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yensterFeb 24, 2007
Back in the late 80's, the ad agency I worked for in Dallas briefly had CompUSA as a client. Only, back then there was only one store, it was called SoftWarehouse, and was even more Industrial Techno Bargain Bin than Fry's, if you can believe that. Not as large as a Frys, but lots of goodies literally stacked to the ceiling on these DayGlo Orange industrial shelves. The place exuded hi-tech danger and mystery. I bought my first modem there in '89 so I could get my Mac on this thing called a "Bulletin Board." Apparently, SoftWarehouse engendered a lot of jealousy from local competitors, because the ad agency manager once told me that it's nickname among local retailers was "SoftWhorehouse." I guess somewhere in the late 90's CompUSA started to forget what it was about and longed to become a Best Buy. I still duck into my nearest store, but usually only as an afterthought on my return trip from Frys. I guess it's a similar situation to Radio Shack...the place was cool a couple of decades ago, but now it's just another McDonald's with no burgers.
icannotflyFeb 28, 2007
"Er a NewEGG Store would be nice..."brick-and-mortar stores just can't compete with online prices. they have to pay rent, employees, janitors, etc.
hottztamolliMar 4, 2007
"I think it was just bad management... Management in bed with female employees, plus you can't be a manager of a store and then turn around and smoke a doobie with your cashier by the trash shoot."This is a total crock of crap and i find it highly offensive! As the only female employee at a comp usa store for quite some time, I can say, that management was not bedding their female employees. When other females began working with me, most of us, became close friends. And I can atest to the fact that no one was sleeping with the management. I will say that comp usa did do some shady things and didnt treat their employees the best, but I had fun when I worked there, and I made a few very close and great friends. I miss them greatly. The reason the employees kinda stopped caring is that their commission was taken away from them. They made the same hourly whether or not they sold anything. If they could make $8/hr selling or not selling, why not not sell anything? Wouldn't that made sense to you? When the sales people were making commission they were much friendlier and cared alot more. Until you've been on the inside, you have no right to make accusations and assumptions.
hottztamolliMar 4, 2007
I agree! Compusa did alot for me, left me with some great friends and memories and I learned alot. They were great about working with my schedule.
bobbyboiMar 5, 2007
CompUSA store closure list: <a class="user" href="http://www.compusa.com/locations/closing_stores.asp">http://www.compusa.com/locations/closing_stores.asp</a>
maverikeprimeMar 17, 2007
Greetings all. As a soon to be former employee of Comp USA, I just wanted to comment on a couple of the things said here. As a company, yeah it's pretty damn shady. But that's what you get when you've got a retail/service company that owned by a Mexican Communications tycoon that doesn't pay any freaking attention to the company. I myself have been embroiled in several issues at a company level. "Do I qualify for spiffs and incentives on sales?" being among the list toppers that, as a company, they haven't come to a consesus and it's unlikely they will do so in the next 20 days or so. On a company level, they tried to over-specialize. If memory serves, prior to the downsizing there were 26 regions, split between 2 divisions. Each ragion had a regional manager who answered to a regional Vice president who answered to the divisional vice president who answered to corporate. That means there's a corporate level entity for every 4 stores!!!! Add into that the fact that the company had a VP of Inventory Control, a VP of Inventory Managment, a VP of Inventory Shipping, a VP of Inventory billing, a VP of Inventory Optimization, a VP of Inventory Loss prevension, and a VP for inventory returns coordination. I mean COME ON!!!! that's 7 Vice presidents just for the freaking inventory!!!!!! Am I the only one who thinks that is waaaaaaay over kill? And I pretty well garuntee each of the 100+ vice presidents (yes I'm saying 100+ VPs, cause you gotta figure the inventory system wasn't the only thing they freaking over-complicated) were walking out of work with a $275K check a year, and then they start handing down lines of "Due to failure to meet sales goals, we are being forced to cut hours for retail employees." (Yeah, and I'm the queen of england!)However, While I am far from any sort of supporter for the company, I was a department manager before the possition was eliminated and there were certain things my GM let me do despite what the company policy was. The first thing was Business cards. Every person in my department had business cards with their name on it. I expected them to give them to every single customer they dealt with. The single biggest thing that did was it forced my guys to hone up to their mistakes. The customer now has a name to go with the face. You'd be very surprised how face a salesman starts knowing his stuff when his name is on the card.As for the "THis is cheaper online" BS, here's a new flash: Online retailers don't have to pay for any where near the level of expenses a brick and morter store does. They don't need to pay cashiers, or department supervisors, or salesmen or most of that stuff. So they can afford to sell a product for a lot less then a brick and morter store can. and Please don't tell me it's bad managment. It's not. I know it's not, because I'm studying it currently. As for the company reconsolidating, sorry not gonna happen. As a company they've made waaaaay to many big mistakes. Like we're not going to advertise on the open market because it costs too much for too uncertain of a return, but we're going to try and take on Best Buy (Yeah, good luck with that one!) Or even better, "We're going to spend $200K on commercials, but only air them on the in-store networks." Do I even need to point out the flawed logic in that one? Now I can't speak for every Comp USA store, and employee. All I can speak for is myself and my personal expierences. As a store (Not a company) my Comp USA always, and I DO mean always, put the customer first. We bent and broke so many Comp USA rules and policies to help customers out, I don't even want to try and count them up. It was only when the company started breathing down out necks, and double checking EVERYTHING, that it started going down hill. Closing thought: Am I sorry to see the company fold? No, not really. Am I sorry to see my store close? Yeah, I did put a lot of work and effort into it, and I made a lot of good friends there.
inutelMar 19, 2007
I like Comp USA, I use them a lot, their weekly paper ads that is, their weekly ads has a lot of price typos most of the time, don't know why.(in my area) what i do is show their wrong priced stuff to circuit city or best buy and price match it voila! that is how i got my LCD HDTV set for $800 less than the reg. price, of course i checked with my local Comp if its really on sale and always, they will tell me ohh...it's a typo error. :(
boosuffApr 6, 2007
Very Well Said electronix, you have the most intelligible and thought out comment on this page. You pretty much hit home with your argument about expert customer service... If retail stores are paying minimal wages, then its only logical for customers to expect minimal service. I come from the belief its always best to serve your customer in a fashion that achieves total satisfaction (keep them coming back). The only way for this to happen is with proper compensation from the employer. It seems most consumers of personal electronics today come into the store, use the information WE GAVE THEM and then, turn around and end up purchasing online... this is causing a major shift in the consumer electronics industry. Its not like the good ol' days... taking the whole family down to the local computer store, buy a computer, and spend half the day in the store going over every last detail. Its turned into a 7-11 business. The reason?? CONSUMERS!! YES!! you people on this page, bitching, moaning and complaining...If any of you mindless idiots (pardon me) have taken a basic economics course, you would understand the basic principal of consumerism. The market IS DRIVEN BY THE CONSUMER, thus dictating how products and services are distributed. We are seeing this trend right now. Is it wrong? is it right? that question is not the purpose of my comment.I will not turn this post into an essay, however I will say this - Consumers dictate the market. PERIOD. As for CompUSA, I'm not necessarily overly saddened by their loss, and also, am not saddened by the idea some magniloquent pompous idiot cannot replace a 20mm exhaust fan for his dell that same day...
shallwedanceApr 10, 2007
Even the 3rd richest man in the world, Carlos Slim, gave up on CompUSA. But did the Earth First boycott have anything to do with the closing?<a class="user" href="http://azef.org/2007/02/08/activists-demand-that-compusa-sears-kmart-end-involvement-in-controversial-mexican-dam/">http://azef.org/2007/02/08/activists-demand-that-compusa-sears-kmart-end-involvement-in-controversial-mexican-dam/</a>“Slim is gambling with the very future of our planet, ” said Nina Williams of Rising Tide. “We hope shoppers of conscience will agree that no one should profit from that.”
infinityplus1Apr 27, 2007
I just spent about 30 minutes in the Grand Rapids, MI store, on 28th Street, that is closing.The only thing that I saw that was an actual deal were Y splitters (for headphones), for 43 cents. I had seen some previously at Radio Shack for $3.The rest of the stuff must have been priced up 20%-40%, before being marked down.It was sad watching people walking around saying things like, "Wow, 50% off this cellphone (razor), it is only $175 now!"