Aaron - Neither of us were there, so we have no idea what happened. My point was only that Thomas is pretty much an expert at getting kicked out of places. And Thomas, I have nothing against you and have no reason to make this personal. I was just expressing my opinion. You made this personal when you brought up my relationship to Heather. And then to go bringing up old s**t that has nothing to do with this? If your point was that you're not an abusive jerk, you're not doing a very good job of proving it.Bottom line is, Flickr is simply managing its community like it has always done and has every right to do. Screaming at the host is usually a good way to get thrown out of the party. It's a lesson we could all stand to remember.
Threatening to delete someone's account because of blocks to that person on Flickr, well, that's crazy. Crazy in that Flickr Support build a view of a person from facts that aren't there yet. Blocks say nothing about liking or not liking a person. It may be more likely that the blocker don't like you but it's certainly not proof. And the account deletion was not based on any other misbehaviour that Flickr has made available as far as we can see. To block a person from a service he has been using for years for one angry (and partially rightly so) message to customer service is not good customer service. A warning for abusive language in the message to Flickr Support would have been more reasonable. To delete a long times customer's account without warning is extremely poor customer service. (He wasn't warned about anything that may have caused the deletion unless there were a large number of new people blocking him.) Even if you set up terms of service that allow you to do it, it's pretty bad business practice. But it should still be a correctable mistake!After all, you don't fire employees that calls the computer support and curse because they can't do task X because something is broken. It's just out of proportion. Maybe Flickr support should have blocked Pierre ;-) Or display more patience which is after all a part of customer service work if you do it right.Apparently Heather (staff of Flickr) has even encouraged people to "have a go at her" in a public forum when Flickr had made a mistake, implying that it may be ok and that the punishment for going over the line is thread-locking, a much smaller punishment compared to account deletion. To then delete someone's account for a privately sent message to customer service, reeks of double standards, or at least lack of communication skills on Flickr's side.<a class="user" href="http://www.flickr.com/help/forum/en-us/40074/212154/">http://www.flickr.com/help/forum/en-us/40074/21215 ...</a>And permanently deleting an account is just stupid. It's like saying we're never wrong. But since they even take the measure of deleting stuff from the running backup, they seem to consider themselves to always be right...<a class="user" href="http://www.flickr.com/help/forum/en-us/40074/212166/">http://www.flickr.com/help/forum/en-us/40074/21216 ...</a>
Furthermore, if you or your wife could be bothered to actually parse English, you'd see that I'm insulting Flickr the corporate entity and the policies it holds - yes, made by people, but not by any one person - and not a person, at all. Pierre
Deleting someone's account is a bit extreme. Why can't someone build an alternate community to compete with Flickr. iPernity and Zoomer are almost there.
monkeyleaderOct 3, 2008
Bunch of Arse ... dam am I going to get my Digg account banned now ?
dpowazekOct 4, 2008
Aaron - Neither of us were there, so we have no idea what happened. My point was only that Thomas is pretty much an expert at getting kicked out of places. And Thomas, I have nothing against you and have no reason to make this personal. I was just expressing my opinion. You made this personal when you brought up my relationship to Heather. And then to go bringing up old s**t that has nothing to do with this? If your point was that you're not an abusive jerk, you're not doing a very good job of proving it.Bottom line is, Flickr is simply managing its community like it has always done and has every right to do. Screaming at the host is usually a good way to get thrown out of the party. It's a lesson we could all stand to remember.
stodiggOct 4, 2008
Threatening to delete someone's account because of blocks to that person on Flickr, well, that's crazy. Crazy in that Flickr Support build a view of a person from facts that aren't there yet. Blocks say nothing about liking or not liking a person. It may be more likely that the blocker don't like you but it's certainly not proof. And the account deletion was not based on any other misbehaviour that Flickr has made available as far as we can see. To block a person from a service he has been using for years for one angry (and partially rightly so) message to customer service is not good customer service. A warning for abusive language in the message to Flickr Support would have been more reasonable. To delete a long times customer's account without warning is extremely poor customer service. (He wasn't warned about anything that may have caused the deletion unless there were a large number of new people blocking him.) Even if you set up terms of service that allow you to do it, it's pretty bad business practice. But it should still be a correctable mistake!After all, you don't fire employees that calls the computer support and curse because they can't do task X because something is broken. It's just out of proportion. Maybe Flickr support should have blocked Pierre ;-) Or display more patience which is after all a part of customer service work if you do it right.Apparently Heather (staff of Flickr) has even encouraged people to "have a go at her" in a public forum when Flickr had made a mistake, implying that it may be ok and that the punishment for going over the line is thread-locking, a much smaller punishment compared to account deletion. To then delete someone's account for a privately sent message to customer service, reeks of double standards, or at least lack of communication skills on Flickr's side.<a class="user" href="http://www.flickr.com/help/forum/en-us/40074/212154/">http://www.flickr.com/help/forum/en-us/40074/21215 ...</a>And permanently deleting an account is just stupid. It's like saying we're never wrong. But since they even take the measure of deleting stuff from the running backup, they seem to consider themselves to always be right...<a class="user" href="http://www.flickr.com/help/forum/en-us/40074/212166/">http://www.flickr.com/help/forum/en-us/40074/21216 ...</a>
phoneymanOct 4, 2008Submitter
Furthermore, if you or your wife could be bothered to actually parse English, you'd see that I'm insulting Flickr the corporate entity and the policies it holds - yes, made by people, but not by any one person - and not a person, at all. Pierre
stevestrOct 28, 2008
Deleting someone's account is a bit extreme. Why can't someone build an alternate community to compete with Flickr. iPernity and Zoomer are almost there.