fastcompany.com — ...training of Apple Store employees has been carefully designed. A series of podcasts I listened to and watched showed that selling was all about the approach. I shadowed other workers as they executed the company's three-step sales process...
Oct 21, 2007 View in Crawl 4
peaveyOct 23, 2007
Then I guess I must never have called your AppleCare call center. Every time I have had to call AppleCare the person on the other end of the line has been attentive and helpful, doing their best to help me resolve the problem as quickly as possible.Same for my brother and every other person I have ever talked with that has called AppleCare.
sakurazOct 23, 2007
who's the loser?the one who works? or the one who trolls?
dvdchrisOct 23, 2007
Article seemed like it stopped before it was over.
insomniac8400Oct 25, 2007
Yes, I stand by the five things statement.
synn100Oct 30, 2007
Honestly, i've had the pleasure of encountering many an Apple employee, and i don't find them to be "trying too hard" or unknowledgeable about the tech at all. Maybe i'm just a geek-magnet, but i love talking to them and and been happy with every experience. It's not like i'm some uninformed customer who likes the atmosphere, i count myself among the technologically inclined. Unfortunately sometimes knowledge can kill. i've found out more and more about the company...and i am very disenchanted. am i a die hard mac fan? yes. do i agree with how they seem to run their stores? not at all.
cckettnerJan 7, 2009
Knowing your product is one thing, but loving what you sell is quite another. One of the hardest things to do in sales training is to "sell" the product or service to the employee. But once that is accomplished, it is a smooth path.