news.com.com — "Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information," the letter reads. "...The number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."
Jul 5, 2007 View in Crawl 4
scornedpatriotJul 6, 2007
I was working for AT&T at the time they started shutting down the TDMA towers, and forcing the switch to GSM. I got screamed at constantly. It was awful. Corporates response to the employees was that the Government was making them turn the TDMA towers off to reclaim the frequency spectrum for military use. I never researched it so I can't say whether that was BS or not.
misterjanglesJul 6, 2007
I think poor service reflects more on the management than the tech support guys in the trenches. there will always be idiots and rude people that get hired onto the support team. but, if they are allowed to stay, or their attitude is allowed to spread, then the management is to blame. it's also the managements fault if the team is generally unhappy, underpaid, etc as well.i think the same goes for customers. there's a minority that use up all the resources and everybody else pays the expense in the form of higher rates, long support queues, etc. i do the same kind of selection for my clients, so i can't really blame them for doing this.
misterjanglesJul 6, 2007
who is digging tweakster down? his answer is 100% correct. it doesn't matter who's fault it is. you are not a profitable customer for them - end of story. If you're calling that much, you're probably not happy with the service anyway. if this is the case, then technically they are doing you a favor by letting you out of your contract early. ebay your locked phone, take the money and run to a new provider.
misterjanglesJul 6, 2007
The question is where to draw the line between the legitimate issues and the chronic complainers. Chronic complainers are just bad for business, but weeding them out is tricky. Are you getting rid of the bad customers, or perhaps is some poor service causing the bad behavior? It is tricky to figure out if you're getting rid of the cause (internal problems) or the symptom (lots of complaints).If sprint is smart they didn't just do a pure call volume filter - rather used some other data from the call logs such as unreasonable requests, rude demeanor, etc.
dcmacheadJul 7, 2007
What's the customer service number?
laylagirl314Jul 11, 2007
1-888-211-4727
nintendodudeJul 13, 2007
well, i have Sero with sprint and when i first enrolled i called at least three times a day for the first week and a half. they have yet to send me a nasty-gram and hope they never do. I get good service at an unbeatable price. Their Customer care is a horrid excuse for a s**tty joke. half the retards either hang up on me or cant speak english well enough for me to comprehend. Sprint: get it and use it... avoid contact with their miserable support people
tjfloyd24517Jul 15, 2007
F**K YOU