maclife.com — Apple jealously guards its Apple Store "geniuses" -- the tech-support people behind Apple's Genius Bars. The editors of Mac|Life, however, got two of those geniuses to talk. Here are their unapproved-by-Apple comments on what it's like to work for Apple.
May 28, 2007 View in Crawl 4
insurgoMay 29, 2007
Don't worry it'll stop once the 30 something Mac users on Digg use up their buries.
shaman760May 29, 2007
70% of genius bar appointments were due to damage incurred by HUMAN ERROR such as dropping, spills, etc.Seems like Apple would do good to offer a 2nd tier to their Applecare plan in order to cover such "human" behavior. I would gladly pay $500 for such a plan.
elranzerMay 29, 2007
7of7 making a blind anti-Apple statement? Imagine that.
fathedMay 29, 2007
Hey, where'd my hard drive go, ohh, you lost it, genius. (not exaggerating, they have really lost my data, and yes it's backed up, but there this is still a lot of time lost due their mishandling of a hard drive)Personally, that Genius Bar, imo, is one of the things holding back wider corporate purchases. When you're only line of support is consumer grade, don't expect professional purchases.
jbcraftMay 29, 2007
Dell Support, Best Buy Support, Apple Support...They all seem to be the same to me. I don't take recommendations from the Best Buy Sales guy on which router to use and how to configure my network. And I sure as hell won't be going to an "Apple Genius" (or glorified sales rep) to help me with an issue I'm having with my Mac OS. For the average user, yeah maybe they can help them, or maybe they could Google the problem they are having and help themselves. When you have an issue that is more complex than how to "right click" then you tend to get these asinine questions and answers that are downgrading to ones intelligence level, especially when you can tell in the first two minutes of the conversation that you know more on the subject than they do.No thanks, keep Apple Care for hardware issues on those damn Mac Books that are impossible to open up, and fix all OS issues yourself!
agentofidMay 29, 2007
norman619, I regret to inform you, but 100% of comments are biased. I assure you this is true on any website, in any forum, in any letter column, etc.
Closed AccountMay 30, 2007
Dugg down because of all the page refreshes for ads-- seriously, we don't want that.
joelhardiMay 30, 2007
I would have put a few more "skips" on ... this article reveals amazingly little after 6 pages. The crazy customer stories aren't anything special ... anyone who has worked retail or tech support knows that customers are sometimes nice, sometimes deranged.Good questions would be, are these guys actual experts in anything, or just slightly better trained in-store tech support monkeys? Is their training about the internals of Netinfo and how to trace a circuit, or is it how to change wallpaper and lefty-loosy, righty-tighty? What does Apple pay these guys? What's turnover like at these jobs?Yeesh, I have learned more by reading the digg comments.
applcmptrdoodJun 3, 2007
@ thenameless - He is going to die because he said Windows was Linux based? Do you even know what the Darwin Awards are?