forums.mactalk.com.au — Is Apple covering up a mass problem with the MacBook? First a MacBook exploding, now one customer gets 6 MacBooks in a row with faults and told by Apple just to take the refund, they won't replace them anymore.
Mar 15, 2007 View in Crawl 4
fanboydcsMar 15, 2007
That company likes to put their own crap ram into stock machines. I have never heard of that level of support in a normal apple store or apple online..hopefully they will open a real apple store in Australia..I have 10 + macbooks and macbook pros where I work and they have no issues, we have more issues with dells and such.
ogdenMar 15, 2007
My macbook was unusable the first 6 months (reboot issue). When i got that settled, everything was stellar. So I have agree :)
leicafanboyMar 15, 2007
I'm not surprised by what you went through. I have worked with several "Apple Certified" technicians in one AASP who are nothing more than trained monkeys. They couldn't troubleshoot a hardware problem if their lives depended on it. They just followed the "standard troubleshooting guides" when it was not something obvious. I'm sure that's what happened to you.How do trained monkeys get "Apple Certified", you might ask. Well, 40% of the certification exams questions are technical, 20% deal with antiquated hardware service procedures that you are told to memorize, and the remaining 40% is about the Apple product line. So if you barely pass the tech questions, remember the old stuff well, and know the product line, you can technically make it. The trained monkeys I worked with, they got 61% when the passing grade was 60%.
bikerguyutMar 15, 2007
I bought a Mac Pro and the very next day I got sick with a very high fever! I brought the machine in for service and Apple had the gall to tell me that it wasn't the fault of the Mac Pro. So I returned the machine under the 30 day warranty.
gabogabMar 16, 2007
Yes, we all know it. Apple is horses**t and the windows world is all roses. Give me a break.
birdflooMar 16, 2007
You need to learn to escalate problems rather than accept crap from idiot techs.I'm always polite and helpful with techs, but when you get the runaround you claim to have had, you need to call your account rep and get it sorted.
svpirateMar 16, 2007
I realised after re-reading that he didn't buy this from Apple direct (c'mon - it's been a long week!). He also didn't contact Apple direct, which I would have done immediately. I don't know if that had anything to do with it. This might be more to do with the retailers incompetance/idleness than Apple. It's still not that great that that many MacBooks died on one person. Maybe a bad batch? I dunno...
kismacMar 16, 2007
Wow stupid f**kin' kid... My GAMMA IS BROKEN!! It's called calibrate douche bag. I can understand why Apple doesn't want to deal with him any more.
smilesofkarliMar 17, 2007
my macbook did something "similar". then again, i think it's the stores. this guy got his from a reseller, no? he went through 6 and i got mine through macmall and it didn't work either. my grandmother bought hers form the apple store and it worked PERFECTLY. it's just a theory of mine that I shouldn't get a computer from a reseller anymore.oh that an i have a minor feeling that my computer isn't mine. they might have just changed the hardrive into a beatup version of my computer...you know the shell and all. I had to send in the computer for apple to fic it and it came back brown at the bottom from overheating and scratched on the screen on one bit. now, i might be crazy.