have had Sprint PCS since November 2003. On or about January 24, 2007 I talked with a Sprint salesman to have my service upgraded. On February 9th I received hard copy confirmation of the change. It was not what the salesman described (no unlimited incoming calls). I immediately called Sprint. I got the run around. They kept trying to convince me I was wrong and I should be happy. I was not happy to be deceived and asked to be returned to my old plan so I would be free to pursue other alternatives. A male supervisor assured me that my account would be returned to the old status.On February 14 I cancelled the Sprint account. On March 1, I returned from vacation (2/19-3/1) to a bill from Sprint including a $200 cancellation charge. The account was not changed as I had been assured on February 9th. I have now been lied to twice.Sprint refuses to give me the names or employee numbers of those I have talked to and they deny to inform me if the calls were recorded and retained. I have made all the calls I can to a dead end. They refuse to cancel the $200 charge and say that I have no recourse. I have talked to Customer Service and Account Services Supervisors at both levels. I even tried evoking their 30 Day Risk-Free Guarantee, but they said it does not apply to old customers. Do I have any recourse?
businessmansAug 21, 2007
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