breakitdownblog.com — When my XBox 360 HD-DVD player stopped working 6 months after I got it, I thought a quick call to Microsoft Support would take care of the problem, even if I had to pay for the repair... boy was I wrong. 55 minutes later, some screaming, on hold 10 times and yelling through a fire alarm and it will get repaired... *this* is customer support?
May 19, 2007 View in Crawl 4
dangledMay 19, 2007
I feel your pain. It doesn't matter what company it is - the quality of tech support easily makes or breaks the experience of owning a complex electronic device (if/when it starts to malfunction) - I believe this applies to TVs, game consoles, blenders... ;)
nreynoldsMay 19, 2007
Every time I've called Microsoft for their XBOX support, they've always been super helpful. Helped get my gamertag moved and took care of everything when my 360 broke (twice). I guess this guy had a bad experience, but Microsoft has the best tech support I've ever had to deal with. PLUS - their tech support is American, at least when I called it was. Or whoever it was had a good enough accent that I could actually understand him.
olddirtycrMay 20, 2007
I stray away from tech support, but one time I had to call in to cancel a subscription I had (for some reason you can't cancel the subscription on the website...). So I call in and I am greeted by a lady who could barely speak English. Needless to say the call lasted an hour long, an hour to cancel a subscription... If companies would have clear speaking people who knew their stuff that'd be great. Heck in the long run I bet they would make more money due to people having a pleasant expierence and spreading word to other people.