consumerist.com— Dell told Arthur to replace his broken DVD drive himself, even after he shipped his laptop to Dell expressly so they could perform the replacement.
Aug 17, 2008View in Crawl 4
"If Dell won't replace the drive, ask the higher-ups for an explanation. Alternatively, you can always pay a tech-savvy neighborhood kid with candy to help remove and replace the drive to get around Dell's apparent incompetence." Um, NEVER offer a neighborhood kid candy for anything.
Here are the instructions to remove the optical drive, straight from Dell.<a class="user" href="http://support.dell.com/support/edocs/systems/ins1520/en/sm/optical.htm#wp1179928">http://support.dell.com/support/edocs/systems/ins1 ...</a>1. Follow the procedures in Before You Begin. (safety s**t)2. Turn the computer over. 3. Remove the device security screw, if installed. 4. Using a plastic scribe, push the notch to release the optical drive from the bay. 5. Slide the optical drive out of the bay. Step 4 can be performed with the screwdriver, as I have the last hundred times I've replaced an optical drive.I am not pulling your leg when I say that I literally had a 63 year old customer perform these steps while she (yes, she) was away in New Hampshire (I'm in Florida). This guy just got out-teched by a 63 year old woman.
As I said, "However, I got a Dell desktop for my dad partly because it had a two year in home service warranty. I figured my 80 year old father would be set." As I also said, "They could solve this easily by simply marketing clearly various levels of service or simply taking into account people's varying abilities." I did get onsite TS warranty. Dell is just handling it badly. I have read and re-read the warranty. Dell needs to fix this.
krusader3zAug 18, 2008
This account has been closed by the user
Closed AccountAug 18, 2008
"If Dell won't replace the drive, ask the higher-ups for an explanation. Alternatively, you can always pay a tech-savvy neighborhood kid with candy to help remove and replace the drive to get around Dell's apparent incompetence." Um, NEVER offer a neighborhood kid candy for anything.
mrbitchAug 18, 2008
+1 for star wars reference, -1 for space balls reference
bradleylandAug 18, 2008
Here are the instructions to remove the optical drive, straight from Dell.<a class="user" href="http://support.dell.com/support/edocs/systems/ins1520/en/sm/optical.htm#wp1179928">http://support.dell.com/support/edocs/systems/ins1 ...</a>1. Follow the procedures in Before You Begin. (safety s**t)2. Turn the computer over. 3. Remove the device security screw, if installed. 4. Using a plastic scribe, push the notch to release the optical drive from the bay. 5. Slide the optical drive out of the bay. Step 4 can be performed with the screwdriver, as I have the last hundred times I've replaced an optical drive.I am not pulling your leg when I say that I literally had a 63 year old customer perform these steps while she (yes, she) was away in New Hampshire (I'm in Florida). This guy just got out-teched by a 63 year old woman.
mentor972Aug 25, 2008
You mean good care? I guess you enjoy getting f**ked in the ass by Dell.
phazelessOct 29, 2008
As I said, "However, I got a Dell desktop for my dad partly because it had a two year in home service warranty. I figured my 80 year old father would be set." As I also said, "They could solve this easily by simply marketing clearly various levels of service or simply taking into account people's varying abilities." I did get onsite TS warranty. Dell is just handling it badly. I have read and re-read the warranty. Dell needs to fix this.