msnbc.msn.com — In the annals of customer service, 2007 will go down as the year fed-up consumers finally dropped the hammer. In August a 76-year-old retired nurse named Mona Shaw smashed up a keyboard and a telephone in a Manassas, Va., Comcast office after she says the cable operator failed to install her service properly.
Apr 19, 2008 View in Crawl 4
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It's quiet in here... can you hear the echo?