Negotiate Your Next Cellphone Contract Like A Diva

consumerist.com — From Consumerist,"Decide what you want (free phones, an amazing plan) and stick to it? Don't bother with front-line customer service reps? Pit one company's offer against the other? Don't be a sucker for their first offer? Escalate up the customer service chain until you reach someone powerful enough to to give you what you want" Nov 10, 2006 View in Crawl 4