arstechnica.com— Dell says it's sorry for brandishing its legal guns after "sales tips" appear online that help consumers get the best deal from Dell. Turns out, threats aren't the best approach to public relations.
Jun 17, 2007View in Crawl 4
I think Dell realised that people like me who had never even heard of the article, actually read it to see what all the fuss is about! And now I know the 20 or so different ways that Dell misleads and attempts to rip people off! I honestly think the majority of the damage has been done!
The only thing dell apologizes for is not knowing the story was going to ge blown up by digg and fark. They're just sorry they got caught. Come on everybody we all know corporations don't have a conscience.
"we ask that you act in good faith to minimize the potential damage caused by this disclosure, and take down the posting immediately. Dell will not regard any such immediate action as an agreement regarding the merits of the request, or as an admission of any liability on the part of consumerist.com or any related person or entity."Not only did Dell not threaten legal action, they went out of their way to help protect the site. Seems to me that Dell acted honorably, and apologized even though they didn't come out 'legal guns blazing.' I say give credit to Dell all around.
I don't think they "realised they were wrong".They were in the right - an ex-employee violated his confidentiality agreement (I know it was US, but if it's the same as most UK contracts then you're still bound to keep confidential information confidential after you leave a company).All that happened is that they realised they couldn't win - Dell said "this info is confidential, please remove", the Consumerist said "maybe so, but everyone will hate you if we do", Dell said "Damn."
rooster99Jun 18, 2007
I think Dell realised that people like me who had never even heard of the article, actually read it to see what all the fuss is about! And now I know the 20 or so different ways that Dell misleads and attempts to rip people off! I honestly think the majority of the damage has been done!
Closed AccountJun 18, 2007
Lawyers...pfft!
omnithoughtJun 18, 2007
Whoda thunkit?
draphiliusJun 18, 2007
Credit given where due, at least they owned up to that mistake. Question is, what kind of damage did this already do to their public image?
zorvi4Jun 18, 2007
The only thing dell apologizes for is not knowing the story was going to ge blown up by digg and fark. They're just sorry they got caught. Come on everybody we all know corporations don't have a conscience.
Closed AccountJun 18, 2007
"we ask that you act in good faith to minimize the potential damage caused by this disclosure, and take down the posting immediately. Dell will not regard any such immediate action as an agreement regarding the merits of the request, or as an admission of any liability on the part of consumerist.com or any related person or entity."Not only did Dell not threaten legal action, they went out of their way to help protect the site. Seems to me that Dell acted honorably, and apologized even though they didn't come out 'legal guns blazing.' I say give credit to Dell all around.
psych77Jun 18, 2007
I don't think they "realised they were wrong".They were in the right - an ex-employee violated his confidentiality agreement (I know it was US, but if it's the same as most UK contracts then you're still bound to keep confidential information confidential after you leave a company).All that happened is that they realised they couldn't win - Dell said "this info is confidential, please remove", the Consumerist said "maybe so, but everyone will hate you if we do", Dell said "Damn."
socksesaurusJun 18, 2007
Of course, the REALLY informed consumers DON'T BUY A DELL.
1johnny1May 18, 2010
check this site www.99waystosell.comjohnnywww.99waystosell.com