communitygrouptherapy.com— Here my horrible story of customer service from t-mobile...had one yourself? DIGG IT! Make them hear the story.
Jun 19, 2007View in Crawl 4
I have always had great customer support from TMobile. Any time I have changed contracts, phones, billing information, etc. the transaction has gone smoothly and professionally.They have been by far my best experience with a tel-co. I know that this is just anecdotal evidence, but so is this article.
having worked in the tech industry for a number of years I can usually tell when someone knows what their talking about and how their gadgets work. there are those kinds of people that should buy a dash and then theres the other kind that should just stick with a candy bar phone. reading this I feel that you are the candy bar phone kinda guy. what makes you think that this wasn't an IT issue? did you even try to let the INFORMATION TECHNOLOGY guys have a crack at it? I hope you find the problem and get it fixed and if you find out that the problem was caused by operator error are you going to retract the story or appologize on your blog? I DOUBT ITthere are limits to what good customer service and tech support can teach some people. Now go buy your candybar phone.
Maybe his experience was bad, but all I can really think of -- from the tone of the write-up -- was "Cry more, n00b." You have to do more than complain and feel sorry for yourself in public to get any sympathy out of me.
I use Cingular and have never had a problem. However, I will NEVER EVER EVER times 3278327832 buy a phone from Nokia again after how hard I got shafted when they sent me a brand new phone that wouldn't work and it "wasn't their problem". It's been over a year and I'm still pissed as hell. And I ain't some redneck from Oklahoma who don't know jack like I was treated by their customer service reps (lol). When somethin goes wrong and there's a big company behind it nothing good ever seems to come out of it.
I want to know what the automated systems do when you are prompted for your phone and social security numbers. Where does that information go? If I am asked for it again once connected to a human being, obviously they are not receiving it. Where is the database of phone & social numbers of people calling for support? I hate using my social security number as some sort of identification number. If you need to identify me, assign me a damn number...don't compromise my social security/identity.
T-mobile sucks I'll never get service from them. Want help? Then make a payment! Want more help? Agree to another years contract. My system won't allow me to help you unless a payment is made for .05 cents. I realize you been with us for 5 years unfortunately it's the system I sorry (more empathy.) I hate them for 3 years now.
Wow is all I have to say. I am astounded at the adacity of this person. I also have T-Mobile and have never had a bad experience. Troubleshooting is a time consuming process. Granted, not always the most fun, but I have called and done my own research. They did do all of the troubleshooting required. They did follow all of the proper procedures. Verifying and reverifying is for YOUR security so don't get upset about it. It is a procedure that is required to be followed. Most of the time your information does not appear on their computers and if it does they have to have some way to make sure it is the correct information. Would you rather they assume it's your account and spend an hour troubleshooting the wrong phone? Probably, you like to complain it seems. It's funny you are so disgruntled about the situation. I do understand this was almost 2 years ago, however, they followed all the procedures to make sure YOUR phone was working, but you didn't have the decentcy to call them back to let them know it wasn't! What do you expect?! With over 31 million customers you are not the only one having issues. They cannot wait on YOU to decide you want to deal with it. If it's their responsibility to fix the problem and the call to make sure you are up and running don't you think it's your responsibility to at least call them back? If it was as important as you say it was you could have saved yourself a phone call, time away from work or you family with one call. They can't wait for 1 customer out of the potential millions that could be having problems for 1 customer that is so self centered to decide they want a resoution. No matter how much you say you "just want it fixed" I think you should reconsider how you treat those people. Even if you are not with the company anymore I would hope you would have some respect for them and instead of getting upset and posting silly comments about your bad experiene look at the whole picture. This was your fault. All you were required to do was call back.
imjustsayinJun 20, 2007
I have always had great customer support from TMobile. Any time I have changed contracts, phones, billing information, etc. the transaction has gone smoothly and professionally.They have been by far my best experience with a tel-co. I know that this is just anecdotal evidence, but so is this article.
cherwilcoJun 20, 2007
having worked in the tech industry for a number of years I can usually tell when someone knows what their talking about and how their gadgets work. there are those kinds of people that should buy a dash and then theres the other kind that should just stick with a candy bar phone. reading this I feel that you are the candy bar phone kinda guy. what makes you think that this wasn't an IT issue? did you even try to let the INFORMATION TECHNOLOGY guys have a crack at it? I hope you find the problem and get it fixed and if you find out that the problem was caused by operator error are you going to retract the story or appologize on your blog? I DOUBT ITthere are limits to what good customer service and tech support can teach some people. Now go buy your candybar phone.
afbugherJun 20, 2007
Maybe his experience was bad, but all I can really think of -- from the tone of the write-up -- was "Cry more, n00b." You have to do more than complain and feel sorry for yourself in public to get any sympathy out of me.
lisaawesomeJun 20, 2007
I use Cingular and have never had a problem. However, I will NEVER EVER EVER times 3278327832 buy a phone from Nokia again after how hard I got shafted when they sent me a brand new phone that wouldn't work and it "wasn't their problem". It's been over a year and I'm still pissed as hell. And I ain't some redneck from Oklahoma who don't know jack like I was treated by their customer service reps (lol). When somethin goes wrong and there's a big company behind it nothing good ever seems to come out of it.
andshewasJun 21, 2007
I want to know what the automated systems do when you are prompted for your phone and social security numbers. Where does that information go? If I am asked for it again once connected to a human being, obviously they are not receiving it. Where is the database of phone & social numbers of people calling for support? I hate using my social security number as some sort of identification number. If you need to identify me, assign me a damn number...don't compromise my social security/identity.
Closed AccountJul 15, 2007
T-mobile sucks I'll never get service from them. Want help? Then make a payment! Want more help? Agree to another years contract. My system won't allow me to help you unless a payment is made for .05 cents. I realize you been with us for 5 years unfortunately it's the system I sorry (more empathy.) I hate them for 3 years now.
whollysmokesMar 28, 2009
Wow is all I have to say. I am astounded at the adacity of this person. I also have T-Mobile and have never had a bad experience. Troubleshooting is a time consuming process. Granted, not always the most fun, but I have called and done my own research. They did do all of the troubleshooting required. They did follow all of the proper procedures. Verifying and reverifying is for YOUR security so don't get upset about it. It is a procedure that is required to be followed. Most of the time your information does not appear on their computers and if it does they have to have some way to make sure it is the correct information. Would you rather they assume it's your account and spend an hour troubleshooting the wrong phone? Probably, you like to complain it seems. It's funny you are so disgruntled about the situation. I do understand this was almost 2 years ago, however, they followed all the procedures to make sure YOUR phone was working, but you didn't have the decentcy to call them back to let them know it wasn't! What do you expect?! With over 31 million customers you are not the only one having issues. They cannot wait on YOU to decide you want to deal with it. If it's their responsibility to fix the problem and the call to make sure you are up and running don't you think it's your responsibility to at least call them back? If it was as important as you say it was you could have saved yourself a phone call, time away from work or you family with one call. They can't wait for 1 customer out of the potential millions that could be having problems for 1 customer that is so self centered to decide they want a resoution. No matter how much you say you "just want it fixed" I think you should reconsider how you treat those people. Even if you are not with the company anymore I would hope you would have some respect for them and instead of getting upset and posting silly comments about your bad experiene look at the whole picture. This was your fault. All you were required to do was call back.