youtube.com — An undercover operation in which folks from this news channel, simply took out the IDE cable and guess what the Geek Squads tell them, ITS A POWER SUPPLE ISSUE. Way to go Geeks! Even compusa/circuit city correctly diagnosed the issue. whew!
Dec 9, 2006 View in Crawl 4
turbodiggDec 9, 2006
huh, you know whats sad, is that those are almost the exact computers they have at my school, running win98. and they suck.
shirosamuraiDec 9, 2006
@dr-steveThat might as well be some kind of extortion. It takes 5 minutes to dust a PC down with compressed air, 2 minutes to make sure all the connections are snug, no more than 10 minutes to run a spyware check, etc. I work in PC repair and I do all those tasks for free with each computer that comes in. Charging $100.00 for all that is ridiculously stupid. I could never work at a job like that that involves lying to the customer or exaggerating what's wrong with the computer to make an extra buck. Just don't got it in me.
marc121Dec 10, 2006
The WORST is the Door Nazi at Best Buy !!!! I find it very offensiveto have someone stop me to recheck my sale they just watchedoccur 10 feet away.
sillyrabbitDec 10, 2006
Um. Hi. I'm quite ejucated and happen to work in Geek Squad. So stop generalizing you insensitive asswipe.
waffleegoAug 29, 2010
That goes with you too.
gparitMar 30, 2011
LOL... if you are so "ejucated" how come you can't even spell that word! HAHAHA... FAIL.
GEEK SQUAD SUCKS!!!
lastexileDec 10, 2006
I use to work for WORST BUY and wow did our geek squad suck major ass. The only things they did were super simple things like run virus scans and reformat anything else they would ship it off to some factory to get it fixed they cant do s**t. I Hope WORST BUY burns...
waffleegoAug 29, 2010
How mature of you.
Closed AccountDec 10, 2006
You sure sound "ejucated" to me. Thanks, this confirms my already pessimistic views on the Geek Squad.
superdreaDec 15, 2006
I agree. I'm really disappointed that the shop that fixed it for free didn't get more air time. As a shop policy at the shop I used to work at, we had a $40 shop minimum if we opened the case, because people would try and claim the spyware that they reinfected it with should be covered under warranty.Usually going to a small company is better. If only because if you threaten to sue, they have to appease you.
agentsherwoodJan 31, 2007
<a class="user" href="http://www.geeksquad-sucks.com">http://www.geeksquad-sucks.com</a>
dhirschlFeb 23, 2007
Apparently, it was only an id10t error.
doctoroxideMar 14, 2007
Where's there ESD approved wrist straps and ESD approved smocks and clothing? Improper ESD procedures everywhere! What about ESD floor treatment. Area's not even posted as ESD. Shame shame on you! Zap goes someones board every minute! <a class="user" href="http://www.youtube.com/watch?v=4zbxcZLRq7M&mode=related&search=">http://www.youtube.com/watch?v=4zbxcZLRq7M&mode=related&search=</a>
doctoroxideMar 14, 2007
Purchased HP DV9008nr laptop 1-10-2007. Took it back to best buy 2-23-07 for keyboard problems. Instead of replacing it they sent it off and now claim it has water damage and is no longer under warranty and trying to charge $600 on service! We all know what the problem and the cause is in the electrical engineering department and it was not water damaged as claimed! We still have not received the computer back for us to reanalyze and further our documentation Still have not received laptop and still getting the run around from geek squad at our west store in Wichita KS. There delaying sending it back. Where sure the unit will not match or original photos or our original documentation!
arielmtApr 17, 2007
The video is, however, a symptom of a larger and more systemic problem at Geek Squad. Too many agents are untrained and ignorant for various reasons, but the fact that they remain employed despite their ignorance and lack of training points to more serious problems in their management layers. I do repair computers as part of my living, I've seen a wide variety of customer-inflicted faults, and I've faced customers who insist vocally, rudely, and sometimes profanely, that perfectly normal computer and network behavior is somehow handicapped by us. That noted, having rude and ignorant customers is still not an excuse for a customer service company to keep and maintain poorly trained customer service staff.Besides, I don't believe for a moment that anyone who writes a post as littered with profanity and violence as yours is actually a representative or employee of the company your handle suggests you are. If I'm wrong, and you genuinely are a Geek Squad employee or representative, then your post is simply another symptom of the severe problems within your company. Take a chill pill or a vacation. You seem to need one desperately.
Closed AccountJun 4, 2007
people take the Geek Squad too personallythey're profitable and employ good familiesif you laugh and people who change their motor oil, knowing how cheap it is, would you diss a guy who feeds his kids working at Jiffy Lube? i mean take it easy.
asapapialaJun 7, 2007
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burzaJul 5, 2007
hehe, they suck, in those white girly beetlesmy work at home us
scubastatusJul 18, 2007
Imagine a computer tech. service company, that employees knowledgeable teenagers ranging from the ages of 15-19. I have always heard kids saying how they could tackle a problem just as well or even better than Geek Squad or any computer repair shop could. What if that idea could be implemented into a large business, where quality is better and prices are flexible. What are you opinions regarding this idea?
lolita077Dec 4, 2007
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vanillatoast83Apr 23, 2008
I understand that everyone has had a bad experience with computers, in one way or another, and I understand that many places (including Best Buy/Geek Squad) will hire people simply on the basis that, yes, they can sell products and services and may be able to get what they consider as proper training to service and repair computers and their components.Not everyone is perfect. While some Geek Squad precincts have some incompetent agents that will simply go for the answer that SOUNDS right, there are also agents that are more than competent and will strive to get you the answer that IS right. Just because one guy at Geek Squad couldn't figure out that a cable was unplugged, he may have simply been one of those incompetent agents that simply couldn't tell that the cable was unplugged and didn't go to another agent for a second opinion. Honestly, at Geek Squad, we're not absolute geniuses and many of us who DON'T have an answer right away will not tell you "I don't know" but will go to another agent who may have another view on the problem so that we can GET the client the right answer.There have been a few times when I haven't been able to figure out the problem to a computer, but instead of telling the client "I don't know" or simply going for the answer that sounds right, I will get another agent to take a look at it from another perspective so that we can work as a team to get the client's computer up and running CORRECTLY within an acceptable time period.I'm not going to say that Geek Squad is the best computer repair service available; our prices ARE set to a rather high price, in my opinion, and not ALL of us have ALL of the answers, but when a client comes in, claiming that his or her computer won't turn on, chances are, I'm going to test the power supply unit and check the motherboard for blown caps. If that isn't the solution, and we still have a problem, we WILL take it in for a diagnosis and work together as a team, using not just our own knowledge, but our COLLECTIVE knowledge to figure out the problem, update the client on the status of his or her unit, and make sure that we can give them not just an answer that SOUNDS right but the answer that IS right, a solution to the problem, and ways to make sure that the problem doesn't occur again all as timely as possible.Nine times out of ten, a client will come in with a problem that simply cannot be fixed over the counter; we are simply too understaffed to spend an hour with a client over the counter when we have a bench in the front and back that is full of computers that need our immediate attention. If a client doesn't know why their wi-fi card isn't working and we're not sure if it's the drivers or simply a motherboard issue, we will request that a diagnosis get done so that the client has the right answer and not simply sent off feeling gypped and befuddled by a bunch of tech talk that they really don't understand. If I didn't know what was going on with my computer, and somebody had spent the better part of a half-hour trying their hardest to figure out a simple solution to my problem, I would rather pay a good $60 for a diagnosis and have them dedicate their time and use their collective knowledge as a whole, taking their time in finding out what was wrong with my computer and the best way to fix it instead of doing a rush job over the counter, getting an answer that really doesn't satisfy me, and paying for a half-hour of labor.Before you make your judgments on whether or not a certain computer repair company is competent, based on a news report of ONE precinct in ONE state, think about how many OTHER computer repair companies there are in a particular chain. Maybe THAT precinct just sucked and maybe the guy who figured out that it was just a cable had seen that problem before. Who knows? You can't make a blanket judgment on an entire company just because of one mistake made. Sure, that DOES make the rest of the company look bad, but that's a generalized statement that is very similar to making generalized statements about certain races, countries, or genders.In short? Do your homework. Don't make generalized and hasty decisions based on ONE bad experience. Try to look at a situation objectively."One bad apple doesn't ruin the whole tree."
zapsfFeb 24, 2011
vanillatoast83,
Usually it is a barrel or bushel ruined by a rotten or rotting apple. (Bad Apple) However, your version appears to be closest to correct. How about? "One Good Apple Cannot Resurrect a Rotten Tree."
My experience has been limited to the Geeksquad in San Francisco. A major metropolitan location which by volume alone should be regarded as a vanguard of excellence used to set a standard for the entire Best Buy Corporation. An efficient well trained technical support team is vital to the continued success of Best Buy. Substandard services offered at a premium price can do nothing more then add insult to the injury of the painfully inadequate warranty protection supplied with the advertised prices. Complimentary customer service traditionally provided as an ambassador of good will needed to help promote customer confidence and in turn some measure of loyalty has been eliminated in favor of cut-throat pricing strategies. These practices have effectively forced all competitors to play by the same rules or perish and worse yet; have inserted an unquantifiable hidden cost impacting the total cost to the consumer which for the most part is a deceptive if not an outright dishonest business practice.
I have gone out of my way to not make any purchases from Best Buy but even so, manage to continually find myself exposed to Best Buys cruelest joke of all: “GeekSquad”
My favorite has to be that just about every time a computer or laptop is brought in with corrupted boot files, boot manager or any of the boot issues attributable to the many ways that a file can become broken or otherwise corrupted on a perfectly good hard drive. These used car salesmen calling themselves (ahem) trained professional computer technicians, manage to somehow find fault with the hard drive. The vict- err eh customer is told in a somber tone with an air of empathy alluding to a potentially difficult and harrowing operation that has become an unavoidable necessity to save the computer now that the hard drive has failed. The customer is in addition curtly reminded that sensitive equipment needs to be handled delicately almost with reverence to help insure against another such disastrous episode.
Twice I had been approached within one week by laptop owners hoping there was some way to get the job done for less. Well right off the bat I could save over a hundred on the price of the drive by purchasing an external Western Digital passport drive while increasing the original 250 gig to 500 gigs. I was an instant hero before I had even a chance to check-out the actual problem. One laptop needed the NTDLR file replaced the other had a pretty bad virus (CA downloader) the damage was fairly extensive so I needed to reinstall the OS. To help relieve my client’s pain, I let him know that an upgrade from Vista to 7x64 would give his laptop a new lease on life and it did. My client came out with a better running machine for less than half the original price quoted by your experts.
Geeksquad is a bad scam that needs to go…..
spankaccountAug 4, 2008
It gets worse...<a class="user" href="http://www.kevitivity.com/geeksquad.html">http://www.kevitivity.com/geeksquad.html</a>
skippy647Sep 21, 2008
GEEK SQUAD SUCKS! This is What happened to me. My laptop had an issue (everything that was a certain shade of black was green and it happened to the whole screen) and i turned it into geeksquad. I wait about a month and paid around $125 and finally get it back. I opened it up and Geek Squad Cracked my screen. Not only that the keys "6" "y" "h" and "n" didnt work at all. I turned it back into them and told them i wasnt going to pay so its getting repaired again. Right now it says it has been shipped back to the store so I will see maybe tomorrow what they broke this time. Thanks Geek Squad
mailboxtomSep 5, 2009
I went in to ask a geek squad guy if the hard drive on the shelf was the same as one I brought in from my laptop. He looked at my hard drive, walked into the back to ask someone, but as he was passing through those flappy rubber doors my drive flipped out of his hand. He brought it back 1/2 hour later and I noticed there was glue all over the plastic bracket that holds it in my laptop and it was broken in two pieces. Three of the five screws were missing and the guy didn't even offer me a discount for breaking my laptop bracket. What a tool this guy was. I know several other people that were out right ripped off by the dork squad.
wilshirekaren12May 21, 2010
I've recently purchased a virus removal service from the Geeks at Best Buy. The whole process turn out to be somewhat of a nightmare and I'd only wished I done my research before signing that credit card slip. In the end, I did get a refund, but what it took to get there is amazing and unforgivable.Last week, I received a virus in the middle of writing a final term paper. Earlier in the day I had let a friend of mine use the machine to watch the awards on tv. He was unable to find a good site to watch it on, but he did find a site that filled my computer with loads of crap. The resulting viruses and 'malware' as it was explained, was the reason why I lost my paper that evening.Geek Squad was right down the street, and eager to get something done, I visited the store, talking with the tech, dropped my machine off, very eager and get my paper back and computer cleaned. I get my paperwork, and a promise it will be done in 24 hours! Long story short, and 4 days later, no PC, and im still on a time crunch. I started googling around for GEEK SQUAD REVIEWS, and found this website. Surprised...? You bet.I ran some google searches and found secure remote support. They had a nifty lil box that I could talk to the technician through right on their website. The representative was able to give me an exact figure of what is was to cast to optimize my computer and said he could do it from their office and I wouldn't need to take it anywhere. I was able to pay with my credit card on their site (which Geek Squad couldn't do!) which made it easy for me. The technician then started his process and in less than an hour I was surprised at how fast and clean my computer was again. It was like it was new all over again. I had forgot how fast it was. The technician, then recovered my word document and was able to get all of it except that last page that I had written. The technician thanked me for my business upon completion. This was all at 2am! He sold me the service for about 80 bucks, and an external hard drive which arrived last week (to back up all my school work.) The end result, was me filing a BBB complaint against Geek Squad, finally getting my money back, and giving my business to a company like secure remote support. They actually earn it, and do a good job. Do your research before you buy. No one wants to get stuck in my situation, not fun.