consumerist.com— There are some disturbing things in here. But if you want to be a Cingular customer service ninja, you'll have to wade through it.
Aug 15, 2007View in Crawl 4
Besides ease of reprinting on their website, they probably wouldn't want to publish a PDF because there could be identifying information inside that shows where it came from. Retyped raw text is much easier to make anonymous.
Oh no! The big bad Socialist are coming to get you! If they catch you they might do something horrible like give you..........HEALTHCARE!!!!!!!!!!!!!!!!!!!!!! Oh the horrors! What next? Education for everyone, regardless of funds. Not that! They might even feed the poor for good measure. Godless people!
I'm with the "what's disturbing here?" crowd. This seems reasonable; what seems to be bugging them is the idea that someone who's actually losing the company money as a customer (which is pretty clearly spelled out) should be treated correctly and politely but that you should not bend over backwards to keep them. I don't know about you, but while I don't know about AT&T's pricing, I help run a small consulting firm with some colleagues, and we've very politely told several of our customers who were too difficult and demanding, and who didn't want to pay our (pretty fair) rates, that we may not be right for them. Compared to this, the AT&T thing is downright mushy, you'll note they say _never_ to suggest an LVT1 customer cancel their plan...
Actually, you put yourself in greater jeopardy by not admitting your fault when it was. If you work in Customer Service, as I do, then you ought to be aware of Class Action Lawsuits. If a Lawyer finds enough people who were told something was not your fault, when it really was, and you knew that it was, but never admitted it, you could be screwed. I always admit when we make a mistake and do whatever it takes to correct it immediately.
...AND SO...the next time you pick up that phone to call the AT&T Customer Service Center, you might get lucky and get someone who does their job reasonably well, knows how to speak proper english, and not ebonics or spanglish or whatever, and hasnt been fired more than once from the job you are now hoping they can get done for you. Or else, you may just spin that barrel and pull the trigger and find that the bullet is in the chamber and you are lost in the wilderness of Customer Service HELL. Thank YOU for being a valued AT&T customer!
oddasuddaAug 15, 2007
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nogamiAug 16, 2007
Besides ease of reprinting on their website, they probably wouldn't want to publish a PDF because there could be identifying information inside that shows where it came from. Retyped raw text is much easier to make anonymous.
siszamAug 16, 2007
Oh no! The big bad Socialist are coming to get you! If they catch you they might do something horrible like give you..........HEALTHCARE!!!!!!!!!!!!!!!!!!!!!! Oh the horrors! What next? Education for everyone, regardless of funds. Not that! They might even feed the poor for good measure. Godless people!
rot13ubercryptoAug 16, 2007
I'm with the "what's disturbing here?" crowd. This seems reasonable; what seems to be bugging them is the idea that someone who's actually losing the company money as a customer (which is pretty clearly spelled out) should be treated correctly and politely but that you should not bend over backwards to keep them. I don't know about you, but while I don't know about AT&T's pricing, I help run a small consulting firm with some colleagues, and we've very politely told several of our customers who were too difficult and demanding, and who didn't want to pay our (pretty fair) rates, that we may not be right for them. Compared to this, the AT&T thing is downright mushy, you'll note they say _never_ to suggest an LVT1 customer cancel their plan...
error601Aug 16, 2007
Haven't people figured out that "leaked" on the Internet means "faked."
shakermakerAug 16, 2007
Welcome to the real world.
timuscaAug 16, 2007
This account has been closed by the user
clarencebiggsAug 27, 2007
Actually, you put yourself in greater jeopardy by not admitting your fault when it was. If you work in Customer Service, as I do, then you ought to be aware of Class Action Lawsuits. If a Lawyer finds enough people who were told something was not your fault, when it really was, and you knew that it was, but never admitted it, you could be screwed. I always admit when we make a mistake and do whatever it takes to correct it immediately.
clarencebiggsAug 27, 2007
...AND SO...the next time you pick up that phone to call the AT&T Customer Service Center, you might get lucky and get someone who does their job reasonably well, knows how to speak proper english, and not ebonics or spanglish or whatever, and hasnt been fired more than once from the job you are now hoping they can get done for you. Or else, you may just spin that barrel and pull the trigger and find that the bullet is in the chamber and you are lost in the wilderness of Customer Service HELL. Thank YOU for being a valued AT&T customer!