consumerist.com — From Consumerist,"Decide what you want (free phones, an amazing plan) and stick to it? Don't bother with front-line customer service reps? Pit one company's offer against the other? Don't be a sucker for their first offer? Escalate up the customer service chain until you reach someone powerful enough to to give you what you want"
Nov 10, 2006 View in Crawl 4
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It's quiet in here... can you hear the echo?